diff --git a/lib/session/call-session.js b/lib/session/call-session.js
index f5545b15..384f6458 100644
--- a/lib/session/call-session.js
+++ b/lib/session/call-session.js
@@ -660,6 +660,14 @@ class CallSession extends Emitter {
             stt_region: credential.stt_region
           };
         }
+        else if (vendor.startsWith('custom:')) {
+          return {
+            speech_credential_sid: credential.speech_credential_sid,
+            auth_token: credential.auth_token,
+            custom_stt_url: credential.custom_stt_url,
+            custom_tts_url: credential.custom_tts_url
+          };
+        }
       }
       else {
         writeAlerts({
diff --git a/lib/tasks/gather.js b/lib/tasks/gather.js
index 7bd33d4b..9887ee33 100644
--- a/lib/tasks/gather.js
+++ b/lib/tasks/gather.js
@@ -9,7 +9,8 @@ const {
   DeepgramTranscriptionEvents,
   SonioxTranscriptionEvents,
   IbmTranscriptionEvents,
-  NvidiaTranscriptionEvents
+  NvidiaTranscriptionEvents,
+  JambonzTranscriptionEvents
 } = require('../utils/constants');
 
 const makeTask = require('./make_task');
@@ -379,8 +380,6 @@ class TaskGather extends Task {
           this._onTranscriptionComplete.bind(this, cs, ep));
         ep.addCustomEventListener(NuanceTranscriptionEvents.VadDetected,
           this._onVadDetected.bind(this, cs, ep));
-        ep.addCustomEventListener(NuanceTranscriptionEvents.Error,
-          this._onNuanceError.bind(this, cs, ep));
 
         /* stall timers until prompt finishes playing */
         if ((this.sayTask || this.playTask) && this.listenDuringPrompt) {
@@ -399,8 +398,6 @@ class TaskGather extends Task {
       case 'soniox':
         this.bugname = 'soniox_transcribe';
         ep.addCustomEventListener(SonioxTranscriptionEvents.Transcription, this._onTranscription.bind(this, cs, ep));
-        ep.addCustomEventListener(SonioxTranscriptionEvents.Error,
-          this._onSonioxError.bind(this, cs, ep));
         break;
 
       case 'ibm':
@@ -409,8 +406,6 @@ class TaskGather extends Task {
         ep.addCustomEventListener(IbmTranscriptionEvents.Connect, this._onIbmConnect.bind(this, cs, ep));
         ep.addCustomEventListener(IbmTranscriptionEvents.ConnectFailure,
           this._onIbmConnectFailure.bind(this, cs, ep));
-        ep.addCustomEventListener(IbmTranscriptionEvents.Error,
-          this._onIbmError.bind(this, cs, ep));
         break;
 
       case 'nvidia':
@@ -423,8 +418,6 @@ class TaskGather extends Task {
           this._onTranscriptionComplete.bind(this, cs, ep));
         ep.addCustomEventListener(NvidiaTranscriptionEvents.VadDetected,
           this._onVadDetected.bind(this, cs, ep));
-        ep.addCustomEventListener(NvidiaTranscriptionEvents.Error,
-          this._onNvidiaError.bind(this, cs, ep));
 
         /* I think nvidia has this (??) - stall timers until prompt finishes playing */
         if ((this.sayTask || this.playTask) && this.listenDuringPrompt) {
@@ -433,11 +426,23 @@ class TaskGather extends Task {
         break;
 
       default:
-        this.notifyError({ msg: 'ASR error', details:`Invalid vendor ${this.vendor}`});
-        this.notifyTaskDone();
-        throw new Error(`Invalid vendor ${this.vendor}`);
+        if (this.vendor.startsWith('custom:')) {
+          this.bugname = `${this.vendor}_transcribe`;
+          ep.addCustomEventListener(JambonzTranscriptionEvents.Transcription, this._onTranscription.bind(this, cs, ep));
+          ep.addCustomEventListener(JambonzTranscriptionEvents.Connect, this._onJambonzConnect.bind(this, cs, ep));
+          ep.addCustomEventListener(JambonzTranscriptionEvents.ConnectFailure,
+            this._onJambonzConnectFailure.bind(this, cs, ep));
+          break;
+        }
+        else {
+          this.notifyError({ msg: 'ASR error', details:`Invalid vendor ${this.vendor}`});
+          this.notifyTaskDone();
+          throw new Error(`Invalid vendor ${this.vendor}`);
+        }
     }
 
+    /* common handler for all stt engine errors */
+    ep.addCustomEventListener(JambonzTranscriptionEvents.Error, this._onJambonzError.bind(this, cs, ep));
     await ep.set(opts)
       .catch((err) => this.logger.info(err, 'Error setting channel variables'));
   }
@@ -662,26 +667,30 @@ class TaskGather extends Task {
   _onTranscriptionComplete(cs, ep) {
     this.logger.debug('TaskGather:_onTranscriptionComplete');
   }
-  _onNuanceError(cs, ep, evt) {
-    const {code, error, details} = evt;
-    if (code === 404 && error === 'No speech') {
-      this.logger.debug({code, error, details}, 'TaskGather:_onNuanceError');
-      return this._resolve('timeout');
-    }
-    this.logger.info({code, error, details}, 'TaskGather:_onNuanceError');
-    if (code === 413 && error === 'Too much speech') {
-      return this._resolve('timeout');
-    }
-  }
-  _onSonioxError(cs, ep, evt) {
-    this.logger.info({evt}, 'TaskGather:_onSonioxError');
-  }
-  _onNvidiaError(cs, ep, evt) {
-    this.logger.info({evt}, 'TaskGather:_onNvidiaError');
-  }
   _onDeepgramConnect(_cs, _ep) {
     this.logger.debug('TaskGather:_onDeepgramConnect');
   }
+  _onJambonzConnect(_cs, _ep) {
+    this.logger.debug('TaskGather:_onJambonzConnect');
+  }
+  _onJambonzError(cs, _ep, evt) {
+    this.logger.info({evt}, 'TaskGather:_onJambonzError');
+    const {writeAlerts, AlertType} = cs.srf.locals;
+
+    if (this.vendor === 'nuance') {
+      const {code, error} = evt;
+      if (code === 404 && error === 'No speech') return this._resolve('timeout');
+      if (code === 413 && error === 'Too much speech') return this._resolve('timeout');
+    }
+    this.logger.info({evt}, 'TaskGather:_onJambonzError');
+    writeAlerts({
+      account_sid: cs.accountSid,
+      alert_type: AlertType.STT_FAILURE,
+      message: `Custom speech vendor ${this.vendor} error: ${evt.error}`,
+      vendor: this.vendor,
+    }).catch((err) => this.logger.info({err}, 'Error generating alert for jambonz custom connection failure'));
+    this.notifyError({msg: 'ASR error', details:`Custom speech vendor ${this.vendor} error: ${evt.error}`});
+  }
 
   _onDeepGramConnectFailure(cs, _ep, evt) {
     const {reason} = evt;
@@ -696,6 +705,19 @@ class TaskGather extends Task {
     this.notifyError({msg: 'ASR error', details:`Failed connecting to speech vendor deepgram: ${reason}`});
     this.notifyTaskDone();
   }
+  _onJambonzConnectFailure(cs, _ep, evt) {
+    const {reason} = evt;
+    const {writeAlerts, AlertType} = cs.srf.locals;
+    this.logger.info({evt}, 'TaskGather:_onJambonzConnectFailure');
+    writeAlerts({
+      account_sid: cs.accountSid,
+      alert_type: AlertType.STT_FAILURE,
+      message: `Failed connecting to ${this.vendor} speech recognizer: ${reason}`,
+      vendor: this.vendor,
+    }).catch((err) => this.logger.info({err}, 'Error generating alert for jambonz custom connection failure'));
+    this.notifyError({msg: 'ASR error', details:`Failed connecting to speech vendor ${this.vendor}: ${reason}`});
+    this.notifyTaskDone();
+  }
 
   _onIbmConnect(_cs, _ep) {
     this.logger.debug('TaskGather:_onIbmConnect');
diff --git a/lib/tasks/transcribe.js b/lib/tasks/transcribe.js
index 45341612..daf4bb3e 100644
--- a/lib/tasks/transcribe.js
+++ b/lib/tasks/transcribe.js
@@ -9,7 +9,8 @@ const {
   DeepgramTranscriptionEvents,
   SonioxTranscriptionEvents,
   IbmTranscriptionEvents,
-  NvidiaTranscriptionEvents
+  NvidiaTranscriptionEvents,
+  JambonzTranscriptionEvents
 } = require('../utils/constants');
 const { normalizeJambones } = require('@jambonz/verb-specifications');
 
@@ -23,11 +24,13 @@ class TaskTranscribe extends Task {
       setChannelVarsForStt,
       normalizeTranscription,
       removeSpeechListeners,
-      setSpeechCredentialsAtRuntime
+      setSpeechCredentialsAtRuntime,
+      compileSonioxTranscripts
     } = require('../utils/transcription-utils')(logger);
     this.setChannelVarsForStt = setChannelVarsForStt;
     this.normalizeTranscription = normalizeTranscription;
     this.removeSpeechListeners = removeSpeechListeners;
+    this.compileSonioxTranscripts = compileSonioxTranscripts;
 
     this.transcriptionHook = this.data.transcriptionHook;
     this.earlyMedia = this.data.earlyMedia === true || (parentTask && parentTask.earlyMedia);
@@ -41,6 +44,9 @@ class TaskTranscribe extends Task {
     /* let credentials be supplied in the recognizer object at runtime */
     this.sttCredentials = setSpeechCredentialsAtRuntime(recognizer);
 
+    /* buffer for soniox transcripts */
+    this._sonioxTranscripts = [];
+
     recognizer.hints = recognizer.hints || [];
     recognizer.altLanguages = recognizer.altLanguages || [];
   }
@@ -184,8 +190,6 @@ class TaskTranscribe extends Task {
           this._onStartOfSpeech.bind(this, cs, ep, channel));
         ep.addCustomEventListener(NuanceTranscriptionEvents.TranscriptionComplete,
           this._onTranscriptionComplete.bind(this, cs, ep, channel));
-        ep.addCustomEventListener(AzureTranscriptionEvents.Error,
-          this._onNuanceError.bind(this, cs, ep, channel));
         break;
       case 'deepgram':
         this.bugname = 'deepgram_transcribe';
@@ -198,9 +202,8 @@ class TaskTranscribe extends Task {
         break;
       case 'soniox':
         this.bugname = 'soniox_transcribe';
-        ep.addCustomEventListener(SonioxTranscriptionEvents.Transcription, this._onTranscription.bind(this, cs, ep));
-        ep.addCustomEventListener(SonioxTranscriptionEvents.Error,
-          this._onSonioxError.bind(this, cs, ep));
+        ep.addCustomEventListener(SonioxTranscriptionEvents.Transcription,
+          this._onTranscription.bind(this, cs, ep, channel));
         break;
       case 'ibm':
         this.bugname = 'ibm_transcribe';
@@ -210,8 +213,6 @@ class TaskTranscribe extends Task {
           this._onIbmConnect.bind(this, cs, ep, channel));
         ep.addCustomEventListener(IbmTranscriptionEvents.ConnectFailure,
           this._onIbmConnectFailure.bind(this, cs, ep, channel));
-        ep.addCustomEventListener(IbmTranscriptionEvents.Error,
-          this._onIbmError.bind(this, cs, ep, channel));
         break;
 
       case 'nvidia':
@@ -224,14 +225,13 @@ class TaskTranscribe extends Task {
           this._onTranscriptionComplete.bind(this, cs, ep));
         ep.addCustomEventListener(NvidiaTranscriptionEvents.VadDetected,
           this._onVadDetected.bind(this, cs, ep));
-        ep.addCustomEventListener(NvidiaTranscriptionEvents.Error,
-          this._onNvidiaError.bind(this, cs, ep));
         break;
-
       default:
         throw new Error(`Invalid vendor ${this.vendor}`);
     }
 
+    /* common handler for all stt engine errors */
+    ep.addCustomEventListener(JambonzTranscriptionEvents.Error, this._onJambonzError.bind(this, cs, ep));
     await ep.set(opts)
       .catch((err) => this.logger.info(err, 'Error setting channel variables'));
 
@@ -273,6 +273,15 @@ class TaskTranscribe extends Task {
       return;
     }
 
+    if (this.vendor === 'soniox') {
+      /* compile transcripts into one */
+      this._sonioxTranscripts.push(evt.vendor.finalWords);
+      if (evt.is_final) {
+        evt = this.compileSonioxTranscripts(this._sonioxTranscripts, 1, this.language);
+        this._sonioxTranscripts = [];
+      }
+    }
+
     if (this.transcriptionHook) {
       const b3 = this.getTracingPropagation();
       const httpHeaders = b3 && {b3};
@@ -321,23 +330,6 @@ class TaskTranscribe extends Task {
       this._timer = null;
     }
   }
-  _onNuanceError(_cs, _ep, _channel, evt) {
-    const {code, error, details} = evt;
-    if (code === 404 && error === 'No speech') {
-      this.logger.debug({code, error, details}, 'TaskTranscribe:_onNuanceError');
-      return this._resolve('timeout');
-    }
-    this.logger.info({code, error, details}, 'TaskTranscribe:_onNuanceError');
-    if (code === 413 && error === 'Too much speech') {
-      return this._resolve('timeout');
-    }
-  }
-  _onSonioxError(cs, ep, evt) {
-    this.logger.info({evt}, 'TaskTranscribe:_onSonioxError');
-  }
-  _onNvidiaError(cs, ep, evt) {
-    this.logger.info({evt}, 'TaskTranscribe:_onNvidiaError');
-  }
   _onDeepgramConnect(_cs, _ep) {
     this.logger.debug('TaskTranscribe:_onDeepgramConnect');
   }
@@ -376,6 +368,24 @@ class TaskTranscribe extends Task {
   _onIbmError(cs, _ep, _channel, evt) {
     this.logger.info({evt}, 'TaskTranscribe:_onIbmError');
   }
+  _onJambonzError(cs, _ep, evt) {
+    this.logger.info({evt}, 'TaskTranscribe:_onJambonzError');
+    const {writeAlerts, AlertType} = cs.srf.locals;
+
+    if (this.vendor === 'nuance') {
+      const {code, error} = evt;
+      if (code === 404 && error === 'No speech') return this._resolve('timeout');
+      if (code === 413 && error === 'Too much speech') return this._resolve('timeout');
+    }
+    this.logger.info({evt}, 'TaskTranscribe:_onJambonzError');
+    writeAlerts({
+      account_sid: cs.accountSid,
+      alert_type: AlertType.STT_FAILURE,
+      message: `Custom speech vendor ${this.vendor} error: ${evt.error}`,
+      vendor: this.vendor,
+    }).catch((err) => this.logger.info({err}, 'Error generating alert for jambonz custom connection failure'));
+    this.notifyError({msg: 'ASR error', details:`Custom speech vendor ${this.vendor} error: ${evt.error}`});
+  }
 
 
 }
diff --git a/lib/utils/constants.json b/lib/utils/constants.json
index 21462d57..7287ef02 100644
--- a/lib/utils/constants.json
+++ b/lib/utils/constants.json
@@ -110,6 +110,12 @@
     "NoSpeechDetected": "azure_transcribe::no_speech_detected",
     "VadDetected": "azure_transcribe::vad_detected"
   },
+  "JambonzTranscriptionEvents": {
+    "Transcription": "jambonz_transcribe::transcription",
+    "ConnectFailure": "jambonz_transcribe::connect_failed",
+    "Connect": "jambonz_transcribe::connect",
+    "Error": "jambonz_transcribe::error"
+  },
   "ListenEvents": {
     "Connect": "mod_audio_fork::connect",
     "ConnectFailure": "mod_audio_fork::connect_failed",
diff --git a/lib/utils/db-utils.js b/lib/utils/db-utils.js
index 9e4f3d7d..516137df 100644
--- a/lib/utils/db-utils.js
+++ b/lib/utils/db-utils.js
@@ -66,6 +66,12 @@ const speechMapper = (cred) => {
       const o = JSON.parse(decrypt(credential));
       obj.api_key = o.api_key;
     }
+    else if (obj.vendor.startsWith('custom:')) {
+      const o = JSON.parse(decrypt(credential));
+      obj.auth_token = o.auth_token;
+      obj.custom_stt_url = o.custom_stt_url;
+      obj.custom_tts_url = o.custom_tts_url;
+    }
   } catch (err) {
     console.log(err);
   }
@@ -83,53 +89,13 @@ module.exports = (logger, srf) => {
     const [r2] = await pp.query(sqlSpeechCredentials, account_sid);
     const speech = r2.map(speechMapper);
 
-    /* search at the service provider level if we don't find it at the account level */
-    const haveGoogle = speech.find((s) => s.vendor === 'google');
-    const haveAws = speech.find((s) => s.vendor === 'aws');
-    const haveMicrosoft = speech.find((s) => s.vendor === 'microsoft');
-    const haveWellsaid = speech.find((s) => s.vendor === 'wellsaid');
-    const haveNuance = speech.find((s) => s.vendor === 'nuance');
-    const haveDeepgram = speech.find((s) => s.vendor === 'deepgram');
-    const haveSoniox = speech.find((s) => s.vendor === 'soniox');
-    const haveIbm = speech.find((s) => s.vendor === 'ibm');
-    if (!haveGoogle || !haveAws || !haveMicrosoft || !haveWellsaid ||
-      !haveNuance || !haveIbm || !haveDeepgram || !haveSoniox) {
-      const [r3] = await pp.query(sqlSpeechCredentialsForSP, account_sid);
-      if (r3.length) {
-        if (!haveGoogle) {
-          const google = r3.find((s) => s.vendor === 'google');
-          if (google) speech.push(speechMapper(google));
-        }
-        if (!haveAws) {
-          const aws = r3.find((s) => s.vendor === 'aws');
-          if (aws) speech.push(speechMapper(aws));
-        }
-        if (!haveMicrosoft) {
-          const ms = r3.find((s) => s.vendor === 'microsoft');
-          if (ms) speech.push(speechMapper(ms));
-        }
-        if (!haveWellsaid) {
-          const wellsaid = r3.find((s) => s.vendor === 'wellsaid');
-          if (wellsaid) speech.push(speechMapper(wellsaid));
-        }
-        if (!haveNuance) {
-          const nuance = r3.find((s) => s.vendor === 'nuance');
-          if (nuance) speech.push(speechMapper(nuance));
-        }
-        if (!haveDeepgram) {
-          const deepgram = r3.find((s) => s.vendor === 'deepgram');
-          if (deepgram) speech.push(speechMapper(deepgram));
-        }
-        if (!haveSoniox) {
-          const soniox = r3.find((s) => s.vendor === 'soniox');
-          if (soniox) speech.push(speechMapper(soniox));
-        }
-        if (!haveIbm) {
-          const ibm = r3.find((s) => s.vendor === 'ibm');
-          if (ibm) speech.push(speechMapper(ibm));
-        }
+    /* add service provider creds unless we have that vendor at the account level */
+    const [r3] = await pp.query(sqlSpeechCredentialsForSP, account_sid);
+    r3.forEach((s) => {
+      if (!speech.find((s2) => s2.vendor === s.vendor)) {
+        speech.push(speechMapper(s));
       }
-    }
+    });
 
     return {
       ...r[0],
diff --git a/lib/utils/install-srf-locals.js b/lib/utils/install-srf-locals.js
index 75c43408..f0f68fc0 100644
--- a/lib/utils/install-srf-locals.js
+++ b/lib/utils/install-srf-locals.js
@@ -138,7 +138,6 @@ function installSrfLocals(srf, logger) {
     retrieveCall,
     listCalls,
     deleteCall,
-    synthAudio,
     createHash,
     retrieveHash,
     deleteKey,
@@ -151,11 +150,17 @@ function installSrfLocals(srf, logger) {
     pushBack,
     popFront,
     removeFromList,
-    lengthOfList,
     getListPosition,
+    lengthOfList,
+  } = require('@jambonz/realtimedb-helpers')({
+    host: process.env.JAMBONES_REDIS_HOST,
+    port: process.env.JAMBONES_REDIS_PORT || 6379
+  }, logger, tracer);
+  const {
+    synthAudio,
     getNuanceAccessToken,
     getIbmAccessToken,
-  } = require('@jambonz/realtimedb-helpers')({
+  } = require('@jambonz/speech-utils')({
     host: process.env.JAMBONES_REDIS_HOST,
     port: process.env.JAMBONES_REDIS_PORT || 6379
   }, logger, tracer);
diff --git a/lib/utils/transcription-utils.js b/lib/utils/transcription-utils.js
index 300ca546..465305bd 100644
--- a/lib/utils/transcription-utils.js
+++ b/lib/utils/transcription-utils.js
@@ -6,7 +6,8 @@ const {
   NuanceTranscriptionEvents,
   DeepgramTranscriptionEvents,
   SonioxTranscriptionEvents,
-  NvidiaTranscriptionEvents
+  NvidiaTranscriptionEvents,
+  JambonzTranscriptionEvents
 } = require('./constants');
 
 const stickyVars = {
@@ -223,6 +224,15 @@ const normalizeGoogle = (evt, channel, language) => {
   };
 };
 
+const normalizeCustom = (evt, channel, language) => {
+  return {
+    language_code: language,
+    channel_tag: channel,
+    is_final: evt.is_final,
+    alternatives: [evt.alternatives[0]]
+  };
+};
+
 const normalizeNuance = (evt, channel, language) => {
   const copy = JSON.parse(JSON.stringify(evt));
   return {
@@ -302,6 +312,9 @@ module.exports = (logger) => {
       case 'soniox':
         return normalizeSoniox(evt, channel, language);
       default:
+        if (vendor.startsWith('custom:')) {
+          return normalizeCustom(evt, channel, language);
+        }
         logger.error(`Unknown vendor ${vendor}`);
         return evt;
     }
@@ -311,6 +324,7 @@ module.exports = (logger) => {
     let opts = {};
     const {enable, voiceMs = 0, mode = -1} = rOpts.vad || {};
     const vad = {enable, voiceMs, mode};
+    const vendor = rOpts.vendor;
 
     /* voice activity detection works across vendors */
     opts = {
@@ -320,7 +334,7 @@ module.exports = (logger) => {
       ...(vad.enable && typeof vad.mode === 'number' && {RECOGNIZER_VAD_MODE: vad.mode}),
     };
 
-    if ('google' === rOpts.vendor) {
+    if ('google' === vendor) {
       opts = {
         ...opts,
         ...(sttCredentials &&
@@ -372,7 +386,7 @@ module.exports = (logger) => {
           {GOOGLE_SPEECH_METADATA_INDUSTRY_NAICS_CODE: rOpts.naicsCode}),
       };
     }
-    else if (['aws', 'polly'].includes(rOpts.vendor)) {
+    else if (['aws', 'polly'].includes(vendor)) {
       opts = {
         ...opts,
         ...(rOpts.vocabularyName && {AWS_VOCABULARY_NAME: rOpts.vocabularyName}),
@@ -385,7 +399,7 @@ module.exports = (logger) => {
         }),
       };
     }
-    else if ('microsoft' === rOpts.vendor) {
+    else if ('microsoft' === vendor) {
       opts = {
         ...opts,
         ...(rOpts.hints.length > 0 && typeof rOpts.hints[0] === 'string' &&
@@ -410,7 +424,7 @@ module.exports = (logger) => {
           {AZURE_SERVICE_ENDPOINT_ID: sttCredentials.custom_stt_endpoint})
       };
     }
-    else if ('nuance' === rOpts.vendor) {
+    else if ('nuance' === vendor) {
       /**
        * Note: all nuance options are in recognizer.nuanceOptions, should migrate
        * other vendor settings to similar nested structure
@@ -461,7 +475,7 @@ module.exports = (logger) => {
           {NUANCE_RESOURCES: JSON.stringify(nuanceOptions.resources)},
       };
     }
-    else if ('deepgram' === rOpts.vendor) {
+    else if ('deepgram' === vendor) {
       const {deepgramOptions = {}} = rOpts;
       opts = {
         ...opts,
@@ -505,7 +519,7 @@ module.exports = (logger) => {
           {DEEPGRAM_SPEECH_TAG: deepgramOptions.tag}
       };
     }
-    else if ('soniox' === rOpts.vendor) {
+    else if ('soniox' === vendor) {
       const {sonioxOptions = {}} = rOpts;
       const {storage = {}} = sonioxOptions;
       opts = {
@@ -528,7 +542,7 @@ module.exports = (logger) => {
         ...(storage?.id && storage?.disableSearch && {SONIOX_STORAGE_DISABLE_SEARCH: 1})
       };
     }
-    else if ('ibm' === rOpts.vendor) {
+    else if ('ibm' === vendor) {
       const {ibmOptions = {}} = rOpts;
       opts = {
         ...opts,
@@ -552,7 +566,7 @@ module.exports = (logger) => {
           {IBM_SPEECH_WATSON_LEARNING_OPT_OUT: ibmOptions.watsonLearningOptOut}
       };
     }
-    else if ('nvidia' === rOpts.vendor) {
+    else if ('nvidia' === vendor) {
       const {nvidiaOptions = {}} = rOpts;
       opts = {
         ...opts,
@@ -581,11 +595,29 @@ module.exports = (logger) => {
           {NVIDIA_CUSTOM_CONFIGURATION: JSON.stringify(nvidiaOptions.customConfiguration)}),
       };
     }
+    else if (vendor.startsWith('custom:')) {
+      let {options = {}} = rOpts;
+      const {auth_token, custom_stt_url} = sttCredentials;
+      options = {
+        ...options,
+        ...(rOpts.hints.length > 0 && typeof rOpts.hints[0] === 'string' &&
+        {hints: rOpts.hints}),
+        ...(rOpts.hints.length > 0 && typeof rOpts.hints[0] === 'object' &&
+        {hints: JSON.stringify(rOpts.hints)}),
+        ...(typeof rOpts.hintsBoost === 'number' && {hintsBoost: rOpts.hintsBoost})
+      };
 
-    stickyVars[rOpts.vendor].forEach((key) => {
+      opts = {
+        ...opts,
+        JAMBONZ_STT_API_KEY: auth_token,
+        JAMBONZ_STT_URL: custom_stt_url,
+        ...(Object.keys(options).length > 0 && {JAMBONZ_STT_OPTIONS: JSON.stringify(options)}),
+      };
+    }
+
+    (stickyVars[vendor] || []).forEach((key) => {
       if (!opts[key]) opts[key] = '';
     });
-    //logger.debug({opts}, 'recognizer channel vars');
     return opts;
   };
 
@@ -604,7 +636,6 @@ module.exports = (logger) => {
     ep.removeCustomEventListener(NuanceTranscriptionEvents.Transcription);
     ep.removeCustomEventListener(NuanceTranscriptionEvents.TranscriptionComplete);
     ep.removeCustomEventListener(NuanceTranscriptionEvents.StartOfSpeech);
-    ep.removeCustomEventListener(NuanceTranscriptionEvents.Error);
     ep.removeCustomEventListener(NuanceTranscriptionEvents.VadDetected);
 
     ep.removeCustomEventListener(DeepgramTranscriptionEvents.Transcription);
@@ -612,13 +643,17 @@ module.exports = (logger) => {
     ep.removeCustomEventListener(DeepgramTranscriptionEvents.ConnectFailure);
 
     ep.removeCustomEventListener(SonioxTranscriptionEvents.Transcription);
-    ep.removeCustomEventListener(SonioxTranscriptionEvents.Error);
 
     ep.removeCustomEventListener(NvidiaTranscriptionEvents.Transcription);
     ep.removeCustomEventListener(NvidiaTranscriptionEvents.TranscriptionComplete);
     ep.removeCustomEventListener(NvidiaTranscriptionEvents.StartOfSpeech);
-    ep.removeCustomEventListener(NvidiaTranscriptionEvents.Error);
     ep.removeCustomEventListener(NvidiaTranscriptionEvents.VadDetected);
+
+    ep.removeCustomEventListener(JambonzTranscriptionEvents.Transcription);
+    ep.removeCustomEventListener(JambonzTranscriptionEvents.Connect);
+    ep.removeCustomEventListener(JambonzTranscriptionEvents.ConnectFailure);
+
+    ep.removeCustomEventListener(JambonzTranscriptionEvents.Error);
   };
 
   const setSpeechCredentialsAtRuntime = (recognizer) => {
diff --git a/package-lock.json b/package-lock.json
index f4d37384..feaabf77 100644
--- a/package-lock.json
+++ b/package-lock.json
@@ -12,6 +12,7 @@
         "@jambonz/db-helpers": "^0.7.4",
         "@jambonz/http-health-check": "^0.0.1",
         "@jambonz/realtimedb-helpers": "^0.6.5",
+        "@jambonz/speech-utils": "^0.0.2",
         "@jambonz/stats-collector": "^0.1.6",
         "@jambonz/time-series": "^0.2.5",
         "@jambonz/verb-specifications": "^0.0.11",
@@ -28,7 +29,7 @@
         "bent": "^7.3.12",
         "debug": "^4.3.4",
         "deepcopy": "^2.1.0",
-        "drachtio-fsmrf": "^3.0.19",
+        "drachtio-fsmrf": "^3.0.20",
         "drachtio-srf": "^4.5.23",
         "express": "^4.18.2",
         "ip": "^1.1.8",
@@ -75,6 +76,990 @@
         "node": ">=6.0.0"
       }
     },
+    "node_modules/@aws-crypto/ie11-detection": {
+      "version": "3.0.0",
+      "resolved": "https://registry.npmjs.org/@aws-crypto/ie11-detection/-/ie11-detection-3.0.0.tgz",
+      "integrity": "sha512-341lBBkiY1DfDNKai/wXM3aujNBkXR7tq1URPQDL9wi3AUbI80NR74uF1TXHMm7po1AcnFk8iu2S2IeU/+/A+Q==",
+      "dependencies": {
+        "tslib": "^1.11.1"
+      }
+    },
+    "node_modules/@aws-crypto/ie11-detection/node_modules/tslib": {
+      "version": "1.14.1",
+      "resolved": "https://registry.npmjs.org/tslib/-/tslib-1.14.1.tgz",
+      "integrity": "sha512-Xni35NKzjgMrwevysHTCArtLDpPvye8zV/0E4EyYn43P7/7qvQwPh9BGkHewbMulVntbigmcT7rdX3BNo9wRJg=="
+    },
+    "node_modules/@aws-crypto/sha256-browser": {
+      "version": "3.0.0",
+      "resolved": "https://registry.npmjs.org/@aws-crypto/sha256-browser/-/sha256-browser-3.0.0.tgz",
+      "integrity": "sha512-8VLmW2B+gjFbU5uMeqtQM6Nj0/F1bro80xQXCW6CQBWgosFWXTx77aeOF5CAIAmbOK64SdMBJdNr6J41yP5mvQ==",
+      "dependencies": {
+        "@aws-crypto/ie11-detection": "^3.0.0",
+        "@aws-crypto/sha256-js": "^3.0.0",
+        "@aws-crypto/supports-web-crypto": "^3.0.0",
+        "@aws-crypto/util": "^3.0.0",
+        "@aws-sdk/types": "^3.222.0",
+        "@aws-sdk/util-locate-window": "^3.0.0",
+        "@aws-sdk/util-utf8-browser": "^3.0.0",
+        "tslib": "^1.11.1"
+      }
+    },
+    "node_modules/@aws-crypto/sha256-browser/node_modules/tslib": {
+      "version": "1.14.1",
+      "resolved": "https://registry.npmjs.org/tslib/-/tslib-1.14.1.tgz",
+      "integrity": "sha512-Xni35NKzjgMrwevysHTCArtLDpPvye8zV/0E4EyYn43P7/7qvQwPh9BGkHewbMulVntbigmcT7rdX3BNo9wRJg=="
+    },
+    "node_modules/@aws-crypto/sha256-js": {
+      "version": "3.0.0",
+      "resolved": "https://registry.npmjs.org/@aws-crypto/sha256-js/-/sha256-js-3.0.0.tgz",
+      "integrity": "sha512-PnNN7os0+yd1XvXAy23CFOmTbMaDxgxXtTKHybrJ39Y8kGzBATgBFibWJKH6BhytLI/Zyszs87xCOBNyBig6vQ==",
+      "dependencies": {
+        "@aws-crypto/util": "^3.0.0",
+        "@aws-sdk/types": "^3.222.0",
+        "tslib": "^1.11.1"
+      }
+    },
+    "node_modules/@aws-crypto/sha256-js/node_modules/tslib": {
+      "version": "1.14.1",
+      "resolved": "https://registry.npmjs.org/tslib/-/tslib-1.14.1.tgz",
+      "integrity": "sha512-Xni35NKzjgMrwevysHTCArtLDpPvye8zV/0E4EyYn43P7/7qvQwPh9BGkHewbMulVntbigmcT7rdX3BNo9wRJg=="
+    },
+    "node_modules/@aws-crypto/supports-web-crypto": {
+      "version": "3.0.0",
+      "resolved": "https://registry.npmjs.org/@aws-crypto/supports-web-crypto/-/supports-web-crypto-3.0.0.tgz",
+      "integrity": "sha512-06hBdMwUAb2WFTuGG73LSC0wfPu93xWwo5vL2et9eymgmu3Id5vFAHBbajVWiGhPO37qcsdCap/FqXvJGJWPIg==",
+      "dependencies": {
+        "tslib": "^1.11.1"
+      }
+    },
+    "node_modules/@aws-crypto/supports-web-crypto/node_modules/tslib": {
+      "version": "1.14.1",
+      "resolved": "https://registry.npmjs.org/tslib/-/tslib-1.14.1.tgz",
+      "integrity": "sha512-Xni35NKzjgMrwevysHTCArtLDpPvye8zV/0E4EyYn43P7/7qvQwPh9BGkHewbMulVntbigmcT7rdX3BNo9wRJg=="
+    },
+    "node_modules/@aws-crypto/util": {
+      "version": "3.0.0",
+      "resolved": "https://registry.npmjs.org/@aws-crypto/util/-/util-3.0.0.tgz",
+      "integrity": "sha512-2OJlpeJpCR48CC8r+uKVChzs9Iungj9wkZrl8Z041DWEWvyIHILYKCPNzJghKsivj+S3mLo6BVc7mBNzdxA46w==",
+      "dependencies": {
+        "@aws-sdk/types": "^3.222.0",
+        "@aws-sdk/util-utf8-browser": "^3.0.0",
+        "tslib": "^1.11.1"
+      }
+    },
+    "node_modules/@aws-crypto/util/node_modules/tslib": {
+      "version": "1.14.1",
+      "resolved": "https://registry.npmjs.org/tslib/-/tslib-1.14.1.tgz",
+      "integrity": "sha512-Xni35NKzjgMrwevysHTCArtLDpPvye8zV/0E4EyYn43P7/7qvQwPh9BGkHewbMulVntbigmcT7rdX3BNo9wRJg=="
+    },
+    "node_modules/@aws-sdk/abort-controller": {
+      "version": "3.272.0",
+      "resolved": "https://registry.npmjs.org/@aws-sdk/abort-controller/-/abort-controller-3.272.0.tgz",
+      "integrity": "sha512-s2TV3phapcTwZNr4qLxbfuQuE9ZMP4RoJdkvRRCkKdm6jslsWLJf2Zlcxti/23hOlINUMYv2iXE2pftIgWGdpg==",
+      "dependencies": {
+        "@aws-sdk/types": "3.272.0",
+        "tslib": "^2.3.1"
+      },
+      "engines": {
+        "node": ">=14.0.0"
+      }
+    },
+    "node_modules/@aws-sdk/client-polly": {
+      "version": "3.282.0",
+      "resolved": "https://registry.npmjs.org/@aws-sdk/client-polly/-/client-polly-3.282.0.tgz",
+      "integrity": "sha512-SMyTezNXClhduR290M6jMEFhiVFJQmufAaPBB/mpCy3ETM8KAaQnCDSZRmATlkVhBU9Xg+8hVcxISeOKqUl2iA==",
+      "dependencies": {
+        "@aws-crypto/sha256-browser": "3.0.0",
+        "@aws-crypto/sha256-js": "3.0.0",
+        "@aws-sdk/client-sts": "3.282.0",
+        "@aws-sdk/config-resolver": "3.282.0",
+        "@aws-sdk/credential-provider-node": "3.282.0",
+        "@aws-sdk/fetch-http-handler": "3.282.0",
+        "@aws-sdk/hash-node": "3.272.0",
+        "@aws-sdk/invalid-dependency": "3.272.0",
+        "@aws-sdk/middleware-content-length": "3.282.0",
+        "@aws-sdk/middleware-endpoint": "3.282.0",
+        "@aws-sdk/middleware-host-header": "3.282.0",
+        "@aws-sdk/middleware-logger": "3.272.0",
+        "@aws-sdk/middleware-recursion-detection": "3.282.0",
+        "@aws-sdk/middleware-retry": "3.282.0",
+        "@aws-sdk/middleware-serde": "3.272.0",
+        "@aws-sdk/middleware-signing": "3.282.0",
+        "@aws-sdk/middleware-stack": "3.272.0",
+        "@aws-sdk/middleware-user-agent": "3.282.0",
+        "@aws-sdk/node-config-provider": "3.272.0",
+        "@aws-sdk/node-http-handler": "3.282.0",
+        "@aws-sdk/protocol-http": "3.282.0",
+        "@aws-sdk/smithy-client": "3.279.0",
+        "@aws-sdk/types": "3.272.0",
+        "@aws-sdk/url-parser": "3.272.0",
+        "@aws-sdk/util-base64": "3.208.0",
+        "@aws-sdk/util-body-length-browser": "3.188.0",
+        "@aws-sdk/util-body-length-node": "3.208.0",
+        "@aws-sdk/util-defaults-mode-browser": "3.279.0",
+        "@aws-sdk/util-defaults-mode-node": "3.282.0",
+        "@aws-sdk/util-endpoints": "3.272.0",
+        "@aws-sdk/util-retry": "3.272.0",
+        "@aws-sdk/util-stream-browser": "3.282.0",
+        "@aws-sdk/util-stream-node": "3.282.0",
+        "@aws-sdk/util-user-agent-browser": "3.282.0",
+        "@aws-sdk/util-user-agent-node": "3.282.0",
+        "@aws-sdk/util-utf8": "3.254.0",
+        "tslib": "^2.3.1"
+      },
+      "engines": {
+        "node": ">=14.0.0"
+      }
+    },
+    "node_modules/@aws-sdk/client-sso": {
+      "version": "3.282.0",
+      "resolved": "https://registry.npmjs.org/@aws-sdk/client-sso/-/client-sso-3.282.0.tgz",
+      "integrity": "sha512-VzdCCaxlDyU+7wvLDWh+uACQ6RPfaKLQ3yJ2UY0B0SkH4R0E4GLDJ2OJzqS5eyyOsnq1rxfY75S4WYzj8E2cvg==",
+      "dependencies": {
+        "@aws-crypto/sha256-browser": "3.0.0",
+        "@aws-crypto/sha256-js": "3.0.0",
+        "@aws-sdk/config-resolver": "3.282.0",
+        "@aws-sdk/fetch-http-handler": "3.282.0",
+        "@aws-sdk/hash-node": "3.272.0",
+        "@aws-sdk/invalid-dependency": "3.272.0",
+        "@aws-sdk/middleware-content-length": "3.282.0",
+        "@aws-sdk/middleware-endpoint": "3.282.0",
+        "@aws-sdk/middleware-host-header": "3.282.0",
+        "@aws-sdk/middleware-logger": "3.272.0",
+        "@aws-sdk/middleware-recursion-detection": "3.282.0",
+        "@aws-sdk/middleware-retry": "3.282.0",
+        "@aws-sdk/middleware-serde": "3.272.0",
+        "@aws-sdk/middleware-stack": "3.272.0",
+        "@aws-sdk/middleware-user-agent": "3.282.0",
+        "@aws-sdk/node-config-provider": "3.272.0",
+        "@aws-sdk/node-http-handler": "3.282.0",
+        "@aws-sdk/protocol-http": "3.282.0",
+        "@aws-sdk/smithy-client": "3.279.0",
+        "@aws-sdk/types": "3.272.0",
+        "@aws-sdk/url-parser": "3.272.0",
+        "@aws-sdk/util-base64": "3.208.0",
+        "@aws-sdk/util-body-length-browser": "3.188.0",
+        "@aws-sdk/util-body-length-node": "3.208.0",
+        "@aws-sdk/util-defaults-mode-browser": "3.279.0",
+        "@aws-sdk/util-defaults-mode-node": "3.282.0",
+        "@aws-sdk/util-endpoints": "3.272.0",
+        "@aws-sdk/util-retry": "3.272.0",
+        "@aws-sdk/util-user-agent-browser": "3.282.0",
+        "@aws-sdk/util-user-agent-node": "3.282.0",
+        "@aws-sdk/util-utf8": "3.254.0",
+        "tslib": "^2.3.1"
+      },
+      "engines": {
+        "node": ">=14.0.0"
+      }
+    },
+    "node_modules/@aws-sdk/client-sso-oidc": {
+      "version": "3.282.0",
+      "resolved": "https://registry.npmjs.org/@aws-sdk/client-sso-oidc/-/client-sso-oidc-3.282.0.tgz",
+      "integrity": "sha512-upC4yBZllAXg5OVIuS8Lu9MI1aqfAObl2BBixj9fIYbDanQ02s0b1IwfZqlOqNNkGzMko1AWyiOSyOdVgyJ+xg==",
+      "dependencies": {
+        "@aws-crypto/sha256-browser": "3.0.0",
+        "@aws-crypto/sha256-js": "3.0.0",
+        "@aws-sdk/config-resolver": "3.282.0",
+        "@aws-sdk/fetch-http-handler": "3.282.0",
+        "@aws-sdk/hash-node": "3.272.0",
+        "@aws-sdk/invalid-dependency": "3.272.0",
+        "@aws-sdk/middleware-content-length": "3.282.0",
+        "@aws-sdk/middleware-endpoint": "3.282.0",
+        "@aws-sdk/middleware-host-header": "3.282.0",
+        "@aws-sdk/middleware-logger": "3.272.0",
+        "@aws-sdk/middleware-recursion-detection": "3.282.0",
+        "@aws-sdk/middleware-retry": "3.282.0",
+        "@aws-sdk/middleware-serde": "3.272.0",
+        "@aws-sdk/middleware-stack": "3.272.0",
+        "@aws-sdk/middleware-user-agent": "3.282.0",
+        "@aws-sdk/node-config-provider": "3.272.0",
+        "@aws-sdk/node-http-handler": "3.282.0",
+        "@aws-sdk/protocol-http": "3.282.0",
+        "@aws-sdk/smithy-client": "3.279.0",
+        "@aws-sdk/types": "3.272.0",
+        "@aws-sdk/url-parser": "3.272.0",
+        "@aws-sdk/util-base64": "3.208.0",
+        "@aws-sdk/util-body-length-browser": "3.188.0",
+        "@aws-sdk/util-body-length-node": "3.208.0",
+        "@aws-sdk/util-defaults-mode-browser": "3.279.0",
+        "@aws-sdk/util-defaults-mode-node": "3.282.0",
+        "@aws-sdk/util-endpoints": "3.272.0",
+        "@aws-sdk/util-retry": "3.272.0",
+        "@aws-sdk/util-user-agent-browser": "3.282.0",
+        "@aws-sdk/util-user-agent-node": "3.282.0",
+        "@aws-sdk/util-utf8": "3.254.0",
+        "tslib": "^2.3.1"
+      },
+      "engines": {
+        "node": ">=14.0.0"
+      }
+    },
+    "node_modules/@aws-sdk/client-sts": {
+      "version": "3.282.0",
+      "resolved": "https://registry.npmjs.org/@aws-sdk/client-sts/-/client-sts-3.282.0.tgz",
+      "integrity": "sha512-JZybEaST0rloS9drlX/0yJAnKHuV7DlS1n1WZxgaM2DY704ydlGiviiPQvC/q/dItsX4017gscC0blGJcUjK1g==",
+      "dependencies": {
+        "@aws-crypto/sha256-browser": "3.0.0",
+        "@aws-crypto/sha256-js": "3.0.0",
+        "@aws-sdk/config-resolver": "3.282.0",
+        "@aws-sdk/credential-provider-node": "3.282.0",
+        "@aws-sdk/fetch-http-handler": "3.282.0",
+        "@aws-sdk/hash-node": "3.272.0",
+        "@aws-sdk/invalid-dependency": "3.272.0",
+        "@aws-sdk/middleware-content-length": "3.282.0",
+        "@aws-sdk/middleware-endpoint": "3.282.0",
+        "@aws-sdk/middleware-host-header": "3.282.0",
+        "@aws-sdk/middleware-logger": "3.272.0",
+        "@aws-sdk/middleware-recursion-detection": "3.282.0",
+        "@aws-sdk/middleware-retry": "3.282.0",
+        "@aws-sdk/middleware-sdk-sts": "3.282.0",
+        "@aws-sdk/middleware-serde": "3.272.0",
+        "@aws-sdk/middleware-signing": "3.282.0",
+        "@aws-sdk/middleware-stack": "3.272.0",
+        "@aws-sdk/middleware-user-agent": "3.282.0",
+        "@aws-sdk/node-config-provider": "3.272.0",
+        "@aws-sdk/node-http-handler": "3.282.0",
+        "@aws-sdk/protocol-http": "3.282.0",
+        "@aws-sdk/smithy-client": "3.279.0",
+        "@aws-sdk/types": "3.272.0",
+        "@aws-sdk/url-parser": "3.272.0",
+        "@aws-sdk/util-base64": "3.208.0",
+        "@aws-sdk/util-body-length-browser": "3.188.0",
+        "@aws-sdk/util-body-length-node": "3.208.0",
+        "@aws-sdk/util-defaults-mode-browser": "3.279.0",
+        "@aws-sdk/util-defaults-mode-node": "3.282.0",
+        "@aws-sdk/util-endpoints": "3.272.0",
+        "@aws-sdk/util-retry": "3.272.0",
+        "@aws-sdk/util-user-agent-browser": "3.282.0",
+        "@aws-sdk/util-user-agent-node": "3.282.0",
+        "@aws-sdk/util-utf8": "3.254.0",
+        "fast-xml-parser": "4.1.2",
+        "tslib": "^2.3.1"
+      },
+      "engines": {
+        "node": ">=14.0.0"
+      }
+    },
+    "node_modules/@aws-sdk/config-resolver": {
+      "version": "3.282.0",
+      "resolved": "https://registry.npmjs.org/@aws-sdk/config-resolver/-/config-resolver-3.282.0.tgz",
+      "integrity": "sha512-30qFLh2N4NXQ2EAook7NIFeu1K/nlrRLrdVb2BtGFi/F3cZnz+sy9o0XmL6x+sO9TznWjdNxD1RKQdqoAwGnCQ==",
+      "dependencies": {
+        "@aws-sdk/signature-v4": "3.282.0",
+        "@aws-sdk/types": "3.272.0",
+        "@aws-sdk/util-config-provider": "3.208.0",
+        "@aws-sdk/util-middleware": "3.272.0",
+        "tslib": "^2.3.1"
+      },
+      "engines": {
+        "node": ">=14.0.0"
+      }
+    },
+    "node_modules/@aws-sdk/credential-provider-env": {
+      "version": "3.272.0",
+      "resolved": "https://registry.npmjs.org/@aws-sdk/credential-provider-env/-/credential-provider-env-3.272.0.tgz",
+      "integrity": "sha512-QI65NbLnKLYHyTYhXaaUrq6eVsCCrMUb05WDA7+TJkWkjXesovpjc8vUKgFiLSxmgKmb2uOhHNcDyObKMrYQFw==",
+      "dependencies": {
+        "@aws-sdk/property-provider": "3.272.0",
+        "@aws-sdk/types": "3.272.0",
+        "tslib": "^2.3.1"
+      },
+      "engines": {
+        "node": ">=14.0.0"
+      }
+    },
+    "node_modules/@aws-sdk/credential-provider-imds": {
+      "version": "3.272.0",
+      "resolved": "https://registry.npmjs.org/@aws-sdk/credential-provider-imds/-/credential-provider-imds-3.272.0.tgz",
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+      "dependencies": {
+        "@aws-sdk/node-config-provider": "3.272.0",
+        "@aws-sdk/property-provider": "3.272.0",
+        "@aws-sdk/types": "3.272.0",
+        "@aws-sdk/url-parser": "3.272.0",
+        "tslib": "^2.3.1"
+      },
+      "engines": {
+        "node": ">=14.0.0"
+      }
+    },
+    "node_modules/@aws-sdk/credential-provider-ini": {
+      "version": "3.282.0",
+      "resolved": "https://registry.npmjs.org/@aws-sdk/credential-provider-ini/-/credential-provider-ini-3.282.0.tgz",
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+        "@aws-sdk/credential-provider-env": "3.272.0",
+        "@aws-sdk/credential-provider-imds": "3.272.0",
+        "@aws-sdk/credential-provider-process": "3.272.0",
+        "@aws-sdk/credential-provider-sso": "3.282.0",
+        "@aws-sdk/credential-provider-web-identity": "3.272.0",
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+      "resolved": "https://registry.npmjs.org/@aws-sdk/util-stream-node/-/util-stream-node-3.282.0.tgz",
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+      "requires": {
+        "@aws-sdk/node-http-handler": "3.282.0",
+        "@aws-sdk/types": "3.272.0",
+        "@aws-sdk/util-buffer-from": "3.208.0",
+        "tslib": "^2.3.1"
+      }
+    },
+    "@aws-sdk/util-uri-escape": {
+      "version": "3.201.0",
+      "resolved": "https://registry.npmjs.org/@aws-sdk/util-uri-escape/-/util-uri-escape-3.201.0.tgz",
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+      "requires": {
+        "tslib": "^2.3.1"
+      }
+    },
+    "@aws-sdk/util-user-agent-browser": {
+      "version": "3.282.0",
+      "resolved": "https://registry.npmjs.org/@aws-sdk/util-user-agent-browser/-/util-user-agent-browser-3.282.0.tgz",
+      "integrity": "sha512-Z639oyTa5fZfyi4Xr64+eiAwBCxfpe9Op4Vhnr1z/RwonQM/qywydv6Ttpeq1q5uQ0nG4wTkOMpfh39g+VqIgw==",
+      "requires": {
+        "@aws-sdk/types": "3.272.0",
+        "bowser": "^2.11.0",
+        "tslib": "^2.3.1"
+      }
+    },
+    "@aws-sdk/util-user-agent-node": {
+      "version": "3.282.0",
+      "resolved": "https://registry.npmjs.org/@aws-sdk/util-user-agent-node/-/util-user-agent-node-3.282.0.tgz",
+      "integrity": "sha512-GSOdWNmzEd554wR9HBrgeYptKBOybveVwUkd6ws+YTdCOz4xD5Gga+I5JomKkcMEUVdBrJnYVUtq7ZsJy2f11w==",
+      "requires": {
+        "@aws-sdk/node-config-provider": "3.272.0",
+        "@aws-sdk/types": "3.272.0",
+        "tslib": "^2.3.1"
+      }
+    },
+    "@aws-sdk/util-utf8": {
+      "version": "3.254.0",
+      "resolved": "https://registry.npmjs.org/@aws-sdk/util-utf8/-/util-utf8-3.254.0.tgz",
+      "integrity": "sha512-14Kso/eIt5/qfIBmhEL9L1IfyUqswjSTqO2mY7KOzUZ9SZbwn3rpxmtkhmATkRjD7XIlLKaxBkI7tU9Zjzj8Kw==",
+      "requires": {
+        "@aws-sdk/util-buffer-from": "3.208.0",
+        "tslib": "^2.3.1"
+      }
+    },
+    "@aws-sdk/util-utf8-browser": {
+      "version": "3.259.0",
+      "resolved": "https://registry.npmjs.org/@aws-sdk/util-utf8-browser/-/util-utf8-browser-3.259.0.tgz",
+      "integrity": "sha512-UvFa/vR+e19XookZF8RzFZBrw2EUkQWxiBW0yYQAhvk3C+QVGl0H3ouca8LDBlBfQKXwmW3huo/59H8rwb1wJw==",
+      "requires": {
+        "tslib": "^2.3.1"
+      }
+    },
     "@babel/code-frame": {
       "version": "7.12.11",
       "resolved": "https://registry.npmjs.org/@babel/code-frame/-/code-frame-7.12.11.tgz",
@@ -8113,6 +9969,25 @@
         "undici": "^5.18.0"
       }
     },
+    "@jambonz/speech-utils": {
+      "version": "0.0.2",
+      "resolved": "https://registry.npmjs.org/@jambonz/speech-utils/-/speech-utils-0.0.2.tgz",
+      "integrity": "sha512-DBzZXvPgUnexbHcKbNdsFg6/giUU6nbyySpelRW4IhHd5xU2brDNoqfBnIZ/GMMl29VRVI22Vn9qzYrQLLupmQ==",
+      "requires": {
+        "@aws-sdk/client-polly": "^3.276.0",
+        "@google-cloud/text-to-speech": "^4.2.0",
+        "@grpc/grpc-js": "^1.8.7",
+        "@jambonz/realtimedb-helpers": "^0.6.3",
+        "aws-sdk": "^2.1310.0",
+        "bent": "^7.3.12",
+        "debug": "^4.3.4",
+        "form-urlencoded": "^6.1.0",
+        "google-protobuf": "^3.21.2",
+        "ibm-watson": "^7.1.2",
+        "microsoft-cognitiveservices-speech-sdk": "^1.25.0",
+        "undici": "^5.19.1"
+      }
+    },
     "@jambonz/stats-collector": {
       "version": "0.1.6",
       "resolved": "https://registry.npmjs.org/@jambonz/stats-collector/-/stats-collector-0.1.6.tgz",
@@ -8903,6 +10778,11 @@
         }
       }
     },
+    "bowser": {
+      "version": "2.11.0",
+      "resolved": "https://registry.npmjs.org/bowser/-/bowser-2.11.0.tgz",
+      "integrity": "sha512-AlcaJBi/pqqJBIQ8U9Mcpc9i8Aqxn88Skv5d+xBX006BY5u8N3mGLHa5Lgppa7L/HfwgwLgZ6NYs+Ag6uUmJRA=="
+    },
     "brace-expansion": {
       "version": "1.1.11",
       "resolved": "https://registry.npmjs.org/brace-expansion/-/brace-expansion-1.1.11.tgz",
@@ -9324,9 +11204,9 @@
       }
     },
     "drachtio-fsmrf": {
-      "version": "3.0.19",
-      "resolved": "https://registry.npmjs.org/drachtio-fsmrf/-/drachtio-fsmrf-3.0.19.tgz",
-      "integrity": "sha512-MMofkpNCMxk58mIaXOe2jwTPwZ5f9AEH0eqqBaBR5a9qP8n7/xES18Qd7KaqDAOocTn99t0cl1k8Y+54F+lwfQ==",
+      "version": "3.0.20",
+      "resolved": "https://registry.npmjs.org/drachtio-fsmrf/-/drachtio-fsmrf-3.0.20.tgz",
+      "integrity": "sha512-ksOe5XiR0LjASHiEIOUT7YMbowKdlB1eFoM+fmSkrBi5ogcbM7RNYg6ugt+WrSc01DMbi/5BN2QhefwdzelaEQ==",
       "requires": {
         "camel-case": "^4.1.2",
         "debug": "^2.6.9",
@@ -9943,6 +11823,14 @@
       "resolved": "https://registry.npmjs.org/fast-text-encoding/-/fast-text-encoding-1.0.6.tgz",
       "integrity": "sha512-VhXlQgj9ioXCqGstD37E/HBeqEGV/qOD/kmbVG8h5xKBYvM1L3lR1Zn4555cQ8GkYbJa8aJSipLPndE1k6zK2w=="
     },
+    "fast-xml-parser": {
+      "version": "4.1.2",
+      "resolved": "https://registry.npmjs.org/fast-xml-parser/-/fast-xml-parser-4.1.2.tgz",
+      "integrity": "sha512-CDYeykkle1LiA/uqQyNwYpFbyF6Axec6YapmpUP+/RHWIoR1zKjocdvNaTsxCxZzQ6v9MLXaSYm9Qq0thv0DHg==",
+      "requires": {
+        "strnum": "^1.0.5"
+      }
+    },
     "file-entry-cache": {
       "version": "6.0.1",
       "resolved": "https://registry.npmjs.org/file-entry-cache/-/file-entry-cache-6.0.1.tgz",
@@ -12804,6 +14692,11 @@
       "resolved": "https://registry.npmjs.org/strip-json-comments/-/strip-json-comments-3.1.1.tgz",
       "integrity": "sha512-6fPc+R4ihwqP6N/aIv2f1gMH8lOVtWQHoqC4yK6oSDVVocumAsfCqjkXnqiYMhmMwS/mEHLp7Vehlt3ql6lEig=="
     },
+    "strnum": {
+      "version": "1.0.5",
+      "resolved": "https://registry.npmjs.org/strnum/-/strnum-1.0.5.tgz",
+      "integrity": "sha512-J8bbNyKKXl5qYcR36TIO8W3mVGVHrmmxsd5PAItGkmyzwJvybiw2IVq5nqd0i4LSNSkB/sx9VHllbfFdr9k1JA=="
+    },
     "strtok3": {
       "version": "6.3.0",
       "resolved": "https://registry.npmjs.org/strtok3/-/strtok3-6.3.0.tgz",
diff --git a/package.json b/package.json
index 4bcefbb9..477ae557 100644
--- a/package.json
+++ b/package.json
@@ -27,6 +27,7 @@
     "@jambonz/db-helpers": "^0.7.4",
     "@jambonz/http-health-check": "^0.0.1",
     "@jambonz/realtimedb-helpers": "^0.6.5",
+    "@jambonz/speech-utils": "^0.0.2",
     "@jambonz/stats-collector": "^0.1.6",
     "@jambonz/time-series": "^0.2.5",
     "@jambonz/verb-specifications": "^0.0.11",
@@ -43,7 +44,7 @@
     "bent": "^7.3.12",
     "debug": "^4.3.4",
     "deepcopy": "^2.1.0",
-    "drachtio-fsmrf": "^3.0.19",
+    "drachtio-fsmrf": "^3.0.20",
     "drachtio-srf": "^4.5.23",
     "express": "^4.18.2",
     "ip": "^1.1.8",