diff --git a/lib/tasks/dialogflow/index.js b/lib/tasks/dialogflow/index.js
index 723b8df8..3f644bdf 100644
--- a/lib/tasks/dialogflow/index.js
+++ b/lib/tasks/dialogflow/index.js
@@ -87,6 +87,8 @@ class Dialogflow extends Task {
 
   get isCX() { return this.model === 'cx'; }
 
+  get isES() { return !this.isCX; }
+
   async exec(cs, {ep}) {
     await super.exec(cs);
 
@@ -439,9 +441,10 @@ class Dialogflow extends Task {
     // kill filler audio
     await ep.api('uuid_break', ep.uuid);
 
-    // start a new intent, (we want to continue to listen during the audio playback)
+    // if ES start a new intent (for CX we do not set single_utterance on), 
+    // (we want to continue to listen during the audio playback)
     // _unless_ we are transferring or ending the session
-    if (/*this.greetingPlayed &&*/ !this.hangupAfterPlayDone) {
+    if (this.isES && !this.hangupAfterPlayDone) {
       ep.api(this.cmd, `${ep.uuid} ${this.project} ${this.lang}`);
     }
 
@@ -467,12 +470,7 @@ class Dialogflow extends Task {
         return;
       }
     }
-    /*
-    if (!this.inbound && !this.greetingPlayed) {
-      this.logger.info('finished greeting on outbound call, starting new intent');
-      this.ep.api(this.cmd, `${ep.uuid} ${this.project} ${this.lang}`);
-    }
-    */
+
     this.greetingPlayed = true;
 
     if (this.hangupAfterPlayDone) {
diff --git a/lib/tasks/dialogflow/intent.js b/lib/tasks/dialogflow/intent.js
index d09936bd..871b80f9 100644
--- a/lib/tasks/dialogflow/intent.js
+++ b/lib/tasks/dialogflow/intent.js
@@ -4,19 +4,31 @@ class Intent {
     this.evt = evt;
 
     this.logger.debug({evt}, 'intent');
-    this.dtmfRequest = checkIntentForDtmfEntry(logger, evt);
+    this.qr = this.isCX ? evt.detect_intent_response.query_result : evt.query_result;
+    this.dtmfRequest = this._checkIntentForDtmfEntry(logger, evt);
+  }
+
+  get response_id() {
+    return this.isCX ? this.evt.detect_intent_response.response_id : this.evt.response_id;
   }
 
   get isEmpty() {
-    return this.evt.response_id.length === 0;
+    return !(this.response_id?.length > 0);
   }
 
   get fulfillmentText() {
-    return this.evt.query_result.fulfillment_text;
+    return this.qr.fulfillment_text;
   }
 
   get saysEndInteraction() {
-    return this.evt.query_result.intent.end_interaction ;
+    if (this.isCX) {
+      const end_interaction = this.qr.response_messages
+        .find((m) => typeof m === 'object' && 'end_interaction' in m)?.end_interaction;
+
+      //TODO: need to do more checking on the actual contents
+      return end_interaction && Object.keys(end_interaction).length > 0;
+    }
+    else return this.qr.intent.end_interaction ;
   }
 
   get saysCollectDtmf() {
@@ -28,7 +40,22 @@ class Intent {
   }
 
   get name() {
-    if (!this.isEmpty) return this.evt.query_result.intent.display_name;
+    if (!this.isEmpty) {
+      if (this.isCX) {
+        return this.qr.match?.intent?.display_name;
+      }
+      else {
+        return this.qr.intent.display_name;
+      }
+    }
+  }
+
+  get isCX() {
+    return typeof this.evt.detect_intent_response === 'object';
+  }
+
+  get isES() {
+    return !this.isCX;
   }
 
   toJSON() {
@@ -38,11 +65,7 @@ class Intent {
     };
   }
 
-}
-
-module.exports = Intent;
-
-/**
+  /**
  * Parse a returned intent for DTMF entry information
  * i.e.
  * allow-dtmf-x-y-z
@@ -55,35 +78,39 @@ module.exports = Intent;
  * allow-dtmf-1-4-# : collect 1-4 digits, terminating if '#' is entered
  * @param {*} intent - dialogflow intent
  */
-const checkIntentForDtmfEntry = (logger, intent) => {
-  const qr = intent.query_result;
-  if (!qr || !qr.fulfillment_messages || !qr.output_contexts) {
-    logger.info({f: qr.fulfillment_messages, o: qr.output_contexts}, 'no dtmfs');
-    return;
-  }
+  _checkIntentForDtmfEntry(logger, intent) {
+    const qr = this.isCX ? intent.detect_intent_response.query_result : intent.query_result;
 
-  // check for custom payloads with a gather verb
-  const custom = qr.fulfillment_messages.find((f) => f.payload && f.payload.verb === 'gather');
-  if (custom && custom.payload && custom.payload.verb === 'gather') {
-    logger.info({custom}, 'found dtmf custom payload');
-    return {
-      max: custom.payload.numDigits,
-      term: custom.payload.finishOnKey,
-      template: custom.payload.responseTemplate
-    };
-  }
+    if (!qr || !qr.fulfillment_messages || !qr.output_contexts) {
+      logger.info({f: qr.fulfillment_messages, o: qr.output_contexts}, 'no dtmfs');
+      return;
+    }
 
-  // check for an output context with a specific naming convention
-  const context = qr.output_contexts.find((oc) => oc.name.includes('/contexts/allow-dtmf-'));
-  if (context) {
-    const arr = /allow-dtmf-(\d+)(?:-(\d+))?(?:-(.*))?/.exec(context.name);
-    if (arr) {
-      logger.info({custom}, 'found dtmf output context');
+    // check for custom payloads with a gather verb
+    const custom = qr.fulfillment_messages.find((f) => f.payload && f.payload.verb === 'gather');
+    if (custom && custom.payload && custom.payload.verb === 'gather') {
+      logger.info({custom}, 'found dtmf custom payload');
       return {
-        min: parseInt(arr[1]),
-        max: arr.length > 2 ? parseInt(arr[2]) : null,
-        term: arr.length > 3 ? arr[3] : null
+        max: custom.payload.numDigits,
+        term: custom.payload.finishOnKey,
+        template: custom.payload.responseTemplate
       };
     }
+
+    // check for an output context with a specific naming convention
+    const context = qr.output_contexts.find((oc) => oc.name.includes('/contexts/allow-dtmf-'));
+    if (context) {
+      const arr = /allow-dtmf-(\d+)(?:-(\d+))?(?:-(.*))?/.exec(context.name);
+      if (arr) {
+        logger.info({custom}, 'found dtmf output context');
+        return {
+          min: parseInt(arr[1]),
+          max: arr.length > 2 ? parseInt(arr[2]) : null,
+          term: arr.length > 3 ? arr[3] : null
+        };
+      }
+    }
   }
-};
+}
+
+module.exports = Intent;