diff --git a/lib/session/call-session.js b/lib/session/call-session.js
index ed296a97..09000e0a 100644
--- a/lib/session/call-session.js
+++ b/lib/session/call-session.js
@@ -7,9 +7,16 @@ const sessionTracker = require('./session-tracker');
 const makeTask = require('../tasks/make_task');
 const normalizeJambones = require('../utils/normalize-jambones');
 const listTaskNames = require('../utils/summarize-tasks');
+const Requestor = require('../utils/requestor');
 const BADPRECONDITIONS = 'preconditions not met';
 const CALLER_CANCELLED_ERR_MSG = 'Response not sent due to unknown transaction';
 
+const sqlRetrieveQueueEventHook = `SELECT * FROM webhooks 
+WHERE webhook_sid = 
+(
+  SELECT queue_event_hook_sid FROM accounts where account_sid = ?
+)`;
+
 /**
  * @classdesc Represents the execution context for a call.
  * It holds the resources, such as the sip dialog and media server endpoint
@@ -48,6 +55,8 @@ class CallSession extends Emitter {
     if (!this.isConfirmCallSession && !this.isSmsCallSession && !this.isAdultingCallSession) {
       sessionTracker.add(this.callSid, this);
     }
+
+    this._pool = srf.locals.dbHelpers.pool;
   }
 
   /**
@@ -708,6 +717,41 @@ class CallSession extends Emitter {
     return {ms: this.ms, ep: this.ep};
   }
 
+  /**
+   * If account was queue event webhook, send notification
+   * @param {*} obj - data to notify
+   */
+  async performQueueWebhook(obj) {
+    if (typeof this.queueEventHookRequestor === 'undefined') {
+      const pp = this._pool.promise();
+      try {
+        this.logger.info({accountSid: this.accountSid}, 'performQueueWebhook: looking up account');
+        const [r] = await pp.query(sqlRetrieveQueueEventHook, this.accountSid);
+        if (0 === r.length) {
+          this.logger.info({accountSid: this.accountSid}, 'performQueueWebhook: no webhook provisioned');
+          this.queueEventHookRequestor = null;
+        }
+        else {
+          this.logger.info({accountSid: this.accountSid, webhook: r[0]}, 'performQueueWebhook: webhook found');
+          this.queueEventHookRequestor = new Requestor(this.logger, r[0]);
+          this.queueEventHook = r[0];
+        }
+      } catch (err) {
+        this.logger.error({err, accountSid: this.accountSid}, 'Error retrieving event hook');
+        this.queueEventHookRequestor = null;
+      }
+    }
+    if (null === this.queueEventHookRequestor) return;
+
+    /* send webhook */
+    const params =  {...obj, ...this.callInfo.toJSON()};
+    this.logger.info({accountSid: this.accountSid, params}, 'performQueueWebhook: sending webhook');
+    this.queueEventHookRequestor.request(this.queueEventHook, params)
+      .catch((err) => {
+        this.logger.info({err, accountSid: this.accountSid, obj}, 'Error sending queue notification event');
+      });
+  }
+
   /**
    * A conference that the current task is waiting on has just started
    * @param {*} opts
diff --git a/lib/tasks/enqueue.js b/lib/tasks/enqueue.js
index 65f3267b..7979610d 100644
--- a/lib/tasks/enqueue.js
+++ b/lib/tasks/enqueue.js
@@ -76,11 +76,20 @@ class TaskEnqueue extends Task {
     const members = await pushBack(this.queueName, url);
     this.logger.info(`TaskEnqueue:_addToQueue: added to queue, length now ${members}`);
     this.notifyUrl = url;
+
+    /* invoke account-level webhook for queue event notifications */
+    cs.performQueueWebhook({
+      event: 'join',
+      queue: this.data.name,
+      length: members,
+      joinTime: this.waitStartTime
+    });
   }
 
-  async _removeFromQueue(cs, dlg) {
-    const {removeFromList} = cs.srf.locals.dbHelpers;
-    return await removeFromList(this.queueName, getUrl(cs));
+  async _removeFromQueue(cs) {
+    const {removeFromList, lengthOfList} = cs.srf.locals.dbHelpers;
+    await removeFromList(this.queueName, getUrl(cs));
+    return await lengthOfList(this.queueName);
   }
 
   async performAction() {
@@ -109,8 +118,20 @@ class TaskEnqueue extends Task {
           }
           resolve(this._doBridge(cs, dlg, ep));
         })
-        .once('kill', () => {
-          this._removeFromQueue(cs);
+        .once('kill', async() => {
+          try {
+            const members = await this._removeFromQueue(cs);
+
+            /* invoke account-level webhook for queue event notifications */
+            cs.performQueueWebhook({
+              event: 'leave',
+              queue: this.data.name,
+              length: members,
+              leaveReason: 'abandoned',
+              leaveTime: Date.now()
+            });
+          } catch (err) {}
+
           if (this._playSession) {
             this.logger.debug('killing waitUrl');
             this._playSession.kill();
@@ -277,7 +298,7 @@ class TaskEnqueue extends Task {
     const json = await cs.application.requestor.request(hook, params);
     const tasks = normalizeJambones(this.logger, json).map((tdata) => makeTask(this.logger, tdata));
 
-    const allowedTasks = tasks.filter((t) => allowed.includes(t.verb));
+    const allowedTasks = tasks.filter((t) => allowed.includes(t.name));
     if (tasks.length !== allowedTasks.length) {
       this.logger.debug({tasks, allowedTasks}, 'unsupported task');
       throw new Error(`unsupported verb in enqueue waitHook: only ${JSON.stringify(allowed)}`);
@@ -288,7 +309,7 @@ class TaskEnqueue extends Task {
     const tasksToRun = [];
     let leave = false;
     for (const o of tasks) {
-      if (o.verb === TaskName.Leave) {
+      if (o.name === TaskName.Leave) {
         leave = true;
         this.logger.info('waitHook returned a leave task');
         break;
@@ -304,7 +325,7 @@ class TaskEnqueue extends Task {
         dlg,
         ep: cs.ep,
         callInfo: cs.callInfo,
-        tasksToRun
+        tasks: tasksToRun
       });
       await this._playSession.exec();
       this._playSession = null;
diff --git a/lib/utils/install-srf-locals.js b/lib/utils/install-srf-locals.js
index fccbc12a..19d1bf8a 100644
--- a/lib/utils/install-srf-locals.js
+++ b/lib/utils/install-srf-locals.js
@@ -99,6 +99,7 @@ function installSrfLocals(srf, logger) {
   }
 
   const {
+    pool,
     lookupAppByPhoneNumber,
     lookupAppBySid,
     lookupAppByRealm,
@@ -138,6 +139,7 @@ function installSrfLocals(srf, logger) {
 
   Object.assign(srf.locals, {
     dbHelpers: {
+      pool,
       lookupAppByPhoneNumber,
       lookupAppBySid,
       lookupAppByRealm,