diff --git a/.npmrc b/.npmrc
new file mode 100644
index 00000000..d263b35b
--- /dev/null
+++ b/.npmrc
@@ -0,0 +1 @@
+registry=https://registry.yarnpkg.com
\ No newline at end of file
diff --git a/lib/tasks/cognigy/index.js b/lib/tasks/cognigy/index.js
index ef5e6cb0..b016a6a3 100644
--- a/lib/tasks/cognigy/index.js
+++ b/lib/tasks/cognigy/index.js
@@ -3,6 +3,7 @@ const {TaskName, TaskPreconditions} = require('../../utils/constants');
 const makeTask = require('../make_task');
 const { SocketClient } = require('@cognigy/socket-client');
 const SpeechConfig = require('./speech-config');
+const queue = require('queue');
 
 const parseGallery = (obj = {}) => {
   const {_default} = obj;
@@ -48,6 +49,9 @@ class Cognigy extends Task {
     this.prompts = [];
     this.retry = {};
     this.timeoutCount = 0;
+    // create a task queue so we can execute our taskss subsequently
+    // also executing tasks whenever they come in
+    this.taskQueue = queue({concurrency: 1, autostart: true});
   }
 
   get name() { return TaskName.Cognigy; }
@@ -56,6 +60,27 @@ class Cognigy extends Task {
     return this.reportedFinalAction || this.isReplacingApplication;
   }
 
+  async _enqueueTask(task) {
+    let resolver;
+    let rejector;
+    const taskPromise = new Promise(async(resolve, reject) => {
+      resolver = resolve;
+      rejector = reject;
+    });
+    this.taskQueue.push(async(cb) => {
+      try {
+        const result = await task.bind(this)();
+        resolver(result);
+        cb(result);
+      } catch (err) {
+        rejector(err);
+        cb(err);
+      }
+    });
+    this.taskQueue.lastPromise = taskPromise;
+    return taskPromise;
+  }
+
   async exec(cs, ep) {
     await super.exec(cs);
 
@@ -119,12 +144,16 @@ class Cognigy extends Task {
     super.kill(cs);
     this.logger.debug('Cognigy:kill');
 
+
     this.removeAllListeners();
     this.transcribeTask && this.transcribeTask.kill();
 
     this.client.removeAllListeners();
     if (this.client && this.client.connected) this.client.disconnect();
 
+    // end the task queue AFTER we have removed all listeneres since now we cannot get new stuff inside the queue
+    this.taskQueue.end();
+
     if (!this.hasReportedFinalAction) {
       this.reportedFinalAction = true;
       this.performAction({cognigyResult: 'caller hungup'})
@@ -176,6 +205,17 @@ class Cognigy extends Task {
     return refer;
   }
 
+  /* if we need to interrupt the currently-running say task(s), call this */
+  _killSayTasks(ep) {
+    // this will also remove all other upcoming tasks after the say task
+    // maybe we need a flow to kill only one say tasks and keep others executitng need to discuss this further
+    // this.taskQueue.end();
+    if (ep && ep.connected) {
+      ep.api('uuid_break', this.ep.uuid)
+        .catch((err) => this.logger.info({err}, 'Cognigy:_killSayTasks - error killing audio for current say task'));
+    }
+  }
+
   async _onBotError(cs, ep, evt) {
     this.logger.info({evt}, 'Cognigy:_onBotError');
     this.performAction({cognigyResult: 'botError', message: evt.message });
@@ -184,16 +224,10 @@ class Cognigy extends Task {
   }
 
   async _onBotFinalPing(cs, ep) {
-    this.logger.info({}, 'TEST FROM ALEX');
     this.logger.info({prompts: this.prompts}, 'Cognigy:_onBotFinalPing');
-    if (this.prompts.length) {
-      const text = this.prompts.join('.');
-      if (text && !this.killed) {
-        this.gatherTask = this._makeGatherTask({textPrompt: text});
-        this.gatherTask.exec(cs, ep, this)
-          .catch((err) => this.logger.info({err}, 'Cognigy gather task returned error'));
-      }
-    }
+    this.gatherTask = this._makeGatherTask({textPrompt: ""});
+    this.gatherTask.exec(cs, ep, this)
+      .catch((err) => this.logger.info({err}, 'Cognigy gather task returned error'));
     this.prompts = [];
   }
 
@@ -215,22 +249,36 @@ class Cognigy extends Task {
         });
     }
 
+    const text = parseBotText(evt);
+    if (evt.data) this.config.update(evt.data);
+    if (text) {
+      await this._enqueueTask(async() => {
+        await this._makeSayTask(text);
+      });
+    }
+
+
     if (evt && evt.data && evt.data.type) {
       try {
         switch (evt.data.type) {
           case 'hangup':
-            await this._makeHangupTask(evt.data.reason);
-            this.performAction({cognigyResult: 'hangup Succeeded'});
-            this.reportedFinalAction = true;
-            this.notifyTaskDone();
-            this.kill(cs);
+            await this._enqueueTask(async() => {
+              await this._makeHangupTask(evt.data.reason);
+              this.performAction({cognigyResult: 'hangup Succeeded'});
+              this.reportedFinalAction = true;
+              this.notifyTaskDone();
+              this.kill(cs);
+            });
+
             return;
           case 'refer':
-            await this._makeReferTask(evt.data.number);
-            this.performAction({cognigyResult: 'refer succeeded'});
-            this.reportedFinalAction = true;
-            this.notifyTaskDone();
-            this.kill(cs);
+            await this._enqueueTask(async() => {
+              await this._makeReferTask(evt.data.number);
+              this.performAction({cognigyResult: 'refer succeeded'});
+              this.reportedFinalAction = true;
+              this.notifyTaskDone();
+              this.kill(cs);
+            });
             return;
           default:
             break;
@@ -241,12 +289,7 @@ class Cognigy extends Task {
         this.reportedFinalAction = true;
         this.notifyTaskDone();
       }
-
-
     }
-    const text = parseBotText(evt);
-    if (evt.data) this.config.update(evt.data);
-    if (text) this.prompts.push(text);
   }
 
   async _onTranscription(cs, ep, evt) {
diff --git a/package-lock.json b/package-lock.json
index 20433a8f..119b4979 100644
--- a/package-lock.json
+++ b/package-lock.json
@@ -28,6 +28,7 @@
         "moment": "^2.29.1",
         "parse-url": "^5.0.7",
         "pino": "^6.13.2",
+        "queue": "^6.0.2",
         "to-snake-case": "^1.0.0",
         "uuid": "^8.3.2",
         "verify-aws-sns-signature": "^0.0.6",
@@ -4192,6 +4193,15 @@
       "resolved": "https://registry.npmjs.org/querystringify/-/querystringify-2.2.0.tgz",
       "integrity": "sha512-FIqgj2EUvTa7R50u0rGsyTftzjYmv/a3hO345bZNrqabNqjtgiDMgmo4mkUjd+nzU5oF3dClKqFIPUKybUyqoQ=="
     },
+    "node_modules/queue": {
+      "version": "6.0.2",
+      "resolved": "https://cognigy.pkgs.visualstudio.com/_packaging/cognigy-feed/npm/registry/queue/-/queue-6.0.2.tgz",
+      "integrity": "sha1-uRUlKD4jFcdVPS76GNg+dkMv7WU=",
+      "license": "MIT",
+      "dependencies": {
+        "inherits": "~2.0.3"
+      }
+    },
     "node_modules/quick-format-unescaped": {
       "version": "4.0.3",
       "resolved": "https://registry.npmjs.org/quick-format-unescaped/-/quick-format-unescaped-4.0.3.tgz",
@@ -8743,6 +8753,14 @@
       "resolved": "https://registry.npmjs.org/querystringify/-/querystringify-2.2.0.tgz",
       "integrity": "sha512-FIqgj2EUvTa7R50u0rGsyTftzjYmv/a3hO345bZNrqabNqjtgiDMgmo4mkUjd+nzU5oF3dClKqFIPUKybUyqoQ=="
     },
+    "queue": {
+      "version": "6.0.2",
+      "resolved": "https://cognigy.pkgs.visualstudio.com/_packaging/cognigy-feed/npm/registry/queue/-/queue-6.0.2.tgz",
+      "integrity": "sha1-uRUlKD4jFcdVPS76GNg+dkMv7WU=",
+      "requires": {
+        "inherits": "~2.0.3"
+      }
+    },
     "quick-format-unescaped": {
       "version": "4.0.3",
       "resolved": "https://registry.npmjs.org/quick-format-unescaped/-/quick-format-unescaped-4.0.3.tgz",
diff --git a/package.json b/package.json
index aabb469a..93593a4b 100644
--- a/package.json
+++ b/package.json
@@ -46,6 +46,7 @@
     "moment": "^2.29.1",
     "parse-url": "^5.0.7",
     "pino": "^6.13.2",
+    "queue": "^6.0.2",
     "to-snake-case": "^1.0.0",
     "uuid": "^8.3.2",
     "verify-aws-sns-signature": "^0.0.6",