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readme update with cx-analysis example

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surajshivakumar
2024-07-19 04:37:13 -04:00
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@@ -1769,4 +1769,295 @@ export TRACE_ID=call_trace_id
"totalDuration": 161136
}
}
json```
```
### CX-Analysis (WIP):
```json
{
"startTime": "2024-07-19T03:01:23.644Z",
"endTime": "2024-07-19T03:04:04.644Z",
"recognizer": "deepgram",
"turns": [
{
"offer": "Hello, and thank you for calling [ORGANIZATION_1]. My name is [NAME_GIVEN_1]. How can I assist you today?",
"response": {
"asTranscribed": {
"transcript": "Hi. I have a question about my recent order.",
"vendor": "deepgram"
},
"asHeard": {
"transcript": "hi I have a question about my recent order",
"confidence": 0.9734987616539001
}
},
"follow_up": "I'd be happy to help you. Can I please have your full name and order number?"
},
{
"offer": "Hi. I have a question about my recent order.",
"response": {
"asTranscribed": {
"transcript": "I'd be happy to help you. Can I please have your full name and order number?",
"vendor": "deepgram"
},
"asHeard": {
"transcript": " I'd be happy to help you can I please have your full name and order number",
"confidence": 0.9531590938568115
}
},
"follow_up": "Sure. My name is [NAME_1], and my order number is [NUMERICAL_PII_1]."
},
{
"offer": "I'd be happy to help you. Can I please have your full name and order number?",
"response": {
"asTranscribed": {
"transcript": "Sure. My name is [NAME_1], and my order number is [NUMERICAL_PII_1].",
"vendor": "deepgram"
},
"asHeard": {
"transcript": " sure my name is John Smith and my order number is 123456789",
"confidence": 0.8831360936164856
}
},
"follow_up": "Thank you. For verification purposes, could you also provide me with the last four digits of your credit card used for the purchase?"
},
{
"offer": "Sure. My name is [NAME_1], and my order number is [NUMERICAL_PII_1].",
"response": {
"asTranscribed": {
"transcript": "Thank you. For verification purposes, could you also provide me with the last four digits of your credit card used for the purchase?",
"vendor": "deepgram"
},
"asHeard": {
"transcript": " thank you for verification purposes could you also provide me with the last four digits of your credit card used for the purchase",
"confidence": 0.9808544516563416
}
},
"follow_up": "Of course. It's 9876."
},
{
"offer": "Thank you. For verification purposes, could you also provide me with the last four digits of your credit card used for the purchase?",
"response": {
"asTranscribed": {
"transcript": "Of course. It's 9876.",
"vendor": "deepgram"
},
"asHeard": {
"transcript": " of course it's 9876",
"confidence": 0.8269519209861755
}
},
"follow_up": "Thank you. Please give me a moment to pull up your details. Okay. I see your order here. It looks like you purchased the smartwatch on [DATE_1]. How can I assist you with that?"
},
{
"offer": "Of course. It's 9876.",
"response": {
"asTranscribed": {
"transcript": "Thank you. Please give me a moment to pull up your details. Okay. I see your order here. It looks like you purchased the smartwatch on [DATE_1]. How can I assist you with that?",
"vendor": "deepgram"
},
"asHeard": {
"transcript": " thank you please give me a moment to pull up your details",
"confidence": 0.9891281127929688
}
},
"follow_up": "Yeah. I received the product, but it's not functioning properly. It seems to be defective."
},
{
"offer": "Thank you. Please give me a moment to pull up your details. Okay. I see your order here. It looks like you purchased the smartwatch on [DATE_1]. How can I assist you with that?",
"response": {
"asTranscribed": {
"transcript": "Yeah. I received the product, but it's not functioning properly. It seems to be defective.",
"vendor": "deepgram"
},
"asHeard": {
"transcript": " yeah I received the product but it's not function properly it seems to be defective",
"confidence": 0.9271853566169739
}
},
"follow_up": "I'm sorry to hear that. We can definitely get this sorted for you. Can you describe the issue we are facing?"
},
{
"offer": "Yeah. I received the product, but it's not functioning properly. It seems to be defective.",
"response": {
"asTranscribed": {
"transcript": "I'm sorry to hear that. We can definitely get this sorted for you. Can you describe the issue we are facing?",
"vendor": "deepgram"
},
"asHeard": {
"transcript": " okay I see your order here it looks like you purchased this Smartwatch on July 1st how can I assist you with that",
"confidence": 0.8799465894699097
}
},
"follow_up": "Yes. The screen keeps flickering, and sometimes I won't turn on at all."
},
{
"offer": "I'm sorry to hear that. We can definitely get this sorted for you. Can you describe the issue we are facing?",
"response": {
"asTranscribed": {
"transcript": "Yes. The screen keeps flickering, and sometimes I won't turn on at all.",
"vendor": "deepgram"
},
"asHeard": {
"transcript": " I'm sorry to hear that we can definitely get this sorted for you can you describe the issue your facing",
"confidence": 0.9006506204605103
}
},
"follow_up": "That sounds frustrating. Let's, proceed with the return and replacement. Could you confirm shipping address?"
},
{
"offer": "Yes. The screen keeps flickering, and sometimes I won't turn on at all.",
"response": {
"asTranscribed": {
"transcript": "That sounds frustrating. Let's, proceed with the return and replacement. Could you confirm shipping address?",
"vendor": "deepgram"
},
"asHeard": {
"transcript": " yes the screen keeps licking and sometimes I won't turn on at all",
"confidence": 0.937334418296814
}
},
"follow_up": "Sure. It's [LOCATION_ADDRESS_1]."
},
{
"offer": "That sounds frustrating. Let's, proceed with the return and replacement. Could you confirm shipping address?",
"response": {
"asTranscribed": {
"transcript": "Sure. It's [LOCATION_ADDRESS_1].",
"vendor": "deepgram"
},
"asHeard": {
"transcript": " that sounds frustrating let's proceed with the return and replacement could you confirm shipping address",
"confidence": 0.9030960202217102
}
},
"follow_up": "Thank you, [NAME_GIVEN_2]. We will send a prepaid return label to your email address on file, which is [EMAIL_ADDRESS_1]. Is"
},
{
"offer": "Sure. It's [LOCATION_ADDRESS_1].",
"response": {
"asTranscribed": {
"transcript": "Thank you, [NAME_GIVEN_2]. We will send a prepaid return label to your email address on file, which is [EMAIL_ADDRESS_1]. Is",
"vendor": "deepgram"
},
"asHeard": {
"transcript": " sure it's one two three Maple Street Apartment 4B Spring Field Illinois 62704",
"confidence": 0.7194310426712036
}
},
"follow_up": "Yes."
},
{
"offer": "Thank you, [NAME_GIVEN_2]. We will send a prepaid return label to your email address on file, which is [EMAIL_ADDRESS_1]. Is",
"response": {
"asTranscribed": {
"transcript": "Yes.",
"vendor": "deepgram"
},
"asHeard": {
"transcript": "thank you John we will send a prepaid return label to your email address on file which is John dot Smith at example.com is that correct",
"confidence": 0.8666307926177979
}
},
"follow_up": "that correct?"
},
{
"offer": "Yes.",
"response": {
"asTranscribed": {
"transcript": "that correct?",
"vendor": "deepgram"
},
"asHeard": {
"transcript": "yes that's correct",
"confidence": 0.9237890243530273
}
},
"follow_up": "That's correct."
},
{
"offer": "that correct?",
"response": {
"asTranscribed": {
"transcript": "That's correct.",
"vendor": "deepgram"
},
"asHeard": {
"transcript": " great once you receive the return label please send the defective product back to us as soon as we receive it we will ship out a replacement to your address which I'm really confirming as one two three Maple Street Apartment 4B Springfield Illinois 62704",
"confidence": 0.8999208211898804
}
},
"follow_up": "Great. Once you receive the return label, please send the defective product back to us. As soon as we receive it, we will ship out a replacement to your address, which I'm reconfirming as [LOCATION_ADDRESS_1]."
},
{
"offer": "That's correct.",
"response": {
"asTranscribed": {
"transcript": "Great. Once you receive the return label, please send the defective product back to us. As soon as we receive it, we will ship out a replacement to your address, which I'm reconfirming as [LOCATION_ADDRESS_1].",
"vendor": "deepgram"
},
"asHeard": {
"transcript": " no yes thank you very much her how long will it how long will the entire process take",
"confidence": 0.9343628287315369
}
},
"follow_up": "Yes. Thank you very much. How long will it, how long will the entire process take?"
},
{
"offer": "Great. Once you receive the return label, please send the defective product back to us. As soon as we receive it, we will ship out a replacement to your address, which I'm reconfirming as [LOCATION_ADDRESS_1].",
"response": {
"asTranscribed": {
"transcript": "Yes. Thank you very much. How long will it, how long will the entire process take?",
"vendor": "deepgram"
},
"asHeard": {
"transcript": " once we receive the defective product the replacement should arrive within 5 to 7 business days",
"confidence": 0.8692674040794373
}
},
"follow_up": "Once we receive the defective product, the replacement should arrive within [DURATION_1]."
},
{
"offer": "Yes. Thank you very much. How long will it, how long will the entire process take?",
"response": {
"asTranscribed": {
"transcript": "Once we receive the defective product, the replacement should arrive within [DURATION_1].",
"vendor": "deepgram"
},
"asHeard": {
"transcript": " perfect thank you for your help",
"confidence": 0.9718412756919861
}
},
"follow_up": "Perfect. Thank you for your help."
},
{
"offer": "Once we receive the defective product, the replacement should arrive within [DURATION_1].",
"response": {
"asTranscribed": {
"transcript": "Perfect. Thank you for your help.",
"vendor": "deepgram"
},
"asHeard": {
"transcript": " you're welcome John if you have any other questions please reach out",
"confidence": 0.9155542254447937
}
},
"follow_up": "You're welcome, [NAME_GIVEN_2]. If you have any other questions, please"
},
{
"offer": "Perfect. Thank you for your help.",
"response": {
"asTranscribed": {
"transcript": "You're welcome, [NAME_GIVEN_2]. If you have any other questions, please",
"vendor": "deepgram"
},
"asHeard": {
"transcript": " sure thank you goodbye",
"confidence": 0.9046414494514465
}
},
"follow_up": "Sure."
}
]
}
```