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88 lines
4.0 KiB
Plaintext
88 lines
4.0 KiB
Plaintext
---
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title: "Sign Up and Sign In to Prowler for MSPs and MSSPs"
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sidebarTitle: "Sign Up and Sign In"
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---
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Sign-up for Prowler for MSPs and MSSPs is self-service, but activation requires approval from the Prowler team. The first administrator registers the partner organization; every other team member joins by invitation.
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## Sign Up
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<Steps>
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<Step title="Open the sign-up page">
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Go to [partners.prowler.com/sign-up](https://partners.prowler.com/sign-up), fill in **Full name**, **Company name**, **Email**, **Password** and **Confirm password**, then click **Create account**.
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</Step>
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<Step title="Verify your email">
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Prowler sends a verification email containing a one-time link valid for **24 hours**. Click it to confirm the address; your partner organization then moves to **Pending approval**.
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If the link expires, request a new one at [partners.prowler.com/resend-verification](https://partners.prowler.com/resend-verification). Issuing a fresh link invalidates any earlier unused link for the same account.
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</Step>
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<Step title="Wait for approval">
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Prowler reviews every new application. You receive an email when the organization is approved — its status becomes **Active** — or when it is rejected, along with the reason.
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</Step>
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<Step title="Sign in">
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Once approved, sign in at [partners.prowler.com](https://partners.prowler.com) with the email and password you chose. You land on the Dashboard.
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</Step>
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</Steps>
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## Password Requirements
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Every password in the console — at sign-up, when accepting an invitation, and on reset — must satisfy all of the following:
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| Requirement | Rule |
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| **Length** | At least 12 characters |
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| **Uppercase** | At least 1 uppercase letter |
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| **Lowercase** | At least 1 lowercase letter |
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| **Number** | At least 1 digit |
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| **Special character** | At least 1 special character |
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| **Not common** | Rejected if it appears on the common-password list |
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## Sign In
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Sign in at [partners.prowler.com](https://partners.prowler.com) with your email and password, then click **Login**.
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Sign-in fails while the partner organization is not yet active:
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| Message | What it means |
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| Invalid email or password | The credentials do not match an account. |
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| Please verify your email before signing in | Email verification is still outstanding. Open the verification email or request a fresh link. |
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| Your partner application is still under review | Prowler has not approved the application yet. |
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| Your partner application was not approved | The application was rejected. The account cannot sign in. |
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## Reset a Forgotten Password
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Click **Forgot Password?** on the sign-in screen and enter your email. Prowler sends a reset link valid for **15 minutes**. The reset page asks for a new password and a confirmation; on success you return to sign-in.
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<Note>
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The confirmation banner appears whether or not the email matches an account, so the screen never reveals which addresses are registered. Requesting a new link invalidates any earlier unused one.
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</Note>
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## Sessions
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Portal sessions currently use a sliding **23-hour** lifetime. Continued use may renew the session window, but you should expect to sign in again after extended inactivity. Selecting **Remember me** does not provide a seven-day Portal session.
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If session refresh or validation fails, you are redirected to the sign-in screen. Sign in again to continue.
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## Sign Out
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Open the user avatar in the top-right corner of any page and select **Sign out**. The session is cleared and you return to the sign-in form.
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## Next Steps
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<Columns cols={2}>
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<Card title="Managing Your Team" icon="users" href="/user-guide/tutorials/prowler-for-msps-team">
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Invite team members and assign roles.
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</Card>
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<Card title="Your Partner Organization" icon="briefcase" href="/user-guide/tutorials/prowler-for-msps-organization">
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Lifecycle, settings, Partner Code and closing your organization.
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</Card>
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</Columns>
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