next-static-site/docs/webhooks/gather.md

gather

The gather command is used to collect dtmf or speech input.

{
  "verb": "gather",
  "actionHook": "http://example.com/collect",
  "input": ["digits", "speech"],
  "finishOnKey": "#",
  "numDigits": 5,
  "timeout": 8,
  "recognizer": {
    "vendor": "Google",
    "language": "en-US"
  },
  "say": {
    "text": "To speak to Sales press 1.  To speak to customer support press 2.",
    "synthesizer": {
      "vendor": "Google",
      "language": "en-US"
    }
  }
}

You can use the following options in the gather command:

option	description	required
actionHook	webhook POST to invoke with the collected digits or speech. The payload will include a 'speech' or 'dtmf' property along with the standard attributes. See below for more detail.	yes
finishOnKey	dmtf key that signals the end of input	no
input	array, specifying allowed types of input: ['digits'], ['speech'], or ['digits', 'speech']. Default: ['digits']	no
numDigits	number of dtmf digits expected to gather	no
partialResultHook	webhook to send interim transcription results to. Partial transcriptions are only generated if this property is set.	no
play	nested play command that can be used to prompt the user	no
recognizer.hints	array of words or phrases to assist speech detection	no
recognizer.language	language code to use for speech detection. Defaults to the application level setting, or 'en-US' if not set	no
recognizer.profanityFilter	if true, filter profanity from speech transcription. Default: no	no
recognizer.vendor	speech vendor to use (currently only Google supported)	no
say	nested say command that can be used to prompt the user	no
timeout	The number of seconds of silence or inaction that denote the end of caller input. The timeout timer will begin after any nested play or say command completes. Defaults to 5	no

In the case of speech input, the actionHook payload will include a speech object with the response from Google speech:

"speech": {
			"stability": 0,
			"is_final": true,
			"alternatives": [{
				"confidence": 0.858155,
				"transcript": "sales please"
			}]
		}

In the case of digits input, the payload will simple include a digits property indicating the dtmf keys pressed:

"digits": "0276"

Note: an HTTP POST will be used for both the action and the partialResultCallback since the body may need to contain nested JSON objects for speech details.

Note: the partialResultCallback web callback should not return content; any returned content will be discarded.

Prev: enqueue Next: hangup