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https://github.com/jambonz/batch-speech-utils.git
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surajshivakumarUsage
Requires node js 20+
Run the script with the following command-line arguments:
- callId: The ID of the call to download.
- date: The date of the call recording.
- format: The format of the recording file (e.g., mp3).
node example-jambones-api.js <callId> <date> <format>
#example
node example-jambones-api.js 8e9####b-f##8-4bdf-85a6-####### 2024/06/06 mp3
Environment Variables Setup
export ACCOUNT_SID=your_account_sid
export JAMBONZ_API_TOKEN=your_jambonz_api_token
export DEEPGRAM_API_KEY=your_deepgram_api_key
export TEMP_FOLDER=optional_temp_folder_path
export TRACE_ID=call_trace_id
Output:
Sample response :
{
"participants": [
{
"type": "human",
"initiatedConversation": true,
"id": {
"name": Suraj63,
"phone": "+1813765333"
}
},
{
"type": "machine",
"initiatedConversation": false,
"id": {
"name": "jambonz.one",
"phone": "+15139999999"
}
}
],
"transcript": {
"vendor": "deepgram",
"model": "nova-2",
"channels": 2,
"createdAt": "2024-07-08T19:18:28.905Z",
"speechEvents": [
{
"start": 11.815,
"end": 12.315,
"duration": 0.5,
"speaker": 1,
"sentence": "Hello?",
"words": [
{
"word": "hello",
"start": 11.815,
"end": 12.315
}
]
},
{
"start": 14.125,
"end": 18.44,
"duration": 4.315000000000001,
"speaker": 0,
"sentence": "Hello, and thank you for calling [ORGANIZATION_1]. My name is [NAME_GIVEN_1]. How can I assist you today?",
"words": [
{
"word": "hello",
"start": 14.125,
"end": 14.365
},
{
"word": "and",
"start": 14.365,
"end": 14.684999
},
{
"word": "thank",
"start": 14.684999,
"end": 14.845
},
{
"word": "you",
"start": 14.845,
"end": 15.005
},
{
"word": "for",
"start": 15.005,
"end": 15.165
},
{
"word": "calling",
"start": 15.165,
"end": 15.565001
},
{
"word": "[ORGANIZATION_1]",
"start": 15.565001,
"end": 16.065
},
{
"word": "my",
"start": 16.125,
"end": 16.285
},
{
"word": "name",
"start": 16.285,
"end": 16.445
},
{
"word": "is",
"start": 16.445,
"end": 16.685
},
{
"word": "[NAME_GIVEN_1]",
"start": 16.685,
"end": 17.005001
},
{
"word": "how",
"start": 17.005001,
"end": 17.244999
},
{
"word": "can",
"start": 17.244999,
"end": 17.404999
},
{
"word": "i",
"start": 17.404999,
"end": 17.485
},
{
"word": "assist",
"start": 17.485,
"end": 17.805
},
{
"word": "you",
"start": 17.805,
"end": 18.045
},
{
"word": "today",
"start": 18.045,
"end": 18.44
}
]
},
{
"start": 18.93,
"end": 21.43,
"duration": 2.5,
"speaker": 1,
"sentence": "Hi. I have a question about my recent order.",
"words": [
{
"word": "hi",
"start": 18.93,
"end": 19.25
},
{
"word": "i",
"start": 19.25,
"end": 19.330002
},
{
"word": "have",
"start": 19.330002,
"end": 19.57
},
{
"word": "a",
"start": 19.57,
"end": 19.650002
},
{
"word": "question",
"start": 19.650002,
"end": 20.130001
},
{
"word": "about",
"start": 20.130001,
"end": 20.37
},
{
"word": "my",
"start": 20.37,
"end": 20.53
},
{
"word": "recent",
"start": 20.53,
"end": 20.93
},
{
"word": "order",
"start": 20.93,
"end": 21.43
}
]
},
{
"start": 22.04,
"end": 28.055,
"duration": 6.015000000000001,
"speaker": 0,
"sentence": "I'd be I'd be happy to help you with that. Can you please tell me your full name and order number so that I can look up",
"words": [
{
"word": "i'd",
"start": 22.04,
"end": 22.28
},
{
"word": "be",
"start": 22.28,
"end": 22.52
},
{
"word": "i'd",
"start": 22.52,
"end": 22.92
},
{
"word": "be",
"start": 22.92,
"end": 23.08
},
{
"word": "happy",
"start": 23.08,
"end": 23.32
},
{
"word": "to",
"start": 23.32,
"end": 23.400002
},
{
"word": "help",
"start": 23.400002,
"end": 23.64
},
{
"word": "you",
"start": 23.64,
"end": 23.8
},
{
"word": "with",
"start": 23.8,
"end": 23.880001
},
{
"word": "that",
"start": 23.880001,
"end": 24.12
},
{
"word": "can",
"start": 24.12,
"end": 24.28
},
{
"word": "you",
"start": 24.28,
"end": 24.44
},
{
"word": "please",
"start": 24.44,
"end": 24.76
},
{
"word": "tell",
"start": 24.76,
"end": 24.92
},
{
"word": "me",
"start": 24.92,
"end": 25.08
},
{
"word": "your",
"start": 25.08,
"end": 25.24
},
{
"word": "full",
"start": 25.24,
"end": 25.48
},
{
"word": "name",
"start": 25.48,
"end": 25.720001
},
{
"word": "and",
"start": 25.720001,
"end": 25.960001
},
{
"word": "order",
"start": 25.960001,
"end": 26.28
},
{
"word": "number",
"start": 26.28,
"end": 26.6
},
{
"word": "so",
"start": 26.6,
"end": 26.84
},
{
"word": "that",
"start": 26.84,
"end": 27
},
{
"word": "i",
"start": 27,
"end": 27.08
},
{
"word": "can",
"start": 27.08,
"end": 27.240002
},
{
"word": "look",
"start": 27.240002,
"end": 27.555
},
{
"word": "up",
"start": 27.555,
"end": 28.055
}
]
},
{
"start": 29.205,
"end": 31.445,
"duration": 2.240000000000002,
"speaker": 1,
"sentence": "Sure. My name is [NAME_1], and",
"words": [
{
"word": "sure",
"start": 29.205,
"end": 29.705
},
{
"word": "my",
"start": 29.845001,
"end": 30.005001
},
{
"word": "name",
"start": 30.005001,
"end": 30.245
},
{
"word": "is",
"start": 30.245,
"end": 30.485
},
{
"word": "[NAME_1]",
"start": 30.485,
"end": 31.205
},
{
"word": "and",
"start": 31.205,
"end": 31.445
}
]
},
{
"start": 31.315,
"end": 31.565,
"duration": 0.25,
"speaker": 0,
"sentence": "some",
"words": [
{
"word": "some",
"start": 31.315,
"end": 31.565
}
]
},
{
"start": 31.445,
"end": 31.605,
"duration": 0.16000000000000014,
"speaker": 1,
"sentence": "my",
"words": [
{
"word": "my",
"start": 31.445,
"end": 31.605
}
]
},
{
"start": 31.565,
"end": 32.065002,
"duration": 0.5000019999999985,
"speaker": 0,
"sentence": "information?",
"words": [
{
"word": "information",
"start": 31.565,
"end": 32.065002
}
]
},
{
"start": 31.605,
"end": 35.42,
"duration": 3.8150000000000013,
"speaker": 1,
"sentence": "order number is [NUMERICAL_PII_1].",
"words": [
{
"word": "order",
"start": 31.605,
"end": 31.845001
},
{
"word": "number",
"start": 31.845001,
"end": 32.085
},
{
"word": "is",
"start": 32.085,
"end": 32.325
},
{
"word": "[NUMERICAL_PII_1]",
"start": 32.325,
"end": 35.42
}
]
},
{
"start": 36.25,
"end": 44.35,
"duration": 8.100000000000001,
"speaker": 0,
"sentence": "Thank you, [NAME_GIVEN_2]. For verification purposes, could you also provide me with the last 4 digits of your credit card used for the purchase?",
"words": [
{
"word": "thank",
"start": 36.25,
"end": 36.489998
},
{
"word": "you",
"start": 36.489998,
"end": 36.81
},
{
"word": "[NAME_GIVEN_2]",
"start": 36.81,
"end": 37.21
},
{
"word": "for",
"start": 37.45,
"end": 37.77
},
{
"word": "verification",
"start": 37.77,
"end": 38.27
},
{
"word": "purposes",
"start": 38.329998,
"end": 38.809998
},
{
"word": "could",
"start": 38.809998,
"end": 39.05
},
{
"word": "you",
"start": 39.05,
"end": 39.29
},
{
"word": "also",
"start": 39.29,
"end": 39.69
},
{
"word": "provide",
"start": 39.69,
"end": 40.17
},
{
"word": "me",
"start": 40.17,
"end": 40.65
},
{
"word": "with",
"start": 40.65,
"end": 40.809998
},
{
"word": "the",
"start": 40.809998,
"end": 41.05
},
{
"word": "last",
"start": 41.05,
"end": 41.29
},
{
"word": "4",
"start": 41.29,
"end": 41.61
},
{
"word": "digits",
"start": 41.61,
"end": 42.11
},
{
"word": "of",
"start": 42.25,
"end": 42.489998
},
{
"word": "your",
"start": 42.489998,
"end": 42.73
},
{
"word": "credit",
"start": 42.73,
"end": 43.05
},
{
"word": "card",
"start": 43.05,
"end": 43.29
},
{
"word": "used",
"start": 43.29,
"end": 43.53
},
{
"word": "for",
"start": 43.53,
"end": 43.69
},
{
"word": "the",
"start": 43.69,
"end": 43.85
},
{
"word": "purchase",
"start": 43.85,
"end": 44.35
}
]
},
{
"start": 44.955,
"end": 47.295,
"duration": 2.3400000000000034,
"speaker": 1,
"sentence": "For sure. It's 9876.",
"words": [
{
"word": "for",
"start": 44.955,
"end": 45.275
},
{
"word": "sure",
"start": 45.275,
"end": 45.775
},
{
"word": "it's",
"start": 45.915,
"end": 46.415
},
{
"word": "9876",
"start": 46.795,
"end": 47.295
}
]
},
{
"start": 49.515,
"end": 60.88,
"duration": 11.365000000000002,
"speaker": 0,
"sentence": "Thank you. Please give me a moment to pull up your details. Okay. I see your order here. It looks like you purchased a smartwatch on [DATE_1]. How can I assist you with this order?",
"words": [
{
"word": "thank",
"start": 49.515,
"end": 49.755
},
{
"word": "you",
"start": 49.755,
"end": 50.155
},
{
"word": "please",
"start": 50.155,
"end": 50.555
},
{
"word": "give",
"start": 50.555,
"end": 50.795
},
{
"word": "me",
"start": 50.795,
"end": 51.035
},
{
"word": "a",
"start": 51.035,
"end": 51.115
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{
"word": "moment",
"start": 51.115,
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{
"word": "to",
"start": 51.435,
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},
{
"word": "pull",
"start": 51.675,
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{
"word": "up",
"start": 51.835,
"end": 51.995
},
{
"word": "your",
"start": 51.995,
"end": 52.155
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{
"word": "details",
"start": 52.155,
"end": 52.655
},
{
"word": "okay",
"start": 54.54,
"end": 54.780003
},
{
"word": "i",
"start": 54.780003,
"end": 54.940002
},
{
"word": "see",
"start": 54.940002,
"end": 55.02
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{
"word": "your",
"start": 55.02,
"end": 55.260002
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{
"word": "order",
"start": 55.260002,
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},
{
"word": "here",
"start": 55.5,
"end": 55.9
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{
"word": "it",
"start": 55.9,
"end": 56.06
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{
"word": "looks",
"start": 56.06,
"end": 56.22
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{
"word": "like",
"start": 56.22,
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},
{
"word": "you",
"start": 56.46,
"end": 56.620003
},
{
"word": "purchased",
"start": 56.620003,
"end": 57.100002
},
{
"word": "a",
"start": 57.100002,
"end": 57.420002
},
{
"word": "smartwatch",
"start": 57.420002,
"end": 57.920002
},
{
"word": "on",
"start": 58.06,
"end": 58.3
},
{
"word": "[DATE_1]",
"start": 58.3,
"end": 59.120003
},
{
"word": "how",
"start": 59.18,
"end": 59.34
},
{
"word": "can",
"start": 59.34,
"end": 59.5
},
{
"word": "i",
"start": 59.5,
"end": 59.66
},
{
"word": "assist",
"start": 59.66,
"end": 59.9
},
{
"word": "you",
"start": 59.9,
"end": 60.06
},
{
"word": "with",
"start": 60.06,
"end": 60.22
},
{
"word": "this",
"start": 60.22,
"end": 60.38
},
{
"word": "order",
"start": 60.38,
"end": 60.88
}
]
},
{
"start": 61.524998,
"end": 68.56,
"duration": 7.035002000000006,
"speaker": 1,
"sentence": "Yeah. I've recently, I I have received the product, but, it's not functioning properly. It seems to be defective.",
"words": [
{
"word": "yeah",
"start": 61.524998,
"end": 61.844997
},
{
"word": "i've",
"start": 61.844997,
"end": 62.085
},
{
"word": "recently",
"start": 62.085,
"end": 62.585
},
{
"word": "i",
"start": 62.965,
"end": 63.26
},
{
"word": "i",
"start": 63.34,
"end": 63.5
},
{
"word": "have",
"start": 63.5,
"end": 63.66
},
{
"word": "received",
"start": 63.66,
"end": 64.06
},
{
"word": "the",
"start": 64.06,
"end": 64.14
},
{
"word": "product",
"start": 64.14,
"end": 64.54
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{
"word": "but",
"start": 64.54,
"end": 65.04
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{
"word": "it's",
"start": 65.659996,
"end": 66.06
},
{
"word": "not",
"start": 66.06,
"end": 66.38
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{
"word": "functioning",
"start": 66.38,
"end": 66.86
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{
"word": "properly",
"start": 66.86,
"end": 67.259995
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{
"word": "it",
"start": 67.259995,
"end": 67.42
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{
"word": "seems",
"start": 67.42,
"end": 67.659996
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{
"word": "to",
"start": 67.659996,
"end": 67.82
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{
"word": "be",
"start": 67.82,
"end": 68.06
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{
"word": "defective",
"start": 68.06,
"end": 68.56
}
]
},
{
"start": 69.645004,
"end": 77.13,
"duration": 7.484995999999995,
"speaker": 0,
"sentence": "Oh, I'm sorry to hear about that. We can definitely get this sorted out for you. Could you please describe the issue you're experiencing with the product?",
"words": [
{
"word": "oh",
"start": 69.645004,
"end": 69.885
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{
"word": "i'm",
"start": 69.885,
"end": 70.045
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{
"word": "sorry",
"start": 70.045,
"end": 70.365
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{
"word": "to",
"start": 70.365,
"end": 70.525
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{
"word": "hear",
"start": 70.525,
"end": 70.685
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{
"word": "about",
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"end": 70.925
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{
"word": "that",
"start": 70.925,
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{
"word": "we",
"start": 71.245,
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{
"word": "can",
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{
"word": "definitely",
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{
"word": "get",
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{
"word": "this",
"start": 72.205,
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{
"word": "sorted",
"start": 72.445,
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{
"word": "out",
"start": 72.845,
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{
"word": "for",
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{
"word": "you",
"start": 73.245,
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{
"word": "could",
"start": 73.67,
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{
"word": "you",
"start": 73.83,
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{
"word": "please",
"start": 74.07,
"end": 74.31
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{
"word": "describe",
"start": 74.31,
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{
"word": "the",
"start": 74.79,
"end": 74.869995
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{
"word": "issue",
"start": 74.869995,
"end": 75.189995
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{
"word": "you're",
"start": 75.189995,
"end": 75.59
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{
"word": "experiencing",
"start": 75.59,
"end": 76.09
},
{
"word": "with",
"start": 76.31,
"end": 76.47
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{
"word": "the",
"start": 76.47,
"end": 76.63
},
{
"word": "product",
"start": 76.63,
"end": 77.13
}
]
},
{
"start": 77.795,
"end": 83.770004,
"duration": 5.975003999999998,
"speaker": 1,
"sentence": "Yes. The the screen keeps flickering, and sometimes it won't turn on at at all.",
"words": [
{
"word": "yes",
"start": 77.795,
"end": 78.195
},
{
"word": "the",
"start": 78.195,
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{
"word": "the",
"start": 78.515,
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{
"word": "screen",
"start": 78.835,
"end": 79.335
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{
"word": "keeps",
"start": 79.75,
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{
"word": "flickering",
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"end": 80.490005
},
{
"word": "and",
"start": 80.55,
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{
"word": "sometimes",
"start": 80.87,
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{
"word": "it",
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{
"word": "won't",
"start": 81.51,
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{
"word": "turn",
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{
"word": "on",
"start": 82.07,
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{
"word": "at",
"start": 82.47,
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{
"word": "at",
"start": 82.950005,
"end": 83.270004
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{
"word": "all",
"start": 83.270004,
"end": 83.770004
}
]
},
{
"start": 84.655,
"end": 92.115,
"duration": 7.459999999999994,
"speaker": 0,
"sentence": "That sounds frustrating. Let's proceed with the return and replacement. Could you confirm your shipping address for me to arrange the return?",
"words": [
{
"word": "that",
"start": 84.655,
"end": 84.975
},
{
"word": "sounds",
"start": 84.975,
"end": 85.295
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{
"word": "frustrating",
"start": 85.295,
"end": 85.795
},
{
"word": "let's",
"start": 86.174995,
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{
"word": "proceed",
"start": 86.494995,
"end": 86.814995
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{
"word": "with",
"start": 86.814995,
"end": 87.055
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{
"word": "the",
"start": 87.055,
"end": 87.215
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{
"word": "return",
"start": 87.215,
"end": 87.615
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{
"word": "and",
"start": 87.615,
"end": 87.774994
},
{
"word": "replacement",
"start": 87.774994,
"end": 88.274994
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{
"word": "could",
"start": 88.41499,
"end": 88.655
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{
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