rasa: add support for eventhook which provides user and bot messages in realtime and supports redirecting to a new app

lib/middleware.js

@@ -45,7 +45,7 @@ module.exports = function(srf, logger) {
         // TODO: alert
         return res.send(503, {headers: {'X-Reason': 'Account exists but is inactive'}});
       }
-      logger.debug({accountInfo: req.locals.accountInfo}, `retrieved account info for ${account_sid}`);
+      logger.debug({accountInfo: req.locals?.accountInfo?.account}, `retrieved account info for ${account_sid}`);
       next();
     } catch (err) {
       logger.info({err}, `Error retrieving account details for account ${account_sid}`);

lib/tasks/rasa.js

@@ -16,6 +16,10 @@ class Rasa extends Task {
 
   get name() { return TaskName.Rasa; }
 
+  get hasReportedFinalAction() {
+    return this.reportedFinalAction || this.isReplacingApplication;
+  }
+
   async exec(cs, ep) {
     await super.exec(cs);
 
@@ -39,12 +43,15 @@ class Rasa extends Task {
 
   async kill(cs) {
     super.kill(cs);
-    if (this.ep.connected) {
+    this.logger.debug('Rasa:kill');
-      this.logger.debug('Rasa:kill');
 
+    if (!this.hasReportedFinalAction) {
+      this.reportedFinalAction = true;
       this.performAction({rasaResult: 'caller hungup'})
-        .catch((err) => this.logger.error({err}, 'rasa - error w/ action webook'));
+        .catch((err) => this.logger.info({err}, 'rasa - error w/ action webook'));
+    }
 
+    if (this.ep.connected) {
       await this.ep.api('uuid_break', this.ep.uuid).catch((err) => this.logger.info(err, 'Error killing audio'));
     }
     this.removeAllListeners();
@@ -70,14 +77,31 @@ class Rasa extends Task {
         say: sayOpts
       };
     }
-    this.logger.debug({opts}, 'constructing a nested gather object');
+    //this.logger.debug({opts}, 'constructing a nested gather object');
     const gather = makeTask(this.logger, {gather: opts}, this);
     return gather;
   }
 
   async _onTranscription(cs, ep, evt) {
-    this.logger.debug({evt}, `Rasa: got transcription for callSid ${cs.callSid}`);
+    //this.logger.debug({evt}, `Rasa: got transcription for callSid ${cs.callSid}`);
     const utterance = evt.alternatives[0].transcript;
+
+    if (this.eventHook) {
+      this.performHook(cs, this.eventHook, {event: 'userMessage', message: utterance})
+        .then((redirected) => {
+          if (redirected) {
+            this.logger.info('Rasa_onTranscription: event handler for user message redirected us to new webhook');
+            this.reportedFinalAction = true;
+            this.performAction({rasaResult: 'redirect'}, false);
+            if (this.gatherTask) this.gatherTask.kill(cs);
+          }
+          return;
+        })
+        .catch(({err}) => {
+          this.logger.info({err}, 'Rasa_onTranscription: error sending event hook');
+        });
+    }
+
     try {
       const payload = {
         sender: cs.callSid,
@@ -90,17 +114,38 @@ class Rasa extends Task {
         response.reduce((prev, current) => `${prev} ${current.text}`, '') :
         null;
       if (botUtterance) {
-        this.logger.debug({botUtterance}, 'playing out bot utterance');
+        this.logger.debug({botUtterance}, 'Rasa:_onTranscription: got user utterance');
         this.gatherTask = this._makeGatherTask(botUtterance);
         this.gatherTask.exec(cs, ep, this)
           .catch((err) => this.logger.info({err}, 'Rasa gather task returned error'));
+        if (this.eventHook) {
+          this.performHook(cs, this.eventHook, {event: 'botMessage', message: botUtterance})
+            .then((redirected) => {
+              if (redirected) {
+                this.logger.info('Rasa_onTranscription: event handler for bot message redirected us to new webhook');
+                this.reportedFinalAction = true;
+                this.performAction({rasaResult: 'redirect'}, false);
+                if (this.gatherTask) this.gatherTask.kill(cs);
+              }
+              return;
+            })
+            .catch(({err}) => {
+              this.logger.info({err}, 'Rasa_onTranscription: error sending event hook');
+            });
+        }
       }
     } catch (err) {
-      this.logger.error({err}, 'Error sending');
+      this.logger.error({err}, 'Rasa_onTranscription: Error sending user utterance to Rasa - ending task');
+      this.performAction({rasaResult: 'webhookError'});
+      this.reportedFinalAction = true;
+      this.notifyTaskDone();
     }
   }
   _onTimeout(cs, ep, evt) {
     this.logger.debug({evt}, 'Rasa: got timeout');
+    if (!this.hasReportedFinalAction) this.performAction({rasaResult: 'timeout'});
+    this.reportedFinalAction = true;
+    this.notifyTaskDone();
   }
 
 

lib/tasks/task.js

@@ -99,6 +99,25 @@ class Task extends Emitter {
     }
   }
 
+  async performHook(cs, hook, results) {
+    const json = await cs.requestor.request(hook, results);
+    if (json && Array.isArray(json)) {
+      const makeTask = require('./make_task');
+      const tasks = normalizeJambones(this.logger, json).map((tdata) => makeTask(this.logger, tdata));
+      if (tasks && tasks.length > 0) {
+        this.redirect(cs, tasks);
+        return true;
+      }
+    }
+    return false;
+  }
+
+  redirect(cs, tasks) {
+    this.logger.info({tasks: tasks}, `${this.name} replacing application with ${tasks.length} tasks`);
+    this.isReplacingApplication = true;
+    cs.replaceApplication(tasks);
+  }
+
   async transferCallToFeatureServer(cs, sipAddress, opts) {
     const uuid = uuidv4();
     const {addKey} = cs.srf.locals.dbHelpers;