diff --git a/lib/utils/transcription-utils.js b/lib/utils/transcription-utils.js
index 6a2e7c4f..1e9e4ab3 100644
--- a/lib/utils/transcription-utils.js
+++ b/lib/utils/transcription-utils.js
@@ -370,7 +370,7 @@ const normalizeAws = (evt, channel, language) => {
   const copy = JSON.parse(JSON.stringify(evt));
   const alternatives = evt.Transcript?.Results[0]?.Alternatives.map((alt) => {
     const items = alt.Items.filter((item) => item.Type === 'pronunciation' && 'Confidence' in item);
-    const confidence = items.reduce((acc, item) => acc + item.Confidence, 0) / alt.Items.length;
+    const confidence = items.reduce((acc, item) => acc + item.Confidence, 0) / items.length;
     return {
       transcript: alt.Transcript,
       confidence