diff --git a/lib/call-session.js b/lib/call-session.js
index 589b967..a101eab 100644
--- a/lib/call-session.js
+++ b/lib/call-session.js
@@ -354,6 +354,15 @@ class CallSession extends Emitter {
         const tags = ['accepted:no', `sipStatus:${err.status}`, `originator:${this.req.locals.originator}`];
         this.stats.increment('sbc.terminations', tags);
         this.logger.info(`call failed to connect to feature server with ${err.status}`);
+
+        /* capture trace_id from the feature server's error response for the CDR */
+        if (this.req.locals.cdr && err.res) {
+          const trace_id = err.res.get('X-Trace-ID');
+          if (trace_id) {
+            this.req.locals.cdr.trace_id = trace_id;
+          }
+        }
+
         this.emit('failed');
       }
       else if (err.message !== 'call canceled') {
diff --git a/lib/middleware.js b/lib/middleware.js
index 123ba9c..25c982e 100644
--- a/lib/middleware.js
+++ b/lib/middleware.js
@@ -31,6 +31,7 @@ module.exports = function(srf, logger) {
     queryCallLimits,
   }  = srf.locals.dbHelpers;
   const {stats, writeCdrs, lookupAuthCarriersForAccountAndSP, getApplicationForDidAndCarrier} = srf.locals;
+  const {retrieveKey} = srf.locals.realtimeDbHelpers;
 
   const initLocals = (req, res, next) => {
     const callId = req.get('Call-ID');
@@ -60,13 +61,31 @@ module.exports = function(srf, logger) {
     /* write cdr for non-success response here */
     res.once('end', ({status}) => {
       if (req.locals.cdr && req.locals.cdr.account_sid && status > 200  && 401 !== status) {
-        const trunk = ['trunk', 'teams'].includes(req.locals.originator) ? req.locals.carrier : req.locals.originator;
-        writeCdrs({...req.locals.cdr,
-          terminated_at: Date.now(),
-          termination_reason: status === 487 === status ? 'caller abandoned' : 'failed',
-          sip_status: status,
-          trunk
-        }).catch((err) => logger.error({err}, 'Error writing cdr for call failure'));
+        const writeCdr = () => {
+          const trunk = ['trunk', 'teams'].includes(req.locals.originator) ?
+            req.locals.carrier : req.locals.originator;
+          writeCdrs({...req.locals.cdr,
+            terminated_at: Date.now(),
+            termination_reason: status === 487 === status ? 'caller abandoned' : 'failed',
+            sip_status: status,
+            trunk,
+            ...(req.locals.application_sid && {application_sid: req.locals.application_sid})
+          }).catch((err) => logger.error({err}, 'Error writing cdr for call failure'));
+        };
+
+        /* if trace_id is missing, look it up from Redis using the original Call-ID */
+        if (!req.locals.cdr.trace_id) {
+          retrieveKey(`callid:${callId}`)
+            .then((trace_id) => {
+              if (trace_id) req.locals.cdr.trace_id = trace_id;
+              return;
+            })
+            .catch((err) => logger.debug({err, callId}, 'Error retrieving trace_id from Redis'))
+            .finally(() => writeCdr())
+            .catch(() => {});
+        } else {
+          writeCdr();
+        }
       }
     });