---
title: "Sign Up and Sign In to Prowler for MSPs and MSSPs"
sidebarTitle: "Sign Up and Sign In"
---

Sign-up for Prowler for MSPs and MSSPs is self-service, but activation requires approval from the Prowler team. The first administrator registers the partner organization; every other team member joins by invitation.

## Sign Up

<Steps>
  <Step title="Open the sign-up page">
    Go to [partners.prowler.com/sign-up](https://partners.prowler.com/sign-up), fill in **Full name**, **Company name**, **Email**, **Password** and **Confirm password**, then click **Create account**.

    ![Create your account form](/images/prowler-for-msps/sign-up-form.png)
  </Step>

  <Step title="Verify your email">
    Prowler sends a verification email containing a one-time link valid for **24 hours**. Click it to confirm the address; your partner organization then moves to **Pending approval**.

    If the link expires, request a new one at [partners.prowler.com/resend-verification](https://partners.prowler.com/resend-verification). Issuing a fresh link invalidates any earlier unused link for the same account.
  </Step>

  <Step title="Wait for approval">
    Prowler reviews every new application. You receive an email when the organization is approved — its status becomes **Active** — or when it is rejected, along with the reason.
  </Step>

  <Step title="Sign in">
    Once approved, sign in at [partners.prowler.com](https://partners.prowler.com) with the email and password you chose. You land on the Dashboard.
  </Step>
</Steps>

## Password Requirements

Every password in the console — at sign-up, when accepting an invitation, and on reset — must satisfy all of the following:

| Requirement | Rule |
|---|---|
| **Length** | At least 12 characters |
| **Uppercase** | At least 1 uppercase letter |
| **Lowercase** | At least 1 lowercase letter |
| **Number** | At least 1 digit |
| **Special character** | At least 1 special character |
| **Not common** | Rejected if it appears on the common-password list |

## Sign In

Sign in at [partners.prowler.com](https://partners.prowler.com) with your email and password, then click **Login**.

![Sign In screen](/images/prowler-for-msps/sign-in-form.png)

Sign-in fails while the partner organization is not yet active:

| Message | What it means |
|---|---|
| Invalid email or password | The credentials do not match an account. |
| Please verify your email before signing in | Email verification is still outstanding. Open the verification email or request a fresh link. |
| Your partner application is still under review | Prowler has not approved the application yet. |
| Your partner application was not approved | The application was rejected. The account cannot sign in. |

## Reset a Forgotten Password

Click **Forgot Password?** on the sign-in screen and enter your email. Prowler sends a reset link valid for **15 minutes**. The reset page asks for a new password and a confirmation; on success you return to sign-in.

<Note>
The confirmation banner appears whether or not the email matches an account, so the screen never reveals which addresses are registered. Requesting a new link invalidates any earlier unused one.
</Note>

## Sessions

Portal sessions currently use a sliding **23-hour** lifetime. Continued use may renew the session window, but you should expect to sign in again after extended inactivity. Selecting **Remember me** does not provide a seven-day Portal session.

If session refresh or validation fails, you are redirected to the sign-in screen. Sign in again to continue.

## Sign Out

Open the user avatar in the top-right corner of any page and select **Sign out**. The session is cleared and you return to the sign-in form.

## Next Steps

<Columns cols={2}>
  <Card title="Managing Your Team" icon="users" href="/user-guide/tutorials/prowler-for-msps-team">
    Invite team members and assign roles.
  </Card>
  <Card title="Your Partner Organization" icon="briefcase" href="/user-guide/tutorials/prowler-for-msps-organization">
    Lifecycle, settings, Partner Code and closing your organization.
  </Card>
</Columns>