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# Webhooks
jambonz uses JSON payloads in HTTP messages to control calls.
jambonz uses JSON payloads that are exchanged in HTTP messages to control calls.
When an incoming call for your account is received, jambonz makes an HTTP request to the URL that you have configured and you return a JSON body in your response indicating how you want the call handled.
When an incoming call for your account is received, jambonz makes an HTTP request to a URL that you have configured and your response contains a JSON body that indicates how you want the call handled.
When you want to launch an outbound call via the [REST API](/docs/api/rest) it works similarly: you make an HTTP request and in it you provide a web callback url that will be invoked once the call is answered. In your response to that request you will then provide your call handling instructions.
When you want to launch an outbound call via the [REST API](/docs/api/rest) it works similarly: you make an HTTP request and in it you provide a web callback url that will be invoked once the call is answered. In your response to that request you then provide your call handling instructions.
## Basic JSON message structure
The JSON payload that you provide in response to a callback must be an array with each item describing a task that the platform shall perform. These tasks are executed sequentially in the order they appear in the array. Each task is identified by a verb (e.g. "dial", "gather", "hangup" etc) with associated detail and these verbs are described in more detail below.