---
title: "Onboarding Customers and Accessing Their Tenants"
sidebarTitle: "Onboarding Customers"
---

Adding a customer in Prowler for MSPs and MSSPs provisions a Prowler Cloud tenant for that organization and links it to yours. From then on you can open that tenant from the console and work inside it on the customer's behalf.

## Add a Customer

If you are a Superadmin, select **Customers** in the sidebar, then click **Add Customer** to open a three-step wizard.

<Note>
In the Partner Portal UI, the **Add Customer** action is currently shown to Superadmins. Organization Admins manage existing customers but do not see the action.
</Note>

<Steps>
  <Step title="Create A Customer Profile">
    Enter the **Customer Business Name** and confirm the **Region**. The name must be unique within your partner organization; a duplicate is rejected inline. Click **Next**.

    ![Adding A New Customer, step one](/images/prowler-for-msps/add-customer-profile.png)
  </Step>

  <Step title="Set Their Billing Plan">
    Under **Choose your plan**, switch between **Monthly** and **Annual** and pick the plan the customer starts on. Click **Create Customer**. See [Billing and Customer Plans](/user-guide/tutorials/prowler-for-msps-billing) for what the annual plan asks for.

    ![Adding A New Customer, choosing a plan](/images/prowler-for-msps/add-customer-billing.png)
  </Step>

  <Step title="Launch Their Customer Workspace">
    Wait while the tenant is created and linked to your organization. A banner then confirms that the customer was created on trial or that paid-plan enrollment was submitted. Click **Go To Organization** to head straight there and start connecting cloud providers, or **Close** to return to the customer list.

    ![Adding A New Customer, confirmation](/images/prowler-for-msps/add-customer-launch.png)
  </Step>
</Steps>

Customer creation waits for tenant provisioning to finish. A successful submission adds the customer as **Active**. If you selected a paid plan, enrollment continues asynchronously and the billing status updates when it completes.

## The Customers View

**My Customers** lists every customer you can reach.

![My Customers page](/images/prowler-for-msps/customers-table.png)

Each row carries:

| Column | What it shows |
|---|---|
| **Customer Business Name** | The customer's name |
| **Providers** | Icons for each cloud provider connected in their tenant |
| **Cloud Accounts** | Number of provider accounts under scan |
| **Resources** | Resources discovered by the latest scan |
| **Failed Findings** | Failed findings from the latest scan |
| **Billing Type** | The customer's current plan, shown as **Trial**, **Pro Monthly** or **Pro Annual** |
| **MTD** | Month-to-date spend |
| **Last Month Expenses** | Previous month's total |
| **Status** | The customer's current status |
| **Last scan completed** | When the most recent scan finished |

Above the table, search by name and filter by provider or status. The download button at the top right of the table exports the list.

## Open a Customer's Prowler Cloud Tenant

Open the actions menu at the end of a customer's row and choose **Access Organization**. You are redirected into that customer's tenant in Prowler Cloud, signed in as yourself acting on their behalf.

While you are in the tenant you see what a customer administrator sees, and every action is recorded in the Prowler Cloud audit log against both your identity and the customer you are acting for.

Opening a tenant requires a role with **Access tenants**. The action fails with a clear message if you lack permission, if the customer no longer exists, or if the tenant is not ready.

![Customer row actions menu](/images/prowler-for-msps/customer-row-actions.png)

**Change plan** only appears while the customer is on trial or its trial has expired. See [Billing and Customer Plans](/user-guide/tutorials/prowler-for-msps-billing).

## Edit a Customer

Choose **Edit** from the row actions to open the **Edit customer** panel and rename the customer. The new name must still be unique within the partner organization.

## Link an Existing Customer with Your Partner Code

Each approved partner organization carries a **Partner Code**, shown on **Settings → Profile** with the helper text *"Share this code with customers to link their accounts."* A customer who already runs Prowler Cloud can use that code to request a link to you, rather than having you provision a fresh tenant.

<Note>
The customer-side flow that consumes the Partner Code is rolling out progressively in Prowler Cloud. Confirm availability with your Prowler contact before sharing the code.
</Note>

## Customer Self-Access

Your customers keep signing in to [cloud.prowler.com](https://cloud.prowler.com) with their own users. Your access is additive — it neither replaces nor restricts theirs.

## Next Steps

<Columns cols={2}>
  <Card title="Billing and Customer Plans" icon="credit-card" href="/user-guide/tutorials/prowler-for-msps-billing">
    Customer plans and revenue reporting.
  </Card>
  <Card title="Managing Your Team" icon="users" href="/user-guide/tutorials/prowler-for-msps-team">
    Invite team members and assign roles.
  </Card>
</Columns>