ben.carrasco/batch-speech-utils
1
0
Fork 0
mirror of https://github.com/jambonz/batch-speech-utils.git synced 2026-07-23 12:42:29 +00:00
Code Issues Packages Projects Releases Wiki Activity
Files
dcb57709eb4119b23dce44c04527d9ff385659d3
batch-speech-utils/example/readme.md
T
surajshivakumar dcb57709eb readme update with usage example
2024-07-19 04:47:05 -04:00

2062 lines
52 KiB
Markdown
Raw Blame History

## Usage
#### Requires node js 20+
Run the script with the following command-line arguments:
- call_sid: The ID of the call to download.
``` bash
node example-jambones-api.js <callId>
#example
node example-jambones-api.js 8e9####b-f##8-4bdf-85a6-#######
```
### Environment Variables Setup
```bash
export ACCOUNT_SID=your_account_sid
export JAMBONZ_API_TOKEN=your_jambonz_api_token
export DEEPGRAM_API_KEY=your_deepgram_api_key
export TEMP_FOLDER=optional_temp_folder_path
```
### Output:
#### Sample response :
```json
{
"participants": [
{
"type": "human",
"initiatedConversation": true,
"id": {
"name": null,
"phone": "Suraj63"
}
},
{
"type": "machine",
"initiatedConversation": false,
"id": {
"name": "jambonz.one",
"phone": "app-9ea8bd83-eaef-4f22-a1a2-150a10a5483a"
}
}
],
"duration": 161000,
"call_start": "2024-07-19T03:01:23.644Z",
"transcript": {
"vendor": "deepgram",
"model": "nova-2",
"channels": 2,
"createdAt": "2024-07-19T06:30:26.456Z",
"speechEvents": [
{
"spokenAt": "2024-07-19T03:01:44.704Z",
"start": 21.060001,
"end": 25.08,
"duration": 4.0199989999999985,
"speaker": 0,
"sentence": "Hello, and thank you for calling [ORGANIZATION_1]. My name is [NAME_GIVEN_1]. How can I assist you today?",
"words": [
{
"word": "hello",
"start": 21.060001,
"end": 21.54
},
{
"word": "and",
"start": 21.54,
"end": 21.7
},
{
"word": "thank",
"start": 21.7,
"end": 21.94
},
{
"word": "you",
"start": 21.94,
"end": 22.1
},
{
"word": "for",
"start": 22.1,
"end": 22.18
},
{
"word": "calling",
"start": 22.18,
"end": 22.58
},
{
"word": "[ORGANIZATION_1]",
"start": 22.58,
"end": 23.060001
},
{
"word": "my",
"start": 23.060001,
"end": 23.14
},
{
"word": "name",
"start": 23.14,
"end": 23.3
},
{
"word": "is",
"start": 23.3,
"end": 23.46
},
{
"word": "[NAME_GIVEN_1]",
"start": 23.46,
"end": 23.7
},
{
"word": "how",
"start": 23.7,
"end": 23.86
},
{
"word": "can",
"start": 23.86,
"end": 24.02
},
{
"word": "i",
"start": 24.02,
"end": 24.18
},
{
"word": "assist",
"start": 24.18,
"end": 24.5
},
{
"word": "you",
"start": 24.5,
"end": 24.58
},
{
"word": "today",
"start": 24.58,
"end": 25.08
}
]
},
{
"spokenAt": "2024-07-19T03:01:50.369Z",
"start": 26.725,
"end": 29.225,
"duration": 2.5,
"speaker": 1,
"sentence": "Hi. I have a question about my recent order.",
"words": [
{
"word": "hi",
"start": 26.725,
"end": 27.045
},
{
"word": "i",
"start": 27.045,
"end": 27.205
},
{
"word": "have",
"start": 27.205,
"end": 27.445
},
{
"word": "a",
"start": 27.445,
"end": 27.525
},
{
"word": "question",
"start": 27.525,
"end": 27.925
},
{
"word": "about",
"start": 27.925,
"end": 28.165
},
{
"word": "my",
"start": 28.165,
"end": 28.325
},
{
"word": "recent",
"start": 28.325,
"end": 28.725
},
{
"word": "order",
"start": 28.725,
"end": 29.225
}
]
},
{
"spokenAt": "2024-07-19T03:01:53.039Z",
"start": 29.395,
"end": 32.775,
"duration": 3.379999999999999,
"speaker": 0,
"sentence": "I'd be happy to help you. Can I please have your full name and order number?",
"words": [
{
"word": "i'd",
"start": 29.395,
"end": 29.635
},
{
"word": "be",
"start": 29.635,
"end": 29.795
},
{
"word": "happy",
"start": 29.795,
"end": 30.035
},
{
"word": "to",
"start": 30.035,
"end": 30.115
},
{
"word": "help",
"start": 30.115,
"end": 30.275
},
{
"word": "you",
"start": 30.275,
"end": 30.515
},
{
"word": "can",
"start": 30.515,
"end": 30.675
},
{
"word": "i",
"start": 30.675,
"end": 30.835
},
{
"word": "please",
"start": 30.835,
"end": 31.075
},
{
"word": "have",
"start": 31.075,
"end": 31.235
},
{
"word": "your",
"start": 31.235,
"end": 31.395
},
{
"word": "full",
"start": 31.395,
"end": 31.635
},
{
"word": "name",
"start": 31.635,
"end": 31.795
},
{
"word": "and",
"start": 31.795,
"end": 32.035
},
{
"word": "order",
"start": 32.035,
"end": 32.275
},
{
"word": "number",
"start": 32.275,
"end": 32.775
}
]
},
{
"spokenAt": "2024-07-19T03:01:59.294Z",
"start": 35.65,
"end": 42.055,
"duration": 6.405000000000001,
"speaker": 1,
"sentence": "Sure. My name is [NAME_1], and my order number is [NUMERICAL_PII_1].",
"words": [
{
"word": "sure",
"start": 35.65,
"end": 36.15
},
{
"word": "my",
"start": 36.690002,
"end": 36.93
},
{
"word": "name",
"start": 36.93,
"end": 37.09
},
{
"word": "is",
"start": 37.09,
"end": 37.33
},
{
"word": "[NAME_1]",
"start": 37.33,
"end": 37.97
},
{
"word": "and",
"start": 37.97,
"end": 38.21
},
{
"word": "my",
"start": 38.21,
"end": 38.370003
},
{
"word": "order",
"start": 38.370003,
"end": 38.61
},
{
"word": "number",
"start": 38.61,
"end": 38.850002
},
{
"word": "is",
"start": 38.850002,
"end": 39.010002
},
{
"word": "[NUMERICAL_PII_1]",
"start": 39.010002,
"end": 42.055
}
]
},
{
"spokenAt": "2024-07-19T03:02:06.799Z",
"start": 43.155,
"end": 50.454998,
"duration": 7.299998000000002,
"speaker": 0,
"sentence": "Thank you. For verification purposes, could you also provide me with the last four digits of your credit card used for the purchase?",
"words": [
{
"word": "thank",
"start": 43.155,
"end": 43.395
},
{
"word": "you",
"start": 43.395,
"end": 43.895
},
{
"word": "for",
"start": 44.035,
"end": 44.434998
},
{
"word": "verification",
"start": 44.434998,
"end": 44.934998
},
{
"word": "purposes",
"start": 45.074997,
"end": 45.574997
},
{
"word": "could",
"start": 45.635,
"end": 45.875
},
{
"word": "you",
"start": 45.875,
"end": 46.035
},
{
"word": "also",
"start": 46.035,
"end": 46.274998
},
{
"word": "provide",
"start": 46.274998,
"end": 46.594997
},
{
"word": "me",
"start": 46.594997,
"end": 46.754997
},
{
"word": "with",
"start": 46.754997,
"end": 46.995
},
{
"word": "the",
"start": 46.995,
"end": 47.074997
},
{
"word": "last",
"start": 47.074997,
"end": 47.395
},
{
"word": "four",
"start": 47.395,
"end": 47.635
},
{
"word": "digits",
"start": 47.635,
"end": 48.135
},
{
"word": "of",
"start": 48.355,
"end": 48.515
},
{
"word": "your",
"start": 48.515,
"end": 48.675
},
{
"word": "credit",
"start": 48.675,
"end": 49.074997
},
{
"word": "card",
"start": 49.074997,
"end": 49.394997
},
{
"word": "used",
"start": 49.394997,
"end": 49.635
},
{
"word": "for",
"start": 49.635,
"end": 49.795
},
{
"word": "the",
"start": 49.795,
"end": 49.954998
},
{
"word": "purchase",
"start": 49.954998,
"end": 50.454998
}
]
},
{
"spokenAt": "2024-07-19T03:02:15.113Z",
"start": 51.469997,
"end": 53.25,
"duration": 1.7800030000000007,
"speaker": 1,
"sentence": "Of course. It's 9876.",
"words": [
{
"word": "of",
"start": 51.469997,
"end": 51.71
},
{
"word": "course",
"start": 51.71,
"end": 52.03
},
{
"word": "it's",
"start": 52.03,
"end": 52.53
},
{
"word": "9876",
"start": 52.75,
"end": 53.25
}
]
},
{
"spokenAt": "2024-07-19T03:02:19.344Z",
"start": 55.7,
"end": 66.285,
"duration": 10.584999999999994,
"speaker": 0,
"sentence": "Thank you. Please give me a moment to pull up your details. Okay. I see your order here. It looks like you purchased the smartwatch on [DATE_1]. How can I assist you with that?",
"words": [
{
"word": "thank",
"start": 55.7,
"end": 55.94
},
{
"word": "you",
"start": 55.94,
"end": 56.34
},
{
"word": "please",
"start": 56.34,
"end": 56.66
},
{
"word": "give",
"start": 56.66,
"end": 56.82
},
{
"word": "me",
"start": 56.82,
"end": 56.94
},
{
"word": "a",
"start": 56.94,
"end": 57.059998
},
{
"word": "moment",
"start": 57.059998,
"end": 57.46
},
{
"word": "to",
"start": 57.46,
"end": 57.7
},
{
"word": "pull",
"start": 57.7,
"end": 57.86
},
{
"word": "up",
"start": 57.86,
"end": 58.02
},
{
"word": "your",
"start": 58.02,
"end": 58.18
},
{
"word": "details",
"start": 58.18,
"end": 58.68
},
{
"word": "okay",
"start": 60.105003,
"end": 60.345
},
{
"word": "i",
"start": 60.345,
"end": 60.505
},
{
"word": "see",
"start": 60.505,
"end": 60.745003
},
{
"word": "your",
"start": 60.745003,
"end": 60.905003
},
{
"word": "order",
"start": 60.905003,
"end": 61.145
},
{
"word": "here",
"start": 61.145,
"end": 61.305
},
{
"word": "it",
"start": 61.305,
"end": 61.465
},
{
"word": "looks",
"start": 61.465,
"end": 61.705
},
{
"word": "like",
"start": 61.705,
"end": 61.785
},
{
"word": "you",
"start": 61.785,
"end": 62.025
},
{
"word": "purchased",
"start": 62.025,
"end": 62.505
},
{
"word": "the",
"start": 62.505,
"end": 62.665
},
{
"word": "smartwatch",
"start": 62.665,
"end": 63.165
},
{
"word": "on",
"start": 63.305,
"end": 63.545002
},
{
"word": "[DATE_1]",
"start": 63.545002,
"end": 64.365005
},
{
"word": "how",
"start": 64.665,
"end": 64.825005
},
{
"word": "can",
"start": 64.825005,
"end": 65.065
},
{
"word": "i",
"start": 65.065,
"end": 65.145004
},
{
"word": "assist",
"start": 65.145004,
"end": 65.465004
},
{
"word": "you",
"start": 65.465004,
"end": 65.625
},
{
"word": "with",
"start": 65.625,
"end": 65.785
},
{
"word": "that",
"start": 65.785,
"end": 66.285
}
]
},
{
"spokenAt": "2024-07-19T03:02:30.934Z",
"start": 67.29,
"end": 71.229996,
"duration": 3.9399959999999936,
"speaker": 1,
"sentence": "Yeah. I received the product, but it's not functioning properly. It seems to be defective.",
"words": [
{
"word": "yeah",
"start": 67.29,
"end": 67.53
},
{
"word": "i",
"start": 67.53,
"end": 67.689995
},
{
"word": "received",
"start": 67.689995,
"end": 68.09
},
{
"word": "the",
"start": 68.09,
"end": 68.329994
},
{
"word": "product",
"start": 68.329994,
"end": 68.649994
},
{
"word": "but",
"start": 68.649994,
"end": 68.81
},
{
"word": "it's",
"start": 68.81,
"end": 68.96999
},
{
"word": "not",
"start": 68.96999,
"end": 69.28999
},
{
"word": "functioning",
"start": 69.28999,
"end": 69.61
},
{
"word": "properly",
"start": 69.61,
"end": 70.009995
},
{
"word": "it",
"start": 70.009995,
"end": 70.17
},
{
"word": "seems",
"start": 70.17,
"end": 70.409996
},
{
"word": "to",
"start": 70.409996,
"end": 70.49
},
{
"word": "be",
"start": 70.49,
"end": 70.729996
},
{
"word": "defective",
"start": 70.729996,
"end": 71.229996
}
]
},
{
"spokenAt": "2024-07-19T03:02:36.964Z",
"start": 73.32,
"end": 78.46,
"duration": 5.140000000000001,
"speaker": 0,
"sentence": "I'm sorry to hear that. We can definitely get this sorted for you. Can you describe the issue we are facing?",
"words": [
{
"word": "i'm",
"start": 73.32,
"end": 73.56
},
{
"word": "sorry",
"start": 73.56,
"end": 73.88
},
{
"word": "to",
"start": 73.88,
"end": 73.96
},
{
"word": "hear",
"start": 73.96,
"end": 74.2
},
{
"word": "that",
"start": 74.2,
"end": 74.52
},
{
"word": "we",
"start": 74.759995,
"end": 74.84
},
{
"word": "can",
"start": 74.84,
"end": 75
},
{
"word": "definitely",
"start": 75,
"end": 75.5
},
{
"word": "get",
"start": 75.56,
"end": 75.71999
},
{
"word": "this",
"start": 75.71999,
"end": 75.96
},
{
"word": "sorted",
"start": 75.96,
"end": 76.35999
},
{
"word": "for",
"start": 76.35999,
"end": 76.439995
},
{
"word": "you",
"start": 76.439995,
"end": 76.6
},
{
"word": "can",
"start": 76.6,
"end": 76.84
},
{
"word": "you",
"start": 76.84,
"end": 77
},
{
"word": "describe",
"start": 77,
"end": 77.31999
},
{
"word": "the",
"start": 77.31999,
"end": 77.479996
},
{
"word": "issue",
"start": 77.479996,
"end": 77.71999
},
{
"word": "we",
"start": 77.71999,
"end": 77.799995
},
{
"word": "are",
"start": 77.799995,
"end": 77.96
},
{
"word": "facing",
"start": 77.96,
"end": 78.46
}
]
},
{
"spokenAt": "2024-07-19T03:02:42.589Z",
"start": 78.945,
"end": 82.805,
"duration": 3.8600000000000136,
"speaker": 1,
"sentence": "Yes. The screen keeps flickering, and sometimes I won't turn on at all.",
"words": [
{
"word": "yes",
"start": 78.945,
"end": 79.34499
},
{
"word": "the",
"start": 79.34499,
"end": 79.585
},
{
"word": "screen",
"start": 79.585,
"end": 79.825
},
{
"word": "keeps",
"start": 79.825,
"end": 80.145
},
{
"word": "flickering",
"start": 80.145,
"end": 80.625
},
{
"word": "and",
"start": 80.625,
"end": 80.865
},
{
"word": "sometimes",
"start": 80.865,
"end": 81.34499
},
{
"word": "i",
"start": 81.34499,
"end": 81.424995
},
{
"word": "won't",
"start": 81.424995,
"end": 81.66499
},
{
"word": "turn",
"start": 81.66499,
"end": 81.905
},
{
"word": "on",
"start": 81.905,
"end": 82.145
},
{
"word": "at",
"start": 82.145,
"end": 82.305
},
{
"word": "all",
"start": 82.305,
"end": 82.805
}
]
},
{
"spokenAt": "2024-07-19T03:02:48.799Z",
"start": 85.15501,
"end": 91.009995,
"duration": 5.854984999999999,
"speaker": 0,
"sentence": "That sounds frustrating. Let's, proceed with the return and replacement. Could you confirm shipping address?",
"words": [
{
"word": "that",
"start": 85.15501,
"end": 85.395004
},
{
"word": "sounds",
"start": 85.395004,
"end": 85.795006
},
{
"word": "frustrating",
"start": 85.795006,
"end": 86.295006
},
{
"word": "let's",
"start": 86.67,
"end": 87.07
},
{
"word": "proceed",
"start": 87.31,
"end": 87.63
},
{
"word": "with",
"start": 87.63,
"end": 87.869995
},
{
"word": "the",
"start": 87.869995,
"end": 88.03
},
{
"word": "return",
"start": 88.03,
"end": 88.42999
},
{
"word": "and",
"start": 88.42999,
"end": 88.59
},
{
"word": "replacement",
"start": 88.59,
"end": 89.09
},
{
"word": "could",
"start": 89.229996,
"end": 89.39
},
{
"word": "you",
"start": 89.39,
"end": 89.63
},
{
"word": "confirm",
"start": 89.63,
"end": 90.03
},
{
"word": "shipping",
"start": 90.03,
"end": 90.509995
},
{
"word": "address",
"start": 90.509995,
"end": 91.009995
}
]
},
{
"spokenAt": "2024-07-19T03:02:54.464Z",
"start": 90.82,
"end": 96.744995,
"duration": 5.92499500000001,
"speaker": 1,
"sentence": "Sure. It's [LOCATION_ADDRESS_1].",
"words": [
{
"word": "sure",
"start": 90.82,
"end": 91.21999
},
{
"word": "it's",
"start": 91.21999,
"end": 91.53999
},
{
"word": "[LOCATION_ADDRESS_1]",
"start": 91.53999,
"end": 96.744995
}
]
},
{
"spokenAt": "2024-07-19T03:03:03.958Z",
"start": 100.314995,
"end": 107.88,
"duration": 7.565004999999999,
"speaker": 0,
"sentence": "Thank you, [NAME_GIVEN_2]. We will send a prepaid return label to your email address on file, which is [EMAIL_ADDRESS_1]. Is",
"words": [
{
"word": "thank",
"start": 100.314995,
"end": 100.55499
},
{
"word": "you",
"start": 100.55499,
"end": 100.795
},
{
"word": "[NAME_GIVEN_2]",
"start": 100.795,
"end": 101.195
},
{
"word": "we",
"start": 101.195,
"end": 101.435
},
{
"word": "will",
"start": 101.435,
"end": 101.59499
},
{
"word": "send",
"start": 101.59499,
"end": 101.755
},
{
"word": "a",
"start": 101.755,
"end": 101.835
},
{
"word": "prepaid",
"start": 101.835,
"end": 102.335
},
{
"word": "return",
"start": 102.55499,
"end": 102.875
},
{
"word": "label",
"start": 102.875,
"end": 103.19499
},
{
"word": "to",
"start": 103.19499,
"end": 103.274994
},
{
"word": "your",
"start": 103.274994,
"end": 103.515
},
{
"word": "email",
"start": 103.515,
"end": 103.835
},
{
"word": "address",
"start": 103.835,
"end": 104.075
},
{
"word": "on",
"start": 104.075,
"end": 104.28
},
{
"word": "file",
"start": 104.28,
"end": 104.52
},
{
"word": "which",
"start": 104.52,
"end": 104.76
},
{
"word": "is",
"start": 104.76,
"end": 104.92
},
{
"word": "[EMAIL_ADDRESS_1]",
"start": 104.92,
"end": 105.42
},
{
"word": "is",
"start": 107.72,
"end": 107.88
}
]
},
{
"spokenAt": "2024-07-19T03:03:11.443Z",
"start": 107.799995,
"end": 108.119995,
"duration": 0.3200000000000074,
"speaker": 1,
"sentence": "Yes.",
"words": [
{
"word": "yes",
"start": 107.799995,
"end": 108.119995
}
]
},
{
"spokenAt": "2024-07-19T03:03:11.524Z",
"start": 107.88,
"end": 108.54,
"duration": 0.6600000000000108,
"speaker": 0,
"sentence": "that correct?",
"words": [
{
"word": "that",
"start": 107.88,
"end": 108.04
},
{
"word": "correct",
"start": 108.04,
"end": 108.54
}
]
},
{
"spokenAt": "2024-07-19T03:03:11.763Z",
"start": 108.119995,
"end": 108.85999,
"duration": 0.7399949999999933,
"speaker": 1,
"sentence": "That's correct.",
"words": [
{
"word": "that's",
"start": 108.119995,
"end": 108.35999
},
{
"word": "correct",
"start": 108.35999,
"end": 108.85999
}
]
},
{
"spokenAt": "2024-07-19T03:03:15.189Z",
"start": 111.545006,
"end": 127.06,
"duration": 15.514994000000002,
"speaker": 0,
"sentence": "Great. Once you receive the return label, please send the defective product back to us. As soon as we receive it, we will ship out a replacement to your address, which I'm reconfirming as [LOCATION_ADDRESS_1].",
"words": [
{
"word": "great",
"start": 111.545006,
"end": 111.865005
},
{
"word": "once",
"start": 111.865005,
"end": 112.105
},
{
"word": "you",
"start": 112.105,
"end": 112.265
},
{
"word": "receive",
"start": 112.265,
"end": 112.585
},
{
"word": "the",
"start": 112.585,
"end": 112.745
},
{
"word": "return",
"start": 112.745,
"end": 113.065
},
{
"word": "label",
"start": 113.065,
"end": 113.465004
},
{
"word": "please",
"start": 113.705,
"end": 113.945
},
{
"word": "send",
"start": 113.945,
"end": 114.265
},
{
"word": "the",
"start": 114.265,
"end": 114.505005
},
{
"word": "defective",
"start": 114.505005,
"end": 114.985
},
{
"word": "product",
"start": 114.985,
"end": 115.385
},
{
"word": "back",
"start": 115.385,
"end": 115.545
},
{
"word": "to",
"start": 115.545,
"end": 115.705
},
{
"word": "us",
"start": 115.705,
"end": 116.105
},
{
"word": "as",
"start": 116.105,
"end": 116.265
},
{
"word": "soon",
"start": 116.265,
"end": 116.425
},
{
"word": "as",
"start": 116.425,
"end": 116.505005
},
{
"word": "we",
"start": 116.505005,
"end": 116.665
},
{
"word": "receive",
"start": 116.665,
"end": 116.985
},
{
"word": "it",
"start": 116.985,
"end": 117.145004
},
{
"word": "we",
"start": 117.145004,
"end": 117.305
},
{
"word": "will",
"start": 117.305,
"end": 117.465004
},
{
"word": "ship",
"start": 117.465004,
"end": 117.705
},
{
"word": "out",
"start": 117.705,
"end": 117.865005
},
{
"word": "a",
"start": 117.865005,
"end": 118.025
},
{
"word": "replacement",
"start": 118.025,
"end": 118.525
},
{
"word": "to",
"start": 118.585,
"end": 118.905
},
{
"word": "your",
"start": 118.905,
"end": 119.225
},
{
"word": "address",
"start": 119.225,
"end": 119.725
},
{
"word": "which",
"start": 120,
"end": 120.24
},
{
"word": "i'm",
"start": 120.24,
"end": 120.32
},
{
"word": "reconfirming",
"start": 120.32,
"end": 120.82
},
{
"word": "as",
"start": 121.439995,
"end": 121.939995
},
{
"word": "[LOCATION_ADDRESS_1]",
"start": 122,
"end": 127.06
}
]
},
{
"spokenAt": "2024-07-19T03:03:31.989Z",
"start": 128.345,
"end": 133.965,
"duration": 5.6200000000000045,
"speaker": 1,
"sentence": "Yes. Thank you very much. How long will it, how long will the entire process take?",
"words": [
{
"word": "yes",
"start": 128.345,
"end": 128.845
},
{
"word": "thank",
"start": 129.225,
"end": 129.465
},
{
"word": "you",
"start": 129.465,
"end": 129.625
},
{
"word": "very",
"start": 129.625,
"end": 129.865
},
{
"word": "much",
"start": 129.865,
"end": 130.265
},
{
"word": "how",
"start": 130.905,
"end": 131.065
},
{
"word": "long",
"start": 131.065,
"end": 131.225
},
{
"word": "will",
"start": 131.225,
"end": 131.38501
},
{
"word": "it",
"start": 131.38501,
"end": 131.705
},
{
"word": "how",
"start": 131.945,
"end": 132.185
},
{
"word": "long",
"start": 132.185,
"end": 132.345
},
{
"word": "will",
"start": 132.345,
"end": 132.585
},
{
"word": "the",
"start": 132.585,
"end": 132.745
},
{
"word": "entire",
"start": 132.745,
"end": 133.065
},
{
"word": "process",
"start": 133.065,
"end": 133.465
},
{
"word": "take",
"start": 133.465,
"end": 133.965
}
]
},
{
"spokenAt": "2024-07-19T03:03:39.944Z",
"start": 136.3,
"end": 141.84001,
"duration": 5.540009999999995,
"speaker": 0,
"sentence": "Once we receive the defective product, the replacement should arrive within [DURATION_1].",
"words": [
{
"word": "once",
"start": 136.3,
"end": 136.54001
},
{
"word": "we",
"start": 136.54001,
"end": 136.78001
},
{
"word": "receive",
"start": 136.78001,
"end": 137.1
},
{
"word": "the",
"start": 137.1,
"end": 137.26001
},
{
"word": "defective",
"start": 137.26001,
"end": 137.74
},
{
"word": "product",
"start": 137.74,
"end": 138.14001
},
{
"word": "the",
"start": 138.14001,
"end": 138.3
},
{
"word": "replacement",
"start": 138.3,
"end": 138.8
},
{
"word": "should",
"start": 138.86,
"end": 139.18001
},
{
"word": "arrive",
"start": 139.18001,
"end": 139.68001
},
{
"word": "within",
"start": 139.82,
"end": 140.3
},
{
"word": "[DURATION_1]",
"start": 140.3,
"end": 141.84001
}
]
},
{
"spokenAt": "2024-07-19T03:03:47.089Z",
"start": 143.445,
"end": 145.145,
"duration": 1.700000000000017,
"speaker": 1,
"sentence": "Perfect. Thank you for your help.",
"words": [
{
"word": "perfect",
"start": 143.445,
"end": 143.925
},
{
"word": "thank",
"start": 143.925,
"end": 144.24501
},
{
"word": "you",
"start": 144.24501,
"end": 144.325
},
{
"word": "for",
"start": 144.325,
"end": 144.485
},
{
"word": "your",
"start": 144.485,
"end": 144.645
},
{
"word": "help",
"start": 144.645,
"end": 145.145
}
]
},
{
"spokenAt": "2024-07-19T03:03:51.999Z",
"start": 148.355,
"end": 151.315,
"duration": 2.960000000000008,
"speaker": 0,
"sentence": "You're welcome, [NAME_GIVEN_2]. If you have any other questions, please",
"words": [
{
"word": "you're",
"start": 148.355,
"end": 148.595
},
{
"word": "welcome",
"start": 148.595,
"end": 149.095
},
{
"word": "[NAME_GIVEN_2]",
"start": 149.155,
"end": 149.47499
},
{
"word": "if",
"start": 149.47499,
"end": 149.715
},
{
"word": "you",
"start": 149.715,
"end": 149.795
},
{
"word": "have",
"start": 149.795,
"end": 150.035
},
{
"word": "any",
"start": 150.035,
"end": 150.275
},
{
"word": "other",
"start": 150.275,
"end": 150.515
},
{
"word": "questions",
"start": 150.515,
"end": 150.995
},
{
"word": "please",
"start": 150.995,
"end": 151.315
}
]
},
{
"spokenAt": "2024-07-19T03:03:54.929Z",
"start": 151.285,
"end": 151.765,
"duration": 0.47999999999998977,
"speaker": 1,
"sentence": "Sure.",
"words": [
{
"word": "sure",
"start": 151.285,
"end": 151.765
}
]
},
{
"spokenAt": "2024-07-19T03:03:54.959Z",
"start": 151.315,
"end": 152.055,
"duration": 0.7400000000000091,
"speaker": 0,
"sentence": "reach out.",
"words": [
{
"word": "reach",
"start": 151.315,
"end": 151.555
},
{
"word": "out",
"start": 151.555,
"end": 152.055
}
]
},
{
"spokenAt": "2024-07-19T03:03:55.409Z",
"start": 151.765,
"end": 152.905,
"duration": 1.1400000000000148,
"speaker": 1,
"sentence": "Thank you. Goodbye.",
"words": [
{
"word": "thank",
"start": 151.765,
"end": 152.085
},
{
"word": "you",
"start": 152.085,
"end": 152.405
},
{
"word": "goodbye",
"start": 152.405,
"end": 152.905
}
]
},
{
"spokenAt": "2024-07-19T03:03:59.984Z",
"start": 156.34,
"end": 156.84,
"duration": 0.5,
"speaker": 0,
"sentence": "Goodbye.",
"words": [
{
"word": "goodbye",
"start": 156.34,
"end": 156.84
}
]
}
],
"sentiment": "positive",
"sentimentScore": 0.38134765625,
"totalDuration": 161136
}
}
```
### CX-Analysis (WIP):
```json
{
"startTime": "2024-07-19T03:01:23.644Z",
"endTime": "2024-07-19T03:04:04.644Z",
"recognizer": "deepgram",
"turns": [
{
"offer": "Hello, and thank you for calling [ORGANIZATION_1]. My name is [NAME_GIVEN_1]. How can I assist you today?",
"response": {
"asTranscribed": {
"transcript": "Hi. I have a question about my recent order.",
"vendor": "deepgram"
},
"asHeard": {
"transcript": "hi I have a question about my recent order",
"confidence": 0.9734987616539001
}
},
"follow_up": "I'd be happy to help you. Can I please have your full name and order number?"
},
{
"offer": "Hi. I have a question about my recent order.",
"response": {
"asTranscribed": {
"transcript": "I'd be happy to help you. Can I please have your full name and order number?",
"vendor": "deepgram"
},
"asHeard": {
"transcript": " I'd be happy to help you can I please have your full name and order number",
"confidence": 0.9531590938568115
}
},
"follow_up": "Sure. My name is [NAME_1], and my order number is [NUMERICAL_PII_1]."
},
{
"offer": "I'd be happy to help you. Can I please have your full name and order number?",
"response": {
"asTranscribed": {
"transcript": "Sure. My name is [NAME_1], and my order number is [NUMERICAL_PII_1].",
"vendor": "deepgram"
},
"asHeard": {
"transcript": " sure my name is John Smith and my order number is 123456789",
"confidence": 0.8831360936164856
}
},
"follow_up": "Thank you. For verification purposes, could you also provide me with the last four digits of your credit card used for the purchase?"
},
{
"offer": "Sure. My name is [NAME_1], and my order number is [NUMERICAL_PII_1].",
"response": {
"asTranscribed": {
"transcript": "Thank you. For verification purposes, could you also provide me with the last four digits of your credit card used for the purchase?",
"vendor": "deepgram"
},
"asHeard": {
"transcript": " thank you for verification purposes could you also provide me with the last four digits of your credit card used for the purchase",
"confidence": 0.9808544516563416
}
},
"follow_up": "Of course. It's 9876."
},
{
"offer": "Thank you. For verification purposes, could you also provide me with the last four digits of your credit card used for the purchase?",
"response": {
"asTranscribed": {
"transcript": "Of course. It's 9876.",
"vendor": "deepgram"
},
"asHeard": {
"transcript": " of course it's 9876",
"confidence": 0.8269519209861755
}
},
"follow_up": "Thank you. Please give me a moment to pull up your details. Okay. I see your order here. It looks like you purchased the smartwatch on [DATE_1]. How can I assist you with that?"
},
{
"offer": "Of course. It's 9876.",
"response": {
"asTranscribed": {
"transcript": "Thank you. Please give me a moment to pull up your details. Okay. I see your order here. It looks like you purchased the smartwatch on [DATE_1]. How can I assist you with that?",
"vendor": "deepgram"
},
"asHeard": {
"transcript": " thank you please give me a moment to pull up your details",
"confidence": 0.9891281127929688
}
},
"follow_up": "Yeah. I received the product, but it's not functioning properly. It seems to be defective."
},
{
"offer": "Thank you. Please give me a moment to pull up your details. Okay. I see your order here. It looks like you purchased the smartwatch on [DATE_1]. How can I assist you with that?",
"response": {
"asTranscribed": {
"transcript": "Yeah. I received the product, but it's not functioning properly. It seems to be defective.",
"vendor": "deepgram"
},
"asHeard": {
"transcript": " yeah I received the product but it's not function properly it seems to be defective",
"confidence": 0.9271853566169739
}
},
"follow_up": "I'm sorry to hear that. We can definitely get this sorted for you. Can you describe the issue we are facing?"
},
{
"offer": "Yeah. I received the product, but it's not functioning properly. It seems to be defective.",
"response": {
"asTranscribed": {
"transcript": "I'm sorry to hear that. We can definitely get this sorted for you. Can you describe the issue we are facing?",
"vendor": "deepgram"
},
"asHeard": {
"transcript": " okay I see your order here it looks like you purchased this Smartwatch on July 1st how can I assist you with that",
"confidence": 0.8799465894699097
}
},
"follow_up": "Yes. The screen keeps flickering, and sometimes I won't turn on at all."
},
{
"offer": "I'm sorry to hear that. We can definitely get this sorted for you. Can you describe the issue we are facing?",
"response": {
"asTranscribed": {
"transcript": "Yes. The screen keeps flickering, and sometimes I won't turn on at all.",
"vendor": "deepgram"
},
"asHeard": {
"transcript": " I'm sorry to hear that we can definitely get this sorted for you can you describe the issue your facing",
"confidence": 0.9006506204605103
}
},
"follow_up": "That sounds frustrating. Let's, proceed with the return and replacement. Could you confirm shipping address?"
},
{
"offer": "Yes. The screen keeps flickering, and sometimes I won't turn on at all.",
"response": {
"asTranscribed": {
"transcript": "That sounds frustrating. Let's, proceed with the return and replacement. Could you confirm shipping address?",
"vendor": "deepgram"
},
"asHeard": {
"transcript": " yes the screen keeps licking and sometimes I won't turn on at all",
"confidence": 0.937334418296814
}
},
"follow_up": "Sure. It's [LOCATION_ADDRESS_1]."
},
{
"offer": "That sounds frustrating. Let's, proceed with the return and replacement. Could you confirm shipping address?",
"response": {
"asTranscribed": {
"transcript": "Sure. It's [LOCATION_ADDRESS_1].",
"vendor": "deepgram"
},
"asHeard": {
"transcript": " that sounds frustrating let's proceed with the return and replacement could you confirm shipping address",
"confidence": 0.9030960202217102
}
},
"follow_up": "Thank you, [NAME_GIVEN_2]. We will send a prepaid return label to your email address on file, which is [EMAIL_ADDRESS_1]. Is"
},
{
"offer": "Sure. It's [LOCATION_ADDRESS_1].",
"response": {
"asTranscribed": {
"transcript": "Thank you, [NAME_GIVEN_2]. We will send a prepaid return label to your email address on file, which is [EMAIL_ADDRESS_1]. Is",
"vendor": "deepgram"
},
"asHeard": {
"transcript": " sure it's one two three Maple Street Apartment 4B Spring Field Illinois 62704",
"confidence": 0.7194310426712036
}
},
"follow_up": "Yes."
},
{
"offer": "Thank you, [NAME_GIVEN_2]. We will send a prepaid return label to your email address on file, which is [EMAIL_ADDRESS_1]. Is",
"response": {
"asTranscribed": {
"transcript": "Yes.",
"vendor": "deepgram"
},
"asHeard": {
"transcript": "thank you John we will send a prepaid return label to your email address on file which is John dot Smith at example.com is that correct",
"confidence": 0.8666307926177979
}
},
"follow_up": "that correct?"
},
{
"offer": "Yes.",
"response": {
"asTranscribed": {
"transcript": "that correct?",
"vendor": "deepgram"
},
"asHeard": {
"transcript": "yes that's correct",
"confidence": 0.9237890243530273
}
},
"follow_up": "That's correct."
},
{
"offer": "that correct?",
"response": {
"asTranscribed": {
"transcript": "That's correct.",
"vendor": "deepgram"
},
"asHeard": {
"transcript": " great once you receive the return label please send the defective product back to us as soon as we receive it we will ship out a replacement to your address which I'm really confirming as one two three Maple Street Apartment 4B Springfield Illinois 62704",
"confidence": 0.8999208211898804
}
},
"follow_up": "Great. Once you receive the return label, please send the defective product back to us. As soon as we receive it, we will ship out a replacement to your address, which I'm reconfirming as [LOCATION_ADDRESS_1]."
},
{
"offer": "That's correct.",
"response": {
"asTranscribed": {
"transcript": "Great. Once you receive the return label, please send the defective product back to us. As soon as we receive it, we will ship out a replacement to your address, which I'm reconfirming as [LOCATION_ADDRESS_1].",
"vendor": "deepgram"
},
"asHeard": {
"transcript": " no yes thank you very much her how long will it how long will the entire process take",
"confidence": 0.9343628287315369
}
},
"follow_up": "Yes. Thank you very much. How long will it, how long will the entire process take?"
},
{
"offer": "Great. Once you receive the return label, please send the defective product back to us. As soon as we receive it, we will ship out a replacement to your address, which I'm reconfirming as [LOCATION_ADDRESS_1].",
"response": {
"asTranscribed": {
"transcript": "Yes. Thank you very much. How long will it, how long will the entire process take?",
"vendor": "deepgram"
},
"asHeard": {
"transcript": " once we receive the defective product the replacement should arrive within 5 to 7 business days",
"confidence": 0.8692674040794373
}
},
"follow_up": "Once we receive the defective product, the replacement should arrive within [DURATION_1]."
},
{
"offer": "Yes. Thank you very much. How long will it, how long will the entire process take?",
"response": {
"asTranscribed": {
"transcript": "Once we receive the defective product, the replacement should arrive within [DURATION_1].",
"vendor": "deepgram"
},
"asHeard": {
"transcript": " perfect thank you for your help",
"confidence": 0.9718412756919861
}
},
"follow_up": "Perfect. Thank you for your help."
},
{
"offer": "Once we receive the defective product, the replacement should arrive within [DURATION_1].",
"response": {
"asTranscribed": {
"transcript": "Perfect. Thank you for your help.",
"vendor": "deepgram"
},
"asHeard": {
"transcript": " you're welcome John if you have any other questions please reach out",
"confidence": 0.9155542254447937
}
},
"follow_up": "You're welcome, [NAME_GIVEN_2]. If you have any other questions, please"
},
{
"offer": "Perfect. Thank you for your help.",
"response": {
"asTranscribed": {
"transcript": "You're welcome, [NAME_GIVEN_2]. If you have any other questions, please",
"vendor": "deepgram"
},
"asHeard": {
"transcript": " sure thank you goodbye",
"confidence": 0.9046414494514465
}
},
"follow_up": "Sure."
}
]
}
```
Reference in New Issue View Git Blame Copy Permalink