diff --git a/lib/utils/transcription-utils.js b/lib/utils/transcription-utils.js
index 2211bcf6..d50d3bc4 100644
--- a/lib/utils/transcription-utils.js
+++ b/lib/utils/transcription-utils.js
@@ -856,7 +856,7 @@ module.exports = (logger) => {
           {VERBIO_SPEECH_INCOMPLETE_TIMEOUT: verbioOptions.speech_incomplete_timeout}),
       };
     } else if (vendor.startsWith('custom:')) {
-      let {options = {}} = rOpts;
+      let {options = {}} = rOpts.customOptions || {};
       const {sampleRate} = rOpts.customOptions || {};
       const {auth_token, custom_stt_url} = sttCredentials;
       options = {