Compare sdp to determine if transcoding is being used. (#1444)

* compare sdp for transcoding

* refactor sdp check for leading codec

* fix reference to epOther

* minor changes

* minor

* fix #1447

* fix security issue

* use convenience getter appIsUsingWebsockets in CallSession

---------

Co-authored-by: Dave Horton <daveh@beachdognet.com>

.github/workflows/build.yml

@@ -12,6 +12,11 @@ jobs:
           node-version: 20
       - run: npm ci
       - run: npm run jslint
+      - name: Install Docker Compose
+        run: |
+          sudo curl -L "https://github.com/docker/compose/releases/download/1.29.2/docker-compose-$(uname -s)-$(uname -m)" -o /usr/local/bin/docker-compose
+          sudo chmod +x /usr/local/bin/docker-compose
+          docker-compose --version
       - run: docker pull drachtio/sipp
       - run: npm test
         env:

.gitignore

@@ -2,6 +2,9 @@
 logs
 *.log
 
+.claude/
+CLAUDE.md 
+
 # Runtime data
 pids
 *.pid
@@ -42,4 +45,5 @@ ecosystem.config.js
 test/credentials/*.json
 run-tests.sh
 run-coverage.sh
-.vscode
+.vscode
+.env

Dockerfile

@@ -1,4 +1,4 @@
-FROM --platform=linux/amd64 node:18.15-alpine3.16 as base
+FROM --platform=linux/amd64 node:20-alpine as base
 
 RUN apk --update --no-cache add --virtual .builds-deps build-base python3
 

README.md

@@ -13,7 +13,7 @@ Configuration is provided via environment variables:
 |AWS_ACCESS_KEY_ID| aws access key id, used for TTS/STT as well SNS notifications|no|
 |AWS_REGION| aws region| no|
 |AWS_SECRET_ACCESS_KEY| aws secret access key, used per above|no|
-|AWS_SNS_TOPIC_ARM| aws sns topic arn that scale-in lifecycle notifications will be published to|no|
+|AWS_SNS_TOPIC_ARN| aws sns topic arn that scale-in lifecycle notifications will be published to|no|
 |DRACHTIO_HOST| ip address of drachtio server (typically '127.0.0.1')|yes|
 |DRACHTIO_PORT| listening port of drachtio server for control connections (typically 9022)|yes|
 |DRACHTIO_SECRET| shared secret|yes|
@@ -21,6 +21,7 @@ Configuration is provided via environment variables:
 |ENCRYPTION_SECRET| secret for credential encryption(JWT_SECRET is deprecated) |yes|
 |GOOGLE_APPLICATION_CREDENTIALS| path to gcp service key file|yes|
 |HTTP_PORT| tcp port to listen on for API requests from jambonz-api-server|yes|
+|HTTP_IP| IP Address for API requests from jambonz-api-server |no|
 |JAMBONES_GATHER_EARLY_HINTS_MATCH| if true and hints are provided, gather will opportunistically review interim transcripts if possible to reduce ASR latency |no|
 |JAMBONES_FREESWITCH| IP:port:secret for Freeswitch server (e.g. '127.0.0.1:8021:JambonzR0ck$'|yes|
 |JAMBONES_LOGLEVEL| log level for application, 'info' or 'debug'|no|
@@ -71,7 +72,7 @@ module.exports = {
       STATS_PORT: 8125,
       STATS_PROTOCOL: 'tcp',
       STATS_TELEGRAF: 1,
-      AWS_SNS_TOPIC_ARM: 'arn:aws:sns:us-west-1:xxxxxxxxxxx:terraform-20201107200347128600000002',
+      AWS_SNS_TOPIC_ARN: 'arn:aws:sns:us-west-1:xxxxxxxxxxx:terraform-20201107200347128600000002',
       JAMBONES_NETWORK_CIDR: '172.31.0.0/16',
       JAMBONES_MYSQL_HOST: 'aurora-cluster-jambonz.cluster-yyyyyyyyyyy.us-west-1.rds.amazonaws.com',
       JAMBONES_MYSQL_USER: 'admin',

app.js

@@ -25,9 +25,80 @@ const opts = {
 };
 const pino = require('pino');
 const logger = pino(opts, pino.destination({sync: false}));
-const {LifeCycleEvents, FS_UUID_SET_NAME} = require('./lib/utils/constants');
+const {LifeCycleEvents, FS_UUID_SET_NAME, SystemState, FEATURE_SERVER} = require('./lib/utils/constants');
 const installSrfLocals = require('./lib/utils/install-srf-locals');
-installSrfLocals(srf, logger);
+const createHttpListener = require('./lib/utils/http-listener');
+const healthCheck = require('@jambonz/http-health-check');
+const ProcessMonitor = require('./lib/utils/process-monitor');
+const monitor = new ProcessMonitor(logger);
+
+// Log startup
+monitor.logStartup();
+monitor.setupSignalHandlers();
+
+logger.on('level-change', (lvl, _val, prevLvl, _prevVal, instance) => {
+  if (logger !== instance) {
+    return;
+  }
+  logger.info('system log level %s was changed to %s', prevLvl, lvl);
+});
+
+// Install the srf locals
+installSrfLocals(srf, logger, {
+  onFreeswitchConnect: (wraper) => {
+    // Only connect to drachtio if freeswitch is connected
+    logger.info(`connected to freeswitch at ${wraper.ms.address}, start drachtio server`);
+    if (DRACHTIO_HOST) {
+      srf.connect({host: DRACHTIO_HOST, port: DRACHTIO_PORT, secret: DRACHTIO_SECRET });
+      srf.on('connect', (err, hp) => {
+        const arr = /^(.*)\/(.*)$/.exec(hp.split(',').pop());
+        srf.locals.localSipAddress = `${arr[2]}`;
+        logger.info(`connected to drachtio listening on ${hp}, local sip address is ${srf.locals.localSipAddress}`);
+      });
+    }
+    else {
+      logger.info(`listening for drachtio requests on port ${DRACHTIO_PORT}`);
+      srf.listen({port: DRACHTIO_PORT, secret: DRACHTIO_SECRET});
+    }
+    // Start Http server
+    createHttpListener(logger, srf)
+      .then(({server, app}) => {
+        httpServer = server;
+        healthCheck({app, logger, path: '/', fn: getCount});
+        return {server, app};
+      })
+      .catch((err) => {
+        logger.error(err, 'Error creating http listener');
+      });
+  },
+  onFreeswitchDisconnect: (wraper) => {
+    // check if all freeswitch connections are lost, disconnect drachtio server
+    logger.info(`lost connection to freeswitch at ${wraper.ms.address}`);
+    const ms = srf.locals.getFreeswitch();
+    if (!ms) {
+      logger.info('no freeswitch connections, stopping drachtio server');
+      disconnect();
+    }
+  }
+});
+if (NODE_ENV === 'test') {
+  srf.on('error', (err) => {
+    logger.info(err, 'Error connecting to drachtio');
+  });
+}
+
+// Init services
+const writeSystemAlerts = srf.locals?.writeSystemAlerts;
+if (writeSystemAlerts) {
+  writeSystemAlerts({
+    system_component: FEATURE_SERVER,
+    state : SystemState.Online,
+    fields : {
+      detail: `feature-server with process_id ${process.pid} started`,
+      host: srf.locals?.ipv4
+    }
+  });
+}
 
 const {
   initLocals,
@@ -42,24 +113,6 @@ const {
 const InboundCallSession = require('./lib/session/inbound-call-session');
 const SipRecCallSession = require('./lib/session/siprec-call-session');
 
-if (DRACHTIO_HOST) {
-  srf.connect({host: DRACHTIO_HOST, port: DRACHTIO_PORT, secret: DRACHTIO_SECRET });
-  srf.on('connect', (err, hp) => {
-    const arr = /^(.*)\/(.*)$/.exec(hp.split(',').pop());
-    srf.locals.localSipAddress = `${arr[2]}`;
-    logger.info(`connected to drachtio listening on ${hp}, local sip address is ${srf.locals.localSipAddress}`);
-  });
-}
-else {
-  logger.info(`listening for drachtio requests on port ${DRACHTIO_PORT}`);
-  srf.listen({port: DRACHTIO_PORT, secret: DRACHTIO_SECRET});
-}
-if (NODE_ENV === 'test') {
-  srf.on('error', (err) => {
-    logger.info(err, 'Error connecting to drachtio');
-  });
-}
-
 srf.use('invite', [
   initLocals,
   createRootSpan,
@@ -85,23 +138,28 @@ sessionTracker.on('idle', () => {
   }
 });
 const getCount = () => sessionTracker.count;
-const healthCheck = require('@jambonz/http-health-check');
+
 let httpServer;
 
-const createHttpListener = require('./lib/utils/http-listener');
-createHttpListener(logger, srf)
-  .then(({server, app}) => {
-    httpServer = server;
-    healthCheck({app, logger, path: '/', fn: getCount});
-    return {server, app};
-  })
-  .catch((err) => {
-    logger.error(err, 'Error creating http listener');
-  });
-
-
-setInterval(() => {
+const monInterval = setInterval(async() => {
   srf.locals.stats.gauge('fs.sip.calls.count', sessionTracker.count);
+  try {
+    const systemInformation = await srf.locals.dbHelpers.lookupSystemInformation();
+    if (systemInformation && systemInformation.log_level) {
+      const envLogLevel = logger.levels.values[JAMBONES_LOGLEVEL.toLowerCase()];
+      const dbLogLevel = logger.levels.values[systemInformation.log_level];
+      const appliedLogLevel = Math.min(envLogLevel, dbLogLevel);
+      if (logger.levelVal !== appliedLogLevel) {
+        logger.level = logger.levels.labels[Math.min(envLogLevel, dbLogLevel)];
+      }
+    }
+  } catch (err) {
+    if (process.env.NODE_ENV === 'test') {
+      clearInterval(monInterval);
+      logger.error('all tests complete');
+    }
+    else logger.error({err}, 'Error checking system log level in database');
+  }
 }, 20000);
 
 const disconnect = () => {
@@ -109,16 +167,29 @@ const disconnect = () => {
     httpServer?.on('close', resolve);
     httpServer?.close();
     srf.disconnect();
+    srf.removeAllListeners();
     srf.locals.mediaservers?.forEach((ms) => ms.disconnect());
   });
 };
-
 process.on('SIGTERM', handle);
+process.on('SIGINT', handle);
 
-function handle(signal) {
+async function handle(signal) {
   const {removeFromSet} = srf.locals.dbHelpers;
   srf.locals.disabled = true;
   logger.info(`got signal ${signal}`);
+  const writeSystemAlerts = srf.locals?.writeSystemAlerts;
+  if (writeSystemAlerts) {
+    // it has to be synchronous call, or else by the time system saves the app terminates
+    await writeSystemAlerts({
+      system_component: FEATURE_SERVER,
+      state : SystemState.Offline,
+      fields : {
+        detail: `feature-server with process_id ${process.pid} stopped, signal ${signal}`,
+        host: srf.locals?.ipv4
+      }
+    });
+  }
   const setName = `${(JAMBONES_CLUSTER_ID || 'default')}:active-fs`;
   const fsServiceUrlSetName = `${(JAMBONES_CLUSTER_ID || 'default')}:fs-service-url`;
   if (setName && srf.locals.localSipAddress) {

data/example-voicemail-greetings.json

@@ -163,5 +163,72 @@
     "wird sich bei Ihnen melden",
     "ich melde mich bei dir",
     "wir können nicht"
+  ],
+  "it-IT": [
+    "segreteria telefonica",
+    "risponde la segreteria telefonica",
+    "lascia un messaggio",
+    "puoi lasciare un messaggio dopo il segnale",
+    "dopo il segnale acustico",
+    "il numero chiamato non è raggiungibile",
+    "non è raggiungibile",
+    "lascia pure un messaggio",
+    "puoi lasciare un messaggio"
+  ],
+  "ja-JP": [
+    "この通話は留守番電話に転送されました",
+    "発信先は現在電話に出ることができません",
+    "発信音の後でメッセージを録音してください",
+    "録音を完了したら電話を切ることができます",
+    "只今電話に出ることができません",
+    "ただ今電話に出ることができません",
+    "ただいま電話に出ることができません",
+    "ピーという発信音の後にお名前とご用件をお話しください",
+    "ファックスを送られる方はスタートボタンを押してください",
+    "FAXを送られる方はスタートボタンを押してください",
+    "おかけになった電話をお呼びしましたが",
+    "お出になりません",
+    "おでになりません",
+    "お掛けになった電話番号は",
+    "おかけになった電話番号は",
+    "お掛けになった電話は",
+    "おかけになった電話は",
+    "現在使われておりません",
+    "番号をお確かめになって",
+    "お掛け直し下さい",
+    "おかけ直し下さい",
+    "おかけ直しください",
+    "こちらはNTTドコモです",
+    "こちらはエーユーです",
+    "こちらはソフトバンクです",
+    "電波の届かない",
+    "電源が入っていない",
+    "掛かりません",
+    "かかりません",
+    "お繋ぎすることが出来ません",
+    "お繋ぎ出来ません",
+    "お繋ぎすることができません",
+    "お繋ぎできません",
+    "おつなぎすることができません",
+    "おつなぎできません",
+    "メッセージを録音",
+    "留守番電話",
+    "お留守番サービス",
+    "留守番",
+    "留守電",
+    "留守",
+    "接続します",
+    "合図の音",
+    "ピーと",
+    "発信音",
+    "ご用件",
+    "伝言",
+    "お話しください",
+    "ファックス",
+    "FAX",
+    "終了",
+    "終了しました",
+    "終了いたしました",
+    "営業時間"
   ]
 }

lib/config.js

@@ -73,6 +73,7 @@ const JAMBONES_LOGLEVEL = process.env.JAMBONES_LOGLEVEL || 'info';
 const JAMBONES_INJECT_CONTENT = process.env.JAMBONES_INJECT_CONTENT;
 
 const PORT = parseInt(process.env.HTTP_PORT, 10) || 3000;
+const HTTP_IP = process.env.HTTP_IP;
 const HTTP_PORT_MAX = parseInt(process.env.HTTP_PORT_MAX, 10);
 
 const K8S = process.env.K8S;
@@ -92,7 +93,7 @@ const AWS_REGION = process.env.AWS_REGION;
 const AWS_ACCESS_KEY_ID = process.env.AWS_ACCESS_KEY_ID;
 const AWS_SECRET_ACCESS_KEY = process.env.AWS_SECRET_ACCESS_KEY;
 const AWS_SNS_PORT = parseInt(process.env.AWS_SNS_PORT, 10) || 3001;
-const AWS_SNS_TOPIC_ARM = process.env.AWS_SNS_TOPIC_ARM;
+const AWS_SNS_TOPIC_ARN = process.env.AWS_SNS_TOPIC_ARN;
 const AWS_SNS_PORT_MAX = parseInt(process.env.AWS_SNS_PORT_MAX, 10) || 3005;
 
 const GCP_JSON_KEY = process.env.GCP_JSON_KEY;
@@ -107,6 +108,8 @@ const DEEPGRAM_API_KEY = process.env.DEEPGRAM_API_KEY;
 const ANCHOR_MEDIA_ALWAYS = process.env.ANCHOR_MEDIA_ALWAYS;
 const VMD_HINTS_FILE = process.env.VMD_HINTS_FILE;
 
+const JAMBONES_AWS_TRANSCRIBE_USE_GRPC = process.env.JAMBONES_AWS_TRANSCRIBE_USE_GRPC;
+
 /* security, secrets */
 const LEGACY_CRYPTO = !!process.env.LEGACY_CRYPTO;
 const JWT_SECRET = process.env.JWT_SECRET;
@@ -127,12 +130,18 @@ const OPTIONS_PING_INTERVAL = parseInt(process.env.OPTIONS_PING_INTERVAL, 10) ||
 const JAMBONZ_RECORD_WS_BASE_URL = process.env.JAMBONZ_RECORD_WS_BASE_URL || process.env.JAMBONES_RECORD_WS_BASE_URL;
 const JAMBONZ_RECORD_WS_USERNAME = process.env.JAMBONZ_RECORD_WS_USERNAME || process.env.JAMBONES_RECORD_WS_USERNAME;
 const JAMBONZ_RECORD_WS_PASSWORD = process.env.JAMBONZ_RECORD_WS_PASSWORD || process.env.JAMBONES_RECORD_WS_PASSWORD;
-const JAMBONZ_DISABLE_DIAL_PAI_HEADER = process.env.JAMBONZ_DISABLE_DIAL_PAI_HEADER || false;
+const JAMBONZ_DIAL_PAI_HEADER = process.env.JAMBONZ_DIAL_PAI_HEADER || false;
 const JAMBONES_DISABLE_DIRECT_P2P_CALL = process.env.JAMBONES_DISABLE_DIRECT_P2P_CALL || false;
 
 const JAMBONES_EAGERLY_PRE_CACHE_AUDIO = parseInt(process.env.JAMBONES_EAGERLY_PRE_CACHE_AUDIO, 10) || 0;
 
 const JAMBONES_USE_FREESWITCH_TIMER_FD = process.env.JAMBONES_USE_FREESWITCH_TIMER_FD;
+const JAMBONES_DIAL_SBC_FOR_REGISTERED_USER = process.env.JAMBONES_DIAL_SBC_FOR_REGISTERED_USER || false;
+const JAMBONES_MEDIA_TIMEOUT_MS = process.env.JAMBONES_MEDIA_TIMEOUT_MS || 0;
+const JAMBONES_MEDIA_HOLD_TIMEOUT_MS = process.env.JAMBONES_MEDIA_HOLD_TIMEOUT_MS || 0;
+// jambonz
+const JAMBONES_TRANSCRIBE_EP_DESTROY_DELAY_MS =
+  process.env.JAMBONES_TRANSCRIBE_EP_DESTROY_DELAY_MS;
 
 module.exports = {
   JAMBONES_MYSQL_HOST,
@@ -170,6 +179,7 @@ module.exports = {
   JAMBONES_CLUSTER_ID,
   PORT,
   HTTP_PORT_MAX,
+  HTTP_IP,
   K8S,
   K8S_SBC_SIP_SERVICE_NAME,
   JAMBONES_SUBNET,
@@ -182,12 +192,13 @@ module.exports = {
   AWS_ACCESS_KEY_ID,
   AWS_SECRET_ACCESS_KEY,
   AWS_SNS_PORT,
-  AWS_SNS_TOPIC_ARM,
+  AWS_SNS_TOPIC_ARN,
   AWS_SNS_PORT_MAX,
 
   ANCHOR_MEDIA_ALWAYS,
   VMD_HINTS_FILE,
   JAMBONES_FREESWITCH_MAX_CALL_DURATION_MINS,
+  JAMBONES_AWS_TRANSCRIBE_USE_GRPC,
 
   LEGACY_CRYPTO,
   JWT_SECRET,
@@ -214,7 +225,11 @@ module.exports = {
   JAMBONZ_RECORD_WS_BASE_URL,
   JAMBONZ_RECORD_WS_USERNAME,
   JAMBONZ_RECORD_WS_PASSWORD,
-  JAMBONZ_DISABLE_DIAL_PAI_HEADER,
+  JAMBONZ_DIAL_PAI_HEADER,
   JAMBONES_DISABLE_DIRECT_P2P_CALL,
-  JAMBONES_USE_FREESWITCH_TIMER_FD
+  JAMBONES_USE_FREESWITCH_TIMER_FD,
+  JAMBONES_DIAL_SBC_FOR_REGISTERED_USER,
+  JAMBONES_MEDIA_TIMEOUT_MS,
+  JAMBONES_MEDIA_HOLD_TIMEOUT_MS,
+  JAMBONES_TRANSCRIBE_EP_DESTROY_DELAY_MS,
 };

lib/http-routes/api/create-call.js

@@ -3,7 +3,7 @@ const makeTask = require('../../tasks/make_task');
 const RestCallSession = require('../../session/rest-call-session');
 const CallInfo = require('../../session/call-info');
 const {CallDirection, CallStatus} = require('../../utils/constants');
-const uuidv4 = require('uuid-random');
+const crypto = require('crypto');
 const SipError = require('drachtio-srf').SipError;
 const { validationResult, body } = require('express-validator');
 const { validate } = require('@jambonz/verb-specifications');
@@ -12,8 +12,12 @@ const HttpRequestor = require('../../utils/http-requestor');
 const WsRequestor = require('../../utils/ws-requestor');
 const RootSpan = require('../../utils/call-tracer');
 const dbUtils = require('../../utils/db-utils');
-const { mergeSdpMedia, extractSdpMedia } = require('../../utils/sdp-utils');
+const { decrypt } = require('../../utils/encrypt-decrypt');
+const { mergeSdpMedia, extractSdpMedia, removeVideoSdp } = require('../../utils/sdp-utils');
 const { createCallSchema, customSanitizeFunction } = require('../schemas/create-call');
+const { selectHostPort } = require('../../utils/network');
+const { JAMBONES_DIAL_SBC_FOR_REGISTERED_USER } = require('../../config');
+const { createMediaEndpoint } = require('../../utils/media-endpoint');
 
 const removeNullProperties = (obj) => (Object.keys(obj).forEach((key) => obj[key] === null && delete obj[key]), obj);
 const removeNulls = (req, res, next) => {
@@ -64,8 +68,8 @@ router.post('/',
       const {
         lookupAppBySid
       }  = srf.locals.dbHelpers;
-      const {getSBC, getFreeswitch} = srf.locals;
-      const sbcAddress = getSBC();
+      const {getSBC} = srf.locals;
+      let sbcAddress = getSBC();
       if (!sbcAddress) throw new Error('no available SBCs for outbound call creation');
       const target = restDial.to;
       const opts = {
@@ -78,7 +82,7 @@ router.post('/',
       const {lookupTeamsByAccount, lookupAccountBySid} = srf.locals.dbHelpers;
       const account = await lookupAccountBySid(req.body.account_sid);
       const accountInfo = await lookupAccountDetails(req.body.account_sid);
-      const callSid = uuidv4();
+      const callSid = crypto.randomUUID();
       const application = req.body.application_sid ? await lookupAppBySid(req.body.application_sid) : null;
       const record_all_calls = account.record_all_calls || (application && application.record_all_calls);
       const recordOutputFormat = account.record_format || 'mp3';
@@ -97,7 +101,9 @@ router.post('/',
         'X-Trace-ID': rootSpan.traceId,
         ...(req.body?.application_sid && {'X-Application-Sid': req.body.application_sid}),
         ...(restDial.fromHost && {'X-Preferred-From-Host': restDial.fromHost}),
-        ...(record_all_calls && {'X-Record-All-Calls': recordOutputFormat})
+        ...(record_all_calls && {'X-Record-All-Calls': recordOutputFormat}),
+        ...(target.proxy && {'X-SIP-Proxy': target.proxy}),
+        ...target.headers
       };
 
       switch (target.type) {
@@ -139,11 +145,23 @@ router.post('/',
         }
       }
 
+      // find handling sbc sip for called user
+      if (JAMBONES_DIAL_SBC_FOR_REGISTERED_USER && target.type === 'user') {
+        const { registrar}  = srf.locals.dbHelpers;
+        const reg = await registrar.query(target.name);
+        if (reg) {
+          sbcAddress = selectHostPort(logger, reg.sbcAddress, 'tcp')[1];
+        }
+        //sbc outbound return 404 Notfound to handle case called user is not reigstered.
+      }
+
       /**
      * trunk isn't specified,
      * check if from-number matches any existing numbers on Jambonz
      *  */
-      if (target.type === 'phone' && !target.trunk) {
+      const { lookupLcrByAccount}  = srf.locals.dbHelpers;
+      const lcrs = await lookupLcrByAccount(req.body.account_sid);
+      if (target.type === 'phone' && !target.trunk && lcrs.length == 0) {
         const str = restDial.from || '';
         const callingNumber = str.startsWith('+') ? str.substring(1) : str;
         const voip_carrier_sid = await lookupCarrierByPhoneNumber(req.body.account_sid, callingNumber);
@@ -155,9 +173,7 @@ router.post('/',
       }
 
       /* create endpoint for outdial */
-      const ms = getFreeswitch();
-      if (!ms) throw new Error('no available Freeswitch for outbound call creation');
-      const ep = await ms.createEndpoint();
+      const ep = await createMediaEndpoint(srf, logger);
       logger.debug(`createCall: successfully allocated endpoint, sending INVITE to ${sbcAddress}`);
 
       /* launch outdial */
@@ -166,10 +182,14 @@ router.post('/',
       let localSdp = ep.local.sdp;
 
       if (req.body.dual_streams) {
-        dualEp = await ms.createEndpoint();
+        dualEp = await createMediaEndpoint(srf, logger);
         localSdp = mergeSdpMedia(localSdp, dualEp.local.sdp);
       }
-
+      if (process.env.JAMBONES_VIDEO_CALLS_ENABLED_IN_FS) {
+        logger.debug('createCall: removing video sdp');
+        localSdp = removeVideoSdp(localSdp);
+        ep.modify(localSdp);
+      }
       const connectStream = async(remoteSdp) => {
         if (remoteSdp !== sdp) {
           sdp = remoteSdp;
@@ -195,10 +215,20 @@ router.post('/',
 
       /**
      * create our application object -
-     * not from the database as per an inbound call,
-     * but from the provided params in the request
+     * we merge the inbound call application,
+     * with the provided app params from the request body
      */
-      const app = req.body;
+      try {
+        if (application?.env_vars && Object.keys(application.env_vars).length > 0) {
+          restDial.env_vars = JSON.parse(decrypt(application.env_vars));
+        }
+      } catch (err) {
+        logger.info({err}, 'Unable to set env_vars');
+      }
+      const app = {
+        ...application,
+        ...req.body
+      };
 
       /**
      * attach our requestor and notifier objects
@@ -207,9 +237,10 @@ router.post('/',
       if ('WS' === app.call_hook?.method || /^wss?:/.test(app.call_hook.url)) {
         logger.debug({call_hook: app.call_hook}, 'creating websocket for call hook');
         app.requestor = new WsRequestor(logger, account.account_sid, app.call_hook, account.webhook_secret) ;
-        if (app.call_hook.url === app.call_status_hook.url  || !app.call_status_hook?.url) {
+        if (app.call_hook.url === app.call_status_hook?.url  || !app.call_status_hook?.url) {
           logger.debug('reusing websocket for call status hook');
           app.notifier = app.requestor;
+          app.call_status_hook = app.call_hook;
         }
       }
       else {
@@ -218,7 +249,7 @@ router.post('/',
       }
       if (!app.notifier && app.call_status_hook) {
         app.notifier = new HttpRequestor(logger, account.account_sid, app.call_status_hook, account.webhook_secret);
-        logger.debug({call_hook: app.call_hook}, 'creating http client for call status hook');
+        logger.debug({call_status_hook: app.call_status_hook}, 'creating http client for call status hook');
       }
       else if (!app.notifier) {
         logger.debug('creating null call status hook');
@@ -257,6 +288,8 @@ router.post('/',
               callId: inviteReq.get('Call-ID'),
               accountSid,
               traceId: rootSpan.traceId
+            }, {
+              ...(account.enable_debug_log && {level: 'debug'})
             });
             app.requestor.logger = app.notifier.logger = sipLogger;
             const callInfo = new CallInfo({
@@ -290,6 +323,8 @@ router.post('/',
           },
           cbProvisional: (prov) => {
             const callStatus = prov.body ? CallStatus.EarlyMedia : CallStatus.Ringing;
+            // Update call-id for sbc outbound INVITE
+            cs.callInfo.sbcCallid = prov.get('X-CID');
             if ([180, 183].includes(prov.status) && prov.body) connectStream(prov.body);
             restDial.emit('callStatus', prov.status, !!prov.body);
             cs.emit('callStatusChange', {callStatus, sipStatus: prov.status});

lib/http-routes/schemas/create-call.js

@@ -116,8 +116,8 @@ const customSanitizeFunction = (value) => {
       /* trims characters at the beginning and at the end of a string */
       value = value.trim();
 
-      /* Verify strings including 'http' via new URL */
-      if (value.includes('http')) {
+      // Only attempt to parse if the whole string is a URL
+      if (/^https?:\/\/\S+$/.test(value)) {
         value = new URL(value).toString();
       }
     }

lib/middleware.js

@@ -1,5 +1,5 @@
-const uuidv4 = require('uuid-random');
-const {CallDirection, AllowedSipRecVerbs} = require('./utils/constants');
+const crypto = require('crypto');
+const {CallDirection, AllowedSipRecVerbs, WS_CLOSE_CODES} = require('./utils/constants');
 const {parseSiprecPayload} = require('./utils/siprec-utils');
 const CallInfo = require('./session/call-info');
 const HttpRequestor = require('./utils/http-requestor');
@@ -15,6 +15,7 @@ const {
   JAMBONES_DISABLE_DIRECT_P2P_CALL
 } = require('./config');
 const { createJambonzApp } = require('./dynamic-apps');
+const { decrypt } = require('./utils/encrypt-decrypt');
 
 module.exports = function(srf, logger) {
   const {
@@ -45,7 +46,7 @@ module.exports = function(srf, logger) {
       logger.info('getAccountDetails - rejecting call due to missing X-Account-Sid header');
       return res.send(500);
     }
-    const callSid = req.has('X-Retain-Call-Sid') ? req.get('X-Retain-Call-Sid') : uuidv4();
+    const callSid = req.has('X-Retain-Call-Sid') ? req.get('X-Retain-Call-Sid') : crypto.randomUUID();
     const account_sid = req.get('X-Account-Sid');
     req.locals = {callSid, account_sid, callId};
 
@@ -111,6 +112,14 @@ module.exports = function(srf, logger) {
         req.locals.callingNumber = sipURIs[1];
       }
     }
+
+    // Feature server INVITE request pipelines taking time to finish,
+    // while connecting and fetch application from db and invoking webhook.
+    // call can be canceled without any handling, so we add a listener here
+    req.once('cancel', (sipMsg) => {
+      logger.info(`${callId} got CANCEL request`);
+      req.locals.canceled = true;
+    });
     next();
   }
 
@@ -187,14 +196,20 @@ module.exports = function(srf, logger) {
 
     const {span} = rootSpan.startChildSpan('lookupAccountDetails');
     try {
-      req.locals.accountInfo = await lookupAccountDetails(account_sid);
-      req.locals.service_provider_sid = req.locals.accountInfo?.account?.service_provider_sid;
+      const accountDetail = await lookupAccountDetails(account_sid);
+      const account = accountDetail?.account;
+      req.locals.accountInfo = accountDetail;
+      req.locals.service_provider_sid = account?.service_provider_sid;
       span.end();
-      if (!req.locals.accountInfo.account.is_active) {
+      if (!account?.is_active) {
         logger.info(`Account is inactive or suspended ${account_sid}`);
         // TODO: alert
         return res.send(503, {headers: {'X-Reason': 'Account exists but is inactive'}});
       }
+      // Change the default log level to debug
+      if (account?.enable_debug_log) {
+        req.locals.logger.level = 'debug';
+      }
       logger.debug({accountInfo: req.locals?.accountInfo?.account}, `retrieved account info for ${account_sid}`);
       next();
     } catch (err) {
@@ -325,12 +340,14 @@ module.exports = function(srf, logger) {
       }
 
       // Resolve application.speech_synthesis_voice if it's custom voice
-      if (app2.speech_synthesis_vendor === 'google' && app2.speech_synthesis_voice.startsWith('custom_')) {
+      if (app2.speech_synthesis_vendor === 'google' && app2.speech_synthesis_voice?.startsWith('custom_')) {
         const arr = /custom_(.*)/.exec(app2.speech_synthesis_voice);
         if (arr) {
           const google_custom_voice_sid = arr[1];
           const [custom_voice] = await lookupGoogleCustomVoice(google_custom_voice_sid);
-          if (custom_voice) {
+          //google voice cloning key has size 200kb, jambonz should not resolve the voice here that the app's calling
+          //webhook will receive big payload, tts-task should resolve the voice later.
+          if (!custom_voice.use_voice_cloning_key) {
             app2.speech_synthesis_voice = {
               reportedUsage: custom_voice.reported_usage,
               model: custom_voice.model
@@ -340,11 +357,10 @@ module.exports = function(srf, logger) {
       }
 
       req.locals.application = app2;
-
       // eslint-disable-next-line no-unused-vars
       const {call_hook, call_status_hook, ...appInfo} = app;  // mask sensitive data like user/pass on webhook
       // eslint-disable-next-line no-unused-vars
-      const {requestor, notifier, ...loggable} = appInfo;
+      const {requestor, notifier, env_vars, ...loggable} = appInfo;
       logger.info({app: loggable}, `retrieved application for incoming call to ${req.locals.calledNumber}`);
       req.locals.callInfo = new CallInfo({
         req,
@@ -354,11 +370,14 @@ module.exports = function(srf, logger) {
       });
       // if transferred call contains callInfo, let update original data to newly created callInfo in this instance.
       if (app.transferredCall && app.callInfo) {
-        req.locals.callInfo.callerName = app.callInfo.callerName;
-        req.locals.callInfo.from = app.callInfo.from;
-        req.locals.callInfo.to = app.callInfo.to;
-        req.locals.callInfo.originatingSipIp = app.callInfo.originatingSipIp;
-        req.locals.callInfo.originatingSipTrunkName = app.callInfo.originatingSipTrunkName;
+        const {direction, callerName, from, to, originatingSipIp, originatingSipTrunkName, customerData} = app.callInfo;
+        req.locals.callInfo.direction = direction;
+        req.locals.callInfo.callerName = callerName;
+        req.locals.callInfo.from = from;
+        req.locals.callInfo.to = to;
+        req.locals.callInfo.originatingSipIp = originatingSipIp;
+        req.locals.callInfo.originatingSipTrunkName = originatingSipTrunkName;
+        if (customerData) req.locals.callInfo.customerData = customerData;
         delete app.callInfo;
       }
       next();
@@ -377,7 +396,7 @@ module.exports = function(srf, logger) {
     const {rootSpan, siprec, application:app} = req.locals;
     let span;
     try {
-      if (app.tasks && !JAMBONES_MYSQL_REFRESH_TTL) {
+      if (app.tasks && app.tasks?.length > 0 && !JAMBONES_MYSQL_REFRESH_TTL) {
         app.tasks = normalizeJambones(logger, app.tasks).map((tdata) => makeTask(logger, tdata));
         if (0 === app.tasks.length) throw new Error('no application provided');
         return next();
@@ -407,16 +426,28 @@ module.exports = function(srf, logger) {
             ...(app.fallback_speech_recognizer_language && {fallback_language: app.fallback_speech_recognizer_language})
           }
         };
+        let env_vars;
+        try {
+          if (app.env_vars) {
+            const d_env_vars = JSON.parse(decrypt(app.env_vars));
+            logger.info(`Setting env_vars: ${Object.keys(d_env_vars)}`); // Only log the keys not the values
+            env_vars = d_env_vars;
+          }
+        } catch (err) {
+          logger.info({err}, 'Unable to set env_vars');
+        }
         const params = Object.assign(['POST', 'WS'].includes(app.call_hook.method) ? { sip: req.msg } : {},
           req.locals.callInfo,
           { service_provider_sid: req.locals.service_provider_sid },
-          { defaults });
+          { defaults },
+          { env_vars }
+        );
         logger.debug({ params }, 'sending initial webhook');
         const obj = rootSpan.startChildSpan('performAppWebhook');
         span = obj.span;
         const b3 = rootSpan.getTracingPropagation();
         const httpHeaders = b3 && { b3 };
-        json = await app.requestor.request('session:new', app.call_hook, params, httpHeaders);
+        json = await app.requestor.request('session:new', app.call_hook, params, httpHeaders, span);
       }
 
       app.tasks = normalizeJambones(logger, json).map((tdata) => makeTask(logger, tdata));
@@ -450,7 +481,7 @@ module.exports = function(srf, logger) {
       }).catch((err) => this.logger.info({err}, 'Error generating alert for parsing application'));
       logger.info({err}, `Error retrieving or parsing application: ${err?.message}`);
       res.send(480, {headers: {'X-Reason': err?.message || 'unknown'}});
-      app.requestor.close();
+      app.requestor.close(WS_CLOSE_CODES.GoingAway);
     }
   }
 

lib/session/adulting-call-session.js

@@ -45,8 +45,10 @@ class AdultingCallSession extends CallSession {
     return this.sd.ep;
   }
 
-  /* see note above */
-  set ep(newEp) {}
+  // When adulting session kicked from conference, replaceEndpoint is a must
+  set ep(newEp) {
+    this.sd.ep = newEp;
+  }
 
   get callSid() {
     return this.callInfo.callSid;

lib/session/call-info.js

@@ -1,6 +1,6 @@
 const {CallDirection, CallStatus} = require('../utils/constants');
 const parseUri = require('drachtio-srf').parseUri;
-const uuidv4 = require('uuid-random');
+const crypto = require('crypto');
 const {JAMBONES_API_BASE_URL} = require('../config');
 /**
  * @classdesc Represents the common information for all calls
@@ -32,6 +32,7 @@ class CallInfo {
       this.sipStatus = 100;
       this.sipReason = 'Trying';
       this.callStatus = CallStatus.Trying;
+      this.sbcCallid = req.get('X-CID');
       this.originatingSipIp = req.get('X-Forwarded-For');
       this.originatingSipTrunkName = req.get('X-Originating-Carrier');
       const {siprec} = req.locals;
@@ -56,7 +57,7 @@ class CallInfo {
       // outbound call that is a child of an existing call
       const {req, parentCallInfo, to, callSid} = opts;
       srf = req.srf;
-      this.callSid = callSid || uuidv4();
+      this.callSid = callSid || crypto.randomUUID();
       this.parentCallSid = parentCallInfo.callSid;
       this.accountSid = parentCallInfo.accountSid;
       this.applicationSid = parentCallInfo.applicationSid;
@@ -129,6 +130,7 @@ class CallInfo {
       from: this.from,
       to: this.to,
       callId: this.callId,
+      sbcCallid: this.sbcCallid,
       sipStatus: this.sipStatus,
       sipReason: this.sipReason,
       callStatus: this.callStatus,

lib/session/confirm-call-session.js

@@ -8,7 +8,8 @@ const CallSession = require('./call-session');
 
  */
 class ConfirmCallSession extends CallSession {
-  constructor({logger, application, dlg, ep, tasks, callInfo, accountInfo, memberId, confName, rootSpan}) {
+  // eslint-disable-next-line max-len
+  constructor({logger, application, dlg, ep, tasks, callInfo, accountInfo, memberId, confName, rootSpan, req, tmpFiles}) {
     super({
       logger,
       application,
@@ -23,6 +24,8 @@ class ConfirmCallSession extends CallSession {
     });
     this.dlg = dlg;
     this.ep = ep;
+    this.req = req;
+    this.tmpFiles = tmpFiles;
   }
 
   /**

lib/session/inbound-call-session.js

@@ -22,6 +22,12 @@ class InboundCallSession extends CallSession {
     this.req = req;
     this.res = res;
 
+    // if the call was canceled before we got here, handle it
+    if (this.req.locals.canceled) {
+      req.locals.logger.info('InboundCallSession: constructor - call was already canceled');
+      this._onCancel();
+    }
+
     req.once('cancel', this._onCancel.bind(this));
 
     this.on('callStatusChange', this._notifyCallStatusChange.bind(this));
@@ -70,8 +76,14 @@ class InboundCallSession extends CallSession {
     this._hangup('caller');
   }
 
-  _jambonzHangup() {
-    this.dlg?.destroy();
+  _jambonzHangup(reason) {
+    this.dlg?.destroy({
+      headers: {
+        ...(reason && {'X-Reason': reason})
+      }
+    });
+    // kill current task or wakeup the call session.
+    this._callReleased();
   }
 
   _hangup(terminatedBy = 'jambonz') {

lib/session/rest-call-session.js

@@ -1,10 +1,6 @@
 const CallSession = require('./call-session');
 const {CallStatus} = require('../utils/constants');
 const moment = require('moment');
-const {parseUri} = require('drachtio-srf');
-const { normalizeJambones } = require('@jambonz/verb-specifications');
-const makeTask = require('../tasks/make_task');
-
 /**
  * @classdesc Subclass of CallSession.  This represents a CallSession that is
  * created for an outbound call that is initiated via the REST API.
@@ -31,10 +27,13 @@ class RestCallSession extends CallSession {
     }
 
     this.on('callStatusChange', this._notifyCallStatusChange.bind(this));
-    this._notifyCallStatusChange({
-      callStatus: CallStatus.Trying,
-      sipStatus: 100,
-      sipReason: 'Trying'
+
+    setImmediate(() => {
+      this._notifyCallStatusChange({
+        callStatus: CallStatus.Trying,
+        sipStatus: 100,
+        sipReason: 'Trying'
+      });
     });
   }
 
@@ -46,61 +45,9 @@ class RestCallSession extends CallSession {
     this.dlg = dlg;
     dlg.on('destroy', this._callerHungup.bind(this));
     dlg.on('refer', this._onRefer.bind(this));
+    dlg.on('modify', this._onReinvite.bind(this));
     this.wrapDialog(dlg);
   }
-
-  /**
-   * global referHook
-   */
-
-  set referHook(hook) {
-    this._referHook = hook;
-  }
-
-  /**
-   * This is invoked when the called party sends REFER to Jambonz.
-   */
-  async _onRefer(req, res) {
-    if (this._referHook) {
-      try {
-        const to = parseUri(req.getParsedHeader('Refer-To').uri);
-        const by = parseUri(req.getParsedHeader('Referred-By').uri);
-        const b3 = this.b3;
-        const httpHeaders = b3 && {b3};
-        const json = await this.requestor.request('verb:hook', this._referHook, {
-          ...(this.callInfo.toJSON()),
-          refer_details: {
-            sip_refer_to: req.get('Refer-To'),
-            sip_referred_by: req.get('Referred-By'),
-            sip_user_agent: req.get('User-Agent'),
-            refer_to_user: to.scheme === 'tel' ? to.number : to.user,
-            referred_by_user: by.scheme === 'tel' ? by.number : by.user,
-            referring_call_sid: this.callSid,
-            referred_call_sid: null,
-          }
-        }, httpHeaders);
-
-        if (json && Array.isArray(json)) {
-          const tasks = normalizeJambones(this.logger, json).map((tdata) => makeTask(this.logger, tdata));
-          if (tasks && tasks.length > 0) {
-            this.logger.info('RestCallSession:handleRefer received REFER, get new tasks');
-            this.replaceApplication(tasks);
-            if (this.wakeupResolver) {
-              this.wakeupResolver({reason: 'RestCallSession: referHook new taks'});
-              this.wakeupResolver = null;
-            }
-          }
-        }
-        res.send(202);
-        this.logger.info('RestCallSession:handleRefer - sent 202 Accepted');
-      } catch (err) {
-        this.logger.error({err}, 'RestCallSession:handleRefer - error while asking referHook');
-        res.send(err.statusCode || 501);
-      }
-    } else {
-      res.send(501);
-    }
-  }
   /**
    * This is invoked when the called party hangs up, in order to calculate the call duration.
    */
@@ -119,7 +66,7 @@ class RestCallSession extends CallSession {
     this.callInfo.callTerminationBy = terminatedBy;
     const duration = moment().diff(this.dlg.connectTime, 'seconds');
     this.emit('callStatusChange', {callStatus: CallStatus.Completed, duration});
-    this.logger.debug(`RestCallSession: called party hung up by ${terminatedBy}`);
+    this.logger.info(`RestCallSession: called party hung up by ${terminatedBy}`);
     this._callReleased();
   }
 

lib/session/siprec-call-session.js

@@ -45,12 +45,11 @@ class SipRecCallSession extends InboundCallSession {
 
   async answerSipRecCall() {
     try {
-      this.ms = this.getMS();
       let remoteSdp = this.sdp1.replace(/sendonly/, 'sendrecv');
-      this.ep = await this.ms.createEndpoint({remoteSdp});
+      this.ep = await this._createMediaEndpoint({remoteSdp});
       //this.logger.debug({remoteSdp, localSdp: this.ep.local.sdp}, 'SipRecCallSession - allocated first endpoint');
       remoteSdp = this.sdp2.replace(/sendonly/, 'sendrecv');
-      this.ep2 = await this.ms.createEndpoint({remoteSdp});
+      this.ep2 = await this._createMediaEndpoint({remoteSdp});
       //this.logger.debug({remoteSdp, localSdp: this.ep2.local.sdp}, 'SipRecCallSession - allocated second endpoint');
       await this.ep.bridge(this.ep2);
       const combinedSdp = await createSipRecPayload(this.ep.local.sdp, this.ep2.local.sdp, this.logger);

lib/tasks/alert.js

@@ -0,0 +1,31 @@
+const Task = require('./task');
+const {TaskName} = require('../utils/constants');
+
+class TaskAlert extends Task {
+  constructor(logger, opts, parentTask) {
+    super(logger, opts);
+    this.message = this.data.message;
+  }
+
+  get name() { return TaskName.Alert; }
+
+  async exec(cs) {
+    const {srf, accountSid:account_sid, callSid:target_sid, applicationSid:application_sid} = cs;
+    const {writeAlerts, AlertType} = srf.locals;
+    await super.exec(cs);
+    writeAlerts({
+      account_sid,
+      alert_type: AlertType.APPLICATION,
+      detail: `Application SID ${application_sid}`,
+      message: this.message,
+      target_sid
+    }).catch((err) => this.logger.info({err}, 'Error generating alert application'));
+  }
+
+  async kill(cs) {
+    super.kill(cs);
+    this.notifyTaskDone();
+  }
+}
+
+module.exports = TaskAlert;

lib/tasks/conference.js

@@ -49,7 +49,8 @@ class Conference extends Task {
     this.confName = this.data.name;
     [
       'beep', 'startConferenceOnEnter', 'endConferenceOnExit', 'joinMuted',
-      'maxParticipants', 'waitHook', 'statusHook', 'endHook', 'enterHook', 'endConferenceDuration'
+      'maxParticipants', 'waitHook', 'statusHook', 'endHook', 'enterHook',
+      'endConferenceDuration', 'distributeDtmf'
     ].forEach((attr) => this[attr] = this.data[attr]);
     this.record = this.data.record || {};
     this.statusEvents = [];
@@ -83,7 +84,11 @@ class Conference extends Task {
     // reset answer time if we were transferred from another feature server
     if (this.connectTime) dlg.connectTime = this.connectTime;
 
-
+    if (cs.sipRequestWithinDialogHook) {
+      /* remove any existing listener to escape from duplicating events */
+      this._removeSipIndialogRequestListener(this.dlg);
+      this._initSipIndialogRequestListener(cs, dlg);
+    }
     this.ep.on('destroy', this._kicked.bind(this, cs, dlg));
 
     try {
@@ -103,6 +108,7 @@ class Conference extends Task {
 
       this.logger.debug(`Conference:exec - conference ${this.confName} is over`);
       if (this.callMoved !== false) await this.performAction(this.results);
+      this._removeSipIndialogRequestListener(dlg);
     } catch (err) {
       this.logger.info(err, `TaskConference:exec - error in conference ${this.confName}`);
     }
@@ -118,7 +124,9 @@ class Conference extends Task {
     this.emitter.emit('kill');
     await this._doFinalMemberCheck(cs);
     if (this.ep && this.ep.connected) {
-      this.ep.conn.removeAllListeners('esl::event::CUSTOM::*');
+      // drachtio-fsmrf override esl::event::CUSTOM to conference join listerner, After finish the conference
+      // the application need to reset the esl::event::CUSTOM for another use on the same endpoint
+      this.ep.resetEslCustomEvent();
       this.ep.api(`conference ${this.confName} kick ${this.memberId}`)
         .catch((err) => this.logger.info({err}, 'Error kicking participant'));
     }
@@ -135,15 +143,10 @@ class Conference extends Task {
    * @param {SipDialog} dlg
    */
   async _init(cs, dlg) {
-    const friendlyName = this.confName;
     const {createHash, retrieveHash} = cs.srf.locals.dbHelpers;
+    this.friendlyName = this.confName;
     this.confName = `conf:${cs.accountSid}:${this.confName}`;
 
-    this.statusParams = Object.assign({
-      conferenceSid: this.confName,
-      friendlyName
-    }, cs.callInfo);
-
     // check if conference is in progress
     const obj = await retrieveHash(this.confName);
     if (obj) {
@@ -354,6 +357,7 @@ class Conference extends Task {
         //https://developer.signalwire.com/freeswitch/FreeSWITCH-Explained/Modules/mod_conference_3965534/
         // mute |	Enter conference muted
         ...((this.joinMuted || this.speakOnlyTo) && {mute: true}),
+        ...(this.distributeDtmf && {'dist-dtmf': true})
       }});
 
       /**
@@ -419,6 +423,20 @@ class Conference extends Task {
     }
   }
 
+  _initSipIndialogRequestListener(cs, dlg) {
+    dlg.on('info', this._onRequestWithinDialog.bind(this, cs));
+    dlg.on('message', this._onRequestWithinDialog.bind(this, cs));
+  }
+
+  _removeSipIndialogRequestListener(dlg) {
+    dlg && dlg.removeAllListeners('message');
+    dlg && dlg.removeAllListeners('info');
+  }
+
+  _onRequestWithinDialog(cs, req, res) {
+    cs._onRequestWithinDialog(req, res);
+  }
+
   /**
    * The conference we have been waiting for has started.
    * It may be on this server or a different one, and we are
@@ -493,7 +511,7 @@ class Conference extends Task {
   }
 
   async doConferenceParticipantAction(cs, opts) {
-    const {action, tag} = opts;
+    const {action, tag, wait_hook } = opts;
 
     switch (action) {
       case 'tag':
@@ -509,7 +527,10 @@ class Conference extends Task {
         await this.clearCoachMode();
         break;
       case 'hold':
-        this.doConferenceHold(cs, {conf_hold_status: 'hold'});
+        this.doConferenceHold(cs, {
+          conf_hold_status: 'hold',
+          ...(wait_hook && {wait_hook})
+        });
         break;
       case 'unhold':
         this.doConferenceHold(cs, {conf_hold_status: 'unhold'});
@@ -546,6 +567,13 @@ class Conference extends Task {
     } while (!this.killed && this.conf_hold_status === 'hold');
   }
 
+  /**
+   * mute or unmute side of the call
+   */
+  mute(callSid, doMute) {
+    this.doConferenceMute(this.callSession, {conf_mute_status: doMute});
+  }
+
   /**
    * Add ourselves to the waitlist of sessions to be notified once
    * the conference starts
@@ -604,7 +632,7 @@ class Conference extends Task {
      * when we hang up as the last member, the current member count = 1
      * when we are kicked out of the call when the moderator leaves, the member count = 0
      */
-    if (this.participantCount === 0) {
+    if (this.participantCount === 0 || this.endConferenceOnExit) {
       const {deleteKey} = cs.srf.locals.dbHelpers;
       try {
         this._notifyConferenceEvent(cs, 'end');
@@ -612,7 +640,8 @@ class Conference extends Task {
         this.logger.info(`conf ${this.confName} deprovisioned: ${removed ? 'success' : 'failure'}`);
       }
       catch (err) {
-        this.logger.error(err, `Error deprovisioning conference ${this.confName}`);
+        this.logger.error(err, `Error deprovisioning conference ${this.confName},
+          might be the conference already cleaned by another moderator`);
       }
     }
   }
@@ -645,7 +674,9 @@ class Conference extends Task {
         memberId: this.memberId,
         confName: this.confName,
         tasks,
-        rootSpan: cs.rootSpan
+        rootSpan: cs.rootSpan,
+        req: cs.req,
+        tmpFiles: cs.tmpFiles,
       });
       await this._playSession.exec();
       this._playSession = null;
@@ -689,8 +720,24 @@ class Conference extends Task {
       if (!params.time) params.time = (new Date()).toISOString();
       if (!params.members && typeof this.participantCount === 'number') params.members = this.participantCount;
       cs.application.requestor
-        .request('verb:hook', this.statusHook, Object.assign(params, this.statusParams, httpHeaders))
-        .catch((err) => this.logger.info(err, 'Conference:notifyConferenceEvent - error'));
+        .request(
+          'verb:hook',
+          this.statusHook,
+          Object.assign(
+            params,
+            Object.assign(
+              {
+                conferenceSid: this.confName,
+                friendlyName: this.friendlyName,
+              },
+              cs.callInfo.toJSON()
+            ),
+            httpHeaders
+          )
+        )
+        .catch((err) =>
+          this.logger.info(err, 'Conference:notifyConferenceEvent - error')
+        );
     }
   }
 

lib/tasks/config.js

@@ -16,12 +16,18 @@ class TaskConfig extends Task {
       'fillerNoise',
       'actionHookDelayAction',
       'boostAudioSignal',
-      'vad'
+      'vad',
+      'ttsStream',
+      'autoStreamTts',
+      'disableTtsCache'
     ].forEach((k) => this[k] = this.data[k] || {});
 
     if ('notifyEvents' in this.data) {
       this.notifyEvents = !!this.data.notifyEvents;
     }
+    if (this.hasNotifySttLatency) {
+      this.notifySttLatency = !!this.data.notifySttLatency;
+    }
 
     if (this.bargeIn.enable) {
       this.gatherOpts = {
@@ -34,7 +40,8 @@ class TaskConfig extends Task {
         'finishOnKey', 'input', 'numDigits', 'minDigits', 'maxDigits',
         'interDigitTimeout', 'bargein', 'dtmfBargein', 'minBargeinWordCount', 'actionHook'
       ].forEach((k) => {
-        if (this.bargeIn[k]) this.gatherOpts[k] = this.bargeIn[k];
+        const val = this.bargeIn[k];
+        if (val !== undefined && val !== null) this.gatherOpts[k] = val;
       });
     }
     if (this.transcribe?.enable) {
@@ -44,6 +51,12 @@ class TaskConfig extends Task {
       };
       delete this.transcribeOpts.enable;
     }
+    if (this.ttsStream.enable) {
+      this.sayOpts = {
+        verb: 'say',
+        stream: true
+      };
+    }
 
     if (this.data.reset) {
       if (typeof this.data.reset === 'string') this.data.reset = [this.data.reset];
@@ -73,6 +86,10 @@ class TaskConfig extends Task {
   get hasDub() { return Object.keys(this.dub).length; }
   get hasVad() { return Object.keys(this.vad).length; }
   get hasFillerNoise() { return Object.keys(this.fillerNoise).length; }
+  get hasReferHook() { return Object.keys(this.data).includes('referHook'); }
+  get hasNotifySttLatency() { return Object.keys(this.data).includes('notifySttLatency'); }
+  get hasTtsStream() { return Object.keys(this.ttsStream).length; }
+  get hasDisableTtsCache() { return Object.keys(this.data).includes('disableTtsCache'); }
 
   get summary() {
     const phrase = [];
@@ -82,13 +99,13 @@ class TaskConfig extends Task {
 
     if (this.bargeIn.enable) phrase.push('enable barge-in');
     if (this.hasSynthesizer) {
-      const {vendor:v, language:l, voice} = this.synthesizer;
-      const s = `{${v},${l},${voice}}`;
+      const {vendor:v, language:l, voice, label} = this.synthesizer;
+      const s = `{${v},${l},${voice},${label || 'None'}}`;
       phrase.push(`set synthesizer${s}`);
     }
     if (this.hasRecognizer) {
-      const {vendor:v, language:l} = this.recognizer;
-      const s = `{${v},${l}}`;
+      const {vendor:v, language:l, label} = this.recognizer;
+      const s = `{${v},${l},${label || 'None'}}`;
       phrase.push(`set recognizer${s}`);
     }
     if (this.hasRecording) phrase.push(this.record.action);
@@ -101,8 +118,16 @@ class TaskConfig extends Task {
     if (this.hasFillerNoise) phrase.push(`fillerNoise ${this.fillerNoise.enable ? 'on' : 'off'}`);
     if (this.data.amd) phrase.push('enable amd');
     if (this.notifyEvents) phrase.push(`event notification ${this.notifyEvents ? 'on' : 'off'}`);
+    if (this.hasNotifySttLatency) phrase.push(
+      `notifySttLatency ${this.notifySttLatency ? 'on' : 'off'}`);
     if (this.onHoldMusic) phrase.push(`onHoldMusic: ${this.onHoldMusic}`);
     if ('boostAudioSignal' in this.data) phrase.push(`setGain ${this.data.boostAudioSignal}`);
+    if (this.hasReferHook) phrase.push('set referHook');
+    if (this.hasTtsStream) {
+      phrase.push(`${this.ttsStream.enable ? 'enable' : 'disable'} ttsStream`);
+    }
+    if ('autoStreamTts' in this.data) phrase.push(`enable Say.stream value ${this.data.autoStreamTts ? 'on' : 'off'}`);
+    if (this.hasDisableTtsCache) phrase.push(`disableTtsCache ${this.data.disableTtsCache ? 'on' : 'off'}`);
     return `${this.name}{${phrase.join(',')}}`;
   }
 
@@ -114,6 +139,11 @@ class TaskConfig extends Task {
       cs.notifyEvents = !!this.data.notifyEvents;
     }
 
+    if (this.hasNotifySttLatency) {
+      this.logger.debug(`turning notifySttLatency ${this.notifySttLatency ? 'on' : 'off'}`);
+      cs.notifySttLatencyEnabled = this.notifySttLatency;
+    }
+
     if (this.onHoldMusic) {
       cs.onHoldMusic = this.onHoldMusic;
     }
@@ -125,7 +155,7 @@ class TaskConfig extends Task {
 
       try {
         this.ep = ep;
-        this.startAmd(cs, ep, this, this.data.amd);
+        await this.startAmd(cs, ep, this, this.data.amd);
       } catch (err) {
         this.logger.info({err}, 'Config:exec - Error calling startAmd');
       }
@@ -173,18 +203,20 @@ class TaskConfig extends Task {
         : cs.speechRecognizerVendor;
       cs.speechRecognizerLabel = this.recognizer.label === 'default'
         ? cs.speechRecognizerLabel : this.recognizer.label;
-      cs.speechRecognizerLanguage = this.recognizer.language !== 'default'
+      cs.speechRecognizerLanguage = this.recognizer.language !== undefined && this.recognizer.language !== 'default'
         ? this.recognizer.language
         : cs.speechRecognizerLanguage;
 
       //fallback
-      cs.fallbackSpeechRecognizerVendor = this.recognizer.fallbackVendor !== 'default'
+      cs.fallbackSpeechRecognizerVendor = this.recognizer.fallbackVendor !== undefined &&
+        this.recognizer.fallbackVendor !== 'default'
         ? this.recognizer.fallbackVendor
         : cs.fallbackSpeechRecognizerVendor;
       cs.fallbackSpeechRecognizerLabel = this.recognizer.fallbackLabel === 'default' ?
         cs.fallbackSpeechRecognizerLabel :
         this.recognizer.fallbackLabel;
-      cs.fallbackSpeechRecognizerLanguage = this.recognizer.fallbackLanguage !== 'default'
+      cs.fallbackSpeechRecognizerLanguage = this.recognizer.fallbackLanguage !== undefined &&
+        this.recognizer.fallbackLanguage !== 'default'
         ? this.recognizer.fallbackLanguage
         : cs.fallbackSpeechRecognizerLanguage;
 
@@ -280,6 +312,11 @@ class TaskConfig extends Task {
       });
     }
 
+    if ('autoStreamTts' in this.data) {
+      this.logger.info(`Config: autoStreamTts set to ${this.data.autoStreamTts}`);
+      cs.autoStreamTts = this.data.autoStreamTts;
+    }
+
     if (this.hasFillerNoise) {
       const {enable, ...opts} = this.fillerNoise;
       this.logger.info({fillerNoise: this.fillerNoise}, 'Config: fillerNoise');
@@ -295,9 +332,39 @@ class TaskConfig extends Task {
         voiceMs: this.vad.voiceMs || 250,
         silenceMs: this.vad.silenceMs || 150,
         strategy: this.vad.strategy || 'one-shot',
-        mode: this.vad.mod || 2
+        mode: (this.vad.mode !== undefined && this.vad.mode !== null) ? this.vad.mode : 2,
+        vendor: this.vad.vendor || 'silero',
+        threshold: this.vad.threshold || 0.5,
+        speechPadMs: this.vad.speechPadMs || 30,
       };
     }
+
+    if (this.hasReferHook) {
+      cs.referHook = this.data.referHook;
+    }
+
+    if (this.ttsStream.enable && this.sayOpts) {
+      this.sayOpts.synthesizer = this.hasSynthesizer ? this.synthesizer : {
+        vendor: cs.speechSynthesisVendor,
+        language: cs.speechSynthesisLanguage,
+        voice: cs.speechSynthesisVoice,
+        ...(cs.speechSynthesisLabel && {
+          label: cs.speechSynthesisLabel
+        })
+      };
+      this.logger.info({opts: this.gatherOpts}, 'Config: enabling ttsStream');
+      cs.enableBackgroundTtsStream(this.sayOpts);
+    }
+    // only disable ttsStream if it specifically set to false
+    else if (this.ttsStream.enable === false) {
+      this.logger.info('Config: disabling ttsStream');
+      cs.disableTtsStream();
+    }
+
+    if (this.hasDisableTtsCache) {
+      this.logger.info(`set disableTtsCache = ${this.disableTtsCache}`);
+      cs.disableTtsCache = this.data.disableTtsCache;
+    }
   }
 
   async kill(cs) {

lib/tasks/dequeue.js

@@ -3,8 +3,7 @@ const {TaskName, TaskPreconditions, DequeueResults, BONG_TONE} = require('../uti
 const Emitter = require('events');
 const bent = require('bent');
 const assert = require('assert');
-
-const sleepFor = (ms) => new Promise((resolve) => setTimeout(() => resolve(), ms));
+const { sleepFor } = require('../utils/helpers');
 
 const getUrl = (cs) => `${cs.srf.locals.serviceUrl}/v1/dequeue/${cs.callSid}`;
 

lib/tasks/dial.js

@@ -6,6 +6,7 @@ const {
   TaskName,
   TaskPreconditions,
   MAX_SIMRINGS,
+  MediaPath,
   KillReason
 } = require('../utils/constants');
 const assert = require('assert');
@@ -17,9 +18,13 @@ const dbUtils = require('../utils/db-utils');
 const parseDecibels = require('../utils/parse-decibels');
 const debug = require('debug')('jambonz:feature-server');
 const {parseUri} = require('drachtio-srf');
-const {ANCHOR_MEDIA_ALWAYS, JAMBONZ_DISABLE_DIAL_PAI_HEADER} = require('../config');
-const { isOnhold, isOpusFirst } = require('../utils/sdp-utils');
+const {ANCHOR_MEDIA_ALWAYS,
+  JAMBONZ_DIAL_PAI_HEADER,
+  JAMBONES_DIAL_SBC_FOR_REGISTERED_USER} = require('../config');
+const { isOnhold, isOpusFirst, getLeadingCodec } = require('../utils/sdp-utils');
 const { normalizeJambones } = require('@jambonz/verb-specifications');
+const { selectHostPort } = require('../utils/network');
+const { sleepFor } = require('../utils/helpers');
 
 function parseDtmfOptions(logger, dtmfCapture) {
   let parentDtmfCollector, childDtmfCollector;
@@ -103,6 +108,8 @@ class TaskDial extends Task {
     this.proxy = this.data.proxy;
     this.tag = this.data.tag;
     this.boostAudioSignal = this.data.boostAudioSignal;
+    this._mediaPath = MediaPath.FullMedia;
+    this.forwardPAI = this.data.forwardPAI;
 
     if (this.dtmfHook) {
       const {parentDtmfCollector, childDtmfCollector} = parseDtmfOptions(logger, this.data.dtmfCapture || {});
@@ -114,8 +121,9 @@ class TaskDial extends Task {
       }
     }
 
-    if (this.data.listen) {
-      this.listenTask = makeTask(logger, {'listen': this.data.listen}, this);
+    const listenData = this.data.listen || this.data.stream;
+    if (listenData) {
+      this.listenTask = makeTask(logger, {'listen': listenData }, this);
     }
     if (this.data.transcribe) {
       this.transcribeTask = makeTask(logger, {'transcribe' : this.data.transcribe}, this);
@@ -150,17 +158,22 @@ class TaskDial extends Task {
 
   get canReleaseMedia() {
     const keepAnchor = this.data.anchorMedia ||
-    this.cs.isBackGroundListen ||
-    this.cs.onHoldMusic ||
-    ANCHOR_MEDIA_ALWAYS ||
-    this.listenTask ||
-    this.dubTasks ||
-    this.transcribeTask ||
-    this.startAmd;
+      this.weAreTranscoding ||
+      this.cs.isBackGroundListen ||
+      this.cs.onHoldMusic ||
+      ANCHOR_MEDIA_ALWAYS ||
+      this.listenTask ||
+      this.dubTasks ||
+      this.transcribeTask ||
+      this.startAmd;
 
     return !keepAnchor;
   }
 
+  get shouldExitMediaPathEntirely() {
+    return this.data.exitMediaPath;
+  }
+
   get summary() {
     if (this.target.length === 1) {
       const target = this.target[0];
@@ -181,6 +194,16 @@ class TaskDial extends Task {
 
   async exec(cs) {
     await super.exec(cs);
+
+    if (this.data.anchorMedia && this.data.exitMediaPath) {
+      this.logger.info('Dial:exec - incompatible anchorMedia and exitMediaPath are both set, will obey anchorMedia');
+      delete this.data.exitMediaPath;
+    }
+    if (!this.canReleaseMedia && this.data.exitMediaPath) {
+      this.logger.info(
+        'Dial:exec - exitMediaPath is set so features such as transcribe and record will not work on this call');
+    }
+
     try {
       if (this.listenTask) {
         const {span, ctx} = this.startChildSpan(`nested:${this.listenTask.summary}`);
@@ -203,7 +226,16 @@ class TaskDial extends Task {
       else {
         this.epOther = cs.ep;
         if (this.dialMusic && this.epOther && this.epOther.connected) {
-          this.epOther.play(this.dialMusic).catch((err) => {});
+          (async() => {
+            do {
+              try {
+                await this.epOther.play(this.dialMusic);
+              } catch (err) {
+                this.logger.error(err, `TaskDial:exec error playing dialMusic ${this.dialMusic}`);
+                await sleepFor(1000);
+              }
+            } while (!this.killed && !this.bridged && this._mediaPath === MediaPath.FullMedia);
+          })();
         }
       }
       if (!this.killed) await this._attemptCalls(cs);
@@ -241,21 +273,37 @@ class TaskDial extends Task {
     }
     this._removeDtmfDetection(cs.dlg);
     this._removeDtmfDetection(this.dlg);
-    await this._killOutdials();
+    try {
+      await this._killOutdials();
+    }
+    catch (err) {
+      this.logger.info({err}, 'Dial:kill - error killing outdials');
+    }
     if (this.sd) {
-      this.sd.kill();
+      const byeReasonHeader = this.killReason === KillReason.MediaTimeout ? 'Media Timeout' : undefined;
+      this.sd.kill(byeReasonHeader);
+      this.sd.ep?.removeListener('destroy', this._handleMediaTimeout.bind(this));
       this.sd.removeAllListeners();
       this.sd = null;
     }
     if (this.callSid) sessionTracker.remove(this.callSid);
     if (this.listenTask) {
-      await this.listenTask.kill(cs);
-      this.listenTask.span.end();
+      try {
+        await this.listenTask.kill(cs);
+        this.listenTask?.span?.end();
+      }
+      catch (err) {
+        this.logger.error({err}, 'Dial:kill - error killing listen task');
+      }
       this.listenTask = null;
     }
     if (this.transcribeTask) {
-      await this.transcribeTask.kill(cs);
-      this.transcribeTask.span.end();
+      try {
+        await this.transcribeTask.kill(cs);
+        this.transcribeTask?.span?.end();
+      } catch (err) {
+        this.logger.error({err}, 'Dial:kill - error killing transcribe task');
+      }
       this.transcribeTask = null;
     }
     this.notifyTaskDone();
@@ -289,7 +337,7 @@ class TaskDial extends Task {
       if (!cs.callGone && this.epOther) {
 
         /* if we can release the media back to the SBC, do so now */
-        if (this.canReleaseMedia) this._releaseMedia(cs, this.sd);
+        if (this.canReleaseMedia) this._releaseMedia(cs, this.sd, this.shouldExitMediaPathEntirely);
         else this.epOther.bridge(this.ep);
       }
     } catch (err) {
@@ -329,20 +377,33 @@ class TaskDial extends Task {
 
         const to = parseUri(req.getParsedHeader('Refer-To').uri);
         const by = parseUri(req.getParsedHeader('Referred-By').uri);
+        const referredBy = req.get('Referred-By');
+        const userAgent = req.get('User-Agent');
+        const customHeaders = Object.keys(req.headers)
+          .filter((h) => h.toLowerCase().startsWith('x-'))
+          .reduce((acc, h) => {
+            acc[h] = req.get(h);
+            return acc;
+          }, {});
         this.logger.info({to}, 'refer to parsed');
         const json = await cs.requestor.request('verb:hook', this.referHook, {
           ...(callInfo.toJSON()),
           refer_details: {
             sip_refer_to: req.get('Refer-To'),
-            sip_referred_by: req.get('Referred-By'),
-            sip_user_agent: req.get('User-Agent'),
             refer_to_user: to.scheme === 'tel' ? to.number : to.user,
-            referred_by_user: by.scheme === 'tel' ? by.number : by.user,
+            ...(referredBy && {sip_referred_by: referredBy}),
+            ...(userAgent && {sip_user_agent: userAgent}),
+            ...(by && {referred_by_user: by.scheme === 'tel' ? by.number : by.user}),
             referring_call_sid,
-            referred_call_sid
+            referred_call_sid,
+            ...customHeaders
           }
         }, httpHeaders);
-        if (json && Array.isArray(json)) {
+        res.send(202);
+        this.logger.info('DialTask:handleRefer - sent 202 Accepted');
+
+        const returnedInstructions = !!json && Array.isArray(json);
+        if (returnedInstructions) {
           try {
             const logger = isChild ? this.logger : this.sd.logger;
             const tasks = normalizeJambones(logger, json).map((tdata) => makeTask(this.logger, tdata));
@@ -360,14 +421,23 @@ class TaskDial extends Task {
                 /* need to update the callSid of the child with its own (new) AdultingCallSession */
                 sessionTracker.add(adultingSession.callSid, adultingSession);
               }
+              if (this.ep) this.ep.unbridge();
+
+              /* if we got the REFER on the parent leg, end the dial task after completing the refer */
+              if (!isChild) {
+                logger.info('DialTask:handleRefer - killing dial task after processing REFER on parent leg');
+                cs.currentTask?.kill(cs, KillReason.ReferComplete);
+              }
             }
           } catch (err) {
             this.logger.info(err, 'Dial:handleRefer - error setting new application after receiving REFER');
           }
         }
-        res.send(202);
-        this.logger.info('DialTask:handleRefer - sent 202 Accepted');
+        else {
+          this.logger.info('DialTask:handleRefer - no tasks returned from referHook, not setting new application');
+        }
       } catch (err) {
+        this.logger.info({err}, 'DialTask:handleRefer - error processing incoming REFER');
         res.send(err.statusCode || 501);
       }
     }
@@ -453,7 +523,7 @@ class TaskDial extends Task {
     dlg && dlg.removeAllListeners('info');
   }
 
-  async _onRequestWithinDialog(cs, req, res) {
+  _onRequestWithinDialog(cs, req, res) {
     cs._onRequestWithinDialog(req, res);
   }
 
@@ -473,31 +543,41 @@ class TaskDial extends Task {
   }
 
   async _attemptCalls(cs) {
-    const {req, srf} = cs;
+    const {req, callInfo, direction, srf} = cs;
     const {getSBC} = srf.locals;
     const {lookupTeamsByAccount, lookupAccountBySid} = srf.locals.dbHelpers;
-    const {lookupCarrier, lookupCarrierByPhoneNumber} = dbUtils(this.logger, cs.srf);
-    const sbcAddress = this.proxy || getSBC();
+    const {lookupCarrier, lookupCarrierByPhoneNumber, lookupVoipCarrierBySid} = dbUtils(this.logger, cs.srf);
+    let sbcAddress = this.proxy || getSBC();
     const teamsInfo = {};
     let fqdn;
-
+    const forwardPAI = this.forwardPAI ?? JAMBONZ_DIAL_PAI_HEADER; // dial verb overides env var
+    this.logger.debug(forwardPAI, 'forwardPAI value');
     if (!sbcAddress) throw new Error('no SBC found for outbound call');
     this.headers = {
       'X-Account-Sid': cs.accountSid,
       ...(req && req.has('X-CID') && {'X-CID': req.get('X-CID')}),
-      ...(req && req.has('P-Asserted-Identity') && !JAMBONZ_DISABLE_DIAL_PAI_HEADER &&
-        {'P-Asserted-Identity': req.get('P-Asserted-Identity')}),
+      ...(direction === 'outbound' && callInfo.sbcCallid && {'X-CID': callInfo.sbcCallid}),
+      ...(req && forwardPAI && {
+        ...(req.has('P-Asserted-Identity') && {'P-Asserted-Identity': req.get('P-Asserted-Identity')}),
+        ...(req.has('Privacy') && {'Privacy': req.get('Privacy')}),
+      }),
       ...(req && req.has('X-Voip-Carrier-Sid') && {'X-Voip-Carrier-Sid': req.get('X-Voip-Carrier-Sid')}),
       // Put headers at the end to make sure opt.headers override all default behavior.
       ...this.headers
     };
 
+    // default to inband dtmf if not specified
+    this.inbandDtmfEnabled = cs.inbandDtmfEnabled;
+    // get calling user from From header
+    const parsedFrom = req.getParsedHeader('from');
+    const fromUri = parseUri(parsedFrom.uri);
     const opts = {
       headers: this.headers,
       proxy: `sip:${sbcAddress}`,
-      callingNumber: this.callerId || req.callingNumber,
+      callingNumber: this.callerId || fromUri.user,
       ...(this.callerName && {callingName: this.callerName}),
-      opusFirst: isOpusFirst(this.cs.ep.remote.sdp)
+      opusFirst: isOpusFirst(this.cs.ep.remote.sdp),
+      isVideoCall: this.cs.ep.remote.sdp.includes('m=video')
     };
 
     const t = this.target.find((t) => t.type === 'teams');
@@ -541,6 +621,15 @@ class TaskDial extends Task {
             this.logger.error({err}, 'Error looking up account by sid');
           }
         }
+        // find handling sbc sip for called user
+        if (JAMBONES_DIAL_SBC_FOR_REGISTERED_USER && t.type === 'user') {
+          const { registrar }  = srf.locals.dbHelpers;
+          const reg = await registrar.query(t.name);
+          if (reg) {
+            sbcAddress = selectHostPort(this.logger, reg.sbcAddress, 'tcp')[1];
+          }
+          //sbc outbound return 404 Notfound to handle case called user is not reigstered.
+        }
         if (t.type === 'phone' && t.trunk) {
           const voip_carrier_sid = await lookupCarrier(cs.accountSid, t.trunk);
           this.logger.info(`Dial:_attemptCalls: selected ${voip_carrier_sid} for requested carrier: ${t.trunk}`);
@@ -553,14 +642,23 @@ class TaskDial extends Task {
          * trunk isn't specified,
          * check if number matches any existing numbers
          *  */
-        if (t.type === 'phone' && !t.trunk) {
+        const { lookupLcrByAccount}  = srf.locals.dbHelpers;
+        const lcrs = await lookupLcrByAccount(cs.accountSid);
+        if (t.type === 'phone' && !t.trunk && lcrs.length == 0) {
           const str = this.callerId || req.callingNumber || '';
           const callingNumber = str.startsWith('+') ? str.substring(1) : str;
           const voip_carrier_sid = await lookupCarrierByPhoneNumber(cs.accountSid, callingNumber);
+          const req_voip_carrier_sid = req.has('X-Voip-Carrier-Sid') ? req.get('X-Voip-Carrier-Sid') : null;
           if (voip_carrier_sid) {
             this.logger.info(
               `Dial:_attemptCalls: selected voip_carrier_sid ${voip_carrier_sid} for callingNumber: ${callingNumber}`);
             opts.headers['X-Requested-Carrier-Sid'] = voip_carrier_sid;
+
+            // Checking if outbound carrier is different from inbound carrier and has dtmf type tones
+            if (voip_carrier_sid !== req_voip_carrier_sid) {
+              const [voipCarrier] = await lookupVoipCarrierBySid(voip_carrier_sid);
+              this.inbandDtmfEnabled = voipCarrier?.dtmf_type === 'tones';
+            }
           }
         }
 
@@ -579,7 +677,8 @@ class TaskDial extends Task {
           rootSpan: cs.rootSpan,
           startSpan: this.startSpan.bind(this),
           dialTask: this,
-          onHoldMusic: this.cs.onHoldMusic
+          onHoldMusic: this.cs.onHoldMusic,
+          tmpFiles: this.cs.tmpFiles,
         });
         this.dials.set(sd.callSid, sd);
 
@@ -601,6 +700,7 @@ class TaskDial extends Task {
                 dialCallStatus: obj.callStatus,
                 dialSipStatus: obj.sipStatus,
                 dialCallSid: sd.callSid,
+                dialSbcCallid: sd.callInfo.sbcCallid
               });
             }
             switch (obj.callStatus) {
@@ -679,6 +779,9 @@ class TaskDial extends Task {
         this.epOther.api('uuid_break', this.epOther.uuid);
         this.epOther.bridge(sd.ep);
       }
+      else {
+        this.logger.error('Dial:_connectSingleDial - no other endpoint to bridge!');
+      }
       this.bridged = true;
     }
 
@@ -716,7 +819,7 @@ class TaskDial extends Task {
             // Offhold, time to release media
             const newSdp = await this.ep.modify(req.body);
             await res.send(200, {body: newSdp});
-            await this._releaseMedia(this.cs, this.sd);
+            await this._releaseMedia(this.cs, this.sd, this.shouldExitMediaPathEntirely);
             this.isOutgoingLegHold = false;
           } else {
             this.logger.debug('Dial: _onReinvite receive unhold Request, update media server');
@@ -800,10 +903,14 @@ class TaskDial extends Task {
 
     if (this.parentDtmfCollector) this._installDtmfDetection(cs, cs.dlg);
     if (this.childDtmfCollector) this._installDtmfDetection(cs, this.dlg);
-    if (cs.sipRequestWithinDialogHook) this._initSipIndialogRequestListener(cs, this.dlg);
+    if (cs.sipRequestWithinDialogHook) {
+      /* remove any existing listener to escape from duplicating events */
+      this._removeSipIndialogRequestListener(this.dlg);
+      this._initSipIndialogRequestListener(cs, this.dlg);
+    }
 
     if (this.transcribeTask) this.transcribeTask.exec(cs, {ep: this.epOther, ep2:this.ep});
-    if (this.listenTask) this.listenTask.exec(cs, {ep: this.epOther});
+    if (this.listenTask) this.listenTask.exec(cs, {ep: this.listenTask.channel === 2 ? this.ep : this.epOther});
     if (this.startAmd) {
       try {
         this.startAmd(cs, this.ep, this, this.data.amd);
@@ -823,9 +930,25 @@ class TaskDial extends Task {
         this.logger.info({err}, 'Dial:_selectSingleDial - Error boosting audio signal');
       }
     }
-
+    /* basic determination to see if call is being transcoded */
+    const codecA = getLeadingCodec(this.epOther.local.sdp);
+    const codecB = getLeadingCodec(this.ep.remote.sdp);
+    this.weAreTranscoding = (codecA !== codecB);
+    if (this.weAreTranscoding) {
+      this.logger.info(`Dial:_selectSingleDial - transcoding from ${codecA} (A leg) to ${codecB} (B leg)`);
+    }
     /* if we can release the media back to the SBC, do so now */
-    if (this.canReleaseMedia) setTimeout(this._releaseMedia.bind(this, cs, sd), 200);
+    if (this.canReleaseMedia || this.shouldExitMediaPathEntirely) {
+      setTimeout(this._releaseMedia.bind(this, cs, sd, this.shouldExitMediaPathEntirely), 200);
+    }
+
+    this.sd.ep.once('destroy', this._handleMediaTimeout.bind(this));
+  }
+
+  _handleMediaTimeout(evt) {
+    if (evt?.reason === 'MEDIA_TIMEOUT' && this.sd && this.bridged) {
+      this.kill(this.cs, KillReason.MediaTimeout);
+    }
   }
 
   _bridgeEarlyMedia(sd) {
@@ -837,22 +960,57 @@ class TaskDial extends Task {
     }
   }
 
+  /* public api */
+  async updateMediaPath(desiredPath) {
+    this.logger.info(`Dial:updateMediaPath - ${this._mediaPath} => ${desiredPath}`);
+    switch (desiredPath) {
+      case MediaPath.NoMedia:
+        assert(this._mediaPath !== MediaPath.NoMedia, 'updateMediaPath: already no-media');
+        await this._releaseMedia(this.cs, this.sd, true);
+        break;
+
+      case MediaPath.PartialMedia:
+        assert(this._mediaPath !== MediaPath.PartialMedia, 'updateMediaPath: already partial-media');
+        if (this._mediaPath === MediaPath.FullMedia) {
+          await this._releaseMedia(this.cs, this.sd, false);
+        }
+        else {
+          // to go from no-media to partial-media we need to go through full-media first
+          await this.reAnchorMedia(this.cs, this.sd);
+          await this._releaseMedia(this.cs, this.sd, false);
+        }
+        assert(!this.epOther, 'updateMediaPath: epOther should be null');
+        assert(!this.ep, 'updateMediaPath: ep should be null');
+
+        break;
+      case MediaPath.FullMedia:
+        assert(this._mediaPath !== MediaPath.FullMedia, 'updateMediaPath: already full-media');
+        await this.reAnchorMedia(this.cs, this.sd);
+        break;
+
+      default:
+        assert(false, `updateMediaPath: invalid path request ${desiredPath}`);
+    }
+  }
+
   /**
    * Release the media from freeswitch
    * @param {*} cs
    * @param {*} sd
    */
-  async _releaseMedia(cs, sd) {
+  async _releaseMedia(cs, sd, releaseEntirely = false) {
     assert(cs.ep && sd.ep);
 
     try {
       // Wait until we got new SDP from B leg to ofter to A Leg
       const aLegSdp = cs.ep.remote.sdp;
-      await sd.releaseMediaToSBC(aLegSdp, cs.ep.local.sdp);
+      await sd.releaseMediaToSBC(aLegSdp, cs.ep.local.sdp, releaseEntirely);
       const bLegSdp = sd.dlg.remote.sdp;
-      await cs.releaseMediaToSBC(bLegSdp);
+      await cs.releaseMediaToSBC(bLegSdp, releaseEntirely);
       this.epOther = null;
-      this.logger.info('Dial:_releaseMedia - successfully released media from freewitch');
+      this._mediaPath = releaseEntirely ? MediaPath.NoMedia : MediaPath.PartialMedia;
+      this.logger.info(
+        `Dial:_releaseMedia - successfully released media from freeswitch, media path is now ${this._mediaPath}`);
     } catch (err) {
       this.logger.info({err}, 'Dial:_releaseMedia error');
     }
@@ -861,9 +1019,15 @@ class TaskDial extends Task {
   async reAnchorMedia(cs, sd) {
     if (cs.ep && sd.ep) return;
 
-    this.logger.info('Dial:reAnchorMedia - re-anchoring media to freewitch');
-    await Promise.all([sd.reAnchorMedia(), cs.reAnchorMedia()]);
+    this.logger.info('Dial:reAnchorMedia - re-anchoring media to freeswitch');
+    await Promise.all([sd.reAnchorMedia(this._mediaPath), cs.reAnchorMedia(this._mediaPath)]);
     this.epOther = cs.ep;
+
+    this.epOther.bridge(this.ep);
+
+    this._mediaPath = MediaPath.FullMedia;
+    this.logger.info(
+      `Dial:_releaseMedia - successfully re-anchored media to freeswitch, media path is now ${this._mediaPath}`);
   }
 
   // Handle RE-INVITE hold from caller leg.
@@ -882,11 +1046,12 @@ class TaskDial extends Task {
         }
         this._onHoldHook(req);
       } else if (!isOnhold(req.body)) {
-        if (this.epOther && this.ep && this.isIncomingLegHold && this.canReleaseMedia) {
+        if (this.epOther && this.ep && this.isIncomingLegHold &&
+          (this.canReleaseMedia || this.shouldExitMediaPathEntirely)) {
           // Offhold, time to release media
           const newSdp = await this.epOther.modify(req.body);
           await res.send(200, {body: newSdp});
-          await this._releaseMedia(this.cs, this.sd);
+          await this._releaseMedia(this.cs, this.sd, this.shouldExitMediaPathEntirely);
           isHandled = true;
         }
         this.isIncomingLegHold = false;
@@ -945,7 +1110,9 @@ class TaskDial extends Task {
               callInfo: this.cs.callInfo,
               accountInfo: this.cs.accountInfo,
               tasks,
-              rootSpan: this.cs.rootSpan
+              rootSpan: this.cs.rootSpan,
+              req: this.cs.req,
+              tmpFiles: this.cs.tmpFiles,
             });
             await this._onHoldSession.exec();
             this._onHoldSession = null;

lib/tasks/dub.js

@@ -83,7 +83,8 @@ class TaskDub extends TtsTask {
       action: 'playOnTrack',
       track: this.track,
       play: this.play,
-      loop: this.loop ? 'loop' : 'once',
+      // drachtio-fsmrf will convert loop from boolean to 'loop' or 'once'
+      loop: this.loop,
       gain: this.gain
     });
   }

lib/tasks/enqueue.js

@@ -369,7 +369,9 @@ class TaskEnqueue extends Task {
         callInfo: cs.callInfo,
         accountInfo: cs.accountInfo,
         tasks: tasksToRun,
-        rootSpan: cs.rootSpan
+        rootSpan: cs.rootSpan,
+        req: cs.req,
+        tmpFiles: cs.tmpFiles,
       });
       await this._playSession.exec();
       this._playSession = null;

lib/tasks/gather.js

@@ -5,14 +5,21 @@ const {
   AwsTranscriptionEvents,
   AzureTranscriptionEvents,
   DeepgramTranscriptionEvents,
+  GladiaTranscriptionEvents,
   SonioxTranscriptionEvents,
   CobaltTranscriptionEvents,
   IbmTranscriptionEvents,
   NvidiaTranscriptionEvents,
   JambonzTranscriptionEvents,
   AssemblyAiTranscriptionEvents,
+  HoundifyTranscriptionEvents,
+  DeepgramfluxTranscriptionEvents,
+  VoxistTranscriptionEvents,
+  CartesiaTranscriptionEvents,
+  OpenAITranscriptionEvents,
   VadDetection,
-  VerbioTranscriptionEvents
+  VerbioTranscriptionEvents,
+  SpeechmaticsTranscriptionEvents
 } = require('../utils/constants.json');
 const {
   JAMBONES_GATHER_EARLY_HINTS_MATCH,
@@ -22,6 +29,8 @@ const {
 const makeTask = require('./make_task');
 const assert = require('assert');
 const SttTask = require('./stt-task');
+const { SpeechCredentialError } = require('../utils/error');
+const SPEECHMATICS_DEFAULT_ASR_TIMEOUT = 1200;
 
 class TaskGather extends SttTask {
   constructor(logger, opts, parentTask) {
@@ -79,12 +88,15 @@ class TaskGather extends SttTask {
     this._bufferedTranscripts = [];
     this.partialTranscriptsCount = 0;
     this.bugname_prefix = 'gather_';
+
   }
 
   get name() { return TaskName.Gather; }
 
   get needsStt() { return this.input.includes('speech'); }
 
+  get isBackgroundGather() { return this.bugname_prefix === 'background_bargeIn_'; }
+
   get wantsSingleUtterance() {
     return this.data.recognizer?.singleUtterance === true;
   }
@@ -106,6 +118,12 @@ class TaskGather extends SttTask {
     return this.fillerNoise.startDelaySecs;
   }
 
+  get isStreamingTts() { return this.sayTask && this.sayTask.isStreamingTts; }
+
+  getTtsVendorData() {
+    if (this.sayTask) return this.sayTask.getTtsVendorData(this.cs);
+  }
+
   get summary() {
     let s = `${this.name}{`;
     if (this.input.length === 2) s += 'inputs=[speech,digits],';
@@ -122,10 +140,26 @@ class TaskGather extends SttTask {
     return s;
   }
 
-  async exec(cs, {ep}) {
+  async exec(cs, obj) {
+    try {
+      await this.handling(cs, obj);
+    } catch (error) {
+      if (
+        // avoid bargein task with sticky will restart forever
+        // throw exception to stop the loop.
+        !this.sticky &&
+        error instanceof SpeechCredentialError) {
+        this.logger.info('Gather failed due to SpeechCredentialError, finished!');
+        this.notifyTaskDone();
+        return;
+      }
+      throw error;
+    }
+  }
+
+  async handling(cs, {ep}) {
     this.logger.debug({options: this.data}, 'Gather:exec');
     await super.exec(cs, {ep});
-    const {updateSpeechCredentialLastUsed} = require('../utils/db-utils')(this.logger, cs.srf);
 
     this.fillerNoise = {
       ...(cs.fillerNoise || {}),
@@ -141,12 +175,23 @@ class TaskGather extends SttTask {
       const {hints, hintsBoost} = cs.globalSttHints;
       const setOfHints = new Set((this.data.recognizer.hints || [])
         .concat(hints)
-        .filter((h) => typeof h === 'string' && h.length > 0));
+        // allow for hints to be an array of object
+        .filter((h) => (typeof h === 'string' && h.length > 0) || (typeof h === 'object')));
       this.data.recognizer.hints = [...setOfHints];
       if (!this.data.recognizer.hintsBoost && hintsBoost) this.data.recognizer.hintsBoost = hintsBoost;
       this.logger.debug({hints: this.data.recognizer.hints, hintsBoost: this.data.recognizer.hintsBoost},
         'Gather:exec - applying global sttHints');
     }
+
+    // specials case for speechmatics: they dont do endpointing so we need to enable continuous ASR
+    if (this.vendor === 'speechmatics' && !this.isContinuousAsr) {
+      const maxDelay = this.recognizer?.speechmaticsOptions?.transcription_config?.max_delay;
+      if (maxDelay) this.asrTimeout = Math.min(SPEECHMATICS_DEFAULT_ASR_TIMEOUT, maxDelay * 1000);
+      else this.asrTimeout = SPEECHMATICS_DEFAULT_ASR_TIMEOUT;
+      this.isContinuousAsr = true;
+      this.logger.debug(`Gather:exec - auto-enabling continuous ASR for speechmatics w/ timeout ${this.asrTimeout}`);
+    }
+
     if (!this.isContinuousAsr && cs.isContinuousAsr) {
       this.isContinuousAsr = true;
       this.asrTimeout = cs.asrTimeout * 1000;
@@ -177,14 +222,18 @@ class TaskGather extends SttTask {
     this._startVad();
 
     const startDtmfListener = () => {
+      assert(!this._dtmfListenerStarted);
       if (this.input.includes('digits') || this.dtmfBargein || this.asrDtmfTerminationDigit) {
         ep.on('dtmf', this._onDtmf.bind(this, cs, ep));
+        this._dtmfListenerStarted = true;
       }
     };
 
     const startListening = async(cs, ep) => {
       this._startTimer();
-      if (this.isContinuousAsr && 0 === this.timeout) this._startAsrTimer();
+      if (this.isContinuousAsr && 0 === this.timeout && !this.isBackgroundGather) {
+        this._startAsrTimer();
+      }
       if (this.input.includes('speech') && !this.listenDuringPrompt) {
         try {
           await this._setSpeechHandlers(cs, ep);
@@ -193,7 +242,6 @@ class TaskGather extends SttTask {
             return;
           }
           this._startTranscribing(ep);
-          return updateSpeechCredentialLastUsed(this.sttCredentials.speech_credential_sid);
         } catch (e) {
           await this._startFallback(cs, ep, {error: e});
         }
@@ -205,6 +253,7 @@ class TaskGather extends SttTask {
         const {span, ctx} = this.startChildSpan(`nested:${this.sayTask.summary}`);
         const process = () => {
           this.logger.debug('Gather: nested say task completed');
+          this.playComplete = true;
           if (!this.listenDuringPrompt) {
             startDtmfListener();
           }
@@ -221,20 +270,28 @@ class TaskGather extends SttTask {
         };
         this.sayTask.span = span;
         this.sayTask.ctx = ctx;
-        this.sayTask.exec(cs, {ep})  // kicked off, _not_ waiting for it to complete
+        this.sayTask
+          .exec(cs, {ep})  // kicked off, _not_ waiting for it to complete
+          .then(() => {
+            if (this.sayTask.isStreamingTts) return;
+            this.logger.debug('Gather:exec - nested say task completed');
+            span.end();
+            process();
+            return;
+          })
           .catch((err) => {
             process();
           });
-        this.sayTask.on('playDone', (err) => {
-          span.end();
-          if (err) this.logger.error({err}, 'Gather:exec Error playing tts');
+        if (this.sayTask.isStreamingTts && !this.sayTask.closeOnStreamEmpty) {
+          // if streaming tts, we do not wait for it to complete if it is not closing the stream automatically
           process();
-        });
+        }
       }
       else if (this.playTask) {
         const {span, ctx} = this.startChildSpan(`nested:${this.playTask.summary}`);
         const process = () => {
           this.logger.debug('Gather: nested play task completed');
+          this.playComplete = true;
           if (!this.listenDuringPrompt) {
             startDtmfListener();
           }
@@ -251,15 +308,17 @@ class TaskGather extends SttTask {
         };
         this.playTask.span = span;
         this.playTask.ctx = ctx;
-        this.playTask.exec(cs, {ep})  // kicked off, _not_ waiting for it to complete
+        this.playTask
+          .exec(cs, {ep})  // kicked off, _not_ waiting for it to complete
+          .then(() => {
+            this.logger.debug('Gather:exec - nested play task completed');
+            span.end();
+            process();
+            return;
+          })
           .catch((err) => {
             process();
           });
-        this.playTask.on('playDone', (err) => {
-          span.end();
-          if (err) this.logger.error({err}, 'Gather:exec Error playing url');
-          process();
-        });
       }
       else {
         if (this.killed) {
@@ -273,15 +332,14 @@ class TaskGather extends SttTask {
         await this._setSpeechHandlers(cs, ep);
         if (!this.resolved && !this.killed) {
           this._startTranscribing(ep);
-          updateSpeechCredentialLastUsed(this.sttCredentials.speech_credential_sid)
-            .catch(() => {/*already logged error */});
         }
         else {
           this.logger.info('Gather:exec - task was killed or resolved quickly, not starting transcription');
         }
       }
 
-      if (this.listenDuringPrompt) {
+      // https://github.com/jambonz/jambonz-feature-server/issues/913
+      if (this.listenDuringPrompt || (!this.sayTask && !this.playTask)) {
         startDtmfListener();
       }
 
@@ -304,6 +362,7 @@ class TaskGather extends SttTask {
     this.sayTask?.span.end();
     this._stopVad();
     this._resolve('killed');
+    cs.stopSttLatencyVad();
   }
 
   updateTaskInProgress(opts) {
@@ -319,12 +378,25 @@ class TaskGather extends SttTask {
 
   _onDtmf(cs, ep, evt) {
     this.logger.debug(evt, 'TaskGather:_onDtmf');
+    if (!this._timeoutTimer && this.timeout > 0) {
+      this._startTimer();
+    }
     clearTimeout(this.interDigitTimer);
     let resolved = false;
     if (this.dtmfBargein) {
+      if (!this.playComplete) {
+        this.notifyStatus({event: 'dtmf-bargein-detected', ...evt});
+      }
       this._killAudio(cs);
       this.emit('dtmf', evt);
     }
+    if (this.isContinuousAsr && evt.dtmf === this.asrDtmfTerminationDigit && this._bufferedTranscripts.length > 0) {
+      this.logger.info(`continuousAsr triggered with dtmf ${this.asrDtmfTerminationDigit}`);
+      this._clearAsrTimer();
+      this._clearTimer();
+      this._startFinalAsrTimer();
+      return;
+    }
     if (evt.dtmf === this.finishOnKey && this.input.includes('digits')) {
       resolved = true;
       this._resolve('dtmf-terminator-key');
@@ -333,12 +405,8 @@ class TaskGather extends SttTask {
       if (this.digitBuffer.length === 0 && this.needsStt) {
         // DTMF is higher priority than STT.
         this.removeCustomEventListeners();
-        ep.stopTranscription({
-          vendor: this.vendor,
-          bugname: this.bugname,
-        })
-          .catch((err) => this.logger.error({err},
-            ` Received DTMF, Error stopping transcription for vendor ${this.vendor}`));
+        this._clearAsrTimer(); //clear ASR timer as we're now using dtmf
+        this._stopTranscribing(ep);
       }
       this.digitBuffer += evt.dtmf;
       const len = this.digitBuffer.length;
@@ -347,18 +415,12 @@ class TaskGather extends SttTask {
         this._resolve('dtmf-num-digits');
       }
     }
-    else if (this.isContinuousAsr && evt.dtmf === this.asrDtmfTerminationDigit) {
-      this.logger.info(`continuousAsr triggered with dtmf ${this.asrDtmfTerminationDigit}`);
-      this._clearAsrTimer();
-      this._clearTimer();
-      this._startFinalAsrTimer();
-      return;
-    }
     if (!resolved && this.interDigitTimeout > 0 && this.digitBuffer.length >= this.minDigits) {
       /* start interDigitTimer */
       const ms = this.interDigitTimeout * 1000;
       this.logger.debug(`starting interdigit timer of ${ms}`);
       this.interDigitTimer = setTimeout(() => this._resolve('dtmf-interdigit-timeout'), ms);
+      this._clearTimer(); //clear main timer as we're now using interdigit dtmf timer
     }
   }
 
@@ -416,6 +478,28 @@ class TaskGather extends SttTask {
         this.addCustomEventListener(ep, DeepgramTranscriptionEvents.Connect, this._onVendorConnect.bind(this, cs, ep));
         this.addCustomEventListener(ep, DeepgramTranscriptionEvents.ConnectFailure,
           this._onVendorConnectFailure.bind(this, cs, ep));
+        this.addCustomEventListener(ep, DeepgramTranscriptionEvents.Error, this._onVendorError.bind(this, cs, ep));
+        break;
+
+      case 'deepgramflux':
+        this.bugname = `${this.bugname_prefix}deepgramflux_transcribe`;
+        this.addCustomEventListener(
+          ep, DeepgramfluxTranscriptionEvents.Transcription, this._onTranscription.bind(this, cs, ep));
+        this.addCustomEventListener(
+          ep, DeepgramfluxTranscriptionEvents.Connect, this._onVendorConnect.bind(this, cs, ep));
+        this.addCustomEventListener(ep, DeepgramfluxTranscriptionEvents.ConnectFailure,
+          this._onVendorConnectFailure.bind(this, cs, ep));
+        this.addCustomEventListener(ep, DeepgramfluxTranscriptionEvents.Error, this._onVendorError.bind(this, cs, ep));
+        break;
+
+      case 'gladia':
+        this.bugname = `${this.bugname_prefix}gladia_transcribe`;
+        this.addCustomEventListener(
+          ep, GladiaTranscriptionEvents.Transcription, this._onTranscription.bind(this, cs, ep));
+        this.addCustomEventListener(ep, GladiaTranscriptionEvents.Connect, this._onVendorConnect.bind(this, cs, ep));
+        this.addCustomEventListener(ep, GladiaTranscriptionEvents.ConnectFailure,
+          this._onVendorConnectFailure.bind(this, cs, ep));
+        this.addCustomEventListener(ep, GladiaTranscriptionEvents.Error, this._onVendorError.bind(this, cs, ep));
         break;
 
       case 'soniox':
@@ -494,6 +578,83 @@ class TaskGather extends SttTask {
         this.addCustomEventListener(ep, AssemblyAiTranscriptionEvents.ConnectFailure,
           this._onVendorConnectFailure.bind(this, cs, ep));
         break;
+
+      case 'houndify':
+        this.bugname = `${this.bugname_prefix}houndify_transcribe`;
+        this.addCustomEventListener(ep, HoundifyTranscriptionEvents.Transcription,
+          this._onTranscription.bind(this, cs, ep));
+        this.addCustomEventListener(ep, HoundifyTranscriptionEvents.Error,
+          this._onVendorError.bind(this, cs, ep));
+        this.addCustomEventListener(ep, HoundifyTranscriptionEvents.ConnectFailure,
+          this._onVendorConnectFailure.bind(this, cs, ep));
+        this.addCustomEventListener(ep, HoundifyTranscriptionEvents.Connect,
+          this._onVendorConnect.bind(this, cs, ep));
+        break;
+
+      case 'voxist':
+        this.bugname = `${this.bugname_prefix}voxist_transcribe`;
+        this.addCustomEventListener(ep, VoxistTranscriptionEvents.Transcription,
+          this._onTranscription.bind(this, cs, ep));
+        this.addCustomEventListener(
+          ep, VoxistTranscriptionEvents.Connect, this._onVendorConnect.bind(this, cs, ep));
+        this.addCustomEventListener(ep, VoxistTranscriptionEvents.Error, this._onVendorError.bind(this, cs, ep));
+        this.addCustomEventListener(ep, VoxistTranscriptionEvents.ConnectFailure,
+          this._onVendorConnectFailure.bind(this, cs, ep));
+        break;
+
+      case 'cartesia':
+        this.bugname = `${this.bugname_prefix}cartesia_transcribe`;
+        this.addCustomEventListener(ep, CartesiaTranscriptionEvents.Transcription,
+          this._onTranscription.bind(this, cs, ep));
+        this.addCustomEventListener(
+          ep, CartesiaTranscriptionEvents.Connect, this._onVendorConnect.bind(this, cs, ep));
+        this.addCustomEventListener(ep, CartesiaTranscriptionEvents.Error, this._onVendorError.bind(this, cs, ep));
+        this.addCustomEventListener(ep, CartesiaTranscriptionEvents.ConnectFailure,
+          this._onVendorConnectFailure.bind(this, cs, ep));
+        break;
+
+      case 'speechmatics':
+        this.bugname = `${this.bugname_prefix}speechmatics_transcribe`;
+        this.addCustomEventListener(
+          ep, SpeechmaticsTranscriptionEvents.Transcription, this._onTranscription.bind(this, cs, ep));
+        this.addCustomEventListener(ep, SpeechmaticsTranscriptionEvents.Info,
+          this._onSpeechmaticsInfo.bind(this, cs, ep));
+        this.addCustomEventListener(ep, SpeechmaticsTranscriptionEvents.RecognitionStarted,
+          this._onSpeechmaticsRecognitionStarted.bind(this, cs, ep));
+        this.addCustomEventListener(ep, SpeechmaticsTranscriptionEvents.Connect,
+          this._onVendorConnect.bind(this, cs, ep));
+        this.addCustomEventListener(ep, SpeechmaticsTranscriptionEvents.ConnectFailure,
+          this._onVendorConnectFailure.bind(this, cs, ep));
+        this.addCustomEventListener(ep, SpeechmaticsTranscriptionEvents.Error,
+          this._onSpeechmaticsErrror.bind(this, cs, ep));
+
+        break;
+
+      case 'openai':
+        this.bugname = `${this.bugname_prefix}openai_transcribe`;
+        this.addCustomEventListener(
+          ep, OpenAITranscriptionEvents.Transcription, this._onTranscription.bind(this, cs, ep));
+        this.addCustomEventListener(
+          ep, OpenAITranscriptionEvents.SpeechStarted, this._onOpenAISpeechStarted.bind(this, cs, ep));
+        this.addCustomEventListener(
+          ep, OpenAITranscriptionEvents.SpeechStopped, this._onOpenAISpeechStopped.bind(this, cs, ep));
+        this.addCustomEventListener(ep, OpenAITranscriptionEvents.Connect,
+          this._onVendorConnect.bind(this, cs, ep));
+        this.addCustomEventListener(ep, OpenAITranscriptionEvents.ConnectFailure,
+          this._onVendorConnectFailure.bind(this, cs, ep));
+        this.addCustomEventListener(ep, OpenAITranscriptionEvents.Error,
+          this._onOpenAIErrror.bind(this, cs, ep));
+
+        /* openai delta transcripts are useful only for minBargeinWordCount eval */
+        if (this.minBargeinWordCount > 1) {
+          this.openaiPartials = [];
+          opts.OPENAI_WANT_PARTIALS = 1;
+          this.addCustomEventListener(
+            ep, OpenAITranscriptionEvents.PartialTranscript, this._onOpenAIPartialTranscript.bind(this, cs, ep));
+        }
+        this.modelSupportsConversationTracking = opts.OPENAI_MODEL !== 'whisper-1';
+        break;
+
       default:
         if (this.vendor.startsWith('custom:')) {
           this.bugname = `${this.bugname_prefix}${this.vendor}_transcribe`;
@@ -518,13 +679,32 @@ class TaskGather extends SttTask {
   }
 
   _startTranscribing(ep) {
-    this.logger.debug({
+    this.logger.info({
       vendor: this.vendor,
       locale: this.language,
       interim: this.interim,
       bugname: this.bugname
     }, 'Gather:_startTranscribing');
 
+
+    /* special feature for openai: we can provide a prompt that includes recent conversation history */
+    let prompt;
+    if (this.vendor === 'openai') {
+      if (this.modelSupportsConversationTracking) {
+        prompt = this.formatOpenAIPrompt(this.cs, {
+          prompt: this.data.recognizer?.openaiOptions?.prompt,
+          hintsTemplate: this.data.recognizer?.openaiOptions?.promptTemplates?.hintsTemplate,
+          // eslint-disable-next-line max-len
+          conversationHistoryTemplate: this.data.recognizer?.openaiOptions?.promptTemplates?.conversationHistoryTemplate,
+          hints: this.data.recognizer?.hints,
+        });
+        this.logger.debug({prompt}, 'Gather:_startTranscribing - created an openai prompt');
+      }
+      else if (this.data.recognizer?.hints?.length > 0) {
+        prompt = this.data.recognizer?.hints.join(', ');
+      }
+    }
+
     /**
      * Note: we don't need to ask deepgram for interim results, because they
      * already send us words as they are finalized (is_final=true) even before
@@ -536,6 +716,7 @@ class TaskGather extends SttTask {
       interim: this.interim,
       bugname: this.bugname,
       hostport: this.hostport,
+      prompt
     }).catch((err) => {
       const {writeAlerts, AlertType} = this.cs.srf.locals;
       this.logger.error(err, 'TaskGather:_startTranscribing error');
@@ -543,17 +724,22 @@ class TaskGather extends SttTask {
         account_sid: this.cs.accountSid,
         alert_type: AlertType.STT_FAILURE,
         vendor: this.vendor,
-        detail: err.message
+        detail: err.message,
+        target_sid: this.cs.callSid
       });
     }).catch((err) => this.logger.info({err}, 'Error generating alert for tts failure'));
+
+    // Some vendor use single connection, that we cannot use onConnect event to track transcription start
+    this.cs.emit('transcribe-start');
   }
 
   _startTimer() {
     if (0 === this.timeout) return;
+    this.logger.debug(`Starting timoutTimer of ${this.timeout}ms`);
     this._clearTimer();
     this._timeoutTimer = setTimeout(() => {
+      // If continuousASR in use then extend by the asr window for more transcripts.
       if (this.isContinuousAsr) this._startAsrTimer();
-      if (this.interDigitTimer) return; // let the inter-digit timer complete
       else {
         this._resolve(this.digitBuffer.length >= this.minDigits ? 'dtmf-num-digits' : 'timeout');
       }
@@ -570,15 +756,24 @@ class TaskGather extends SttTask {
   }
 
   _startAsrTimer() {
-    if (this.vendor === 'deepgram') return; // no need
+    // Deepgram has a case that UtteranceEnd is not sent to cover the last word end time.
+    // So we need to wait for the asrTimeout to be sure that the last word is sent.
+    // if (this.vendor === 'deepgram') return; // no need
     assert(this.isContinuousAsr);
     this._clearAsrTimer();
     this._asrTimer = setTimeout(() => {
-      this.logger.debug('_startAsrTimer - asr timer went off');
+      this.logger.info('_startAsrTimer - asr timer went off');
       const evt = this.consolidateTranscripts(this._bufferedTranscripts, 1, this.language, this.vendor);
+
+      /* special case for speechmatics - keep listening if we dont have any transcripts */
+      if (this.vendor === 'speechmatics' && this._bufferedTranscripts.length === 0) {
+        this.logger.debug('Gather:_startAsrTimer - speechmatics, no transcripts yet, keep listening');
+        this._startAsrTimer();
+        return;
+      }
       this._resolve(this._bufferedTranscripts.length > 0 ? 'speech' : 'timeout', evt);
     }, this.asrTimeout);
-    this.logger.debug(`_startAsrTimer: set for ${this.asrTimeout}ms`);
+    this.logger.info(`_startAsrTimer: set for ${this.asrTimeout}ms`);
   }
 
   _clearAsrTimer() {
@@ -590,7 +785,7 @@ class TaskGather extends SttTask {
   }
 
   _hangupCall() {
-    this.logger.debug('_hangupCall');
+    this.logger.debug('TaskGather:_hangupCall');
     this.cs.hangup();
   }
 
@@ -613,7 +808,7 @@ class TaskGather extends SttTask {
   _startFinalAsrTimer() {
     this._clearFinalAsrTimer();
     this._finalAsrTimer = setTimeout(() => {
-      this.logger.debug('_startFinalAsrTimer - final asr timer went off');
+      this.logger.info('_startFinalAsrTimer - final asr timer went off');
       const evt = this.consolidateTranscripts(this._bufferedTranscripts, 1, this.language, this.vendor);
       this._resolve(this._bufferedTranscripts.length > 0 ? 'speech' : 'timeout', evt);
     }, 1000);
@@ -686,40 +881,59 @@ class TaskGather extends SttTask {
         this._fillerNoiseOn = false;  // in a race, if we just started audio it may sneak through here
         this.ep.api('uuid_break', this.ep.uuid)
           .catch((err) => this.logger.info(err, 'Error killing audio'));
+        cs.clearTtsStream();
       }
       return;
     }
     if (this.sayTask && !this.sayTask.killed) {
-      this.sayTask.removeAllListeners('playDone');
       this.sayTask.kill(cs);
       this.sayTask = null;
     }
     if (this.playTask && !this.playTask.killed) {
-      this.playTask.removeAllListeners('playDone');
       this.playTask.kill(cs);
       this.playTask = null;
     }
+    this.playComplete = true;
   }
 
   _onTranscription(cs, ep, evt, fsEvent) {
+    // check if we are in graceful shutdown mode
+    if (ep.gracefulShutdownResolver) {
+      ep.gracefulShutdownResolver();
+    }
     // make sure this is not a transcript from answering machine detection
     const bugname = fsEvent.getHeader('media-bugname');
     const finished = fsEvent.getHeader('transcription-session-finished');
     this.logger.debug({evt, bugname, finished, vendor: this.vendor}, 'Gather:_onTranscription raw transcript');
-    if (bugname && this.bugname !== bugname) return;
+    if (bugname && this.bugname !== bugname) {
+      this.logger.info(
+        `Gather:_onTranscription - ignoring transcript from ${bugname} because our bug is ${this.bugname}`);
+      return;
+    }
     if (finished === 'true') return;
 
     if (this.vendor === 'ibm' && evt?.state === 'listening') return;
+
+    // emit an event to the call session to track the time transcription is received
+    cs.emit('on-transcription');
+
     if (this.vendor === 'deepgram' && evt.type === 'UtteranceEnd') {
       /* we will only get this when we have set utterance_end_ms */
       if (this._bufferedTranscripts.length === 0) {
-        this.logger.debug('Gather:_onTranscription - got UtteranceEnd event from deepgram but no buffered transcripts');
+        this.logger.info('Gather:_onTranscription - got UtteranceEnd event from deepgram but no buffered transcripts');
       }
       else {
-        this.logger.debug('Gather:_onTranscription - got UtteranceEnd event from deepgram, return buffered transcript');
-        evt = this.consolidateTranscripts(this._bufferedTranscripts, 1, this.language, this.vendor);
-        this._bufferedTranscripts = [];
-        this._resolve('speech', evt);
+        const utteranceTime = evt.last_word_end;
+        // eslint-disable-next-line max-len
+        if (utteranceTime && this._dgTimeOfLastUnprocessedWord && utteranceTime < this._dgTimeOfLastUnprocessedWord && utteranceTime != -1) {
+          this.logger.info('Gather:_onTranscription - got UtteranceEnd with unprocessed words, continue listening');
+        }
+        else {
+          this.logger.info('Gather:_onTranscription - got UtteranceEnd from deepgram, return buffered transcript');
+          evt = this.consolidateTranscripts(this._bufferedTranscripts, 1, this.language, this.vendor);
+          this._bufferedTranscripts = [];
+          this._resolve('speech', evt);
+        }
       }
       return;
     }
@@ -730,7 +944,7 @@ class TaskGather extends SttTask {
 
     evt = this.normalizeTranscription(evt, this.vendor, 1, this.language,
       this.shortUtterance, this.data.recognizer.punctuation);
-    //this.logger.debug({evt, bugname, finished, vendor: this.vendor}, 'Gather:_onTranscription normalized transcript');
+    this.logger.debug({evt, bugname, finished, vendor: this.vendor}, 'Gather:_onTranscription normalized transcript');
 
     if (evt.alternatives.length === 0) {
       this.logger.info({evt}, 'TaskGather:_onTranscription - got empty transcript, continue listening');
@@ -738,8 +952,6 @@ class TaskGather extends SttTask {
     }
     const confidence = evt.alternatives[0].confidence;
     const minConfidence = this.data.recognizer?.minConfidence;
-    this.logger.debug({evt},
-      `TaskGather:_onTranscription - confidence (${confidence}), minConfidence (${minConfidence})`);
     if (confidence && minConfidence && confidence < minConfidence) {
       this.logger.info({evt},
         'TaskGather:_onTranscription - Transcript confidence ' +
@@ -788,12 +1000,18 @@ class TaskGather extends SttTask {
         }
       }
 
+      // receive a final transcript, calculate the stt latency for this transcript
+      const sttLatency = this.cs.calculateSttLatency();
+      if (!emptyTranscript && sttLatency) {
+        this.stt_latency_ms += `${sttLatency.stt_latency_ms},`;
+      }
+
       if (this.isContinuousAsr) {
         /* append the transcript and start listening again for asrTimeout */
         const t = evt.alternatives[0].transcript;
         if (t) {
           /* remove trailing punctuation */
-          if (/[,;:\.!\?]$/.test(t)) {
+          if (this.vendor !== 'speechmatics' && /[,;:\.!\?]$/.test(t)) {
             this.logger.debug('TaskGather:_onTranscription - removing trailing punctuation');
             evt.alternatives[0].transcript = t.slice(0, -1);
           }
@@ -809,7 +1027,10 @@ class TaskGather extends SttTask {
         this._startAsrTimer();
 
         /* some STT engines will keep listening after a final response, so no need to restart */
-        if (!['soniox', 'aws', 'microsoft', 'deepgram'].includes(this.vendor)) this._startTranscribing(ep);
+        if (!['soniox', 'aws', 'microsoft', 'deepgram', 'speechmatics'].includes(this.vendor) &&
+          !this.vendor.startsWith('custom')) {
+          this._startTranscribing(ep);
+        }
       }
       else {
         /* this was removed to fix https://github.com/jambonz/jambonz-feature-server/issues/783 */
@@ -852,8 +1073,21 @@ class TaskGather extends SttTask {
         if (originalEvent.is_final && evt.alternatives[0].transcript !== '') {
           this.logger.debug({evt}, 'Gather:_onTranscription - buffering a completed (partial) deepgram transcript');
           this._bufferedTranscripts.push(evt);
+          this._dgTimeOfLastUnprocessedWord = null;
+        }
+        if (evt.alternatives[0].transcript === '') {
+          emptyTranscript = true;
+        }
+        else if (!originalEvent.is_final) {
+          /* Deepgram: we have unprocessed words-save last word end time so we can later compare to UtteranceEnd */
+          const words = originalEvent.channel.alternatives[0].words;
+          if (words?.length > 0) {
+            this._dgTimeOfLastUnprocessedWord = words.slice(-1)[0].end;
+            this.logger.debug(
+              `TaskGather:_onTranscription - saving word end time: ${this._dgTimeOfLastUnprocessedWord}`);
+          }
+
         }
-        if (evt.alternatives[0].transcript === '') emptyTranscript = true;
       }
 
       if (!emptyTranscript) {
@@ -862,6 +1096,7 @@ class TaskGather extends SttTask {
           if (!this.playComplete) {
             this.logger.debug({transcript: evt.alternatives[0].transcript}, 'killing audio due to speech');
             this.emit('vad');
+            this.notifyStatus({event: 'speech-bargein-detected', ...evt});
           }
           this._killAudio(cs);
         }
@@ -875,16 +1110,24 @@ class TaskGather extends SttTask {
         this.cs.requestor.request('verb:hook', this.partialResultHook,  Object.assign({speech: evt},
           this.cs.callInfo, httpHeaders));
       }
+      else if (this.vendor === 'deepgramflux' &&
+        ['EagerEndOfTurn', 'TurnResumed'].includes(evt.vendor.evt?.event)) {
+        this.logger.debug(`Gather:_onTranscription - deepgramflux event detected: ${evt.event}`);
+        this.performAction({speech: evt, reason: 'speechDetected'}, false);
+      }
       if (this.vendor === 'soniox') {
-        this._clearTimer();
         if (evt.vendor.finalWords.length) {
           this.logger.debug({evt}, 'TaskGather:_onTranscription - buffering soniox transcript');
           this._sonioxTranscripts.push(evt.vendor.finalWords);
         }
       }
-
-      /* restart asr timer if we get a partial transcript */
-      if (this.isContinuousAsr) this._startAsrTimer();
+      // If transcription received, reset timeout timer.
+      if (this._timeoutTimer && !emptyTranscript) {
+        this._startTimer();
+      }
+      /* restart asr timer if we get a partial transcript (only if the asr timer is already running) */
+      /* note: https://github.com/jambonz/jambonz-feature-server/issues/866 */
+      if (this.isContinuousAsr && this._asrTimer) this._startAsrTimer();
     }
   }
   _onEndOfUtterance(cs, ep) {
@@ -919,12 +1162,7 @@ class TaskGather extends SttTask {
 
   async _startFallback(cs, ep, evt) {
     if (this.canFallback) {
-      ep.stopTranscription({
-        vendor: this.vendor,
-        bugname: this.bugname
-      })
-        .catch((err) => this.logger.error({err}, `Error stopping transcription for primary vendor ${this.vendor}`));
-      const {updateSpeechCredentialLastUsed} = require('../utils/db-utils')(this.logger, cs.srf);
+      this._stopTranscribing(ep);
       try {
         this.logger.debug('gather:_startFallback');
         this.notifyError({ msg: 'ASR error',
@@ -933,7 +1171,6 @@ class TaskGather extends SttTask {
         this._speechHandlersSet = false;
         await this._setSpeechHandlers(cs, ep);
         this._startTranscribing(ep);
-        updateSpeechCredentialLastUsed(this.sttCredentials.speech_credential_sid);
         return true;
       } catch (error) {
         this.logger.info({error}, `There is error while falling back to ${this.fallbackVendor}`);
@@ -961,11 +1198,13 @@ class TaskGather extends SttTask {
       if (code === 413 && error === 'Too much speech') return this._resolve('timeout');
     }
     this.logger.info({evt}, 'TaskGather:_onJambonzError');
+    const errMessage = evt.error || evt.Message;
     writeAlerts({
       account_sid: cs.accountSid,
       alert_type: AlertType.STT_FAILURE,
-      message: `Custom speech vendor ${this.vendor} error: ${evt.error}`,
+      message: `Custom speech vendor ${this.vendor} error: ${errMessage}`,
       vendor: this.vendor,
+      target_sid: cs.callSid
     }).catch((err) => this.logger.info({err}, 'Error generating alert for jambonz custom connection failure'));
     if (!(await this._startFallback(cs, ep, evt))) {
       this.notifyTaskDone();
@@ -979,12 +1218,52 @@ class TaskGather extends SttTask {
     }
   }
 
+  async _onSpeechmaticsErrror(cs, _ep, evt) {
+    // eslint-disable-next-line no-unused-vars
+    const {message, ...e} = evt;
+    this._onVendorError(cs, _ep, {error: JSON.stringify(e)});
+  }
+
+  async _onOpenAIErrror(cs, _ep, evt) {
+    // eslint-disable-next-line no-unused-vars
+    const {message, ...e} = evt;
+    this._onVendorError(cs, _ep, {error: JSON.stringify(e)});
+  }
+
+  async _onOpenAISpeechStarted(cs, _ep, evt) {
+    this.logger.debug({evt}, 'TaskGather:_onOpenAISpeechStarted');
+  }
+
+  async _onOpenAISpeechStopped(cs, _ep, evt) {
+    this.logger.debug({evt}, 'TaskGather:_onOpenAISpeechStopped');
+  }
+
+  async _onOpenAIPartialTranscript(cs, _ep, evt) {
+    if (!this.playComplete) {
+      const words = evt.delta.split(' ').filter((w) => /[A-Za-z0-0]/.test(w));
+      this.openaiPartials.push(...words);
+      this.logger.debug({words, partials: this.openaiPartials, evt}, 'TaskGather:_onOpenAIPartialTranscript - words');
+      if (this.openaiPartials.length >= this.minBargeinWordCount) {
+        this.logger.debug({partials: this.openaiPartials}, 'killing audio due to speech (openai)');
+        this._killAudio(cs);
+        this.notifyStatus({event: 'speech-bargein-detected', words: this.openaiPartials});
+      }
+    }
+  }
+
   async _onVendorError(cs, _ep, evt) {
     super._onVendorError(cs, _ep, evt);
     if (!(await this._startFallback(cs, _ep, evt))) {
       this._resolve('stt-error', evt);
     }
   }
+  async _onSpeechmaticsRecognitionStarted(_cs, _ep, evt) {
+    this.logger.debug({evt}, 'TaskGather:_onSpeechmaticsRecognitionStarted');
+  }
+
+  async _onSpeechmaticsInfo(_cs, _ep, evt) {
+    this.logger.debug({evt}, 'TaskGather:_onSpeechmaticsInfo');
+  }
 
   _onVadDetected(cs, ep) {
     if (this.bargein && this.minBargeinWordCount === 0) {
@@ -1012,17 +1291,26 @@ class TaskGather extends SttTask {
     }
   }
 
+  async _stopTranscribing(ep) {
+    // Fix for https://github.com/jambonz/jambonz-feature-server/issues/1281
+    // We should immediately call stop transcription from gather
+    // so that next gather can start transcription immediately
+    ep.stopTranscription({
+      vendor: this.vendor,
+      bugname: this.bugname,
+      gracefulShutdown: false
+    })
+      .catch((err) => {
+        if (this.resolved) return;
+        this.logger.error({err}, 'Error stopping transcription');
+      });
+    this.cs.emit('transcribe-stop');
+  }
+
   async _resolve(reason, evt) {
-    this.logger.debug(`TaskGather:resolve with reason ${reason}`);
+    this.logger.info({evt}, `TaskGather:resolve with reason ${reason}`);
     if (this.needsStt && this.ep && this.ep.connected) {
-      this.ep.stopTranscription({
-        vendor: this.vendor,
-        bugname: this.bugname
-      })
-        .catch((err) => {
-          if (this.resolved) return;
-          this.logger.error({err}, 'Error stopping transcription');
-        });
+      this._stopTranscribing(this.ep);
     }
     if (this.resolved) {
       this.logger.debug('TaskGather:_resolve - already resolved');
@@ -1041,14 +1329,32 @@ class TaskGather extends SttTask {
     this._clearAsrTimer();
     this._clearFinalAsrTimer();
 
+    let sttLatencyMetrics = {};
+    if (this.needsStt) {
+      const sttLatency = this.cs.calculateSttLatency();
+      if (sttLatency) {
+        this.stt_latency_ms = this.stt_latency_ms.endsWith(',') ?
+          this.stt_latency_ms.slice(0, -1) : this.stt_latency_ms;
+        sttLatencyMetrics = {
+          'stt.latency_ms': this.stt_latency_ms,
+          'stt.talkspurts': JSON.stringify(sttLatency.talkspurts),
+          'stt.start_time': sttLatency.stt_start_time,
+          'stt.stop_time': sttLatency.stt_stop_time,
+          'stt.usage': sttLatency.stt_usage,
+        };
+      }
+    }
+
     this.span.setAttributes({
       channel: 1,
+      'stt.label': this.label || 'None',
       'stt.resolve': reason,
-      'stt.result': JSON.stringify(evt)
+      'stt.result': JSON.stringify(evt),
+      ...sttLatencyMetrics
     });
 
     if (this.callSession && this.callSession.callGone) {
-      this.logger.debug('TaskGather:_resolve - call is gone, not invoking web callback');
+      this.logger.info('TaskGather:_resolve - call is gone, not invoking web callback');
       this.notifyTaskDone();
       return;
     }
@@ -1072,6 +1378,9 @@ class TaskGather extends SttTask {
 
     let returnedVerbs = false;
     try {
+      const latencies = Object.fromEntries(
+        Object.entries(sttLatencyMetrics).map(([key, value]) => [key.replace('stt.', 'stt_'), value])
+      );
       if (reason.startsWith('dtmf')) {
         if (this.parentTask) this.parentTask.emit('dtmf', evt);
         else {
@@ -1080,11 +1389,12 @@ class TaskGather extends SttTask {
         }
       }
       else if (reason.startsWith('speech')) {
+        this.cs.emit('userSaid', evt.alternatives[0].transcript);
         if (this.parentTask) this.parentTask.emit('transcription', evt);
         else {
           this.emit('transcription', evt);
           this.logger.debug('TaskGather:_resolve - invoking performAction');
-          returnedVerbs = await this.performAction({speech: evt, reason: 'speechDetected'});
+          returnedVerbs = await this.performAction({speech: evt, reason: 'speechDetected', ...latencies});
           this.logger.debug({returnedVerbs}, 'TaskGather:_resolve - back from performAction');
         }
       }
@@ -1092,26 +1402,25 @@ class TaskGather extends SttTask {
         if (this.parentTask) this.parentTask.emit('timeout', evt);
         else {
           this.emit('timeout', evt);
-          returnedVerbs = await this.performAction({reason: 'timeout'});
+          returnedVerbs = await this.performAction({reason: 'timeout', ...latencies});
         }
       }
       else if (reason.startsWith('stt-error')) {
         if (this.parentTask) this.parentTask.emit('stt-error', evt);
         else {
           this.emit('stt-error', evt);
-          returnedVerbs = await this.performAction({reason: 'error', details: evt.error});
+          returnedVerbs = await this.performAction({reason: 'error', details: evt.error, ...latencies});
         }
       } else if (reason.startsWith('stt-low-confidence')) {
         if (this.parentTask) this.parentTask.emit('stt-low-confidence', evt);
         else {
           this.emit('stt-low-confidence', evt);
-          returnedVerbs = await this.performAction({reason: 'stt-low-confidence'});
+          returnedVerbs = await this.performAction({speech:evt, reason: 'stt-low-confidence', ...latencies});
         }
       }
     } catch (err) {  /*already logged error*/ }
 
     // Gather got response from hook, cancel actionHookDelay processing
-    this.logger.debug('TaskGather:_resolve - checking ahd');
     if (this.cs.actionHookDelayProcessor) {
       if (returnedVerbs) {
         this.logger.debug('TaskGather:_resolve - got response from action hook, cancelling actionHookDelay');

lib/tasks/listen.js

@@ -1,10 +1,21 @@
 const Task = require('./task');
-const {TaskName, TaskPreconditions, ListenEvents, ListenStatus} = require('../utils/constants');
+const {TaskName, TaskPreconditions, ListenEvents, ListenStatus} = require('../utils/constants.json');
 const makeTask = require('./make_task');
 const moment = require('moment');
 const MAX_PLAY_AUDIO_QUEUE_SIZE = 10;
 const DTMF_SPAN_NAME = 'dtmf';
 
+function escapeString(str) {
+  return str
+    .replace(/\\/g, '\\\\')   // Escape backslashes
+    .replace(/"/g, '\\"')     // Escape double quotes
+    .replace(/[\b]/g, '\\b')  // Escape backspace (NOTE: [\b] not \b)
+    .replace(/\f/g, '\\f')    // Escape formfeed
+    .replace(/\n/g, '\\n')    // Escape newlines
+    .replace(/\r/g, '\\r')    // Escape carriage returns
+    .replace(/\t/g, '\\t');   // Escape tabs
+}
+
 class TaskListen extends Task {
   constructor(logger, opts, parentTask) {
     super(logger, opts);
@@ -16,10 +27,21 @@ class TaskListen extends Task {
     this.preconditions = TaskPreconditions.Endpoint;
 
     [
-      'action', 'auth', 'method', 'url', 'finishOnKey', 'maxLength', 'metadata', 'mixType', 'passDtmf', 'playBeep',
-      'sampleRate', 'timeout', 'transcribe', 'wsAuth', 'disableBidirectionalAudio'
+      'action', 'auth', 'method', 'url', 'finishOnKey', 'maxLength', 'mixType', 'passDtmf', 'playBeep',
+      'sampleRate', 'timeout', 'transcribe', 'wsAuth', 'disableBidirectionalAudio', 'channel'
     ].forEach((k) => this[k] = this.data[k]);
 
+    //Escape JSON special characters in metadata
+    if (this.data.metadata) {
+      this.metadata = {};
+      for (const key in this.data.metadata) {
+        if (this.data.metadata.hasOwnProperty(key)) {
+          const value = this.data.metadata[key];
+          this.metadata[key] = typeof value === 'string' ? escapeString(value) : value;
+        }
+      }
+    }
+
     this.mixType = this.mixType || 'mono';
     this.sampleRate = this.sampleRate || 8000;
     this.earlyMedia = this.data.earlyMedia === true;
@@ -72,7 +94,7 @@ class TaskListen extends Task {
     } catch (err) {
       this.logger.info(err, `TaskListen:exec - error ${this.url}`);
     }
-    if (this.transcribeTask) this.transcribeTask.kill();
+    if (this.transcribeTask) this.transcribeTask.kill(cs);
     this._removeListeners(ep);
   }
 
@@ -103,9 +125,12 @@ class TaskListen extends Task {
     this.notifyTaskDone();
   }
 
-  async updateListen(status) {
+  async updateListen(status, silence = false) {
     if (!this.killed && this.ep && this.ep.connected) {
-      const args = this._bugname ? [this._bugname] : [];
+      const args = [
+        ...(this._bugname ? [this._bugname] : []),
+        ...(status === ListenStatus.Pause ? ([silence]) : []),
+      ];
       this.logger.info(`TaskListen:updateListen status ${status}`);
       switch (status) {
         case ListenStatus.Pause:
@@ -221,7 +246,7 @@ class TaskListen extends Task {
     }
   }
   _onConnect(ep) {
-    this.logger.debug('TaskListen:_onConnect');
+    this.logger.info('TaskListen:_onConnect');
   }
   _onConnectFailure(ep, evt) {
     this.logger.info(evt, 'TaskListen:_onConnectFailure');

lib/tasks/llm/index.js

@@ -0,0 +1,144 @@
+const Task = require('../task');
+const {TaskPreconditions} = require('../../utils/constants');
+const TaskLlmOpenAI_S2S = require('./llms/openai_s2s');
+const TaskLlmVoiceAgent_S2S = require('./llms/voice_agent_s2s');
+const TaskLlmUltravox_S2S = require('./llms/ultravox_s2s');
+const TaskLlmElevenlabs_S2S = require('./llms/elevenlabs_s2s');
+const TaskLlmGoogle_S2S = require('./llms/google_s2s');
+const LlmMcpService = require('../../utils/llm-mcp');
+
+class TaskLlm extends Task {
+  constructor(logger, opts) {
+    super(logger, opts);
+    this.preconditions = TaskPreconditions.Endpoint;
+
+    ['vendor', 'model', 'auth', 'connectOptions'].forEach((prop) => {
+      this[prop] = this.data[prop];
+    });
+
+    this.eventHandlers = [];
+
+    // delegate to the specific llm model
+    this.llm = this.createSpecificLlm();
+    // MCP
+    this.mcpServers = this.data.mcpServers || [];
+  }
+
+  get name() { return this.llm.name ; }
+
+  get toolHook() { return this.llm?.toolHook; }
+
+  get eventHook() { return this.llm?.eventHook; }
+
+  get ep() { return this.cs.ep; }
+
+  get mcpService() {
+    return this.llmMcpService;
+  }
+
+  get isMcpEnabled() {
+    return this.mcpServers.length > 0;
+  }
+
+  async exec(cs, {ep}) {
+    await super.exec(cs, {ep});
+
+    // create the MCP service if we have MCP servers
+    if (this.isMcpEnabled) {
+      this.llmMcpService = new LlmMcpService(this.logger, this.mcpServers);
+      await this.llmMcpService.init();
+    }
+    await this.llm.exec(cs, {ep});
+  }
+
+  async kill(cs) {
+    super.kill(cs);
+    await this.llm.kill(cs);
+    // clean up MCP clients
+    if (this.isMcpEnabled) {
+      await this.mcpService.close();
+    }
+  }
+
+  createSpecificLlm() {
+    let llm;
+    switch (this.vendor) {
+      case 'openai':
+      case 'microsoft':
+        llm = new TaskLlmOpenAI_S2S(this.logger, this.data, this);
+        break;
+
+      case 'voiceagent':
+      case 'deepgram':
+        llm = new TaskLlmVoiceAgent_S2S(this.logger, this.data, this);
+        break;
+
+      case 'ultravox':
+        llm = new TaskLlmUltravox_S2S(this.logger, this.data, this);
+        break;
+
+      case 'elevenlabs':
+        llm = new TaskLlmElevenlabs_S2S(this.logger, this.data, this);
+        break;
+
+      case 'google':
+        llm = new TaskLlmGoogle_S2S(this.logger, this.data, this);
+        break;
+
+      default:
+        throw new Error(`Unsupported vendor ${this.vendor} for LLM`);
+    }
+
+    if (!llm) {
+      throw new Error(`Unsupported vendor:model ${this.vendor}:${this.model}`);
+    }
+    return llm;
+  }
+
+  addCustomEventListener(ep, event, handler) {
+    this.eventHandlers.push({ep, event, handler});
+    ep.addCustomEventListener(event, handler);
+  }
+
+  removeCustomEventListeners() {
+    this.eventHandlers.forEach((h) => h.ep.removeCustomEventListener(h.event, h.handler));
+  }
+
+  async sendEventHook(data) {
+    await this.cs?.requestor.request('llm:event', this.eventHook, data);
+  }
+
+
+  async sendToolHook(tool_call_id, data) {
+    const tool_response = await this.cs?.requestor.request('llm:tool-call', this.toolHook, {tool_call_id, ...data});
+    // if the toolHook was a websocket it will return undefined, otherwise it should return an object
+    if (typeof tool_response != 'undefined') {
+      tool_response.type = 'client_tool_result';
+      tool_response.invocation_id = tool_call_id;
+      this.processToolOutput(tool_call_id, tool_response);
+    }
+  }
+
+  async processToolOutput(tool_call_id, data) {
+    if (!this.ep.connected) {
+      this.logger.info('TaskLlm:processToolOutput - no connected endpoint');
+      return;
+    }
+    this.llm.processToolOutput(this.ep, tool_call_id, data);
+  }
+
+  async processLlmUpdate(data, callSid) {
+    if (this.ep.connected) {
+      if (typeof this.llm.processLlmUpdate === 'function') {
+        this.llm.processLlmUpdate(this.ep, data, callSid);
+      }
+      else {
+        const {vendor, model} = this.llm;
+        this.logger.info({data, callSid},
+          `TaskLlm:_processLlmUpdate: LLM ${vendor}:${model} does not support llm:update`);
+      }
+    }
+  }
+}
+
+module.exports = TaskLlm;

lib/tasks/llm/llms/elevenlabs_s2s.js

@@ -0,0 +1,327 @@
+const Task = require('../../task');
+const TaskName = 'Llm_Elevenlabs_s2s';
+const {LlmEvents_Elevenlabs} = require('../../../utils/constants');
+const {request} = require('undici');
+const ClientEvent = 'client.event';
+const SessionDelete = 'session.delete';
+
+const elevenlabs_server_events = [
+  'conversation_initiation_metadata',
+  'user_transcript',
+  'agent_response',
+  'client_tool_call'
+];
+
+const expandWildcards = (events) => {
+  const expandedEvents = [];
+
+  events.forEach((evt) => {
+    if (evt.endsWith('.*')) {
+      const prefix = evt.slice(0, -2); // Remove the wildcard ".*"
+      const matchingEvents = elevenlabs_server_events.filter((e) => e.startsWith(prefix));
+      expandedEvents.push(...matchingEvents);
+    } else {
+      expandedEvents.push(evt);
+    }
+  });
+
+  return expandedEvents;
+};
+
+class TaskLlmElevenlabs_S2S extends Task {
+  constructor(logger, opts, parentTask) {
+    super(logger, opts, parentTask);
+    this.parent = parentTask;
+
+    this.vendor = this.parent.vendor;
+    this.auth = this.parent.auth;
+
+    const {agent_id, api_key} = this.auth || {};
+    if (!agent_id) throw new Error('auth.agent_id is required for Elevenlabs S2S');
+
+    this.agent_id = agent_id;
+    this.api_key = api_key;
+    this.actionHook = this.data.actionHook;
+    this.eventHook = this.data.eventHook;
+    this.toolHook = this.data.toolHook;
+    const {
+      conversation_initiation_client_data,
+      input_sample_rate = 16000,
+      output_sample_rate = 16000
+    } = this.data.llmOptions;
+    this.conversation_initiation_client_data = conversation_initiation_client_data;
+    this.input_sample_rate = input_sample_rate;
+    this.output_sample_rate = output_sample_rate;
+    this.results = {
+      completionReason: 'normal conversation end'
+    };
+
+    /**
+     * only one of these will have items,
+     * if includeEvents, then these are the events to include
+     * if excludeEvents, then these are the events to exclude
+     */
+    this.includeEvents = [];
+    this.excludeEvents = [];
+
+    /* default to all events if user did not specify */
+    this._populateEvents(this.data.events || elevenlabs_server_events);
+
+    this.addCustomEventListener = parentTask.addCustomEventListener.bind(parentTask);
+    this.removeCustomEventListeners = parentTask.removeCustomEventListeners.bind(parentTask);
+  }
+
+  get name() { return TaskName; }
+
+  async getSignedUrl() {
+    if (!this.api_key) {
+      return {
+        host: 'api.elevenlabs.io',
+        path: `/v1/convai/conversation?agent_id=${this.agent_id}`,
+      };
+    }
+
+    const {statusCode, body} = await request(
+      `https://api.elevenlabs.io/v1/convai/conversation/get_signed_url?agent_id=${this.agent_id}`, {
+        method: 'GET',
+        headers: {
+          'xi-api-key': this.api_key
+        },
+      }
+    );
+    const data = await body.json();
+    if (statusCode !== 200 || !data?.signed_url) {
+      this.logger.error({statusCode, data}, 'Elevenlabs Error registering call');
+      throw new Error(`Elevenlabs  Error registering call: ${data.message}`);
+    }
+
+    const url = new URL(data.signed_url);
+    return {
+      host: url.hostname,
+      path: url.pathname + url.search,
+    };
+  }
+
+  async _api(ep, args) {
+    const res = await ep.api('uuid_elevenlabs_s2s', `^^|${args.join('|')}`);
+    if (!res.body?.startsWith('+OK')) {
+      throw new Error({args}, `Error calling uuid_elevenlabs_s2s: ${res.body}`);
+    }
+  }
+
+  async exec(cs, {ep}) {
+    await super.exec(cs);
+    await this._startListening(cs, ep);
+
+    await this.awaitTaskDone();
+
+    /* note: the parent llm verb started the span, which is why this is necessary */
+    await this.parent.performAction(this.results);
+
+    this._unregisterHandlers();
+  }
+
+  async kill(cs) {
+    super.kill(cs);
+
+    this._api(cs.ep, [cs.ep.uuid, SessionDelete])
+      .catch((err) => this.logger.info({err}, 'TaskLlmElevenlabs_S2S:kill - error deleting session'));
+
+    this.notifyTaskDone();
+  }
+
+  /**
+   * Send function call output to the Elevenlabs server in the form of conversation.item.create
+   * per https://elevenlabs.io/docs/conversational-ai/api-reference/conversational-ai/websocket
+   */
+  async processToolOutput(ep, tool_call_id, rawData) {
+    try {
+      const {data} = rawData;
+      this.logger.debug({tool_call_id, data}, 'TaskLlmElevenlabs_S2S:processToolOutput');
+
+      if (!data.type || data.type !== 'client_tool_result') {
+        this.logger.info({data},
+          'TaskLlmElevenlabs_S2S:processToolOutput - invalid tool output, must be client_tool_result');
+      }
+      else {
+        await this._api(ep, [ep.uuid, ClientEvent, JSON.stringify(data)]);
+      }
+    } catch (err) {
+      this.logger.info({err}, 'TaskLlmElevenlabs_S2S:processToolOutput');
+    }
+  }
+
+  /**
+   * Send a session.update to the Elevenlabs server
+   * Note: creating and deleting conversation items also supported as well as interrupting the assistant
+   */
+  async processLlmUpdate(ep, data, _callSid) {
+    this.logger.debug({data, _callSid}, 'TaskLlmElevenlabs_S2S:processLlmUpdate, ignored');
+  }
+
+  async _startListening(cs, ep) {
+    this._registerHandlers(ep);
+
+    try {
+      const {host, path} = await this.getSignedUrl();
+      const args = this.conversation_initiation_client_data ?
+        [ep.uuid, 'session.create', this.input_sample_rate, this.output_sample_rate, host, path] :
+        [ep.uuid, 'session.create', this.input_sample_rate, this.output_sample_rate, host, path, 'no_initial_config'];
+      await this._api(ep, args);
+    } catch (err) {
+      this.logger.error({err}, 'TaskLlmElevenlabs_S2S:_startListening');
+      this.notifyTaskDone();
+    }
+  }
+
+  async _sendClientEvent(ep, obj) {
+    let ok = true;
+    this.logger.debug({obj}, 'TaskLlmElevenlabs_S2S:_sendClientEvent');
+    try {
+      const args = [ep.uuid, ClientEvent, JSON.stringify(obj)];
+      await this._api(ep, args);
+    } catch (err) {
+      ok = false;
+      this.logger.error({err}, 'TaskLlmElevenlabs_S2S:_sendClientEvent - Error');
+    }
+    return ok;
+  }
+
+  async _sendInitialMessage(ep) {
+    if (this.conversation_initiation_client_data) {
+      if (!await this._sendClientEvent(ep, {
+        type: 'conversation_initiation_client_data',
+        ...this.conversation_initiation_client_data
+      })) {
+        this.notifyTaskDone();
+      }
+    }
+  }
+
+  _registerHandlers(ep) {
+    this.addCustomEventListener(ep, LlmEvents_Elevenlabs.Connect, this._onConnect.bind(this, ep));
+    this.addCustomEventListener(ep, LlmEvents_Elevenlabs.ConnectFailure, this._onConnectFailure.bind(this, ep));
+    this.addCustomEventListener(ep, LlmEvents_Elevenlabs.Disconnect, this._onDisconnect.bind(this, ep));
+    this.addCustomEventListener(ep, LlmEvents_Elevenlabs.ServerEvent, this._onServerEvent.bind(this, ep));
+  }
+
+  _unregisterHandlers() {
+    this.removeCustomEventListeners();
+  }
+
+  _onError(ep, evt) {
+    this.logger.info({evt}, 'TaskLlmElevenlabs_S2S:_onError');
+    this.notifyTaskDone();
+  }
+
+  _onConnect(ep) {
+    this.logger.debug('TaskLlmElevenlabs_S2S:_onConnect');
+    this._sendInitialMessage(ep);
+  }
+  _onConnectFailure(_ep, evt) {
+    this.logger.info(evt, 'TaskLlmElevenlabs_S2S:_onConnectFailure');
+    this.results = {completionReason: 'connection failure'};
+    this.notifyTaskDone();
+  }
+  _onDisconnect(_ep, evt) {
+    this.logger.info(evt, 'TaskLlmElevenlabs_S2S:_onConnectFailure');
+    this.results = {completionReason: 'disconnect from remote end'};
+    this.notifyTaskDone();
+  }
+  async _onServerEvent(ep, evt) {
+    let endConversation = false;
+    const type = evt.type;
+    this.logger.info({evt}, 'TaskLlmElevenlabs_S2S:_onServerEvent');
+
+    if (type === 'error') {
+      endConversation = true;
+      this.results = {
+        completionReason: 'server error',
+        error: evt.error
+      };
+    }
+
+    /* tool calls */
+    else if (type === 'client_tool_call') {
+      this.logger.debug({evt}, 'TaskLlmElevenlabs_S2S:_onServerEvent - function_call');
+      const {tool_name: name, tool_call_id: call_id, parameters: args} = evt.client_tool_call;
+
+      const mcpTools = this.parent.isMcpEnabled ? await this.parent.mcpService.getAvailableMcpTools() : [];
+      if (mcpTools.some((tool) => tool.name === name)) {
+        this.logger.debug({name, args}, 'TaskLlmElevenlabs_S2S:_onServerEvent - calling mcp tool');
+        try {
+          const res = await this.parent.mcpService.callMcpTool(name, args);
+          this.logger.debug({res}, 'TaskLlmElevenlabs_S2S:_onServerEvent - function_call - mcp result');
+          this.processToolOutput(ep, call_id, {
+            data: {
+              type: 'client_tool_result',
+              tool_call_id: call_id,
+              result: res.content?.length ? res.content[0] : res.content,
+              is_error: false
+            }
+          });
+          return;
+        }
+        catch (err) {
+          this.logger.info({err, evt}, 'TaskLlmElevenlabs_S2S - error calling mcp tool');
+          this.results = {
+            completionReason: 'client error calling mcp function',
+            error: err
+          };
+          endConversation = true;
+        }
+      } else if (!this.toolHook) {
+        this.logger.warn({evt}, 'TaskLlmElevenlabs_S2S:_onServerEvent - no toolHook defined!');
+      }
+      else {
+        try {
+          await this.parent.sendToolHook(call_id, {name, args});
+        } catch (err) {
+          this.logger.info({err, evt}, 'TaskLlmElevenlabs_S2S - error calling function');
+          this.results = {
+            completionReason: 'client error calling function',
+            error: err
+          };
+          endConversation = true;
+        }
+      }
+    }
+
+    /* check whether we should notify on this event */
+    if (this.includeEvents.length > 0 ? this.includeEvents.includes(type) : !this.excludeEvents.includes(type)) {
+      this.parent.sendEventHook(evt)
+        .catch((err) => this.logger.info({err},
+          'TaskLlmElevenlabs_S2S:_onServerEvent - error sending event hook'));
+    }
+
+    if (endConversation) {
+      this.logger.info({results: this.results},
+        'TaskLlmElevenlabs_S2S:_onServerEvent - ending conversation due to error');
+      this.notifyTaskDone();
+    }
+  }
+
+  _populateEvents(events) {
+    if (events.includes('all')) {
+      /* work by excluding specific events */
+      const exclude = events
+        .filter((evt) => evt.startsWith('-'))
+        .map((evt) => evt.slice(1));
+      if (exclude.length === 0) this.includeEvents = elevenlabs_server_events;
+      else this.excludeEvents = expandWildcards(exclude);
+    }
+    else {
+      /* work by including specific events */
+      const include = events
+        .filter((evt) => !evt.startsWith('-'));
+      this.includeEvents = expandWildcards(include);
+    }
+
+    this.logger.debug({
+      includeEvents: this.includeEvents,
+      excludeEvents: this.excludeEvents
+    }, 'TaskLlmElevenlabs_S2S:_populateEvents');
+  }
+}
+
+module.exports = TaskLlmElevenlabs_S2S;

lib/tasks/llm/llms/google_s2s.js

@@ -0,0 +1,319 @@
+const Task = require('../../task');
+const TaskName = 'Llm_Google_s2s';
+const {LlmEvents_Google} = require('../../../utils/constants');
+const ClientEvent = 'client.event';
+const SessionDelete = 'session.delete';
+
+const google_server_events = [
+  'error',
+  'session.created',
+  'session.updated',
+];
+
+const expandWildcards = (events) => {
+  const expandedEvents = [];
+
+  events.forEach((evt) => {
+    if (evt.endsWith('.*')) {
+      const prefix = evt.slice(0, -2); // Remove the wildcard ".*"
+      const matchingEvents = google_server_events.filter((e) => e.startsWith(prefix));
+      expandedEvents.push(...matchingEvents);
+    } else {
+      expandedEvents.push(evt);
+    }
+  });
+
+  return expandedEvents;
+};
+
+class TaskLlmGoogle_S2S extends Task {
+  constructor(logger, opts, parentTask) {
+    super(logger, opts, parentTask);
+    this.parent = parentTask;
+
+    this.vendor = this.parent.vendor;
+    this.vendor = this.parent.vendor;
+    this.model = this.parent.model || 'models/gemini-2.0-flash-live-001';
+    this.auth = this.parent.auth;
+    this.connectionOptions = this.parent.connectOptions;
+
+    const {apiKey} = this.auth || {};
+    if (!apiKey) throw new Error('auth.apiKey is required for Google S2S');
+
+    this.apiKey = apiKey;
+
+    this.actionHook = this.data.actionHook;
+    this.eventHook = this.data.eventHook;
+    this.toolHook = this.data.toolHook;
+
+    const {setup} = this.data.llmOptions;
+
+    if (typeof setup !== 'object') {
+      throw new Error('llmOptions with an initial setup is required for Google S2S');
+    }
+    this.setup = {
+      ...setup,
+      model: this.model,
+      // make sure output is always audio
+      generationConfig: {
+        ...(setup.generationConfig || {}),
+        responseModalities: 'audio'
+      }
+    };
+
+    this.results = {
+      completionReason: 'normal conversation end'
+    };
+
+    /**
+     * only one of these will have items,
+     * if includeEvents, then these are the events to include
+     * if excludeEvents, then these are the events to exclude
+     */
+    this.includeEvents = [];
+    this.excludeEvents = [];
+
+    /* default to all events if user did not specify */
+    this._populateEvents(this.data.events || google_server_events);
+
+    this.addCustomEventListener = parentTask.addCustomEventListener.bind(parentTask);
+    this.removeCustomEventListeners = parentTask.removeCustomEventListeners.bind(parentTask);
+  }
+
+  get name() { return TaskName; }
+
+  async _api(ep, args) {
+    const res = await ep.api('uuid_google_s2s', `^^|${args.join('|')}`);
+    if (!res.body?.startsWith('+OK')) {
+      throw new Error({args}, `Error calling uuid_openai_s2s: ${res.body}`);
+    }
+  }
+
+  async exec(cs, {ep}) {
+    await super.exec(cs);
+
+    await this._startListening(cs, ep);
+
+    await this.awaitTaskDone();
+
+    /* note: the parent llm verb started the span, which is why this is necessary */
+    await this.parent.performAction(this.results);
+
+    this._unregisterHandlers();
+  }
+
+  async kill(cs) {
+    super.kill(cs);
+
+    this._api(cs.ep, [cs.ep.uuid, SessionDelete])
+      .catch((err) => this.logger.info({err}, 'TaskLlmGoogle_S2S:kill - error deleting session'));
+
+    this.notifyTaskDone();
+  }
+
+  _populateEvents(events) {
+    if (events.includes('all')) {
+      /* work by excluding specific events */
+      const exclude = events
+        .filter((evt) => evt.startsWith('-'))
+        .map((evt) => evt.slice(1));
+      if (exclude.length === 0) this.includeEvents = google_server_events;
+      else this.excludeEvents = expandWildcards(exclude);
+    }
+    else {
+      /* work by including specific events */
+      const include = events
+        .filter((evt) => !evt.startsWith('-'));
+      this.includeEvents = expandWildcards(include);
+    }
+
+    this.logger.debug({
+      includeEvents: this.includeEvents,
+      excludeEvents: this.excludeEvents
+    }, 'TaskLlmGoogle_S2S:_populateEvents');
+  }
+
+  async _startListening(cs, ep) {
+    this._registerHandlers(ep);
+
+    try {
+      const args = [ep.uuid, 'session.create', this.apiKey];
+      await this._api(ep, args);
+    } catch (err) {
+      this.logger.error({err}, 'TaskLlmGoogle_S2S:_startListening');
+      this.notifyTaskDone();
+    }
+  }
+
+  async _sendClientEvent(ep, obj) {
+    let ok = true;
+    this.logger.debug({obj}, 'TaskLlmGoogle_S2S:_sendClientEvent');
+    try {
+      const args = [ep.uuid, ClientEvent, JSON.stringify(obj)];
+      await this._api(ep, args);
+    } catch (err) {
+      ok = false;
+      this.logger.error({err}, 'TaskLlmGoogle_S2S:_sendClientEvent - Error');
+    }
+    return ok;
+  }
+
+  async _sendInitialMessage(ep) {
+    const setup = this.setup;
+    const mcpTools = this.parent.isMcpEnabled ? await this.parent.mcpService.getAvailableMcpTools() : [];
+    if (mcpTools && mcpTools.length > 0) {
+      const convertedTools = [
+        {
+          functionDeclarations: mcpTools.map((tool) => {
+            if (tool.inputSchema) {
+              delete tool.inputSchema.additionalProperties;
+              delete tool.inputSchema['$schema'];
+            }
+            return {
+              name: tool.name,
+              description: tool.description,
+              parameters: tool.inputSchema,
+            };
+          })
+        }
+      ];
+      // merge with any existing tools
+      setup.tools = [...convertedTools, ...(this.setup.tools || [])];
+    }
+    if (!await this._sendClientEvent(ep, {
+      setup,
+    })) {
+      this.logger.debug(this.setup, 'TaskLlmGoogle_S2S:_sendInitialMessage - sending session.update');
+      this.notifyTaskDone();
+    }
+  }
+
+  _registerHandlers(ep) {
+    this.addCustomEventListener(ep, LlmEvents_Google.Connect, this._onConnect.bind(this, ep));
+    this.addCustomEventListener(ep, LlmEvents_Google.ConnectFailure, this._onConnectFailure.bind(this, ep));
+    this.addCustomEventListener(ep, LlmEvents_Google.Disconnect, this._onDisconnect.bind(this, ep));
+    this.addCustomEventListener(ep, LlmEvents_Google.ServerEvent, this._onServerEvent.bind(this, ep));
+  }
+
+  _unregisterHandlers() {
+    this.removeCustomEventListeners();
+  }
+
+  _onError(ep, evt) {
+    this.logger.info({evt}, 'TaskLlmGoogle_S2S:_onError');
+    this.notifyTaskDone();
+  }
+
+  _onConnect(ep) {
+    this.logger.debug('TaskLlmGoogle_S2S:_onConnect');
+    this._sendInitialMessage(ep);
+  }
+  _onConnectFailure(_ep, evt) {
+    this.logger.info(evt, 'TaskLlmGoogle_S2S:_onConnectFailure');
+    this.results = {completionReason: 'connection failure'};
+    this.notifyTaskDone();
+  }
+  _onDisconnect(_ep, evt) {
+    this.logger.info(evt, 'TaskLlmGoogle_S2S:_onConnectFailure');
+    this.results = {completionReason: 'disconnect from remote end'};
+    this.notifyTaskDone();
+  }
+
+  async _onServerEvent(ep, evt) {
+    let endConversation = false;
+    this.logger.debug({evt}, 'TaskLlmGoogle_S2S:_onServerEvent');
+    const {toolCall /**toolCallCancellation*/}  = evt;
+
+    if (toolCall) {
+      this.logger.debug({toolCall}, 'TaskLlmGoogle_S2S:_onServerEvent - toolCall');
+      if (!this.toolHook) {
+        this.logger.info({evt}, 'TaskLlmGoogle_S2S:_onServerEvent - no toolHook defined!');
+      }
+      else {
+        const {functionCalls} = toolCall;
+        const mcpTools = this.parent.isMcpEnabled ? await this.parent.mcpService.getAvailableMcpTools() : [];
+        const functionResponses = [];
+        if (mcpTools && mcpTools.length > 0) {
+          for (const functionCall of functionCalls) {
+            const {name, args, id} = functionCall;
+            const tool = mcpTools.find((tool) => tool.name === name);
+            if (tool) {
+              const response = await this.parent.mcpService.callMcpTool(name, args);
+              functionResponses.push({
+                response: {
+                  output: response,
+                },
+                id
+              });
+            }
+          }
+        }
+
+        if (functionResponses && functionResponses.length > 0) {
+          this.logger.debug({functionResponses}, 'TaskLlmGoogle_S2S:_onServerEvent - function_call - mcp result');
+          this.processToolOutput(ep, 'tool_call_id', {
+            toolResponse: {
+              functionResponses
+            }
+          });
+        } else {
+          try {
+            await this.parent.sendToolHook('function_call_id', {type: 'toolCall', functionCalls});
+          } catch (err) {
+            this.logger.info({err, evt}, 'TaskLlmGoogle_S2S - error calling function');
+            this.results = {
+              completionReason: 'client error calling function',
+              error: err
+            };
+            endConversation = true;
+          }
+        }
+      }
+    }
+
+    this._sendLlmEvent('llm_event', evt);
+
+    if (endConversation) {
+      this.logger.info({results: this.results},
+        'TaskLlmGoogle_S2S:_onServerEvent - ending conversation due to error');
+      this.notifyTaskDone();
+    }
+  }
+
+  _sendLlmEvent(type, evt) {
+    /* check whether we should notify on this event */
+    if (this.includeEvents.length > 0 ? this.includeEvents.includes(type) : !this.excludeEvents.includes(type)) {
+      this.parent.sendEventHook(evt)
+        .catch((err) => this.logger.info({err}, 'TaskLlmGoogle_S2S:_onServerEvent - error sending event hook'));
+    }
+  }
+
+  async processLlmUpdate(ep, data, _callSid) {
+    try {
+      this.logger.debug({data, _callSid}, 'TaskLlmGoogle_S2S:processLlmUpdate');
+
+      await this._api(ep, [ep.uuid, ClientEvent, JSON.stringify(data)]);
+    } catch (err) {
+      this.logger.info({err, data}, 'TaskLlmGoogle_S2S:processLlmUpdate - Error processing LLM update');
+    }
+  }
+
+  async processToolOutput(ep, tool_call_id, data) {
+    try {
+      this.logger.debug({tool_call_id, data}, 'TaskLlmGoogle_S2S:processToolOutput');
+      const {toolResponse} = data;
+
+      if (!toolResponse) {
+        this.logger.info({data},
+          'TaskLlmGoogle_S2S:processToolOutput - invalid tool output, must be functionResponses');
+      }
+      else {
+        await this._api(ep, [ep.uuid, ClientEvent, JSON.stringify(data)]);
+      }
+    } catch (err) {
+      this.logger.info({err, data}, 'TaskLlmGoogle_S2S:processToolOutput - Error processing tool output');
+    }
+  }
+}
+
+module.exports = TaskLlmGoogle_S2S;

lib/tasks/llm/llms/openai_s2s.js

@@ -0,0 +1,398 @@
+const Task = require('../../task');
+const TaskName = 'Llm_OpenAI_s2s';
+const {LlmEvents_OpenAI} = require('../../../utils/constants');
+const ClientEvent = 'client.event';
+const SessionDelete = 'session.delete';
+
+const openai_server_events = [
+  'error',
+  'session.created',
+  'session.updated',
+  'conversation.created',
+  'input_audio_buffer.committed',
+  'input_audio_buffer.cleared',
+  'input_audio_buffer.speech_started',
+  'input_audio_buffer.speech_stopped',
+  'conversation.item.created',
+  'conversation.item.input_audio_transcription.completed',
+  'conversation.item.input_audio_transcription.failed',
+  'conversation.item.truncated',
+  'conversation.item.deleted',
+  'response.created',
+  'response.done',
+  'response.output_item.added',
+  'response.output_item.done',
+  'response.content_part.added',
+  'response.content_part.done',
+  'response.text.delta',
+  'response.text.done',
+  'response.audio_transcript.delta',
+  'response.audio_transcript.done',
+  'response.audio.delta',
+  'response.audio.done',
+  'response.function_call_arguments.delta',
+  'response.function_call_arguments.done',
+  'rate_limits.updated',
+  'output_audio.playback_started',
+  'output_audio.playback_stopped',
+];
+
+const expandWildcards = (events) => {
+  const expandedEvents = [];
+
+  events.forEach((evt) => {
+    if (evt.endsWith('.*')) {
+      const prefix = evt.slice(0, -2); // Remove the wildcard ".*"
+      const matchingEvents = openai_server_events.filter((e) => e.startsWith(prefix));
+      expandedEvents.push(...matchingEvents);
+    } else {
+      expandedEvents.push(evt);
+    }
+  });
+
+  return expandedEvents;
+};
+
+class TaskLlmOpenAI_S2S extends Task {
+  constructor(logger, opts, parentTask) {
+    super(logger, opts, parentTask);
+    this.parent = parentTask;
+
+    this.vendor = this.parent.vendor;
+    this.model = this.parent.model || 'gpt-4o-realtime-preview-2024-12-17';
+    this.auth = this.parent.auth;
+    this.connectionOptions = this.parent.connectOptions;
+
+    const {apiKey} = this.auth || {};
+    if (!apiKey) throw new Error('auth.apiKey is required for OpenAI S2S');
+
+    if (['openai', 'microsoft'].indexOf(this.vendor) === -1) {
+      throw new Error(`Invalid vendor ${this.vendor} for OpenAI S2S`);
+    }
+
+    if ('microsoft' === this.vendor && !this.connectionOptions?.host) {
+      throw new Error('connectionOptions.host is required for Microsoft OpenAI S2S');
+    }
+
+    this.apiKey = apiKey;
+    this.authType = 'microsoft' === this.vendor ? 'query' : 'bearer';
+    this.actionHook = this.data.actionHook;
+    this.eventHook = this.data.eventHook;
+    this.toolHook = this.data.toolHook;
+    const {response_create, session_update} = this.data.llmOptions;
+
+    if (typeof response_create !== 'object') {
+      throw new Error('llmOptions with an initial response.create is required for OpenAI S2S');
+    }
+
+    this.response_create = response_create;
+    this.session_update = session_update;
+
+    this.results = {
+      completionReason: 'normal conversation end'
+    };
+
+    /**
+     * only one of these will have items,
+     * if includeEvents, then these are the events to include
+     * if excludeEvents, then these are the events to exclude
+     */
+    this.includeEvents = [];
+    this.excludeEvents = [];
+
+    /* default to all events if user did not specify */
+    this._populateEvents(this.data.events || openai_server_events);
+
+    this.addCustomEventListener = parentTask.addCustomEventListener.bind(parentTask);
+    this.removeCustomEventListeners = parentTask.removeCustomEventListeners.bind(parentTask);
+  }
+
+  get name() { return TaskName; }
+
+  get host() {
+    const {host} = this.connectionOptions || {};
+    return host || (this.vendor === 'openai' ? 'api.openai.com' : void 0);
+  }
+
+  get path() {
+    const {path} = this.connectionOptions || {};
+    if (path) return path;
+
+    switch (this.vendor) {
+      case 'openai':
+        return `v1/realtime?model=${this.model}`;
+      case 'microsoft':
+        return `openai/realtime?api-version=2024-10-01-preview&deployment=${this.model}`;
+    }
+  }
+
+  async _api(ep, args) {
+    const res = await ep.api('uuid_openai_s2s', `^^|${args.join('|')}`);
+    if (!res.body?.startsWith('+OK')) {
+      throw new Error({args}, `Error calling uuid_openai_s2s: ${res.body}`);
+    }
+  }
+
+  async exec(cs, {ep}) {
+    await super.exec(cs);
+
+    await this._startListening(cs, ep);
+
+    await this.awaitTaskDone();
+
+    /* note: the parent llm verb started the span, which is why this is necessary */
+    await this.parent.performAction(this.results);
+
+    this._unregisterHandlers();
+  }
+
+  async kill(cs) {
+    super.kill(cs);
+
+    this._api(cs.ep, [cs.ep.uuid, SessionDelete])
+      .catch((err) => this.logger.info({err}, 'TaskLlmOpenAI_S2S:kill - error deleting session'));
+
+    this.notifyTaskDone();
+  }
+
+  /**
+   * Send function call output to the OpenAI server in the form of conversation.item.create
+   * per https://platform.openai.com/docs/guides/realtime/function-calls
+   */
+  async processToolOutput(ep, tool_call_id, data) {
+    try {
+      this.logger.debug({tool_call_id, data}, 'TaskLlmOpenAI_S2S:processToolOutput');
+
+      if (!data.type || data.type !== 'conversation.item.create') {
+        this.logger.info({data},
+          'TaskLlmOpenAI_S2S:processToolOutput - invalid tool output, must be conversation.item.create');
+      }
+      else {
+        await this._api(ep, [ep.uuid, ClientEvent, JSON.stringify(data)]);
+
+        // spec also recommends to send immediate response.create
+        await this._api(ep, [ep.uuid, ClientEvent, JSON.stringify({type: 'response.create'})]);
+      }
+    } catch (err) {
+      this.logger.info({err}, 'TaskLlmOpenAI_S2S:processToolOutput');
+    }
+  }
+
+  /**
+   * Send a session.update to the OpenAI server
+   * Note: creating and deleting conversation items also supported as well as interrupting the assistant
+   */
+  async processLlmUpdate(ep, data, _callSid) {
+    try {
+      this.logger.debug({data, _callSid}, 'TaskLlmOpenAI_S2S:processLlmUpdate');
+
+      if (!data.type || ![
+        'session.update',
+        'conversation.item.create',
+        'conversation.item.delete',
+        'response.cancel'
+      ].includes(data.type)) {
+        this.logger.info({data}, 'TaskLlmOpenAI_S2S:processLlmUpdate - invalid mid-call request');
+      }
+      else {
+        await this._api(ep, [ep.uuid, ClientEvent, JSON.stringify(data)]);
+      }
+    } catch (err) {
+      this.logger.info({err}, 'TaskLlmOpenAI_S2S:processLlmUpdate');
+    }
+  }
+
+  async _startListening(cs, ep) {
+    this._registerHandlers(ep);
+
+    try {
+      const args = [ep.uuid, 'session.create', this.host, this.path, this.authType, this.apiKey];
+      await this._api(ep, args);
+    } catch (err) {
+      this.logger.error({err}, 'TaskLlmOpenAI_S2S:_startListening');
+      this.notifyTaskDone();
+    }
+  }
+
+  async _sendClientEvent(ep, obj) {
+    let ok = true;
+    this.logger.debug({obj}, 'TaskLlmOpenAI_S2S:_sendClientEvent');
+    try {
+      const args = [ep.uuid, ClientEvent, JSON.stringify(obj)];
+      await this._api(ep, args);
+    } catch (err) {
+      ok = false;
+      this.logger.error({err}, 'TaskLlmOpenAI_S2S:_sendClientEvent - Error');
+    }
+    return ok;
+  }
+
+  async _sendInitialMessage(ep) {
+    let obj = {type: 'response.create', response: this.response_create};
+    if (!await this._sendClientEvent(ep, obj)) {
+      this.notifyTaskDone();
+    }
+
+    /* send immediate session.update if present */
+    else if (this.session_update) {
+      if (this.parent.isMcpEnabled) {
+        this.logger.debug('TaskLlmOpenAI_S2S:_sendInitialMessage - mcp enabled');
+        const tools = await this.parent.mcpService.getAvailableMcpTools();
+        if (tools && tools.length > 0 && this.session_update) {
+          const convertedTools = tools.map((tool) => ({
+            name: tool.name,
+            type: 'function',
+            description: tool.description,
+            parameters: tool.inputSchema
+          }));
+
+          this.session_update.tools = [
+            ...convertedTools,
+            ...(this.session_update.tools || [])
+          ];
+        }
+      }
+      obj = {type: 'session.update', session: this.session_update};
+      this.logger.debug({obj}, 'TaskLlmOpenAI_S2S:_sendInitialMessage - sending session.update');
+      if (!await this._sendClientEvent(ep, obj)) {
+        this.notifyTaskDone();
+      }
+    }
+  }
+
+  _registerHandlers(ep) {
+    this.addCustomEventListener(ep, LlmEvents_OpenAI.Connect, this._onConnect.bind(this, ep));
+    this.addCustomEventListener(ep, LlmEvents_OpenAI.ConnectFailure, this._onConnectFailure.bind(this, ep));
+    this.addCustomEventListener(ep, LlmEvents_OpenAI.Disconnect, this._onDisconnect.bind(this, ep));
+    this.addCustomEventListener(ep, LlmEvents_OpenAI.ServerEvent, this._onServerEvent.bind(this, ep));
+  }
+
+  _unregisterHandlers() {
+    this.removeCustomEventListeners();
+  }
+
+  _onError(ep, evt) {
+    this.logger.info({evt}, 'TaskLlmOpenAI_S2S:_onError');
+    this.notifyTaskDone();
+  }
+
+  _onConnect(ep) {
+    this.logger.debug('TaskLlmOpenAI_S2S:_onConnect');
+    this._sendInitialMessage(ep);
+  }
+  _onConnectFailure(_ep, evt) {
+    this.logger.info(evt, 'TaskLlmOpenAI_S2S:_onConnectFailure');
+    this.results = {completionReason: 'connection failure'};
+    this.notifyTaskDone();
+  }
+  _onDisconnect(_ep, evt) {
+    this.logger.info(evt, 'TaskLlmOpenAI_S2S:_onConnectFailure');
+    this.results = {completionReason: 'disconnect from remote end'};
+    this.notifyTaskDone();
+  }
+  async _onServerEvent(ep, evt) {
+    let endConversation = false;
+    const type = evt.type;
+    this.logger.info({evt}, 'TaskLlmOpenAI_S2S:_onServerEvent');
+
+    /* check for failures, such as rate limit exceeded, that should terminate the conversation */
+    if (type === 'response.done' && evt.response.status === 'failed') {
+      endConversation = true;
+      this.results = {
+        completionReason: 'server failure',
+        error: evt.response.status_details?.error
+      };
+    }
+
+    /* server errors of some sort */
+    else if (type === 'error') {
+      endConversation = true;
+      this.results = {
+        completionReason: 'server error',
+        error: evt.error
+      };
+    }
+
+    /* tool calls */
+    else if (type === 'response.output_item.done' && evt.item?.type === 'function_call') {
+      this.logger.debug({evt}, 'TaskLlmOpenAI_S2S:_onServerEvent - function_call');
+      const {name, call_id} = evt.item;
+      const args = JSON.parse(evt.item.arguments);
+
+      const mcpTools = this.parent.isMcpEnabled ? await this.parent.mcpService.getAvailableMcpTools() : [];
+      if (mcpTools.some((tool) => tool.name === name)) {
+        this.logger.debug({call_id, name, args}, 'TaskLlmOpenAI_S2S:_onServerEvent - calling mcp tool');
+        try {
+          const res = await this.parent.mcpService.callMcpTool(name, args);
+          this.logger.debug({res}, 'TaskLlmOpenAI_S2S:_onServerEvent - function_call - mcp result');
+          this.processToolOutput(ep, call_id, {
+            type: 'conversation.item.create',
+            item: {
+              type: 'function_call_output',
+              call_id,
+              output: res.content[0]?.text || 'There is no output from the function call',
+            }
+          });
+          return;
+        } catch (err) {
+          this.logger.info({err, evt}, 'TaskLlmOpenAI_S2S - error calling function');
+          this.results = {
+            completionReason: 'client error calling mcp function',
+            error: err
+          };
+          endConversation = true;
+        }
+      }
+      else if (!this.toolHook) {
+        this.logger.warn({evt}, 'TaskLlmOpenAI_S2S:_onServerEvent - no toolHook defined!');
+      }
+      else {
+        try {
+          await this.parent.sendToolHook(call_id, {name, args});
+        } catch (err) {
+          this.logger.info({err, evt}, 'TaskLlmOpenAI - error calling function');
+          this.results = {
+            completionReason: 'client error calling function',
+            error: err
+          };
+          endConversation = true;
+        }
+      }
+    }
+
+    /* check whether we should notify on this event */
+    if (this.includeEvents.length > 0 ? this.includeEvents.includes(type) : !this.excludeEvents.includes(type)) {
+      this.parent.sendEventHook(evt)
+        .catch((err) => this.logger.info({err}, 'TaskLlmOpenAI_S2S:_onServerEvent - error sending event hook'));
+    }
+
+    if (endConversation) {
+      this.logger.info({results: this.results}, 'TaskLlmOpenAI_S2S:_onServerEvent - ending conversation due to error');
+      this.notifyTaskDone();
+    }
+  }
+
+  _populateEvents(events) {
+    if (events.includes('all')) {
+      /* work by excluding specific events */
+      const exclude = events
+        .filter((evt) => evt.startsWith('-'))
+        .map((evt) => evt.slice(1));
+      if (exclude.length === 0) this.includeEvents = openai_server_events;
+      else this.excludeEvents = expandWildcards(exclude);
+    }
+    else {
+      /* work by including specific events */
+      const include = events
+        .filter((evt) => !evt.startsWith('-'));
+      this.includeEvents = expandWildcards(include);
+    }
+
+    this.logger.debug({
+      includeEvents: this.includeEvents,
+      excludeEvents: this.excludeEvents
+    }, 'TaskLlmOpenAI_S2S:_populateEvents');
+  }
+}
+
+module.exports = TaskLlmOpenAI_S2S;

lib/tasks/llm/llms/ultravox_s2s.js

@@ -0,0 +1,351 @@
+const Task = require('../../task');
+const TaskName = 'Llm_Ultravox_s2s';
+const {request} = require('undici');
+const {LlmEvents_Ultravox} = require('../../../utils/constants');
+
+const ultravox_server_events = [
+  'createCall',
+  'pong',
+  'state',
+  'transcript',
+  'conversationText',
+  'clientToolInvocation',
+  'playbackClearBuffer',
+];
+
+const ClientEvent = 'client.event';
+
+const expandWildcards = (events) => {
+  // no-op for deepgram
+  return events;
+};
+
+const SessionDelete = 'session.delete';
+
+class TaskLlmUltravox_S2S extends Task {
+  constructor(logger, opts, parentTask) {
+    super(logger, opts, parentTask);
+    this.parent = parentTask;
+
+    this.vendor = this.parent.vendor;
+    this.model = this.parent.model || 'fixie-ai/ultravox';
+    this.auth = this.parent.auth;
+    this.connectionOptions = this.parent.connectOptions;
+
+    const {apiKey, agent_id} = this.auth || {};
+    if (!apiKey) throw new Error('auth.apiKey is required for Vendor: Ultravox');
+    this.apiKey = apiKey;
+    this.agentId = agent_id;
+    this.actionHook = this.data.actionHook;
+    this.eventHook = this.data.eventHook;
+    this.toolHook = this.data.toolHook;
+    this.llmOptions = this.data.llmOptions || {};
+
+    this.results = {
+      completionReason: 'normal conversation end'
+    };
+
+    /**
+     * only one of these will have items,
+     * if includeEvents, then these are the events to include
+     * if excludeEvents, then these are the events to exclude
+     */
+    this.includeEvents = [];
+    this.excludeEvents = [];
+
+    /* default to all events if user did not specify */
+    this._populateEvents(this.data.events || ultravox_server_events);
+
+    this.addCustomEventListener = parentTask.addCustomEventListener.bind(parentTask);
+    this.removeCustomEventListeners = parentTask.removeCustomEventListeners.bind(parentTask);
+  }
+
+  get name() { return TaskName; }
+
+  async _api(ep, args) {
+    const res = await ep.api('uuid_ultravox_s2s', `^^|${args.join('|')}`);
+    if (!res.body?.startsWith('+OK')) {
+      throw new Error(`Error calling uuid_ultravox_s2s: ${JSON.stringify(res.body)}`);
+    }
+  }
+
+  /**
+   * Converts a JSON Schema to the dynamic parameters format used in the Ultravox API
+   * @param {Object} jsonSchema - A JSON Schema object defining parameters
+   * @param {string} locationDefault - Default location value for parameters (default: 'PARAMETER_LOCATION_BODY')
+   * @returns {Array} Array of dynamic parameters objects
+   */
+  transformSchemaToParameters(jsonSchema, locationDefault = 'PARAMETER_LOCATION_BODY') {
+    if (jsonSchema.properties) {
+      const required = jsonSchema.required || [];
+
+      return Object.entries(jsonSchema.properties).map(([name]) => {
+        return {
+          name,
+          location: locationDefault,
+          required: required.includes(name)
+        };
+      });
+    }
+
+    return [];
+  }
+
+  async createCall() {
+    const mcpTools = this.parent.isMcpEnabled ? await this.parent.mcpService.getAvailableMcpTools() : [];
+    if (mcpTools && mcpTools.length > 0) {
+      const convertedTools = mcpTools.map((tool) => {
+        return {
+          temporaryTool: {
+            modelToolName: tool.name,
+            description: tool.description,
+            dynamicParameters: this.transformSchemaToParameters(tool.inputSchema),
+            // use client tool that ultravox call tool via freeswitch module.
+            client: {}
+          }
+        };
+      }
+      );
+      // merge with any existing tools
+      this.llmOptions.selectedTools = [
+        ...convertedTools,
+        ...(this.llmOptions.selectedTools || [])
+      ];
+    }
+
+    const payload = {
+      ...this.llmOptions,
+      ...(!this.agentId && {
+        model: this.model,
+      }),
+      medium: {
+        ...(this.llmOptions.medium || {}),
+        serverWebSocket: {
+          inputSampleRate: 8000,
+          outputSampleRate: 8000,
+        }
+      }
+    };
+    const baseUrl = 'https://api.ultravox.ai';
+    const url = this.agentId ?
+      `${baseUrl}/api/agents/${this.agentId}/calls` : `${baseUrl}/api/calls`;
+    const {statusCode, body} = await request(url, {
+      method: 'POST',
+      headers: {
+        'Content-Type': 'application/json',
+        'X-API-Key': this.apiKey
+      },
+      body: JSON.stringify(payload)
+    });
+    const data = await body.json();
+    if (statusCode !== 201 || !data?.joinUrl) {
+      this.logger.info({statusCode, data}, 'Ultravox Error registering call');
+      throw new Error(`Ultravox Error registering call:${statusCode} - ${data.detail}`);
+    }
+    this.logger.debug({joinUrl: data.joinUrl}, 'Ultravox Call registered');
+    return data;
+  }
+
+  _unregisterHandlers() {
+    this.removeCustomEventListeners();
+  }
+
+  _registerHandlers(ep) {
+    this.addCustomEventListener(ep, LlmEvents_Ultravox.Connect, this._onConnect.bind(this, ep));
+    this.addCustomEventListener(ep, LlmEvents_Ultravox.ConnectFailure, this._onConnectFailure.bind(this, ep));
+    this.addCustomEventListener(ep, LlmEvents_Ultravox.Disconnect, this._onDisconnect.bind(this, ep));
+    this.addCustomEventListener(ep, LlmEvents_Ultravox.ServerEvent, this._onServerEvent.bind(this, ep));
+  }
+
+  async _startListening(cs, ep) {
+    this._registerHandlers(ep);
+
+    try {
+      const data = await this.createCall();
+      const {joinUrl} = data;
+      // split the joinUrl into host and path
+      const {host, pathname, search} = new URL(joinUrl);
+      const args = [ep.uuid, 'session.create', host, pathname + search];
+      await this._api(ep, args);
+      // Notify the application that the session has been created with detail information
+      this._sendLlmEvent('createCall', {
+        type: 'createCall',
+        ...data
+      });
+    } catch (err) {
+      this.logger.info({err}, 'TaskLlmUltraVox_S2S:_startListening - Error sending createCall');
+      this.results = {completionReason: `connection failure - ${err}`};
+      this.notifyTaskDone();
+    }
+  }
+
+  async exec(cs, {ep}) {
+    await super.exec(cs);
+
+    await this._startListening(cs, ep);
+
+    await this.awaitTaskDone();
+
+    /* note: the parent llm verb started the span, which is why this is necessary */
+    await this.parent.performAction(this.results);
+
+    this._unregisterHandlers();
+  }
+
+  async kill(cs) {
+    super.kill(cs);
+
+    this._api(cs.ep, [cs.ep.uuid, SessionDelete])
+      .catch((err) => this.logger.info({err}, 'TaskLlmUltravox_S2S:kill - error deleting session'));
+
+    this.notifyTaskDone();
+  }
+
+  _onConnect(ep) {
+    this.logger.info('TaskLlmUltravox_S2S:_onConnect');
+  }
+  _onConnectFailure(_ep, evt) {
+    this.logger.info(evt, 'TaskLlmUltravox_S2S:_onConnectFailure');
+    this.results = {completionReason: 'connection failure'};
+    this.notifyTaskDone();
+  }
+  _onDisconnect(_ep, evt) {
+    this.logger.info(evt, 'TaskLlmUltravox_S2S:_onConnectFailure');
+    this.results = {completionReason: 'disconnect from remote end'};
+    this.notifyTaskDone();
+  }
+
+  async _onServerEvent(_ep, evt) {
+    let endConversation = false;
+    const type = evt.type;
+    //this.logger.debug({evt}, 'TaskLlmUltravox_S2S:_onServerEvent');
+
+    /* server errors of some sort */
+    if (type === 'error') {
+      endConversation = true;
+      this.results = {
+        completionReason: 'server error',
+        error: evt.error
+      };
+    }
+
+    /* tool calls */
+    else if (type === 'client_tool_invocation') {
+      this.logger.debug({evt}, 'TaskLlmUltravox_S2S:_onServerEvent - function_call');
+      const {toolName: name, invocationId: call_id, parameters: args} = evt;
+
+      const mcpTools = this.parent.isMcpEnabled ? await this.parent.mcpService.getAvailableMcpTools() : [];
+      if (mcpTools.some((tool) => tool.name === name)) {
+        this.logger.debug({
+          name,
+          input: args
+        }, 'TaskLlmUltravox_S2S:_onServerEvent - function_call - mcp tool');
+        try {
+          const res = await this.parent.mcpService.callMcpTool(name, args);
+          this.logger.debug({res}, 'TaskLlmUltravox_S2S:_onServerEvent - function_call - mcp result');
+          this.processToolOutput(_ep, call_id, {
+            type: 'client_tool_result',
+            invocation_id: call_id,
+            result: res.content
+          });
+          return;
+        } catch (err) {
+          this.logger.info({err, evt}, 'TaskLlmUltravox_S2S - error calling mcp tool');
+          this.results = {
+            completionReason: 'client error calling mcp function',
+            error: err
+          };
+          endConversation = true;
+        }
+      } else if (!this.toolHook) {
+        this.logger.info({evt}, 'TaskLlmUltravox_S2S:_onServerEvent - no toolHook defined!');
+      }
+      else {
+        try {
+          await this.parent.sendToolHook(call_id, {name, args});
+        } catch (err) {
+          this.logger.info({err, evt}, 'TaskLlmUltravox_S2S - error calling function');
+          this.results = {
+            completionReason: 'client error calling function',
+            error: err
+          };
+          endConversation = true;
+        }
+      }
+    }
+
+    this._sendLlmEvent(type, evt);
+
+    if (endConversation) {
+      this.logger.info({results: this.results},
+        'TaskLlmUltravox_S2S:_onServerEvent - ending conversation due to error');
+      this.notifyTaskDone();
+    }
+  }
+
+  _sendLlmEvent(type, evt) {
+    /* check whether we should notify on this event */
+    if (this.includeEvents.length > 0 ? this.includeEvents.includes(type) : !this.excludeEvents.includes(type)) {
+      this.parent.sendEventHook(evt)
+        .catch((err) => this.logger.info({err}, 'TaskLlmUltravox_S2S:_onServerEvent - error sending event hook'));
+    }
+  }
+
+  async processLlmUpdate(ep, data, _callSid) {
+    try {
+      this.logger.debug({data, _callSid}, 'TaskLlmUltravox_S2S:processLlmUpdate');
+
+      if (!data.type || ![
+        'input_text_message'
+      ].includes(data.type)) {
+        this.logger.info({data},
+          'TaskLlmUltravox_S2S:processLlmUpdate - invalid mid-call request, only input_text_message supported');
+      }
+      else {
+        await this._api(ep, [ep.uuid, ClientEvent, JSON.stringify(data)]);
+      }
+    } catch (err) {
+      this.logger.info({err, data}, 'TaskLlmUltravox_S2S:processLlmUpdate - Error processing LLM update');
+    }
+  }
+
+  async processToolOutput(ep, tool_call_id, data) {
+    try {
+      this.logger.debug({tool_call_id, data}, 'TaskLlmUltravox_S2S:processToolOutput');
+
+      if (!data.type || data.type !== 'client_tool_result') {
+        this.logger.info({data},
+          'TaskLlmUltravox_S2S:processToolOutput - invalid tool output, must be client_tool_result');
+      }
+      else {
+        await this._api(ep, [ep.uuid, ClientEvent, JSON.stringify(data)]);
+      }
+    } catch (err) {
+      this.logger.info({err, data}, 'TaskLlmUltravox_S2S:processToolOutput - Error processing tool output');
+    }
+  }
+
+  _populateEvents(events) {
+    if (events.includes('all')) {
+      /* work by excluding specific events */
+      const exclude = events
+        .filter((evt) => evt.startsWith('-'))
+        .map((evt) => evt.slice(1));
+      if (exclude.length === 0) this.includeEvents = ultravox_server_events;
+      else this.excludeEvents = expandWildcards(exclude);
+    }
+    else {
+      /* work by including specific events */
+      const include = events
+        .filter((evt) => !evt.startsWith('-'));
+      this.includeEvents = expandWildcards(include);
+    }
+
+    this.logger.debug({
+      includeEvents: this.includeEvents,
+      excludeEvents: this.excludeEvents
+    }, 'TaskLlmUltravox_S2S:_populateEvents');
+  }
+}
+
+module.exports = TaskLlmUltravox_S2S;

lib/tasks/llm/llms/voice_agent_s2s.js

@@ -0,0 +1,352 @@
+const Task = require('../../task');
+const TaskName = 'Llm_VoiceAgent_s2s';
+const {LlmEvents_VoiceAgent} = require('../../../utils/constants');
+const ClientEvent = 'client.event';
+const SessionDelete = 'session.delete';
+
+const va_server_events = [
+  'Error',
+  'Welcome',
+  'SettingsApplied',
+  'ConversationText',
+  'UserStartedSpeaking',
+  'EndOfThought',
+  'AgentThinking',
+  'FunctionCallRequest',
+  'FunctionCalling',
+  'AgentStartedSpeaking',
+  'AgentAudioDone',
+];
+
+const expandWildcards = (events) => {
+  // no-op for deepgram
+  return events;
+};
+
+class TaskLlmVoiceAgent_S2S extends Task {
+  constructor(logger, opts, parentTask) {
+    super(logger, opts, parentTask);
+    this.parent = parentTask;
+
+    this.vendor = this.parent.vendor;
+    this.model = this.parent.model || 'voice-agent';
+    this.auth = this.parent.auth;
+    this.connectionOptions = this.parent.connectOptions;
+
+    const {apiKey} = this.auth || {};
+    if (!apiKey) throw new Error('auth.apiKey is required for VoiceAgent S2S');
+
+    this.apiKey = apiKey;
+    this.authType = 'bearer';
+    this.actionHook = this.data.actionHook;
+    this.eventHook = this.data.eventHook;
+    this.toolHook = this.data.toolHook;
+    const {Settings} = this.data.llmOptions;
+
+    if (typeof Settings !== 'object') {
+      throw new Error('llmOptions with an initial Settings is required for VoiceAgent S2S');
+    }
+
+    // eslint-disable-next-line no-unused-vars
+    const {audio, ...rest} = Settings;
+    const cfg = this.Settings = rest;
+
+    if (!cfg.agent) throw new Error('llmOptions.Settings.agent is required for VoiceAgent S2S');
+    if (!cfg.agent.think) {
+      throw new Error('llmOptions.Settings.agent.think is required for VoiceAgent S2S');
+    }
+    if (!cfg.agent.think.provider?.model) {
+      throw new Error('llmOptions.Settings.agent.think.provider.model is required for VoiceAgent S2S');
+    }
+    if (!cfg.agent.think.provider?.type) {
+      throw new Error('llmOptions.Settings.agent.think.provider.type is required for VoiceAgent S2S');
+    }
+
+    this.results = {
+      completionReason: 'normal conversation end'
+    };
+
+    /**
+     * only one of these will have items,
+     * if includeEvents, then these are the events to include
+     * if excludeEvents, then these are the events to exclude
+     */
+    this.includeEvents = [];
+    this.excludeEvents = [];
+
+    /* default to all events if user did not specify */
+    this._populateEvents(this.data.events || va_server_events);
+
+    this.addCustomEventListener = parentTask.addCustomEventListener.bind(parentTask);
+    this.removeCustomEventListeners = parentTask.removeCustomEventListeners.bind(parentTask);
+  }
+
+  get name() { return TaskName; }
+
+  get host() {
+    const {host} = this.connectionOptions || {};
+    return host || 'agent.deepgram.com';
+  }
+
+  get path() {
+    const {path} = this.connectionOptions || {};
+    if (path) return path;
+
+    return '/v1/agent/converse';
+  }
+
+  async _api(ep, args) {
+    const res = await ep.api('uuid_voice_agent_s2s', `^^|${args.join('|')}`);
+    if (!res.body?.startsWith('+OK')) {
+      throw new Error(`Error calling uuid_voice_agent_s2s: ${JSON.stringify(res.body)}`);
+    }
+  }
+
+  async exec(cs, {ep}) {
+    await super.exec(cs);
+
+    await this._startListening(cs, ep);
+
+    await this.awaitTaskDone();
+
+    /* note: the parent llm verb started the span, which is why this is necessary */
+    await this.parent.performAction(this.results);
+
+    this._unregisterHandlers();
+  }
+
+  async kill(cs) {
+    super.kill(cs);
+
+    this._api(cs.ep, [cs.ep.uuid, SessionDelete])
+      .catch((err) => this.logger.info({err}, 'TaskLlmVoiceAgent_S2S:kill - error deleting session'));
+
+    this.notifyTaskDone();
+  }
+
+  /**
+   * Send function call response to the VoiceAgent server
+   */
+  async processToolOutput(ep, tool_call_id, data) {
+    try {
+      const {data:response} = data;
+      this.logger.debug({tool_call_id, response}, 'TaskLlmVoiceAgent_S2S:processToolOutput');
+
+      if (!response.type || response.type !== 'FunctionCallResponse') {
+        this.logger.info({response},
+          'TaskLlmVoiceAgent_S2S:processToolOutput - invalid tool output, must be FunctionCallResponse');
+      }
+      else {
+        await this._api(ep, [ep.uuid, ClientEvent, JSON.stringify(response)]);
+      }
+    } catch (err) {
+      this.logger.info({err}, 'TaskLlmVoiceAgent_S2S:processToolOutput');
+    }
+  }
+
+  /**
+   * Send a session.update to the VoiceAgent server
+   * Note: creating and deleting conversation items also supported as well as interrupting the assistant
+   */
+  async processLlmUpdate(ep, data, _callSid) {
+    try {
+      this.logger.debug({data, _callSid}, 'TaskLlmVoiceAgent_S2S:processLlmUpdate');
+
+      if (!data.type || ![
+        'UpdateInstructions',
+        'UpdateSpeak',
+        'InjectAgentMessage',
+      ].includes(data.type)) {
+        this.logger.info({data}, 'TaskLlmVoiceAgent_S2S:processLlmUpdate - invalid mid-call request');
+      }
+      else {
+        await this._api(ep, [ep.uuid, ClientEvent, JSON.stringify(data)]);
+      }
+    } catch (err) {
+      this.logger.info({err}, 'TaskLlmVoiceAgent_S2S:processLlmUpdate');
+    }
+  }
+
+  async _startListening(cs, ep) {
+    this._registerHandlers(ep);
+
+    try {
+      const args = [ep.uuid, 'session.create', this.host, this.path, this.authType, this.apiKey];
+      await this._api(ep, args);
+    } catch (err) {
+      this.logger.error({err}, `TaskLlmVoiceAgent_S2S:_startListening: ${JSON.stringify(err)}`);
+      this.notifyTaskDone();
+    }
+  }
+
+  async _sendClientEvent(ep, obj) {
+    let ok = true;
+    this.logger.debug({obj}, 'TaskLlmVoiceAgent_S2S:_sendClientEvent');
+    try {
+      const args = [ep.uuid, ClientEvent, JSON.stringify(obj)];
+      await this._api(ep, args);
+    } catch (err) {
+      ok = false;
+      this.logger.error({err}, 'TaskLlmVoiceAgent_S2S:_sendClientEvent - Error');
+    }
+    return ok;
+  }
+
+  async _sendInitialMessage(ep) {
+    const mcpTools = this.parent.isMcpEnabled ? await this.parent.mcpService.getAvailableMcpTools() : [];
+    if (mcpTools && mcpTools.length > 0 && this.Settings.agent?.think) {
+      const convertedTools = mcpTools.map((tool) => ({
+        name: tool.name,
+        description: tool.description,
+        parameters: tool.inputSchema
+      }));
+
+      this.Settings.agent.think.functions = [
+        ...convertedTools,
+        ...(this.Settings.agent.think?.functions || [])
+      ];
+    }
+    if (!await this._sendClientEvent(ep, this.Settings)) {
+      this.notifyTaskDone();
+    }
+  }
+
+  _registerHandlers(ep) {
+    this.addCustomEventListener(ep, LlmEvents_VoiceAgent.Connect, this._onConnect.bind(this, ep));
+    this.addCustomEventListener(ep, LlmEvents_VoiceAgent.ConnectFailure, this._onConnectFailure.bind(this, ep));
+    this.addCustomEventListener(ep, LlmEvents_VoiceAgent.Disconnect, this._onDisconnect.bind(this, ep));
+    this.addCustomEventListener(ep, LlmEvents_VoiceAgent.ServerEvent, this._onServerEvent.bind(this, ep));
+  }
+
+  _unregisterHandlers() {
+    this.removeCustomEventListeners();
+  }
+
+  _onError(_ep, evt) {
+    this.logger.info({evt}, 'TaskLlmVoiceAgent_S2S:_onError');
+    this.notifyTaskDone();
+  }
+
+  _onConnect(ep) {
+    this.logger.debug('TaskLlmVoiceAgent_S2S:_onConnect');
+    this._sendInitialMessage(ep);
+  }
+  _onConnectFailure(_ep, evt) {
+    this.logger.info(evt, 'TaskLlmVoiceAgent_S2S:_onConnectFailure');
+    this.results = {completionReason: 'connection failure'};
+    this.notifyTaskDone();
+  }
+  _onDisconnect(_ep, evt) {
+    this.logger.info(evt, 'TaskLlmVoiceAgent_S2S:_onConnectFailure');
+    this.results = {completionReason: 'disconnect from remote end'};
+    this.notifyTaskDone();
+  }
+  async _onServerEvent(_ep, evt) {
+    let endConversation = false;
+    const type = evt.type;
+    this.logger.info({evt}, 'TaskLlmVoiceAgent_S2S:_onServerEvent');
+
+    /* check for failures, such as rate limit exceeded, that should terminate the conversation */
+    if (type === 'response.done' && evt.response.status === 'failed') {
+      endConversation = true;
+      this.results = {
+        completionReason: 'server failure',
+        error: evt.response.status_details?.error
+      };
+    }
+
+    /* server errors of some sort */
+    else if (type === 'error') {
+      endConversation = true;
+      this.results = {
+        completionReason: 'server error',
+        error: evt.error
+      };
+    }
+
+    /* tool calls */
+    else if (type === 'FunctionCallRequest') {
+      this.logger.debug({evt}, 'TaskLlmVoiceAgent_S2S:_onServerEvent - function_call');
+
+      const mcpTools = this.parent.isMcpEnabled ? await this.parent.mcpService.getAvailableMcpTools() : [];
+      if (!this.toolHook && mcpTools.length === 0) {
+        this.logger.warn({evt}, 'TaskLlmVoiceAgent_S2S:_onServerEvent - no toolHook defined!');
+      } else {
+        const {functions} = evt;
+        const handledFunctions = [];
+
+        try {
+          if (mcpTools && mcpTools.length > 0) {
+            for (const func of functions) {
+              const {name, arguments: args, id} = func;
+              const tool = mcpTools.find((tool) => tool.name === name);
+              if (tool) {
+                handledFunctions.push(name);
+                const response = await this.parent.mcpService.callMcpTool(name, JSON.parse(args));
+                this.logger.debug({response}, 'TaskLlmVoiceAgent_S2S:_onServerEvent - function_call - mcp result');
+                this.processToolOutput(_ep, id, {
+                  data: {
+                    type: 'FunctionCallResponse',
+                    id,
+                    name,
+                    content: response.length > 0 ? response[0].text : 'There is no output from the function call'
+                  }
+                });
+              }
+            }
+          }
+
+          for (const func of functions) {
+            const {name, arguments: args, id} = func;
+            if (!handledFunctions.includes(name)) {
+              await this.parent.sendToolHook(id, {name, args: JSON.parse(args)});
+            }
+          }
+        } catch (err) {
+          this.logger.info({err, evt}, 'TaskLlmVoiceAgent_S2S:_onServerEvent - error calling function');
+          this.results = {
+            completionReason: 'client error calling function',
+            error: err
+          };
+          endConversation = true;
+        }
+      }
+    }
+
+    /* check whether we should notify on this event */
+    if (this.includeEvents.length > 0 ? this.includeEvents.includes(type) : !this.excludeEvents.includes(type)) {
+      this.parent.sendEventHook(evt)
+        .catch((err) => this.logger.info({err}, 'TaskLlmVoiceAgent_S2S:_onServerEvent - error sending event hook'));
+    }
+
+    if (endConversation) {
+      this.logger.info({results: this.results},
+        'TaskLlmVoiceAgent_S2S:_onServerEvent - ending conversation due to error');
+      this.notifyTaskDone();
+    }
+  }
+
+  _populateEvents(events) {
+    if (events.includes('all')) {
+      /* work by excluding specific events */
+      const exclude = events
+        .filter((evt) => evt.startsWith('-'))
+        .map((evt) => evt.slice(1));
+      if (exclude.length === 0) this.includeEvents = va_server_events;
+      else this.excludeEvents = expandWildcards(exclude);
+    }
+    else {
+      /* work by including specific events */
+      const include = events
+        .filter((evt) => !evt.startsWith('-'));
+      this.includeEvents = expandWildcards(include);
+    }
+
+    this.logger.debug({
+      includeEvents: this.includeEvents,
+      excludeEvents: this.excludeEvents
+    }, 'TaskLlmVoiceAgent_S2S:_populateEvents');
+  }
+}
+
+module.exports = TaskLlmVoiceAgent_S2S;

lib/tasks/make_task.js

@@ -62,6 +62,9 @@ function makeTask(logger, obj, parent) {
     case TaskName.Message:
       const TaskMessage = require('./message');
       return new TaskMessage(logger, data, parent);
+    case TaskName.Llm:
+      const TaskLlm = require('./llm');
+      return new TaskLlm(logger, data, parent);
     case TaskName.Rasa:
       const TaskRasa = require('./rasa');
       return new TaskRasa(logger, data, parent);
@@ -81,6 +84,7 @@ function makeTask(logger, obj, parent) {
       const TaskTranscribe = require('./transcribe');
       return new TaskTranscribe(logger, data, parent);
     case TaskName.Listen:
+    case TaskName.Stream:
       const TaskListen = require('./listen');
       return new TaskListen(logger, data, parent);
     case TaskName.Redirect:
@@ -92,6 +96,9 @@ function makeTask(logger, obj, parent) {
     case TaskName.Tag:
       const TaskTag = require('./tag');
       return new TaskTag(logger, data, parent);
+    case TaskName.Alert:
+      const TaskAlert = require('./alert');
+      return new TaskAlert(logger, data, parent);
   }
 
   // should never reach

lib/tasks/message.js

@@ -1,7 +1,7 @@
 const Task = require('./task');
 const {TaskName, TaskPreconditions} = require('../utils/constants');
 const bent = require('bent');
-const uuidv4 = require('uuid-random');
+const crypto = require('crypto');
 const {K8S} = require('../config');
 class TaskMessage extends Task {
   constructor(logger, opts) {
@@ -9,7 +9,7 @@ class TaskMessage extends Task {
     this.preconditions = TaskPreconditions.None;
 
     this.payload = {
-      message_sid: this.data.message_sid || uuidv4(),
+      message_sid: this.data.message_sid || crypto.randomUUID(),
       carrier: this.data.carrier,
       to: this.data.to,
       from: this.data.from,

lib/tasks/play.js

@@ -1,12 +1,26 @@
 const Task = require('./task');
 const {TaskName, TaskPreconditions} = require('../utils/constants');
-
+const { PlayFileNotFoundError } = require('../utils/error');
 class TaskPlay extends Task {
   constructor(logger, opts) {
     super(logger, opts);
     this.preconditions = TaskPreconditions.Endpoint;
 
-    this.url = this.data.url;
+    //Cleanup URLs that contain a querystring with a . unless that querystring is the filename
+    // see https://github.com/jambonz/jambonz-feature-server/pull/1293
+    // and https://github.com/jambonz/jambonz-feature-server/issues/1394 for background
+    if (this.data.url.includes('?')) {
+      if (['.mp3', '.wav'].includes(this.data.url.slice(-4))) {
+        this.url = this.data.url;
+      }
+      else {
+        this.url =  this.data.url.split('?')[0] + '?' + this.data.url.split('?')[1].replaceAll('.', '%2E');
+      }
+    }
+    else {
+      this.url = this.data.url;
+    }
+
     this.seekOffset = this.data.seekOffset || -1;
     this.timeoutSecs = this.data.timeoutSecs || -1;
     this.loop = this.data.loop || 1;
@@ -26,6 +40,7 @@ class TaskPlay extends Task {
     let playbackSeconds = 0;
     let playbackMilliseconds = 0;
     let completed = !(this.timeoutSecs > 0 || this.loop);
+    cs.playingAudio = true;
     if (this.timeoutSecs > 0) {
       timeout = setTimeout(async() => {
         completed = true;
@@ -39,6 +54,22 @@ class TaskPlay extends Task {
     try {
       this.notifyStatus({event: 'start-playback'});
       while (!this.killed && (this.loop === 'forever' || this.loop--) && this.ep.connected) {
+        /* Listen for playback-start event and set up a one-time listener for uuid_break
+         * that will kill the audio playback if the taskIds match. This ensures that
+         * we only kill the currently playing audio and not audio from other tasks.
+         * As we are using stickyEventEmitter, even if the event is emitted before the listener is registered,
+         * the listener will receive the most recent event.
+         */
+        ep.once('playback-start', (evt) => {
+          this.logger.debug({evt}, 'Play got playback-start');
+          this.cs.stickyEventEmitter?.once('uuid_break', (t) => {
+            if (t?.taskId === this.taskId) {
+              this.logger.debug(`Play got kill-playback, executing uuid_break, taskId: ${t?.taskId}`);
+              this.ep.api('uuid_break', this.ep.uuid).catch((err) => this.logger.info(err, 'Error killing audio'));
+              this.notifyStatus({event: 'kill-playback'});
+            }
+          });
+        });
         if (cs.isInConference) {
           const {memberId, confName, confUuid} = cs;
           if (Array.isArray(this.url)) {
@@ -66,23 +97,35 @@ class TaskPlay extends Task {
         }
       }
     } catch (err) {
-      if (timeout) clearTimeout(timeout);
-      this.logger.info(err, `TaskPlay:exec - error playing ${this.url}`);
+      this.logger.info(`TaskPlay:exec - error playing ${this.url}: ${err.message}`);
+      this.playComplete = true;
+      if (err.message === 'File Not Found') {
+        const {writeAlerts, AlertType} = cs.srf.locals;
+        await this.performAction({status: 'fail', reason: 'playFailed'}, !(this.parentTask || cs.isConfirmCallSession));
+        this.emit('playDone');
+        writeAlerts({
+          account_sid: cs.accountSid,
+          alert_type: AlertType.PLAY_FILENOTFOUND,
+          url: this.url,
+          target_sid: cs.callSid
+        });
+        throw new PlayFileNotFoundError(this.url);
+      }
     }
     this.emit('playDone');
   }
 
   async kill(cs) {
     super.kill(cs);
-    if (this.ep.connected && !this.playComplete) {
+    if (this.ep?.connected && !this.playComplete) {
       this.logger.debug('TaskPlay:kill - killing audio');
       if (cs.isInConference) {
         const {memberId, confName} = cs;
         this.killPlayToConfMember(this.ep, memberId, confName);
       }
       else {
-        this.notifyStatus({event: 'kill-playback'});
-        this.ep.api('uuid_break', this.ep.uuid).catch((err) => this.logger.info(err, 'Error killing audio'));
+        //this.ep.api('uuid_break', this.ep.uuid).catch((err) => this.logger.info(err, 'Error killing audio'));
+        cs.stickyEventEmitter.emit('uuid_break', this);
       }
     }
   }

lib/tasks/redirect.js

@@ -1,5 +1,8 @@
 const Task = require('./task');
 const {TaskName} = require('../utils/constants');
+const WsRequestor = require('../utils/ws-requestor');
+const URL = require('url');
+const HttpRequestor = require('../utils/http-requestor');
 
 /**
  * Redirects to a new application
@@ -13,6 +16,37 @@ class TaskRedirect extends Task {
 
   async exec(cs) {
     await super.exec(cs);
+
+    const isAbsoluteUrl = cs.application?.requestor?._isAbsoluteUrl(this.actionHook);
+
+    if (isAbsoluteUrl) {
+      this.logger.info(`TaskRedirect redirecting to new absolute URL ${this.actionHook}, requires new requestor`);
+
+      if (cs.requestor instanceof WsRequestor) {
+        try {
+          const requestor = new WsRequestor(this.logger, cs.accountSid, {url: this.actionHook},
+            cs.accountInfo.account.webhook_secret) ;
+          cs.requestor.emit('handover', requestor);
+        } catch (err) {
+          this.logger.info(err, `TaskRedirect error redirecting to ${this.actionHook}`);
+        }
+      }
+      else {
+        const baseUrl =  this.cs.application.requestor.baseUrl;
+        const newUrl = URL.parse(this.actionHook);
+        const newBaseUrl = newUrl.protocol + '//' + newUrl.host;
+        if (baseUrl != newBaseUrl) {
+          try {
+            this.logger.info(`Task:redirect updating base url to ${newBaseUrl}`);
+            const newRequestor = new HttpRequestor(this.logger, cs.accountSid, {url: this.actionHook},
+              cs.accountInfo.account.webhook_secret);
+            cs.requestor.emit('handover', newRequestor);
+          } catch (err) {
+            this.logger.info(err, `TaskRedirect error updating base url to ${this.actionHook}`);
+          }
+        }
+      }
+    }
     await this.performAction();
   }
 }

lib/tasks/rest_dial.js

@@ -12,12 +12,14 @@ class TaskRestDial extends Task {
 
     this.from = this.data.from;
     this.callerName = this.data.callerName;
+    this.timeLimit = this.data.timeLimit;
     this.fromHost = this.data.fromHost;
     this.to = this.data.to;
     this.call_hook = this.data.call_hook;
     this.timeout = this.data.timeout || 60;
     this.sipRequestWithinDialogHook = this.data.sipRequestWithinDialogHook;
     this.referHook = this.data.referHook;
+    this.recentCallStatus = 0;
 
     this.on('connect', this._onConnect.bind(this));
     this.on('callStatus', this._onCallStatus.bind(this));
@@ -39,9 +41,9 @@ class TaskRestDial extends Task {
 
     if (this.data.amd) {
       this.startAmd = cs.startAmd;
-      this.stopAmd = cs.stopAmd;
       this.on('amd', this._onAmdEvent.bind(this, cs));
     }
+    this.stopAmd = cs.stopAmd;
 
     this._setCallTimer();
     await this.awaitTaskDone();
@@ -56,7 +58,11 @@ class TaskRestDial extends Task {
     this._clearCallTimer();
     if (this.canCancel) {
       this.canCancel = false;
-      cs?.req?.cancel();
+      try {
+        cs?.req?.cancel();
+      } catch (err) {
+        this.logger.error({err}, 'TaskRestDial: error cancelling call');
+      }
     }
     this.notifyTaskDone();
   }
@@ -66,6 +72,9 @@ class TaskRestDial extends Task {
     const cs = this.callSession;
     cs.setDialog(dlg);
     cs.referHook = this.referHook;
+    if (this.timeLimit) {
+      cs.startMaxCallDurationTimer(this.timeLimit);
+    }
     this.logger.debug('TaskRestDial:_onConnect - call connected');
     if (this.sipRequestWithinDialogHook) this._initSipRequestWithinDialogHandler(cs, dlg);
     try {
@@ -73,15 +82,18 @@ class TaskRestDial extends Task {
       const httpHeaders = b3 && {b3};
       const params = {
         ...(cs.callInfo.toJSON()),
+        ...(this.env_vars && {env_vars: this.env_vars}),
         defaults: {
           synthesizer: {
             vendor: cs.speechSynthesisVendor,
             language: cs.speechSynthesisLanguage,
-            voice: cs.speechSynthesisVoice
+            voice: cs.speechSynthesisVoice,
+            label: cs.speechSynthesisLabel,
           },
           recognizer: {
             vendor:  cs.speechRecognizerVendor,
-            language: cs.speechRecognizerLanguage
+            language: cs.speechRecognizerLanguage,
+            label: cs.speechRecognizerLabel,
           }
         }
       };
@@ -111,7 +123,8 @@ class TaskRestDial extends Task {
   }
 
   _onCallStatus(status) {
-    this.logger.debug(`CallStatus: ${status}`);
+    this.logger.debug(`RestDial CallStatus: ${status}`);
+    this.recentCallStatus = status;
     if (status >= 200) {
       this.canCancel = false;
       this._clearCallTimer();
@@ -129,11 +142,16 @@ class TaskRestDial extends Task {
   }
 
   _onCallTimeout() {
-    this.logger.debug('TaskRestDial: timeout expired without answer, killing task');
+    this.logger.debug(`TaskRestDial: timeout expired without answer, last status ${this.recentCallStatus}`);
     this.timer = null;
-    if (this.canCancel) {
+    if (this.canCancel && this.recentCallStatus < 200) {
+      this.logger.debug('TaskRestDial: cancelling call attempt');
       this.canCancel = false;
-      this.cs?.req?.cancel();
+      try {
+        this.cs?.req?.cancel();
+      } catch (err) {
+        this.logger.error({err}, 'TaskRestDial: error cancelling call');
+      }
     }
   }
 

lib/tasks/say.js

@@ -1,24 +1,57 @@
+const assert = require('assert');
 const TtsTask = require('./tts-task');
 const {TaskName, TaskPreconditions} = require('../utils/constants');
 const pollySSMLSplit = require('polly-ssml-split');
+const { SpeechCredentialError, NonFatalTaskError } = require('../utils/error');
+const { sleepFor } = require('../utils/helpers');
+const { NON_FANTAL_ERRORS } = require('../utils/constants.json');
 
-const breakLengthyTextIfNeeded = (logger,  text) => {
-  const chunkSize = 1000;
+/**
+ * Discard unmatching responses:
+ * (1) I sent a playback id but get a response with a different playback id
+ * (2) I sent a playback id but get a response with no playback id
+ * (3) I did not send a playback id but get a response with a playback id
+ * (4) I sent a cache file but get a response with a different cache file
+ */
+
+const isMatchingEvent = (logger, filename, playbackId, evt) => {
+
+  if (!!playbackId && !!evt.variable_tts_playback_id && evt.variable_tts_playback_id === playbackId) {
+    //logger.debug({filename, playbackId, evt}, 'Say:isMatchingEvent - playbackId matched');
+    return true;
+  }
+  if (!!filename && !!evt.file && evt.file === filename) {
+    //logger.debug({filename, playbackId, evt}, 'Say:isMatchingEvent - filename matched');
+    return true;
+  }
+  logger.info({filename, playbackId, evt}, 'Say:isMatchingEvent - no match');
+  return false;
+};
+
+const breakLengthyTextIfNeeded = (logger, text) => {
+  // As The text can be used for tts streaming, we need to break lengthy text into smaller chunks
+// HIGH_WATER_BUFFER_SIZE defined in tts-streaming-buffer.js
+  const chunkSize = 900;
   const isSSML = text.startsWith('<speak>');
-  if (text.length <= chunkSize || !isSSML) return [text];
   const options = {
-    // MIN length
     softLimit: 100,
-    // MAX length, exclude 15 characters <speak></speak>
     hardLimit: chunkSize - 15,
-    // Set of extra split characters (Optional property)
     extraSplitChars: ',;!?',
   };
   pollySSMLSplit.configure(options);
   try {
-    return pollySSMLSplit.split(text);
+    if (text.length <= chunkSize) return [text];
+    if (isSSML) {
+      return pollySSMLSplit.split(text);
+    } else {
+      // Wrap with <speak> and split
+      const wrapped = `<speak>${text}</speak>`;
+      const splitArr = pollySSMLSplit.split(wrapped);
+      // Remove <speak> and </speak> from each chunk
+      return splitArr.map((str) => str.replace(/^<speak>/, '').replace(/<\/speak>$/, ''));
+    }
   } catch (err) {
-    logger.info({err}, 'Error spliting SSML long text');
+    logger.info({err}, 'Error splitting SSML long text');
     return [text];
   }
 };
@@ -34,24 +67,39 @@ class TaskSay extends TtsTask {
     super(logger, opts, parentTask);
     this.preconditions = TaskPreconditions.Endpoint;
 
-    this.text = (Array.isArray(this.data.text) ? this.data.text : [this.data.text])
-      .map((t) => breakLengthyTextIfNeeded(this.logger, t))
-      .flat();
+    assert.ok((typeof this.data.text === 'string' || Array.isArray(this.data.text)) || this.data.stream === true,
+      'Say: either text or stream:true is required');
 
-    this.loop = this.data.loop || 1;
-    this.isHandledByPrimaryProvider = true;
+    this.text = this.data.text ? (Array.isArray(this.data.text) ? this.data.text : [this.data.text])
+      .map((t) => breakLengthyTextIfNeeded(this.logger, t))
+      .flat() : [];
+
+    if (this.data.stream === true) {
+      this._isStreamingTts = true;
+      this.closeOnStreamEmpty = this.data.closeOnStreamEmpty !== false;
+    }
+    else {
+      this._isStreamingTts = false;
+      this.loop = this.data.loop || 1;
+      this.isHandledByPrimaryProvider = true;
+    }
   }
 
   get name() { return TaskName.Say; }
 
   get summary() {
-    for (let i = 0; i < this.text.length; i++) {
-      if (this.text[i].startsWith('silence_stream')) continue;
-      return `${this.name}{text=${this.text[i].slice(0, 15)}${this.text[i].length > 15 ? '...' : ''}}`;
+    if (this.isStreamingTts) return `${this.name} streaming`;
+    else {
+      for (let i = 0; i < this.text.length; i++) {
+        if (this.text[i].startsWith('silence_stream')) continue;
+        return `${this.name}{text=${this.text[i].slice(0, 15)}${this.text[i].length > 15 ? '...' : ''}}`;
+      }
+      return `${this.name}{${this.text[0]}}`;
     }
-    return `${this.name}{${this.text[0]}}`;
   }
 
+  get isStreamingTts() { return this._isStreamingTts; }
+
   _validateURL(urlString) {
     try {
       new URL(urlString);
@@ -61,147 +109,105 @@ class TaskSay extends TtsTask {
     }
   }
 
-  async _synthesizeWithSpecificVendor(cs, ep, {vendor, language, voice, label, preCache = false}) {
-    const {srf, accountSid:account_sid} = cs;
-    const {updateSpeechCredentialLastUsed} = require('../utils/db-utils')(this.logger, srf);
-    const {writeAlerts, AlertType, stats} = srf.locals;
-    const {synthAudio} = srf.locals.dbHelpers;
-    const engine = this.synthesizer.engine || cs.synthesizer?.engine || 'neural';
-    const salt = cs.callSid;
-
-    let credentials = cs.getSpeechCredentials(vendor, 'tts', label);
-    /* parse Nuance voices into name and model */
-    let model;
-    if (vendor === 'nuance' && voice) {
-      const arr = /([A-Za-z-]*)\s+-\s+(enhanced|standard)/.exec(voice);
-      if (arr) {
-        voice = arr[1];
-        model = arr[2];
-      }
-    } else if (vendor === 'deepgram') {
-      model = voice;
+  async exec(cs, obj) {
+    if (this.isStreamingTts && !cs.appIsUsingWebsockets) {
+      throw new Error('Say: streaming say verb requires applications to use the websocket API');
     }
 
-    /* allow for microsoft custom region voice and api_key to be specified as an override */
-    if (vendor === 'microsoft' && this.options.deploymentId) {
-      credentials = credentials || {};
-      credentials.use_custom_tts = true;
-      credentials.custom_tts_endpoint = this.options.deploymentId;
-      credentials.api_key = this.options.apiKey || credentials.apiKey;
-      credentials.region = this.options.region || credentials.region;
-      voice = this.options.voice || voice;
-    } else if (vendor === 'elevenlabs') {
-      credentials = credentials || {};
-      credentials.model_id = this.options.model_id || credentials.model_id;
-      credentials.voice_settings = this.options.voice_settings || {};
-      credentials.optimize_streaming_latency = this.options.optimize_streaming_latency
-      || credentials.optimize_streaming_latency;
-      voice = this.options.voice_id || voice;
-    }
-
-    ep.set({
-      tts_engine: vendor.startsWith('custom:') ? 'custom' : vendor,
-      tts_voice: voice,
-      cache_speech_handles: !cs.currentTtsVendor || cs.currentTtsVendor === vendor ? 1 : 0,
-    }).catch((err) => this.logger.info({err}, 'Error setting tts_engine on endpoint'));
-    // set the current vendor on the call session
-    // If vendor is changed from the previous one, then reset the cache_speech_handles flag
-    cs.currentTtsVendor = vendor;
-
-    if (!preCache && !this._disableTracing) this.logger.info({vendor, language, voice, model}, 'TaskSay:exec');
     try {
-      if (!credentials) {
-        writeAlerts({
-          account_sid,
-          alert_type: AlertType.TTS_NOT_PROVISIONED,
-          vendor
-        }).catch((err) => this.logger.info({err}, 'Error generating alert for no tts'));
-        throw new Error('no provisioned speech credentials for TTS');
+      this._isStreamingTts = this._isStreamingTts || cs.autoStreamTts;
+      if (this.isStreamingTts) {
+        this.closeOnStreamEmpty = this.closeOnStreamEmpty || this.text.length !== 0;
       }
-      // synthesize all of the text elements
-      let lastUpdated = false;
-
-      /* produce an audio segment from the provided text */
-      const generateAudio = async(text) => {
-        if (this.killed) return;
-        if (text.startsWith('silence_stream://')) return text;
-
-        /* otel: trace time for tts */
-        if (!preCache && !this._disableTracing)  {
-          const {span} = this.startChildSpan('tts-generation', {
-            'tts.vendor': vendor,
-            'tts.language': language,
-            'tts.voice': voice
-          });
-          this.otelSpan = span;
-        }
-        try {
-          const {filePath, servedFromCache, rtt} = await synthAudio(stats, {
-            account_sid,
-            text,
-            vendor,
-            language,
-            voice,
-            engine,
-            model,
-            salt,
-            credentials,
-            options: this.options,
-            disableTtsCache : this.disableTtsCache,
-            preCache
-          });
-          if (!filePath.startsWith('say:')) {
-            this.logger.debug(`Say: file ${filePath}, served from cache ${servedFromCache}`);
-            if (filePath) cs.trackTmpFile(filePath);
-            if (this.otelSpan) {
-              this.otelSpan.setAttributes({'tts.cached': servedFromCache});
-              this.otelSpan.end();
-              this.otelSpan = null;
-            }
-            if (!servedFromCache && !lastUpdated) {
-              lastUpdated = true;
-              updateSpeechCredentialLastUsed(credentials.speech_credential_sid).catch(() => {/* logged error */});
-            }
-            if (!servedFromCache && rtt && !preCache  && !this._disableTracing) {
-              this.notifyStatus({
-                event: 'synthesized-audio',
-                vendor,
-                language,
-                characters: text.length,
-                elapsedTime: rtt
-              });
-            }
-          }
-          else {
-            this.logger.debug('Say: a streaming tts api will be used');
-            const modifiedPath = filePath.replace('say:{', `say:{session-uuid=${ep.uuid},`);
-            return modifiedPath;
-          }
-          return filePath;
-        } catch (err) {
-          this.logger.info({err}, 'Error synthesizing tts');
-          if (this.otelSpan) this.otelSpan.end();
-          writeAlerts({
-            account_sid: cs.accountSid,
-            alert_type: AlertType.TTS_FAILURE,
-            vendor,
-            detail: err.message
-          }).catch((err) => this.logger.info({err}, 'Error generating alert for tts failure'));
-          throw err;
-        }
-      };
-
-      const arr = this.text.map((t) => (this._validateURL(t) ? t : generateAudio(t)));
-      return (await Promise.all(arr)).filter((fp) => fp && fp.length);
-    } catch (err) {
-      this.logger.info(err, 'TaskSay:exec error');
-      throw err;
+      if (this.isStreamingTts) await this.handlingStreaming(cs, obj);
+      else await this.handling(cs, obj);
+    } catch (error) {
+      if (error instanceof SpeechCredentialError) {
+        // if say failed due to speech credentials, alarm is writtern and error notification is sent
+        // finished this say to move to next task.
+        this.logger.info({error}, 'Say failed due to SpeechCredentialError, finished!');
+        return;
+      }
+      throw error;
     }
-
   }
 
-  async exec(cs, {ep}) {
-    const {srf, accountSid:account_sid} = cs;
+  async handlingStreaming(cs, {ep}) {
+    const {vendor, language, voice, label} = this.getTtsVendorData(cs);
+    const  credentials = cs.getSpeechCredentials(vendor, 'tts', label);
+    if (!credentials) {
+      throw new SpeechCredentialError(
+        `No text-to-speech service credentials for ${vendor} with labels: ${label} have been configured`);
+    }
+    this.ep = ep;
+    try {
+
+      await this.setTtsStreamingChannelVars(vendor, language, voice, credentials, ep);
+
+      await cs.startTtsStream();
+
+      if (this.text.length !== 0) {
+        this.logger.info('TaskSay:handlingStreaming - sending text to TTS stream');
+        for (const t of this.text) {
+          const result = await cs._internalTtsStreamingBufferTokens(t);
+          if (result?.status === 'failed') {
+            if (result.reason === 'full') {
+              // Retry logic for full buffer
+              const maxRetries = 5;
+              let backoffMs = 1000;
+              for (let retryCount = 0; retryCount < maxRetries && !this.killed; retryCount++) {
+                this.logger.info(
+                  `TaskSay:handlingStreaming - retry ${retryCount + 1}/${maxRetries} after ${backoffMs}ms`);
+                await sleepFor(backoffMs);
+
+                const retryResult = await cs._internalTtsStreamingBufferTokens(t);
+
+                // Exit retry loop on success
+                if (retryResult?.status !== 'failed') {
+                  break;
+                }
+
+                // Handle failure for reason other than full buffer
+                if (retryResult.reason !== 'full') {
+                  this.logger.info(
+                    {result: retryResult}, 'TaskSay:handlingStreaming - TTS stream failed to buffer tokens');
+                  throw new Error(`TTS stream failed to buffer tokens: ${retryResult.reason}`);
+                }
+
+                // Last retry attempt failed
+                if (retryCount === maxRetries - 1) {
+                  this.logger.info('TaskSay:handlingStreaming - Maximum retries exceeded for full buffer');
+                  throw new Error('TTS stream buffer full - maximum retries exceeded');
+                }
+
+                // Increase backoff for next retry
+                backoffMs = Math.min(backoffMs * 1.5, 10000);
+              }
+            } else {
+              // Immediate failure for non-full buffer issues
+              this.logger.info({result}, 'TaskSay:handlingStreaming - TTS stream failed to buffer tokens');
+              throw new Error(`TTS stream failed to buffer tokens: ${result.reason}`);
+            }
+          } else {
+            await cs._lccTtsFlush();
+          }
+        }
+      }
+    } catch (err) {
+      this.logger.info({err}, 'TaskSay:handlingStreaming - Error setting channel vars');
+      cs.requestor?.request('tts:streaming-event', '/streaming-event', {event_type: 'stream_closed'})
+        .catch((err) => this.logger.info({err}, 'TaskSay:handlingStreaming - Error sending'));
+
+      //TODO: send tts:streaming-event with error?
+      this.notifyTaskDone();
+    }
+
+    await this.awaitTaskDone();
+    this.logger.info('TaskSay:handlingStreaming - done');
+  }
+
+  async handling(cs, {ep}) {
+    const {srf, accountSid:account_sid, callSid:target_sid} = cs;
     const {writeAlerts, AlertType} = srf.locals;
     const {addFileToCache} = srf.locals.dbHelpers;
     const engine = this.synthesizer.engine || cs.synthesizer?.engine || 'neural';
@@ -218,10 +224,7 @@ class TaskSay extends TtsTask {
     let voice =  this.synthesizer.voice && this.synthesizer.voice !== 'default' ?
       this.synthesizer.voice :
       cs.speechSynthesisVoice;
-    // label can be null/empty in synthesizer config, just use application level label if it's default
-    let label = this.synthesizer.label === 'default' ?
-      cs.speechSynthesisLabel :
-      this.synthesizer.label;
+    let label = this.taskIncludeSynthesizer ? this.synthesizer.label : cs.speechSynthesisLabel;
 
     const fallbackVendor = this.synthesizer.fallbackVendor && this.synthesizer.fallbackVendor !== 'default' ?
       this.synthesizer.fallbackVendor :
@@ -232,10 +235,8 @@ class TaskSay extends TtsTask {
     const fallbackVoice =  this.synthesizer.fallbackVoice && this.synthesizer.fallbackVoice !== 'default' ?
       this.synthesizer.fallbackVoice :
       cs.fallbackSpeechSynthesisVoice;
-    // label can be null/empty in synthesizer config, just use application level label if it's default
-    const fallbackLabel = this.synthesizer.fallbackLabel === 'default' ?
-      cs.fallbackSpeechSynthesisLabel :
-      this.synthesizer.fallbackLabel;
+    const fallbackLabel = this.taskIncludeSynthesizer ?
+      this.synthesizer.fallbackLabel : cs.fallbackSpeechSynthesisLabel;
 
     if (cs.hasFallbackTts) {
       vendor = fallbackVendor;
@@ -261,9 +262,10 @@ class TaskSay extends TtsTask {
       } else {
         this.notifyError(
           { msg: 'TTS error', details:`TTS vendor ${vendor} error: ${error}`, failover: 'not available'});
-        throw error;
+        throw new SpeechCredentialError(error.message);
       }
     };
+
     let filepath;
     try {
       filepath = await this._synthesizeWithSpecificVendor(cs, ep, {vendor, language, voice, label});
@@ -275,69 +277,145 @@ class TaskSay extends TtsTask {
     while (!this.killed && (this.loop === 'forever' || this.loop--) && ep?.connected) {
       let segment = 0;
       while (!this.killed && segment < filepath.length) {
+        const filename = filepath[segment];
         if (cs.isInConference) {
           const {memberId, confName, confUuid} = cs;
-          await this.playToConfMember(ep, memberId, confName, confUuid, filepath[segment]);
+          await this.playToConfMember(ep, memberId, confName, confUuid, filename);
         }
         else {
-          let tts_cache_filename;
-          if (filepath[segment].startsWith('say:{')) {
-            const arr = /^say:\{.*\}\s*(.*)$/.exec(filepath[segment]);
-            if (arr) this.logger.debug(`Say:exec sending streaming tts request: ${arr[1].substring(0, 64)}..`);
+          const isStreaming = filename.startsWith('say:{');
+          if (isStreaming) {
+            const arr = /^say:\{.*\}\s*(.*)$/.exec(filename);
+            if (arr) this.logger.debug(`Say:exec sending streaming tts request ${arr[1].substring(0, 64)}..`);
+            else this.logger.debug(`Say:exec sending ${filename.substring(0, 64)}`);
           }
-          else this.logger.debug(`Say:exec sending  ${filepath[segment].substring(0, 64)}`);
-          ep.once('playback-start', (evt) => {
-            this.logger.debug({evt}, 'Say got playback-start');
-            if (this.otelSpan) {
-              this._addStreamingTtsAttributes(this.otelSpan, evt);
-              this.otelSpan.end();
-              this.otelSpan = null;
-              if (evt.variable_tts_cache_filename) {
-                tts_cache_filename = evt.variable_tts_cache_filename;
-                cs.trackTmpFile(evt.variable_tts_cache_filename);
+
+          const onPlaybackStop = (evt) => {
+            try {
+              const playbackId = this.getPlaybackId(segment);
+              const isMatch = isMatchingEvent(this.logger, filename, playbackId, evt);
+              if (!isMatch) {
+                this.logger.info({currentPlaybackId: playbackId, stopPlaybackId: evt.variable_tts_playback_id},
+                  'Say:exec discarding playback-stop for earlier play');
+                ep.once('playback-stop',  this._boundOnPlaybackStop);
+
+                return;
               }
-              else {
-                this.logger.info('No tts_cache_filename in playback-start event');
+              this.logger.debug({evt},
+                `Say got playback-stop ${evt.variable_tts_playback_id ? evt.variable_tts_playback_id : ''}`);
+              this.notifyStatus({event: 'stop-playback'});
+              this.notifiedPlayBackStop = true;
+              const tts_error = evt.variable_tts_error;
+              // some tts vendor may not provide response code, so we default to 200
+              let response_code = 200;
+              // Check if any property ends with _response_code
+              for (const [key, value] of Object.entries(evt)) {
+                if (key.endsWith('_response_code')) {
+                  response_code = parseInt(value, 10);
+                  if (isNaN(response_code)) {
+                    this.logger.info(`Say:exec playback-stop - Invalid response code: ${value}`);
+                    response_code = 0;
+                  }
+                  break;
+                }
               }
-            }
-          });
-          ep.once('playback-stop', (evt) => {
-            if (!tts_cache_filename || evt.variable_tts_cache_filename !== tts_cache_filename) {
-              this.logger.info({evt}, 'Say: discarding playback-stop from other say verb');
-            }
-            else {
-              this.logger.debug({evt}, 'Say got playback-stop');
-              if (evt.variable_tts_error) {
+
+              if (tts_error ||
+                // error response codes indicate failure
+                response_code <= 199 || response_code >= 300) {
                 writeAlerts({
                   account_sid,
                   alert_type: AlertType.TTS_FAILURE,
                   vendor,
-                  detail: evt.variable_tts_error
+                  detail: evt.variable_tts_error || `TTS playback failed with response code ${response_code}`,
+                  target_sid
                 }).catch((err) => this.logger.info({err}, 'Error generating alert for no tts'));
               }
-              if (evt.variable_tts_cache_filename && !this.killed) {
+              if (
+                !tts_error &&
+                //2xx response codes indicate success
+                199 < response_code && response_code < 300 &&
+                evt.variable_tts_cache_filename &&
+                !this.killed &&
+                // if tts cache is not disabled, add the file to cache
+                !this.disableTtsCache
+              ) {
                 const text = parseTextFromSayString(this.text[segment]);
+                this.logger.debug({text, cacheFile: evt.variable_tts_cache_filename}, 'Say:exec cache tts');
                 addFileToCache(evt.variable_tts_cache_filename, {
                   account_sid,
                   vendor,
                   language,
                   voice,
                   engine,
-                  text
+                  model: this.model || this.model_id,
+                  text,
+                  instructions: this.instructions
                 }).catch((err) => this.logger.info({err}, 'Error adding file to cache'));
               }
+
+              if (this._playResolve) {
+                (tts_error ||
+                  // error response codes indicate failure
+                  response_code <= 199 || response_code >= 300
+                ) ?
+                  this._playReject(
+                    new Error(evt.variable_tts_error || `TTS playback failed with response code ${response_code}`)
+                  ) : this._playResolve();
+              }
+            } catch (err) {
+              this.logger.info({err}, 'Error handling playback-stop event');
             }
-            if (this._playResolve) {
-              evt.variable_tts_error ? this._playReject(new Error(evt.variable_tts_error)) : this._playResolve();
+          };
+          this._boundOnPlaybackStop = onPlaybackStop.bind(this);
+
+          const onPlaybackStart = (evt) => {
+            try {
+              const playbackId = this.getPlaybackId(segment);
+              const isMatch = isMatchingEvent(this.logger, filename, playbackId, evt);
+              if (!isMatch) {
+                this.logger.info({currentPlaybackId: playbackId, startPlaybackId: evt.variable_tts_playback_id},
+                  'Say:exec playback-start - unmatched playback_id');
+                ep.once('playback-start',  this._boundOnPlaybackStart);
+                return;
+              }
+              ep.once('playback-stop',  this._boundOnPlaybackStop);
+              this.logger.debug({evt},
+                `Say got playback-start ${evt.variable_tts_playback_id ? evt.variable_tts_playback_id : ''}`);
+              if (this.otelSpan) {
+                this._addStreamingTtsAttributes(this.otelSpan, evt, vendor);
+                this.otelSpan.end();
+                this.otelSpan = null;
+                if (evt.variable_tts_cache_filename) {
+                  cs.trackTmpFile(evt.variable_tts_cache_filename);
+                }
+              }
+            } catch (err) {
+              this.logger.info({err}, 'Error handling playback-start event');
             }
-          });
+          };
+          this._boundOnPlaybackStart = onPlaybackStart.bind(this);
+
+          ep.once('playback-start',  this._boundOnPlaybackStart);
+
           // wait for playback-stop event received to confirm if the playback is successful
           this._playPromise = new Promise((resolve, reject) => {
             this._playResolve = resolve;
             this._playReject = reject;
           });
-          const r = await ep.play(filepath[segment]);
-          this.logger.debug({r}, 'Say:exec play result');
+          try {
+            const r = await ep.play(filename);
+            this.logger.debug({r}, 'Say:exec play result');
+            if (r.playbackSeconds == null && r.playbackMilliseconds == null && r.playbackLastOffsetPos == null) {
+              this._playReject(new Error('Playback failed to start'));
+            }
+          } catch (err) {
+            if (NON_FANTAL_ERRORS.includes(err.message)) {
+              throw new NonFatalTaskError(err.message);
+            }
+            throw err;
+          }
+
           try {
             // wait for playback-stop event received to confirm if the playback is successful
             await this._playPromise;
@@ -347,24 +425,24 @@ class TaskSay extends TtsTask {
               continue;
             } catch (err) {
               this.logger.info({err}, 'Error waiting for playback-stop event');
+              throw err;
             }
           } finally {
             this._playPromise = null;
             this._playResolve = null;
             this._playReject = null;
           }
-          if (filepath[segment].startsWith('say:{')) {
-            const arr = /^say:\{.*\}\s*(.*)$/.exec(filepath[segment]);
+          if (filename.startsWith('say:{')) {
+            const arr = /^say:\{.*\}\s*(.*)$/.exec(filename);
             if (arr) this.logger.debug(`Say:exec complete playing streaming tts request: ${arr[1].substring(0, 64)}..`);
           } else {
             // This log will print spech credentials in say command for tts stream mode
-            this.logger.debug(`Say:exec completed play file ${filepath[segment]}`);
+            this.logger.debug(`Say:exec completed play file ${filename}`);
           }
         }
         segment++;
       }
     }
-    this.emit('playDone');
   }
 
   async kill(cs) {
@@ -374,8 +452,13 @@ class TaskSay extends TtsTask {
       if (cs.isInConference) {
         const {memberId, confName} = cs;
         this.killPlayToConfMember(this.ep, memberId, confName);
-      }
-      else {
+      } else if (this.isStreamingTts) {
+        this.logger.debug('TaskSay:kill - stopping TTS stream for streaming audio');
+        cs.stopTtsStream();
+      } else {
+        if (!this.notifiedPlayBackStop) {
+          this.notifyStatus({event: 'stop-playback'});
+        }
         this.notifyStatus({event: 'kill-playback'});
         this.ep.api('uuid_break', this.ep.uuid);
       }
@@ -387,26 +470,41 @@ class TaskSay extends TtsTask {
         this._playResolve = null;
       }
     }
+    this.notifyTaskDone();
   }
 
-  _addStreamingTtsAttributes(span, evt) {
+  _addStreamingTtsAttributes(span, evt, vendor) {
     const attrs = {'tts.cached': false};
     for (const [key, value] of Object.entries(evt)) {
       if (key.startsWith('variable_tts_')) {
         let newKey = key.substring('variable_tts_'.length)
           .replace('whisper_', 'whisper.')
+          .replace('nvidia_', 'nvidia.')
           .replace('deepgram_', 'deepgram.')
           .replace('playht_', 'playht.')
+          .replace('cartesia_', 'cartesia.')
           .replace('rimelabs_', 'rimelabs.')
+          .replace('resemble_', 'resemble.')
+          .replace('inworld_', 'inworld.')
           .replace('verbio_', 'verbio.')
           .replace('elevenlabs_', 'elevenlabs.');
         if (spanMapping[newKey]) newKey = spanMapping[newKey];
         attrs[newKey] = value;
+        if (key === 'variable_tts_time_to_first_byte_ms' && value) {
+          this.cs.srf.locals.stats.histogram('tts.response_time', value, [`vendor:${vendor}`]);
+        }
       }
     }
     delete attrs['cache_filename']; //no value in adding this to the span
     span.setAttributes(attrs);
   }
+
+  notifyTtsStreamIsEmpty() {
+    if (this.isStreamingTts && this.closeOnStreamEmpty) {
+      this.logger.info('TaskSay:notifyTtsStreamIsEmpty - stream is empty, killing task');
+      this.notifyTaskDone();
+    }
+  }
 }
 
 const spanMapping = {
@@ -443,10 +541,23 @@ const spanMapping = {
   'playht.name_lookup_time_ms': 'name_lookup_ms',
   'playht.connect_time_ms': 'connect_ms',
   'playht.final_response_time_ms': 'final_response_ms',
+  // Cartesia
+  'cartesia.request_id': 'cartesia.req_id',
+  'cartesia.name_lookup_time_ms': 'name_lookup_ms',
+  'cartesia.connect_time_ms': 'connect_ms',
+  'cartesia.final_response_time_ms': 'final_response_ms',
   // Rimelabs
   'rimelabs.name_lookup_time_ms': 'name_lookup_ms',
   'rimelabs.connect_time_ms': 'connect_ms',
   'rimelabs.final_response_time_ms': 'final_response_ms',
+  // Resemble
+  'resemble.connect_time_ms': 'connect_ms',
+  'resemble.final_response_time_ms': 'final_response_ms',
+  // inworld
+  'inworld.name_lookup_time_ms': 'name_lookup_ms',
+  'inworld.connect_time_ms': 'connect_ms',
+  'inworld.final_response_time_ms': 'final_response_ms',
+  'inworld.x_envoy_upstream_service_time': 'upstream_service_time',
   // verbio
   'verbio.name_lookup_time_ms': 'name_lookup_ms',
   'verbio.connect_time_ms': 'connect_ms',

lib/tasks/sip_decline.js

@@ -18,6 +18,11 @@ class TaskSipDecline extends Task {
     super.exec(cs);
     res.send(this.data.status, this.data.reason, {
       headers: this.headers
+    }, (err) => {
+      if (!err) {
+        // Call was successfully declined
+        cs._callReleased();
+      }
     });
     cs.emit('callStatusChange', {
       callStatus: CallStatus.Failed,

lib/tasks/sip_refer.js

@@ -12,6 +12,7 @@ class TaskSipRefer extends Task {
 
     this.referTo = this.data.referTo;
     this.referredBy = this.data.referredBy;
+    this.referredByDisplayName = this.data.referredByDisplayName;
     this.headers = this.data.headers || {};
     this.eventHook = this.data.eventHook;
   }
@@ -94,7 +95,10 @@ class TaskSipRefer extends Task {
         }
         if (status >= 200) {
           this.referSpan.setAttributes({'refer.finalNotify': status});
-          await this.performAction({refer_status: 202, final_referred_call_status: status});
+          await this.performAction({refer_status: 202, final_referred_call_status: status})
+            .catch((err) => {
+              this.logger.error(err, 'TaskSipRefer:exec - error performing action finalNotify');
+            });
           this.notifyTaskDone();
         }
       }
@@ -102,12 +106,17 @@ class TaskSipRefer extends Task {
   }
 
   _normalizeReferHeaders(cs, dlg) {
-    let {referTo, referredBy} = this;
+    let {referTo, referredBy, referredByDisplayName} = this;
 
     /* get IP address of the SBC to use as hostname if needed */
     const {host} = parseUri(dlg.remote.uri);
 
-    if (!referTo.startsWith('<') && !referTo.startsWith('sip') && !referTo.startsWith('"')) {
+    if (
+      !referTo.startsWith('<') &&
+      !referTo.startsWith('sip:') &&
+      !referTo.startsWith('"') &&
+      !referTo.startsWith('tel:')
+    ) {
       /* they may have only provided a phone number/user */
       referTo = `sip:${referTo}@${host}`;
     }
@@ -117,9 +126,17 @@ class TaskSipRefer extends Task {
       referredBy = cs.req?.callingNumber || dlg.local.uri;
       this.logger.info({referredBy}, 'setting referredby');
     }
-    if (!referredBy.startsWith('<') && !referredBy.startsWith('sip') && !referredBy.startsWith('"')) {
+    if (!referredByDisplayName) {
+      referredByDisplayName = cs.req?.callingName;
+    }
+    if (
+      !referredBy.startsWith('<') &&
+      !referredBy.startsWith('sip:') &&
+      !referredBy.startsWith('"') &&
+      !referredBy.startsWith('tel:')
+    ) {
       /* they may have only provided a phone number/user */
-      referredBy = `sip:${referredBy}@${host}`;
+      referredBy = `${referredByDisplayName ? `"${referredByDisplayName}"` : ''}<sip:${referredBy}@${host}>`;
     }
     return {referTo, referredBy};
   }

lib/tasks/stt-task.js

@@ -2,6 +2,33 @@ const Task = require('./task');
 const assert = require('assert');
 const crypto = require('crypto');
 const { TaskPreconditions, CobaltTranscriptionEvents } = require('../utils/constants');
+const { SpeechCredentialError } = require('../utils/error');
+const {JAMBONES_AWS_TRANSCRIBE_USE_GRPC} = require('../config');
+const {TaskName} = require('../utils/constants.json');
+
+/**
+ * "Please insert turns here: {{turns:4}}"
+// -> { processed: 'Please insert turns here: {{turns}}', turns: 4 }
+
+processTurnString("Please insert turns here: {{turns}}"));
+// -> { processed: 'Please insert turns here: {{turns}}', turns: null }
+ */
+const processTurnString = (input) => {
+  const regex = /\{\{turns(?::(\d+))?\}\}/;
+  const match = input.match(regex);
+
+  if (!match) {
+    return {
+      processed: input,
+      turns: null
+    };
+  }
+
+  const turns = match[1] ? parseInt(match[1], 10) : null;
+  const processed = input.replace(regex, '{{turns}}');
+
+  return { processed, turns };
+};
 
 class SttTask extends Task {
 
@@ -16,14 +43,22 @@ class SttTask extends Task {
       normalizeTranscription,
       setSpeechCredentialsAtRuntime,
       compileSonioxTranscripts,
-      consolidateTranscripts
+      consolidateTranscripts,
+      updateSpeechmaticsPayload
     } = require('../utils/transcription-utils')(logger);
     this.setChannelVarsForStt = setChannelVarsForStt;
     this.normalizeTranscription = normalizeTranscription;
     this.compileSonioxTranscripts = compileSonioxTranscripts;
     this.consolidateTranscripts = consolidateTranscripts;
+    this.updateSpeechmaticsPayload = updateSpeechmaticsPayload;
     this.eventHandlers = [];
     this.isHandledByPrimaryProvider = true;
+    /**
+     * Task use taskIncludeRecognizer to identify
+     * if taskIncludeRecognizer === true, use label from verb.recognizer, even it's empty
+     * if taskIncludeRecognizer === false, use label from application.recognizer
+     */
+    this.taskIncludeRecognizer = !!this.data.recognizer;
     if (this.data.recognizer) {
       const recognizer = this.data.recognizer;
       this.vendor = recognizer.vendor;
@@ -33,7 +68,6 @@ class SttTask extends Task {
       //fallback
       this.fallbackVendor = recognizer.fallbackVendor || 'default';
       this.fallbackLanguage = recognizer.fallbackLanguage || 'default';
-      // label can be empty and should not have default value.
       this.fallbackLabel = recognizer.fallbackLabel;
 
       /* let credentials be supplied in the recognizer object at runtime */
@@ -51,6 +85,9 @@ class SttTask extends Task {
     /*bug name prefix */
     this.bugname_prefix = '';
 
+    // stt latency calculator
+    this.stt_latency_ms = '';
+
   }
 
   async exec(cs, {ep, ep2}) {
@@ -58,6 +95,12 @@ class SttTask extends Task {
     this.ep = ep;
     this.ep2 = ep2;
 
+    // start vad from stt latency calculator
+    if (this.name !== TaskName.Gather ||
+      this.name === TaskName.Gather && this.needsStt) {
+      cs.startSttLatencyVad();
+    }
+
     // use session preferences if we don't have specific verb-level settings.
     if (cs.recognizer) {
       for (const k in cs.recognizer) {
@@ -82,8 +125,7 @@ class SttTask extends Task {
       this.language = cs.speechRecognizerLanguage;
       if (this.data.recognizer) this.data.recognizer.language = this.language;
     }
-    // label can be empty, should not assign application level label
-    if ('default' === this.label) {
+    if (!this.taskIncludeRecognizer) {
       this.label = cs.speechRecognizerLabel;
       if (this.data.recognizer) this.data.recognizer.label = this.label;
     }
@@ -96,17 +138,21 @@ class SttTask extends Task {
       this.fallbackLanguage = cs.fallbackSpeechRecognizerLanguage;
       if (this.data.recognizer) this.data.recognizer.fallbackLanguage = this.fallbackLanguage;
     }
-    // label can be empty, should not assign application level label
-    if ('default' === this.fallbackLabel) {
+    if (!this.taskIncludeRecognizer) {
       this.fallbackLabel = cs.fallbackSpeechRecognizerLabel;
       if (this.data.recognizer) this.data.recognizer.fallbackLabel = this.fallbackLabel;
     }
-    // If call is already fallback to 2nd ASR vendor
-    // use that.
+
     if (cs.hasFallbackAsr) {
-      this.vendor = this.fallbackVendor;
-      this.language = this.fallbackLanguage;
-      this.label = this.fallbackLabel;
+      if (this.taskIncludeRecognizer) {
+        // reset fallback ASR from previous run if this verb contains data.recognizer.
+        cs.hasFallbackAsr = false;
+      } else {
+        this.logger.debug('Call session has fallback to 2nd ASR, use 2nd recognizer configuration');
+        this.vendor = this.fallbackVendor;
+        this.language = this.fallbackLanguage;
+        this.label = this.fallbackLabel;
+      }
     }
     if (!this.data.recognizer.vendor) {
       this.data.recognizer.vendor = this.vendor;
@@ -157,6 +203,56 @@ class SttTask extends Task {
     if (cs.hasGlobalSttPunctuation && !this.data.recognizer.punctuation) {
       this.data.recognizer.punctuation = cs.globalSttPunctuation;
     }
+    if (this.vendor === 'gladia') {
+      const { api_key, region } = this.sttCredentials;
+      const {url} = await this.createGladiaLiveSession({
+        api_key, region,
+        model: this.data.recognizer.model || 'solaria-1',
+        options: this.data.recognizer.gladiaOptions || {}
+      });
+      const {host, pathname, search} = new URL(url);
+      this.sttCredentials.host = host;
+      this.sttCredentials.path = `${pathname}${search}`;
+    }
+  }
+
+
+  async createGladiaLiveSession({
+    api_key,
+    region = 'us-west',
+    model = 'solaria-1',
+    options = {},
+  }) {
+    const url = `https://api.gladia.io/v2/live?region=${region}`;
+    const response = await fetch(url, {
+      method: 'POST',
+      headers: {
+        'x-gladia-key': api_key,
+        'Content-Type': 'application/json'
+      },
+      body: JSON.stringify({
+        encoding: 'wav/pcm',
+        bit_depth: 16,
+        sample_rate: 8000,
+        channels: 1,
+        model,
+        ...options,
+        messages_config: {
+          receive_final_transcripts: true,
+          receive_speech_events: true,
+          receive_errors: true,
+        }
+      })
+    });
+    if (!response.ok) {
+      const error = await response.text();
+      this.logger.error({url, status: response.status, error}, 'Error creating Gladia live session');
+      throw new Error(`Error creating Gladia live session: ${response.status} ${error}`);
+    }
+
+    const data = await response.json();
+    this.logger.debug({url: data.url}, 'Gladia Call registered');
+    return data;
   }
 
   addCustomEventListener(ep, event, handler) {
@@ -178,10 +274,11 @@ class SttTask extends Task {
       writeAlerts({
         account_sid: cs.accountSid,
         alert_type: AlertType.STT_NOT_PROVISIONED,
-        vendor
+        vendor,
+        target_sid: cs.callSid
       }).catch((err) => this.logger.info({err}, 'Error generating alert for no stt'));
-      this.notifyTaskDone();
-      throw new Error(`No speech-to-text service credentials for ${vendor} have been configured`);
+      // the ASR might have fallback configuration, should not done task here.
+      throw new SpeechCredentialError(`No speech-to-text service credentials for ${vendor} have been configured`);
     }
 
     if (vendor === 'nuance' && credentials.client_id) {
@@ -205,14 +302,30 @@ class SttTask extends Task {
           region,
           roleArn
         });
-      this.logger.debug({roleArn}, `got aws access token ${servedFromCache ? 'from cache' : ''}`);
-      credentials = {...credentials, accessKeyId, secretAccessKey, sessionToken};
-    } else if (vendor === 'verbio' && credentials.client_id && credentials.client_secret) {
+      this.logger.debug({roleArn}, `(roleArn) got aws access token ${servedFromCache ? 'from cache' : ''}`);
+      // from role ARN, we will get SessionToken, but feature server use it as securityToken.
+      credentials = {...credentials, accessKeyId, secretAccessKey, securityToken: sessionToken};
+    }
+    else if (vendor === 'verbio' && credentials.client_id && credentials.client_secret) {
       const {access_token, servedFromCache} = await getVerbioAccessToken(credentials);
       this.logger.debug({client_id: credentials.client_id},
         `got verbio access token ${servedFromCache ? 'from cache' : ''}`);
       credentials.access_token = access_token;
     }
+    else if (vendor == 'aws' && !JAMBONES_AWS_TRANSCRIBE_USE_GRPC) {
+      /* get AWS access token */
+      const {speech_credential_sid, accessKeyId, secretAccessKey, securityToken, region } = credentials;
+      if (!securityToken) {
+        const { servedFromCache, ...newCredentials} = await getAwsAuthToken({
+          speech_credential_sid,
+          accessKeyId,
+          secretAccessKey,
+          region});
+        this.logger.debug({newCredentials}, `got aws security token ${servedFromCache ? 'from cache' : ''}`);
+        credentials = {...newCredentials, region};
+      }
+    }
+
     return credentials;
   }
 
@@ -222,12 +335,12 @@ class SttTask extends Task {
 
   async _initFallback() {
     assert(this.fallbackVendor, 'fallback failed without fallbackVendor configuration');
+    this.logger.info(`Failed to use primary STT provider, fallback to ${this.fallbackVendor}`);
     this.isHandledByPrimaryProvider = false;
     this.cs.hasFallbackAsr = true;
-    this.logger.info(`Failed to use primary STT provider, fallback to ${this.fallbackVendor}`);
-    this.vendor = this.fallbackVendor;
-    this.language = this.fallbackLanguage;
-    this.label = this.fallbackLabel;
+    this.vendor = this.cs.fallbackSpeechRecognizerVendor = this.fallbackVendor;
+    this.language = this.cs.fallbackSpeechRecognizerLanguage = this.fallbackLanguage;
+    this.label = this.cs.fallbackSpeechRecognizerLabel = this.fallbackLabel;
     this.data.recognizer.vendor = this.vendor;
     this.data.recognizer.language = this.language;
     this.data.recognizer.label = this.label;
@@ -261,6 +374,57 @@ class SttTask extends Task {
     });
   }
 
+  formatOpenAIPrompt(cs, {prompt, hintsTemplate, conversationHistoryTemplate, hints}) {
+    let conversationHistoryPrompt, hintsPrompt;
+
+    /* generate conversation history from template */
+    if (conversationHistoryTemplate) {
+      const {processed, turns} = processTurnString(conversationHistoryTemplate);
+      this.logger.debug({processed, turns}, 'SttTask: processed conversation history template');
+      conversationHistoryPrompt = cs.getFormattedConversation(turns || 4);
+      //this.logger.debug({conversationHistoryPrompt}, 'SttTask: conversation history');
+      if (conversationHistoryPrompt) {
+        conversationHistoryPrompt = processed.replace('{{turns}}', `\n${conversationHistoryPrompt}\nuser: `);
+      }
+    }
+
+    /* generate hints from template */
+    if (hintsTemplate && Array.isArray(hints) && hints.length > 0) {
+      hintsPrompt = hintsTemplate.replace('{{hints}}', hints);
+    }
+
+    /* combine into final prompt */
+    let finalPrompt = prompt || '';
+    if (hintsPrompt) {
+      finalPrompt = `${finalPrompt}\n${hintsPrompt}`;
+    }
+    if (conversationHistoryPrompt) {
+      finalPrompt = `${finalPrompt}\n${conversationHistoryPrompt}`;
+    }
+
+    this.logger.debug({
+      finalPrompt,
+      hints,
+      hintsPrompt,
+      conversationHistoryTemplate,
+      conversationHistoryPrompt
+    }, 'SttTask: formatted OpenAI prompt');
+    return finalPrompt?.trimStart();
+  }
+
+  /* some STT engines will keep listening after a final response, so no need to restart */
+  doesVendorContinueListeningAfterFinalTranscript(vendor) {
+    return (vendor.startsWith('custom:') || [
+      'soniox',
+      'aws',
+      'microsoft',
+      'deepgram',
+      'google',
+      'speechmatics',
+      'openai',
+    ].includes(vendor));
+  }
+
   _onCompileContext(ep, key, evt) {
     const {addKey} = this.cs.srf.locals.dbHelpers;
     this.logger.debug({evt}, `received cobalt compile context event, will cache under ${key}`);
@@ -296,7 +460,7 @@ class SttTask extends Task {
     dgOptions.utteranceEndMs = dgOptions.utteranceEndMs || asrTimeout;
   }
 
-  _onVendorConnect(_cs, _ep) {
+  _onVendorConnect(cs, _ep) {
     this.logger.debug(`TaskGather:_on${this.vendor}Connect`);
   }
 
@@ -309,6 +473,7 @@ class SttTask extends Task {
       message: 'STT failure reported by vendor',
       detail: evt.error,
       vendor: this.vendor,
+      target_sid: cs.callSid
     }).catch((err) => this.logger.info({err}, `Error generating alert for ${this.vendor} connection failure`));
   }
 
@@ -321,6 +486,7 @@ class SttTask extends Task {
       alert_type: AlertType.STT_FAILURE,
       message: `Failed connecting to ${this.vendor} speech recognizer: ${reason}`,
       vendor: this.vendor,
+      target_sid: cs.callSid
     }).catch((err) => this.logger.info({err}, `Error generating alert for ${this.vendor} connection failure`));
   }
 }

lib/tasks/task.js

@@ -1,5 +1,5 @@
 const Emitter = require('events');
-const uuidv4 = require('uuid-random');
+const crypto = require('crypto');
 const {TaskPreconditions} = require('../utils/constants');
 const { normalizeJambones } = require('@jambonz/verb-specifications');
 const WsRequestor = require('../utils/ws-requestor');
@@ -19,6 +19,7 @@ class Task extends Emitter {
     this.data = data;
     this.actionHook = this.data.actionHook;
     this.id = data.id;
+    this.taskId = crypto.randomUUID();
 
     this._killInProgress = false;
     this._completionPromise = new Promise((resolve) => this._completionResolver = resolve);
@@ -165,7 +166,7 @@ class Task extends Emitter {
       span.setAttributes({'http.body': JSON.stringify(params)});
       try {
         if (this.id) params.verb_id = this.id;
-        const json = await this.cs.requestor.request(type, this.actionHook, params, httpHeaders);
+        const json = await this.cs.requestor.request(type, this.actionHook, params, httpHeaders, span);
         span.setAttributes({'http.statusCode': 200});
         const isWsConnection = this.cs.requestor instanceof WsRequestor;
         if (!isWsConnection || (expectResponse && json && Array.isArray(json) && json.length)) {
@@ -209,7 +210,7 @@ class Task extends Emitter {
     const httpHeaders = b3 && {b3};
     span.setAttributes({'http.body': JSON.stringify(params)});
     try {
-      const json = await cs.requestor.request('verb:hook', hook, params, httpHeaders);
+      const json = await cs.requestor.request('verb:hook', hook, params, httpHeaders, span);
       span.setAttributes({'http.statusCode': 200});
       span.end();
       if (json && Array.isArray(json)) {
@@ -272,7 +273,7 @@ class Task extends Emitter {
   }
 
   async transferCallToFeatureServer(cs, sipAddress, opts) {
-    const uuid = uuidv4();
+    const uuid = crypto.randomUUID();
     const {addKey} = cs.srf.locals.dbHelpers;
     const obj = Object.assign({}, cs.application);
     delete obj.requestor;

lib/tasks/transcribe.js

@@ -6,16 +6,25 @@ const {
   AwsTranscriptionEvents,
   AzureTranscriptionEvents,
   DeepgramTranscriptionEvents,
+  GladiaTranscriptionEvents,
+  DeepgramfluxTranscriptionEvents,
   SonioxTranscriptionEvents,
   CobaltTranscriptionEvents,
   IbmTranscriptionEvents,
   NvidiaTranscriptionEvents,
   JambonzTranscriptionEvents,
   TranscribeStatus,
-  AssemblyAiTranscriptionEvents
+  AssemblyAiTranscriptionEvents,
+  HoundifyTranscriptionEvents,
+  VoxistTranscriptionEvents,
+  CartesiaTranscriptionEvents,
+  OpenAITranscriptionEvents,
+  VerbioTranscriptionEvents,
+  SpeechmaticsTranscriptionEvents
 } = require('../utils/constants.json');
 const { normalizeJambones } = require('@jambonz/verb-specifications');
 const SttTask = require('./stt-task');
+const { SpeechCredentialError } = require('../utils/error');
 
 const STT_LISTEN_SPAN_NAME = 'stt-listen';
 
@@ -24,8 +33,8 @@ class TaskTranscribe extends SttTask {
     super(logger, opts, parentTask);
 
     this.transcriptionHook = this.data.transcriptionHook;
+    this.translationHook = this.data.translationHook;
     this.earlyMedia = this.data.earlyMedia === true || (parentTask && parentTask.earlyMedia);
-
     if (this.data.recognizer) {
       this.interim = !!this.data.recognizer.interim;
       this.separateRecognitionPerChannel = this.data.recognizer.separateRecognitionPerChannel;
@@ -73,7 +82,20 @@ class TaskTranscribe extends SttTask {
     return this.channel === 2 || this.separateRecognitionPerChannel && this.ep2;
   }
 
-  async exec(cs, {ep, ep2}) {
+  async exec(cs, obj) {
+    try {
+      await this.handling(cs, obj);
+    } catch (error) {
+      if (error instanceof SpeechCredentialError) {
+        this.logger.info('Transcribe failed due to SpeechCredentialError, finished!');
+        this.notifyTaskDone();
+        return;
+      }
+      throw error;
+    }
+  }
+
+  async handling(cs, {ep, ep2}) {
     await super.exec(cs, {ep, ep2});
 
     if (this.data.recognizer.vendor === 'nuance') {
@@ -84,11 +106,10 @@ class TaskTranscribe extends SttTask {
         ...this.data.recognizer.nuanceOptions
       };
     }
-    const {updateSpeechCredentialLastUsed} = require('../utils/db-utils')(this.logger, cs.srf);
 
     if (cs.hasGlobalSttHints) {
       const {hints, hintsBoost} = cs.globalSttHints;
-      this.data.recognizer.hints = this.data.recognizer.hints.concat(hints);
+      this.data.recognizer.hints = this.data.recognizer?.hints?.concat(hints);
       if (!this.data.recognizer.hintsBoost && hintsBoost) this.data.recognizer.hintsBoost = hintsBoost;
       this.logger.debug({hints: this.data.recognizer.hints, hintsBoost: this.data.recognizer.hintsBoost},
         'Transcribe:exec - applying global sttHints');
@@ -101,9 +122,6 @@ class TaskTranscribe extends SttTask {
       if (this.transcribing2) {
         await this._startTranscribing(cs, ep2, 2);
       }
-
-      updateSpeechCredentialLastUsed(this.sttCredentials.speech_credential_sid)
-        .catch(() => {/*already logged error */});
     } catch (err) {
       if (!(await this._startFallback(cs, ep, {error: err}))) {
         this.logger.info(err, 'TaskTranscribe:exec - error');
@@ -122,22 +140,30 @@ class TaskTranscribe extends SttTask {
       stopTranscription = true;
       this.ep.stopTranscription({
         vendor: this.vendor,
-        bugname: this.bugname
+        bugname: this.bugname,
+        gracefulShutdown: this.paused ? false : true
       })
         .catch((err) => this.logger.info(err, 'Error TaskTranscribe:kill'));
     }
     if (this.transcribing2 && this.ep2?.connected) {
       stopTranscription = true;
-      this.ep2.stopTranscription({vendor: this.vendor, bugname: this.bugname})
+      this.ep2.stopTranscription({
+        vendor: this.vendor,
+        bugname: this.bugname,
+        gracefulShutdown: this.paused ? false : true
+      })
         .catch((err) => this.logger.info(err, 'Error TaskTranscribe:kill'));
     }
 
+    this.cs.emit('transcribe-stop');
+
     return stopTranscription;
   }
 
   async kill(cs) {
     super.kill(cs);
     const stopTranscription = this._stopTranscription();
+    cs.stopSttLatencyVad();
     // hangup after 1 sec if we don't get a final transcription
     if (stopTranscription) this._timer = setTimeout(() => this.notifyTaskDone(), 1500);
     else this.notifyTaskDone();
@@ -213,16 +239,48 @@ class TaskTranscribe extends SttTask {
           this._onVendorConnect.bind(this, cs, ep));
         this.addCustomEventListener(ep, DeepgramTranscriptionEvents.ConnectFailure,
           this._onVendorConnectFailure.bind(this, cs, ep, channel));
+        this.addCustomEventListener(ep, DeepgramTranscriptionEvents.Error, this._onVendorError.bind(this, cs, ep));
+
 
         /* if app sets deepgramOptions.utteranceEndMs they essentially want continuous asr */
         //if (opts.DEEPGRAM_SPEECH_UTTERANCE_END_MS) this.isContinuousAsr = true;
 
+        break;
+      case 'deepgramflux':
+        this.bugname = `${this.bugname_prefix}deepgramflux_transcribe`;
+        this.addCustomEventListener(ep, DeepgramfluxTranscriptionEvents.Transcription,
+          this._onTranscription.bind(this, cs, ep, channel));
+        this.addCustomEventListener(ep, DeepgramfluxTranscriptionEvents.Connect,
+          this._onVendorConnect.bind(this, cs, ep));
+        this.addCustomEventListener(ep, DeepgramfluxTranscriptionEvents.ConnectFailure,
+          this._onVendorConnectFailure.bind(this, cs, ep, channel));
+        this.addCustomEventListener(ep, DeepgramfluxTranscriptionEvents.Error, this._onVendorError.bind(this, cs, ep));
+
+        break;
+
+      case 'gladia':
+        this.bugname = `${this.bugname_prefix}gladia_transcribe`;
+        this.addCustomEventListener(ep, GladiaTranscriptionEvents.Transcription,
+          this._onTranscription.bind(this, cs, ep, channel));
+        this.addCustomEventListener(ep, GladiaTranscriptionEvents.Connect,
+          this._onVendorConnect.bind(this, cs, ep));
+        this.addCustomEventListener(ep, GladiaTranscriptionEvents.ConnectFailure,
+          this._onVendorConnectFailure.bind(this, cs, ep, channel));
+        this.addCustomEventListener(ep, GladiaTranscriptionEvents.Error, this._onVendorError.bind(this, cs, ep));
+
         break;
       case 'soniox':
         this.bugname = `${this.bugname_prefix}soniox_transcribe`;
         this.addCustomEventListener(ep, SonioxTranscriptionEvents.Transcription,
           this._onTranscription.bind(this, cs, ep, channel));
         break;
+
+      case 'verbio':
+        this.bugname = `${this.bugname_prefix}verbio_transcribe`;
+        this.addCustomEventListener(
+          ep, VerbioTranscriptionEvents.Transcription, this._onTranscription.bind(this, cs, ep));
+        break;
+
       case 'cobalt':
         this.bugname = `${this.bugname_prefix}cobalt_transcribe`;
         this.addCustomEventListener(ep, CobaltTranscriptionEvents.Transcription,
@@ -280,6 +338,72 @@ class TaskTranscribe extends SttTask {
           this._onVendorConnectFailure.bind(this, cs, ep, channel));
         break;
 
+      case 'houndify':
+        this.bugname = `${this.bugname_prefix}houndify_transcribe`;
+        this.addCustomEventListener(ep, HoundifyTranscriptionEvents.Transcription,
+          this._onTranscription.bind(this, cs, ep, channel));
+        this.addCustomEventListener(ep, HoundifyTranscriptionEvents.Error,
+          this._onVendorError.bind(this, cs, ep));
+        this.addCustomEventListener(ep, HoundifyTranscriptionEvents.ConnectFailure,
+          this._onVendorConnectFailure.bind(this, cs, ep, channel));
+        this.addCustomEventListener(ep, HoundifyTranscriptionEvents.Connect,
+          this._onVendorConnect.bind(this, cs, ep));
+        break;
+
+      case 'voxist':
+        this.bugname = `${this.bugname_prefix}voxist_transcribe`;
+        this.addCustomEventListener(ep, VoxistTranscriptionEvents.Transcription,
+          this._onTranscription.bind(this, cs, ep, channel));
+        this.addCustomEventListener(ep,
+          VoxistTranscriptionEvents.Connect, this._onVendorConnect.bind(this, cs, ep));
+        this.addCustomEventListener(ep, VoxistTranscriptionEvents.Error, this._onVendorError.bind(this, cs, ep));
+        this.addCustomEventListener(ep, VoxistTranscriptionEvents.ConnectFailure,
+          this._onVendorConnectFailure.bind(this, cs, ep, channel));
+        break;
+
+      case 'cartesia':
+        this.bugname = `${this.bugname_prefix}cartesia_transcribe`;
+        this.addCustomEventListener(ep, CartesiaTranscriptionEvents.Transcription,
+          this._onTranscription.bind(this, cs, ep, channel));
+        this.addCustomEventListener(ep,
+          CartesiaTranscriptionEvents.Connect, this._onVendorConnect.bind(this, cs, ep));
+        this.addCustomEventListener(ep, CartesiaTranscriptionEvents.Error, this._onVendorError.bind(this, cs, ep));
+        this.addCustomEventListener(ep, CartesiaTranscriptionEvents.ConnectFailure,
+          this._onVendorConnectFailure.bind(this, cs, ep, channel));
+        break;
+
+      case 'speechmatics':
+        this.bugname = `${this.bugname_prefix}speechmatics_transcribe`;
+        this.addCustomEventListener(
+          ep, SpeechmaticsTranscriptionEvents.Transcription, this._onTranscription.bind(this, cs, ep, channel));
+        this.addCustomEventListener(
+          ep, SpeechmaticsTranscriptionEvents.Translation, this._onTranslation.bind(this, cs, ep, channel));
+        this.addCustomEventListener(ep, SpeechmaticsTranscriptionEvents.Info,
+          this._onSpeechmaticsInfo.bind(this, cs, ep));
+        this.addCustomEventListener(ep, SpeechmaticsTranscriptionEvents.RecognitionStarted,
+          this._onSpeechmaticsRecognitionStarted.bind(this, cs, ep));
+        this.addCustomEventListener(ep, SpeechmaticsTranscriptionEvents.Connect,
+          this._onVendorConnect.bind(this, cs, ep));
+        this.addCustomEventListener(ep, SpeechmaticsTranscriptionEvents.ConnectFailure,
+          this._onVendorConnectFailure.bind(this, cs, ep));
+        this.addCustomEventListener(ep, SpeechmaticsTranscriptionEvents.Error,
+          this._onSpeechmaticsError.bind(this, cs, ep));
+        break;
+
+      case 'openai':
+        this.bugname = `${this.bugname_prefix}openai_transcribe`;
+        this.addCustomEventListener(
+          ep, OpenAITranscriptionEvents.Transcription, this._onTranscription.bind(this, cs, ep, channel));
+        this.addCustomEventListener(ep, OpenAITranscriptionEvents.Connect,
+          this._onVendorConnect.bind(this, cs, ep));
+        this.addCustomEventListener(ep, OpenAITranscriptionEvents.ConnectFailure,
+          this._onVendorConnectFailure.bind(this, cs, ep));
+        this.addCustomEventListener(ep, OpenAITranscriptionEvents.Error,
+          this._onOpenAIErrror.bind(this, cs, ep));
+
+        this.modelSupportsConversationTracking = opts.OPENAI_MODEL !== 'whisper-1';
+        break;
+
       default:
         if (this.vendor.startsWith('custom:')) {
           this.bugname = `${this.bugname_prefix}${this.vendor}_transcribe`;
@@ -315,6 +439,25 @@ class TaskTranscribe extends SttTask {
   async _transcribe(ep) {
     this.logger.debug(
       `TaskTranscribe:_transcribe - starting transcription vendor ${this.vendor} bugname ${this.bugname}`);
+
+    /* special feature for openai: we can provide a prompt that includes recent conversation history */
+    let prompt;
+    if (this.vendor === 'openai') {
+      if (this.modelSupportsConversationTracking) {
+        prompt = this.formatOpenAIPrompt(this.cs, {
+          prompt: this.data.recognizer?.openaiOptions?.prompt,
+          hintsTemplate: this.data.recognizer?.openaiOptions?.promptTemplates?.hintsTemplate,
+          // eslint-disable-next-line max-len
+          conversationHistoryTemplate: this.data.recognizer?.openaiOptions?.promptTemplates?.conversationHistoryTemplate,
+          hints: this.data.recognizer?.hints,
+        });
+        this.logger.debug({prompt}, 'Gather:_startTranscribing - created an openai prompt');
+      }
+      else if (this.data.recognizer?.hints?.length > 0) {
+        prompt = this.data.recognizer?.hints.join(', ');
+      }
+    }
+
     await ep.startTranscription({
       vendor: this.vendor,
       interim: this.interim ? true : false,
@@ -323,9 +466,16 @@ class TaskTranscribe extends SttTask {
       bugname: this.bugname,
       hostport: this.hostport
     });
+
+    // Some vendor use single connection, that we cannot use onConnect event to track transcription start
+    this.cs.emit('transcribe-start');
   }
 
   async _onTranscription(cs, ep, channel, evt, fsEvent) {
+    // check if we are in graceful shutdown mode
+    if (ep.gracefulShutdownResolver) {
+      ep.gracefulShutdownResolver();
+    }
     // make sure this is not a transcript from answering machine detection
     const bugname = fsEvent.getHeader('media-bugname');
     const finished = fsEvent.getHeader('transcription-session-finished');
@@ -337,6 +487,9 @@ class TaskTranscribe extends SttTask {
 
     if (this.vendor === 'ibm' && evt?.state === 'listening') return;
 
+    // emit an event to the call session to track the time transcription is received
+    cs.emit('on-transcription');
+
     if (this.vendor === 'deepgram' && evt.type === 'UtteranceEnd') {
       /* we will only get this when we have set utterance_end_ms */
 
@@ -406,8 +559,9 @@ class TaskTranscribe extends SttTask {
         this._startAsrTimer(channel);
 
         /* some STT engines will keep listening after a final response, so no need to restart */
-        if (!['soniox', 'aws', 'microsoft', 'deepgram', 'google']
-          .includes(this.vendor)) this._startTranscribing(cs, ep, channel);
+        if (!this.doesVendorContinueListeningAfterFinalTranscript(this.vendor)) {
+          this._startTranscribing(cs, ep, channel);
+        }
       }
       else {
         if (this.vendor === 'soniox') {
@@ -430,9 +584,7 @@ class TaskTranscribe extends SttTask {
         this.logger.debug({evt}, 'TaskTranscribe:_onTranscription - sending final transcript');
         this._resolve(channel, evt);
 
-        /* some STT engines will keep listening after a final response, so no need to restart */
-        if (!['soniox', 'aws', 'microsoft', 'deepgram', 'google'].includes(this.vendor) &&
-          !this.vendor.startsWith('custom:')) {
+        if (!this.doesVendorContinueListeningAfterFinalTranscript(this.vendor)) {
           this.logger.debug('TaskTranscribe:_onTranscription - restarting transcribe');
           this._startTranscribing(cs, ep, channel);
         }
@@ -457,14 +609,70 @@ class TaskTranscribe extends SttTask {
     }
   }
 
+  async _onTranslation(_cs, _ep, channel, evt, _fsEvent) {
+    this.logger.debug({evt}, 'TaskTranscribe:_onTranslation');
+    if (this.translationHook && evt.results?.length > 0) {
+      try {
+        const b3 = this.getTracingPropagation();
+        const httpHeaders = b3 && {b3};
+        const payload = {
+          ...this.cs.callInfo,
+          ...httpHeaders,
+          translation: {
+            channel,
+            language: evt.language,
+            translation: evt.results[0].content
+          }
+        };
+
+        this.logger.debug({payload}, 'sending translationHook');
+        const json = await this.cs.requestor.request('verb:hook', this.translationHook, payload);
+        this.logger.info({json}, 'completed translationHook');
+        if (json && Array.isArray(json) && !this.parentTask) {
+          const makeTask = require('./make_task');
+          const tasks = normalizeJambones(this.logger, json).map((tdata) => makeTask(this.logger, tdata));
+          if (tasks && tasks.length > 0) {
+            this.logger.info({tasks: tasks}, `${this.name} replacing application with ${tasks.length} tasks`);
+            this.cs.replaceApplication(tasks);
+          }
+        }
+      } catch (err) {
+        this.logger.info(err, 'TranscribeTask:_onTranslation error');
+      }
+      if (this.parentTask) {
+        this.parentTask.emit('translation', evt);
+      }
+    }
+    if (this.killed) {
+      this.logger.debug('TaskTranscribe:_onTranslation exiting after receiving final transcription');
+      this._clearTimer();
+      this.notifyTaskDone();
+    }
+  }
+
   async _resolve(channel, evt) {
+    let sttLatencyMetrics = {};
     if (evt.is_final) {
+      const sttLatency = this.cs.calculateSttLatency();
+      if (sttLatency) {
+        sttLatencyMetrics = {
+          'stt.latency_ms': `${sttLatency.stt_latency_ms}`,
+          'stt.talkspurts': JSON.stringify(sttLatency.talkspurts),
+          'stt.start_time': sttLatency.stt_start_time,
+          'stt.stop_time': sttLatency.stt_stop_time,
+          'stt.usage': sttLatency.stt_usage,
+        };
+      }
+      // time to reset the stt latency
+      this.cs.emit('transcribe-start');
       /* we've got a final transcript, so end the otel child span for this channel */
       if (this.childSpan[channel - 1] && this.childSpan[channel - 1].span) {
         this.childSpan[channel - 1].span.setAttributes({
           channel,
+          'stt.label': this.label || 'None',
           'stt.resolve': 'transcript',
-          'stt.result': JSON.stringify(evt)
+          'stt.result': JSON.stringify(evt),
+          ...sttLatencyMetrics
         });
         this.childSpan[channel - 1].span.end();
       }
@@ -473,9 +681,13 @@ class TaskTranscribe extends SttTask {
     if (this.transcriptionHook) {
       const b3 = this.getTracingPropagation();
       const httpHeaders = b3 && {b3};
+      const latencies = Object.fromEntries(
+        Object.entries(sttLatencyMetrics).map(([key, value]) => [key.replace('stt.', 'stt_'), value])
+      );
       const payload = {
         ...this.cs.callInfo,
         ...httpHeaders,
+        ...latencies,
         ...(evt.alternatives && {speech: evt}),
         ...(evt.type && {speechEvent: evt})
       };
@@ -516,7 +728,8 @@ class TaskTranscribe extends SttTask {
     if (this.childSpan[channel - 1] && this.childSpan[channel - 1].span) {
       this.childSpan[channel - 1].span.setAttributes({
         channel,
-        'stt.resolve': 'timeout'
+        'stt.resolve': 'timeout',
+        'stt.label': this.label || 'None',
       });
       this.childSpan[channel - 1].span.end();
     }
@@ -528,12 +741,22 @@ class TaskTranscribe extends SttTask {
   }
 
   _onMaxDurationExceeded(cs, ep, channel) {
-    this.logger.debug(`TaskTranscribe:_onMaxDurationExceeded on channel ${channel}`);
+    this.restartDueToError(ep, channel, 'Max duration exceeded');
+  }
+
+  _onMaxBufferExceeded(cs, ep, channel) {
+    this.restartDueToError(ep, channel, 'Max buffer exceeded');
+  }
+
+  restartDueToError(ep, channel, reason) {
+    this.logger.debug(`TaskTranscribe:${reason} on channel ${channel}`);
     if (this.paused) return;
+
     if (this.childSpan[channel - 1] && this.childSpan[channel - 1].span) {
       this.childSpan[channel - 1].span.setAttributes({
         channel,
-        'stt.resolve': 'max duration exceeded'
+        'stt.resolve': reason,
+        'stt.label': this.label || 'None',
       });
       this.childSpan[channel - 1].span.end();
     }
@@ -556,10 +779,10 @@ class TaskTranscribe extends SttTask {
     if (this.canFallback) {
       _ep.stopTranscription({
         vendor: this.vendor,
-        bugname: this.bugname
+        bugname: this.bugname,
+        gracefulShutdown: false
       })
         .catch((err) => this.logger.error({err}, `Error stopping transcription for primary vendor ${this.vendor}`));
-      const {updateSpeechCredentialLastUsed} = require('../utils/db-utils')(this.logger, cs.srf);
       try {
         this.notifyError({ msg: 'ASR error',
           details:`STT Vendor ${this.vendor} error: ${evt.error || evt.reason}`, failover: 'in progress'});
@@ -570,7 +793,6 @@ class TaskTranscribe extends SttTask {
         }
         this[`_speechHandlersSet_${channel}`] = false;
         this._startTranscribing(cs, _ep, channel);
-        updateSpeechCredentialLastUsed(this.sttCredentials.speech_credential_sid);
         return true;
       } catch (error) {
         this.notifyError({ msg: 'ASR error',
@@ -591,6 +813,14 @@ class TaskTranscribe extends SttTask {
       return;
     }
     this.logger.info({evt}, 'TaskTranscribe:_onJambonzError');
+    if (this.vendor === 'microsoft' &&
+      evt.error?.includes('Due to service inactivity, the client buffer exceeded maximum size. Resetting the buffer')) {
+      let channel = 1;
+      if (this.ep !== _ep) {
+        channel = 2;
+      }
+      return this._onMaxBufferExceeded(cs, _ep, channel);
+    }
     if (this.paused) return;
     const {writeAlerts, AlertType} = cs.srf.locals;
 
@@ -605,6 +835,7 @@ class TaskTranscribe extends SttTask {
       alert_type: AlertType.STT_FAILURE,
       message: `Custom speech vendor ${this.vendor} error: ${evt.error}`,
       vendor: this.vendor,
+      target_sid: cs.callSid
     }).catch((err) => this.logger.info({err}, 'Error generating alert for jambonz custom connection failure'));
     if (!(await this._startFallback(cs, _ep, evt))) {
       this.notifyTaskDone();
@@ -616,7 +847,8 @@ class TaskTranscribe extends SttTask {
     if (this.childSpan[channel - 1] && this.childSpan[channel - 1].span) {
       this.childSpan[channel - 1].span.setAttributes({
         channel,
-        'stt.resolve': 'connection failure'
+        'stt.resolve': 'connection failure',
+        'stt.label': this.label || 'None',
       });
       this.childSpan[channel - 1].span.end();
     }
@@ -625,6 +857,26 @@ class TaskTranscribe extends SttTask {
     }
   }
 
+  async _onSpeechmaticsRecognitionStarted(_cs, _ep, evt) {
+    this.logger.debug({evt}, 'TaskGather:_onSpeechmaticsRecognitionStarted');
+  }
+
+  async _onSpeechmaticsInfo(_cs, _ep, evt) {
+    this.logger.debug({evt}, 'TaskGather:_onSpeechmaticsInfo');
+  }
+
+  async _onSpeechmaticsError(cs, _ep, evt) {
+    // eslint-disable-next-line no-unused-vars
+    const {message, ...e} = evt;
+    this._onVendorError(cs, _ep, {error: JSON.stringify(e)});
+  }
+
+  async _onOpenAIErrror(cs, _ep, evt) {
+    // eslint-disable-next-line no-unused-vars
+    const {message, ...e} = evt;
+    this._onVendorError(cs, _ep, {error: JSON.stringify(e)});
+  }
+
   _startAsrTimer(channel) {
     if (this.vendor === 'deepgram') return; // no need
     assert(this.isContinuousAsr);

lib/tasks/tts-task.js

@@ -1,5 +1,17 @@
 const Task = require('./task');
 const { TaskPreconditions } = require('../utils/constants');
+const { SpeechCredentialError } = require('../utils/error');
+const dbUtils = require('../utils/db-utils');
+
+const extractPlaybackId = (str) => {
+  // Match say:{...} and capture the content inside braces
+  const match = str.match(/say:\{([^}]*)\}/);
+  if (!match) return null;
+
+  // Look for playback_id=value within the captured content
+  const playbackMatch = match[1].match(/playback_id=([^,]*)/);
+  return playbackMatch ? playbackMatch[1] : null;
+};
 
 class TtsTask extends Task {
 
@@ -10,41 +22,179 @@ class TtsTask extends Task {
     this.preconditions = TaskPreconditions.Endpoint;
 
     this.earlyMedia = this.data.earlyMedia === true || (parentTask && parentTask.earlyMedia);
+    /**
+     * Task use taskIncludeSynthesizer to identify
+     * if taskIncludeSynthesizer === true, use label from verb.synthesizer, even it's empty
+     * if taskIncludeSynthesizer === false, use label from application.synthesizer
+     */
+    this.taskIncludeSynthesizer = !!this.data.synthesizer;
     this.synthesizer = this.data.synthesizer || {};
     this.disableTtsCache = this.data.disableTtsCache;
     this.options = this.synthesizer.options || {};
+    this.instructions = this.data.instructions;
+    this.playbackIds = [];
+  }
+
+  getPlaybackId(offset) {
+    return this.playbackIds[offset];
   }
 
   async exec(cs) {
     super.exec(cs);
+    // update disableTtsCache from call session if not set in task
+    if (this.data.disableTtsCache == null) {
+      this.disableTtsCache = cs.disableTtsCache;
+    }
+    if (cs.synthesizer) {
+      this.options = {...cs.synthesizer.options, ...this.options};
+      this.data.synthesizer = this.data.synthesizer || {};
+      for (const k in cs.synthesizer) {
+        const newValue = this.data.synthesizer && this.data.synthesizer[k] !== undefined ?
+          this.data.synthesizer[k] :
+          cs.synthesizer[k];
+
+        if (Array.isArray(newValue)) {
+          this.data.synthesizer[k] = [...(this.data.synthesizer[k] || []), ...cs.synthesizer[k]];
+        } else if (typeof newValue === 'object' && newValue !== null) {
+          this.data.synthesizer[k] = { ...(this.data.synthesizer[k] || {}), ...cs.synthesizer[k] };
+        } else {
+          this.data.synthesizer[k] = newValue;
+        }
+      }
+    }
+
+    const fullText = Array.isArray(this.text) ? this.text.join(' ') : this.text;
+    // in case dub verb, text might not be set.
+    if (fullText?.length > 0) {
+      cs.emit('botSaid', fullText);
+    }
   }
 
-  async _synthesizeWithSpecificVendor(cs, ep, {
-    vendor,
-    language,
-    voice,
-    label,
-    disableTtsStreaming,
-    preCache
-  }) {
+  getTtsVendorData(cs) {
+    const vendor = this.synthesizer.vendor && this.synthesizer.vendor !== 'default' ?
+      this.synthesizer.vendor :
+      cs.speechSynthesisVendor;
+    const language = this.synthesizer.language && this.synthesizer.language !== 'default' ?
+      this.synthesizer.language :
+      cs.speechSynthesisLanguage ;
+    const voice =  this.synthesizer.voice && this.synthesizer.voice !== 'default' ?
+      this.synthesizer.voice :
+      cs.speechSynthesisVoice;
+    const label = this.taskIncludeSynthesizer ? this.synthesizer.label : cs.speechSynthesisLabel;
+    return {vendor, language, voice, label};
+  }
+
+  async setTtsStreamingChannelVars(vendor, language, voice, credentials, ep) {
+    const {api_key, model_id, api_uri, custom_tts_streaming_url, auth_token, options} = credentials;
+    // api_key, model_id, api_uri, custom_tts_streaming_url, and auth_token are encoded in the credentials
+    // allow them to be overriden via config, using options
+    // give preference to options passed in via config
+    const local_options = {...JSON.parse(options), ...this.options};
+    const local_voice_settings = {...JSON.parse(options).voice_settings, ...this.options.voice_settings};
+    const local_api_key =  local_options.api_key ?? api_key;
+    const local_model_id = local_options.model_id ?? model_id;
+    const local_api_uri = local_options.api_uri ?? api_uri;
+    const local_custom_tts_streaming_url = local_options.custom_tts_streaming_url ?? custom_tts_streaming_url;
+    const local_auth_token = local_options.auth_token ?? auth_token;
+
+
+    let obj;
+
+    switch (vendor) {
+      case 'deepgram':
+        obj = {
+          DEEPGRAM_API_KEY: local_api_key,
+          DEEPGRAM_TTS_STREAMING_MODEL: voice
+        };
+        break;
+      case 'cartesia':
+        obj = {
+          CARTESIA_API_KEY: local_api_key,
+          CARTESIA_TTS_STREAMING_MODEL_ID: local_model_id,
+          CARTESIA_TTS_STREAMING_VOICE_ID: voice,
+          CARTESIA_TTS_STREAMING_LANGUAGE: language || 'en',
+        };
+        break;
+      case 'elevenlabs':
+        // eslint-disable-next-line max-len
+        const {stability, similarity_boost, use_speaker_boost, style, speed} = local_voice_settings || {};
+        obj = {
+          ELEVENLABS_API_KEY: local_api_key,
+          ...(api_uri && {ELEVENLABS_API_URI: local_api_uri}),
+          ELEVENLABS_TTS_STREAMING_MODEL_ID: local_model_id,
+          ELEVENLABS_TTS_STREAMING_VOICE_ID: voice,
+          // 20/12/2024 - only eleven_turbo_v2_5 support multiple language
+          ...(['eleven_turbo_v2_5'].includes(local_model_id) && {ELEVENLABS_TTS_STREAMING_LANGUAGE: language}),
+          ...(stability && {ELEVENLABS_TTS_STREAMING_VOICE_SETTINGS_STABILITY: stability}),
+          ...(similarity_boost && {ELEVENLABS_TTS_STREAMING_VOICE_SETTINGS_SIMILARITY_BOOST: similarity_boost}),
+          ...(use_speaker_boost && {ELEVENLABS_TTS_STREAMING_VOICE_SETTINGS_USE_SPEAKER_BOOST: use_speaker_boost}),
+          ...(style && {ELEVENLABS_TTS_STREAMING_VOICE_SETTINGS_STYLE: style}),
+          // speed has value 0.7 to 1.2, 1.0 is default, make sure we send the value event it's 0
+          ...(speed !== null && speed !== undefined && {ELEVENLABS_TTS_STREAMING_VOICE_SETTINGS_SPEED: `${speed}`}),
+          ...(local_options.pronunciation_dictionary_locators &&
+            Array.isArray(local_options.pronunciation_dictionary_locators) && {
+            ELEVENLABS_TTS_STREAMING_PRONUNCIATION_DICTIONARY_LOCATORS:
+            JSON.stringify(local_options.pronunciation_dictionary_locators)
+          }),
+        };
+        break;
+      case 'rimelabs':
+        const {
+          pauseBetweenBrackets, phonemizeBetweenBrackets, inlineSpeedAlpha, speedAlpha, reduceLatency
+        } = local_options;
+        obj = {
+          RIMELABS_API_KEY: local_api_key,
+          RIMELABS_TTS_STREAMING_MODEL_ID: local_model_id,
+          RIMELABS_TTS_STREAMING_VOICE_ID: voice,
+          RIMELABS_TTS_STREAMING_LANGUAGE: language || 'en',
+          ...(pauseBetweenBrackets && {RIMELABS_TTS_STREAMING_PAUSE_BETWEEN_BRACKETS: pauseBetweenBrackets}),
+          ...(phonemizeBetweenBrackets &&
+            {RIMELABS_TTS_STREAMING_PHONEMIZE_BETWEEN_BRACKETS: phonemizeBetweenBrackets}),
+          ...(inlineSpeedAlpha && {RIMELABS_TTS_STREAMING_INLINE_SPEED_ALPHA: inlineSpeedAlpha}),
+          ...(speedAlpha && {RIMELABS_TTS_STREAMING_SPEED_ALPHA: speedAlpha}),
+          ...(reduceLatency && {RIMELABS_TTS_STREAMING_REDUCE_LATENCY: reduceLatency})
+        };
+        break;
+      default:
+        if (vendor.startsWith('custom:')) {
+          const use_tls = custom_tts_streaming_url.startsWith('wss://');
+          obj = {
+            CUSTOM_TTS_STREAMING_HOST: local_custom_tts_streaming_url.replace(/^(ws|wss):\/\//, ''),
+            CUSTOM_TTS_STREAMING_API_KEY: local_auth_token,
+            CUSTOM_TTS_STREAMING_VOICE_ID: voice,
+            CUSTOM_TTS_STREAMING_LANGUAGE: language || 'en',
+            CUSTOM_TTS_STREAMING_USE_TLS: use_tls
+          };
+        } else {
+          throw new Error(`vendor ${vendor} is not supported for tts streaming yet`);
+        }
+    }
+    this.logger.debug({vendor, credentials, obj}, 'setTtsStreamingChannelVars');
+
+    await ep.set(obj);
+  }
+
+  async _synthesizeWithSpecificVendor(cs, ep, {vendor, language, voice, label, preCache = false}) {
     const {srf, accountSid:account_sid} = cs;
-    const {updateSpeechCredentialLastUsed} = require('../utils/db-utils')(this.logger, srf);
     const {writeAlerts, AlertType, stats} = srf.locals;
     const {synthAudio} = srf.locals.dbHelpers;
     const engine = this.synthesizer.engine || cs.synthesizer?.engine || 'neural';
     const salt = cs.callSid;
 
     let credentials = cs.getSpeechCredentials(vendor, 'tts', label);
+    if (!credentials) {
+      throw new SpeechCredentialError(
+        `No text-to-speech service credentials for ${vendor} with labels: ${label} have been configured`);
+    }
     /* parse Nuance voices into name and model */
-    let model;
     if (vendor === 'nuance' && voice) {
       const arr = /([A-Za-z-]*)\s+-\s+(enhanced|standard)/.exec(voice);
       if (arr) {
         voice = arr[1];
-        model = arr[2];
+        this.model = arr[2];
       }
     } else if (vendor === 'deepgram') {
-      model = voice;
+      this.model = voice;
     }
 
     /* allow for microsoft custom region voice and api_key to be specified as an override */
@@ -62,42 +212,84 @@ class TtsTask extends Task {
       credentials.optimize_streaming_latency = this.options.optimize_streaming_latency
       || credentials.optimize_streaming_latency;
       voice = this.options.voice_id || voice;
+    } else if (vendor === 'rimelabs') {
+      credentials = credentials || {};
+      credentials.model_id = this.options.model_id || credentials.model_id;
+    } else if (vendor === 'inworld') {
+      credentials = credentials || {};
+      credentials.model_id = this.options.model_id || credentials.model_id;
+    } else if (vendor === 'whisper') {
+      credentials = credentials || {};
+      credentials.model_id = this.options.model_id || credentials.model_id;
+    } else if (vendor === 'verbio') {
+      credentials = credentials || {};
+      credentials.engine_version = this.options.engine_version || credentials.engine_version;
+    } else if (vendor === 'playht') {
+      credentials = credentials || {};
+      credentials.voice_engine = this.options.voice_engine || credentials.voice_engine;
+    } else if (vendor === 'google' && typeof voice === 'string' && voice.startsWith('custom_')) {
+      const {lookupGoogleCustomVoice} = dbUtils(this.logger, cs.srf);
+      const arr = /custom_(.*)/.exec(voice);
+      if (arr) {
+        const google_custom_voice_sid = arr[1];
+        const [custom_voice] = await lookupGoogleCustomVoice(google_custom_voice_sid);
+        if (custom_voice.use_voice_cloning_key) {
+          voice = {
+            voice_cloning_key: custom_voice.voice_cloning_key,
+          };
+        }
+      }
+    } else if (vendor === 'cartesia') {
+      credentials.model_id = this.options.model_id || credentials.model_id;
     }
 
-    ep.set({
-      tts_engine: vendor,
-      tts_voice: voice,
-      cache_speech_handles: 1,
-    }).catch((err) => this.logger.info({err}, `${this.name}: Error setting tts_engine on endpoint`));
+    this.model_id = credentials.model_id;
 
-    if (!preCache) this.logger.info({vendor, language, voice, model}, `${this.name}:exec`);
+    /**
+     * note on cache_speech_handles.  This was found to be risky.
+     * It can cause a crash in the following sequence on a single call:
+     * 1. Stream tts on vendor A with cache_speech_handles=1, then
+     * 2. Stream tts on vendor B with cache_speech_handles=1
+     *
+     * we previously tried to track when vendors were switched and manage the flag accordingly,
+     * but it difficult to track all the scenarios and the benefit (slightly faster start to tts playout)
+     * is probably minimal.  DH.
+     */
+    ep.set({
+      tts_engine: vendor.startsWith('custom:') ? 'custom' : vendor,
+      tts_voice: voice,
+      //cache_speech_handles: !cs.currentTtsVendor || cs.currentTtsVendor === vendor ? 1 : 0,
+      cache_speech_handles: 0,
+    }).catch((err) => this.logger.info({err}, 'Error setting tts_engine on endpoint'));
+    // set the current vendor on the call session
+    // If vendor is changed from the previous one, then reset the cache_speech_handles flag
+    //cs.currentTtsVendor = vendor;
+
+    if (!preCache && !this._disableTracing)
+      this.logger.debug({vendor, language, voice, model: this.model}, 'TaskSay:exec');
     try {
       if (!credentials) {
         writeAlerts({
           account_sid,
           alert_type: AlertType.TTS_NOT_PROVISIONED,
-          vendor
+          vendor,
+          target_sid: cs.callSid
         }).catch((err) => this.logger.info({err}, 'Error generating alert for no tts'));
-        this.notifyError({
-          msg: 'TTS error',
-          details:`No speech credentials provisioned for selected vendor ${vendor}`
-        });
-        throw new Error('no provisioned speech credentials for TTS');
+        throw new SpeechCredentialError('no provisioned speech credentials for TTS');
       }
-      // synthesize all of the text elements
-      let lastUpdated = false;
 
       /* produce an audio segment from the provided text */
-      const generateAudio = async(text) => {
-        if (this.killed) return;
-        if (text.startsWith('silence_stream://')) return text;
+      const generateAudio = async(text, index) => {
+        if (this.killed) return {index, filePath: null};
+        if (text.startsWith('silence_stream://')) return {index, filePath: text};
 
         /* otel: trace time for tts */
-        if (!preCache && !this.parentTask)  {
+        if (!preCache && !this._disableTracing)  {
           const {span} = this.startChildSpan('tts-generation', {
             'tts.vendor': vendor,
             'tts.language': language,
-            'tts.voice': voice
+            'tts.voice': voice,
+            'tts.label': label || 'None',
           });
           this.otelSpan = span;
         }
@@ -105,46 +297,61 @@ class TtsTask extends Task {
           const {filePath, servedFromCache, rtt} = await synthAudio(stats, {
             account_sid,
             text,
+            instructions: this.instructions,
             vendor,
             language,
             voice,
             engine,
-            model,
+            model: this.model,
             salt,
             credentials,
             options: this.options,
             disableTtsCache : this.disableTtsCache,
-            disableTtsStreaming,
-            preCache
+            renderForCaching: preCache
           });
           if (!filePath.startsWith('say:')) {
-            this.logger.debug(`file ${filePath}, served from cache ${servedFromCache}`);
+            this.logger.debug(`Say: file ${filePath}, served from cache ${servedFromCache}`);
             if (filePath) cs.trackTmpFile(filePath);
             if (this.otelSpan) {
               this.otelSpan.setAttributes({'tts.cached': servedFromCache});
               this.otelSpan.end();
               this.otelSpan = null;
             }
-            if (!servedFromCache && !lastUpdated) {
-              lastUpdated = true;
-              updateSpeechCredentialLastUsed(credentials.speech_credential_sid).catch(() => {/* logged error */});
-            }
-            if (!servedFromCache && rtt && !preCache) {
+            if (!servedFromCache && rtt && !preCache  && !this._disableTracing) {
               this.notifyStatus({
                 event: 'synthesized-audio',
                 vendor,
                 language,
                 characters: text.length,
-                elapsedTime: rtt
+                elapsedTime: rtt,
+                servedFromCache,
+                'id': this.id
               });
             }
+            if (servedFromCache) {
+              this.notifyStatus({
+                event: 'synthesized-audio',
+                vendor,
+                language,
+                servedFromCache,
+                'id': this.id
+              });
+            }
+            return {index, filePath, playbackId: null};
           }
           else {
-            this.logger.debug('a streaming tts api will be used');
+            const playbackId = extractPlaybackId(filePath);
+            this.logger.debug('Say: a streaming tts api will be used');
             const modifiedPath = filePath.replace('say:{', `say:{session-uuid=${ep.uuid},`);
-            return modifiedPath;
+            this.notifyStatus({
+              event: 'synthesized-audio',
+              vendor,
+              language,
+              servedFromCache,
+              'id': this.id
+            });
+            return {index, filePath: modifiedPath, playbackId};
           }
-          return filePath;
         } catch (err) {
           this.logger.info({err}, 'Error synthesizing tts');
           if (this.otelSpan) this.otelSpan.end();
@@ -152,19 +359,32 @@ class TtsTask extends Task {
             account_sid: cs.accountSid,
             alert_type: AlertType.TTS_FAILURE,
             vendor,
-            detail: err.message
+            detail: err.message,
+            target_sid: cs.callSid
           }).catch((err) => this.logger.info({err}, 'Error generating alert for tts failure'));
-          this.notifyError({msg: 'TTS error', details: err.message || err});
           throw err;
         }
       };
 
-      const arr = this.text.map((t) => (this._validateURL(t) ? t : generateAudio(t)));
-      return (await Promise.all(arr)).filter((fp) => fp && fp.length);
+      // process all text segments in parallel will cause ordering issue
+      // so we attach index to each promise result and sort them later
+
+      const arr = this.text.map((t, index) => (this._validateURL(t) ?
+        Promise.resolve({index, filePath: t, playbackId: null}) : generateAudio(t, index)));
+      const results = await Promise.all(arr);
+      const sorted = results.sort((a, b) => a.index - b.index);
+
+      return sorted
+        .filter((fp) => fp.filePath && fp.filePath.length)
+        .map((r) => {
+          this.playbackIds.push(r.playbackId);
+          return r.filePath;
+        });
     } catch (err) {
       this.logger.info(err, 'TaskSay:exec error');
       throw err;
     }
+
   }
 
   _validateURL(urlString) {

lib/utils/action-hook-delay.js

@@ -2,7 +2,6 @@ const makeTask = require('../tasks/make_task');
 const Emitter = require('events');
 const { normalizeJambones } = require('@jambonz/verb-specifications');
 const {TaskName} = require('../utils/constants');
-const assert = require('assert');
 
 /**
  * ActionHookDelayProcessor
@@ -25,10 +24,12 @@ class ActionHookDelayProcessor extends Emitter {
     this._active = false;
 
     const enabled = this.init(opts);
-    if (enabled && (!this.actions || !Array.isArray(this.actions) || this.actions.length === 0)) {
+    if (enabled && this.noResponseTimeout &&
+          (!this.actions || !Array.isArray(this.actions) || this.actions.length === 0)) {
       throw new Error('ActionHookDelayProcessor: no actions specified');
     }
-    else if (enabled && this.actions.some((a) => !a.verb || ![TaskName.Say, TaskName.Play].includes(a.verb))) {
+    else if (enabled && this.actions &&
+          this.actions.some((a) => !a.verb || ![TaskName.Say, TaskName.Play].includes(a.verb))) {
       throw new Error(`ActionHookDelayProcessor: invalid actions specified: ${JSON.stringify(this.actions)}`);
     }
   }
@@ -51,8 +52,9 @@ class ActionHookDelayProcessor extends Emitter {
 
     this.actions = opts.actions;
     this.retries = opts.retries || 0;
-    this.noResponseTimeout = opts.noResponseTimeout || 0;
+    this.noResponseTimeout = opts.noResponseTimeout;
     this.noResponseGiveUpTimeout = opts.noResponseGiveUpTimeout;
+    this.giveUpActions = opts.giveUpActions;
 
     // return false if these options actually disable the ahdp
     return ('enable' in opts && opts.enable === true) ||
@@ -66,11 +68,16 @@ class ActionHookDelayProcessor extends Emitter {
       this.logger.debug('ActionHookDelayProcessor#start: already started due to prior gather which is continuing');
       return;
     }
-    assert(!this._noResponseTimer);
     this._active = true;
     this._retryCount = 0;
-    const timeoutMs =  this.noResponseTimeout === 0 ? 1 : this.noResponseTimeout * 1000;
-    this._noResponseTimer = setTimeout(this._onNoResponseTimer.bind(this), timeoutMs);
+    if (this.noResponseTimeout > 0) {
+      const timeoutMs =  this.noResponseTimeout * 1000;
+      this._noResponseTimer = setTimeout(this._onNoResponseTimer.bind(this), timeoutMs);
+    } else {
+      this.logger.debug(
+        'ActionHookDelayProcessor#start: noResponseTimeout is 0 or undefined hence not calling _onNoResponseTimer'
+      );
+    }
 
     if (this.noResponseGiveUpTimeout > 0) {
       const timeoutMs = this.noResponseGiveUpTimeout * 1000;
@@ -79,7 +86,6 @@ class ActionHookDelayProcessor extends Emitter {
   }
 
   async stop() {
-    this.logger.debug('ActionHookDelayProcessor#stop');
     this._active = false;
 
     if (this._noResponseTimer) {
@@ -91,25 +97,19 @@ class ActionHookDelayProcessor extends Emitter {
       this._noResponseGiveUpTimer = null;
     }
     if (this._taskInProgress) {
-      this.logger.debug(`ActionHookDelayProcessor#stop: killing task in progress: ${this._taskInProgress.name}`);
+      this.logger.debug(`ActionHookDelayProcessor#stop: stopping ${this._taskInProgress.name}`);
 
-      /** if we are doing a play, kill it immediately
-       * if we are doing a say, wait for it to finish
-       */
-      if (TaskName.Say === this._taskInProgress.name) {
-        this._sayResolver = () => {
-          this.logger.debug('ActionHookDelayProcessor#stop: say is done, continue on..');
-          this._taskInProgress.kill(this.cs);
-          this._taskInProgress = null;
-        };
-        this.logger.debug('ActionHookDelayProcessor#stop returning promise');
-        return new Promise((resolve) => this._sayResolver = resolve);
-      }
-      else {
-        /* play */
-        this._taskInProgress.kill(this.cs);
+      this._sayResolver = () => {
+        this.logger.debug('ActionHookDelayProcessor#stop: play/say is done, continue on..');
+        //this._taskInProgress.kill(this.cs);
         this._taskInProgress = null;
+      };
+
+      /* we let Say finish, but interrupt Play */
+      if (TaskName.Play === this._taskInProgress.name) {
+        await this._taskInProgress.kill(this.cs);
       }
+      return new Promise((resolve) => this._sayResolver = resolve);
     }
     this.logger.debug('ActionHookDelayProcessor#stop returning');
   }
@@ -126,7 +126,12 @@ class ActionHookDelayProcessor extends Emitter {
     try {
       this._taskInProgress = makeTask(this.logger, t[0]);
       this._taskInProgress.disableTracing = true;
-      this._taskInProgress.exec(this.cs, {ep: this.ep});
+      this._taskInProgress.exec(this.cs, {ep: this.ep}).catch((err) => {
+        this.logger.info(`ActionHookDelayProcessor#_onNoResponseTimer: error playing file: ${err.message}`);
+        this._taskInProgress = null;
+        this.ep.removeAllListeners('playback-start');
+        this.ep.removeAllListeners('playback-stop');
+      });
     } catch (err) {
       this.logger.info(err, 'ActionHookDelayProcessor#_onNoResponseTimer: error starting action');
       this._taskInProgress = null;
@@ -137,7 +142,9 @@ class ActionHookDelayProcessor extends Emitter {
       this.logger.debug({evt}, 'got playback-start');
       if (!this._active) {
         this.logger.info({evt}, 'ActionHookDelayProcessor#_onNoResponseTimer: killing audio immediately');
-        this.ep.api('uuid_break', this.ep.uuid)
+
+        /* note: in race condition we may have just hung up and cs.ep cleared */
+        this.ep?.api('uuid_break', this.ep?.uuid)
           .catch((err) => this.logger.info(err,
             'ActionHookDelayProcessor#_onNoResponseTimer Error killing audio'));
       }
@@ -147,7 +154,7 @@ class ActionHookDelayProcessor extends Emitter {
       this._taskInProgress = null;
       if (this._sayResolver) {
         /* we were waiting for the play to finish before continuing to next task */
-        this.logger.debug({evt}, 'got playback-stop');
+        this.logger.debug({evt}, 'ActionHookDelayProcessor#_onNoResponseTimer got playback-stop');
         this._sayResolver();
         this._sayResolver = null;
       }
@@ -166,9 +173,14 @@ class ActionHookDelayProcessor extends Emitter {
 
   _onNoResponseGiveUpTimer() {
     this._active = false;
-    this.logger.info('ActionHookDelayProcessor#_onNoResponseGiveUpTimer');
-    this.stop().catch((err) => {});
-    this.emit('giveup');
+    if (!this.giveUpActions) {
+      this.logger.info('ActionHookDelayProcessor#_onNoResponseGiveUpTimer');
+      this.stop().catch((err) => {});
+      this.emit('giveup');
+    } else {
+      this.logger.info('ActionHookDelayProcessor#_onNoResponseGiveUpTimer - giveUpActions');
+      this.emit('giveupWithTasks', this.giveUpActions);
+    }
   }
 }
 

lib/utils/amd-utils.js

@@ -45,6 +45,7 @@ if (VMD_HINTS_FILE) {
   });
 }
 
+
 class Amd extends Emitter {
   constructor(logger, cs, opts) {
     super();
@@ -68,6 +69,8 @@ class Amd extends Emitter {
     this.getIbmAccessToken = getIbmAccessToken;
     const {setChannelVarsForStt} = require('./transcription-utils')(logger);
     this.setChannelVarsForStt = setChannelVarsForStt;
+    this.digitCount = opts.digitCount || 0;
+    this.numberRegEx = RegExp(`[0-9]{${this.digitCount}}`);
 
     const {
       noSpeechTimeoutMs = 5000,
@@ -153,7 +156,7 @@ class Amd extends Emitter {
       const wordCount = t.alternatives[0].transcript.split(' ').length;
       const final = t.is_final;
 
-      const foundHint = hints.find((h) =>  t.alternatives[0].transcript.includes(h));
+      const foundHint = hints.find((h) =>  t.alternatives[0].transcript.toLowerCase().includes(h.toLowerCase()));
       if (foundHint) {
         /* we detected a common voice mail greeting */
         this.logger.debug(`Amd:evaluateTranscription: found hint ${foundHint}`);
@@ -163,6 +166,14 @@ class Amd extends Emitter {
           language: t.language_code
         });
       }
+      else if (this.digitCount != 0 && this.numberRegEx.test(t.alternatives[0].transcript)) {
+        /* a string of numbers is typically a machine */
+        this.emit(this.decision = AmdEvents.MachineDetected, {
+          reason: 'digit count',
+          greeting: t.alternatives[0].transcript,
+          language: t.language_code
+        });
+      }
       else if (final && wordCount < this.thresholdWordCount) {
         /* a short greeting is typically a human */
         this.emit(this.decision = AmdEvents.HumanDetected, {
@@ -210,7 +221,8 @@ module.exports = (logger) => {
         account_sid: cs.accountSid,
         alert_type: AlertType.STT_FAILURE,
         vendor: vendor,
-        detail: err.message
+        detail: err.message,
+        target_sid: cs.callSid
       });
     }).catch((err) => logger.info({err}, 'Error generating alert for tts failure'));
 
@@ -245,7 +257,10 @@ module.exports = (logger) => {
     const amd = ep.amd = new Amd(logger, cs, opts);
     const {vendor, language} = amd;
     let sttCredentials = amd.sttCredentials;
-    const hints = voicemailHints[language] || [];
+    // hints from configuration might be too long for specific language and vendor that make transcribe freeswitch
+    // modules cannot connect to the vendor. hints is used in next step to validate if the transcription
+    // matchs voice mail hints.
+    const hints = [];
 
     if (vendor === 'nuance' && sttCredentials.client_id) {
       /* get nuance access token */
@@ -266,13 +281,17 @@ module.exports = (logger) => {
 
     /* set stt options */
     logger.info(`starting amd for vendor ${vendor} and language ${language}`);
-    const sttOpts = amd.setChannelVarsForStt({name: TaskName.Gather}, sttCredentials, language, {
-      vendor,
-      hints,
-      enhancedModel: true,
-      altLanguages: opts.recognizer?.altLanguages || [],
-      initialSpeechTimeoutMs: opts.resolveTimeoutMs,
-    });
+    /* if opts contains recognizer object use that config for stt, otherwise use defaults */
+    const rOpts = opts.recognizer ?
+      opts.recognizer :
+      {
+        vendor,
+        hints,
+        enhancedModel: true,
+        altLanguages: opts.recognizer?.altLanguages || [],
+        initialSpeechTimeoutMs: opts.resolveTimeoutMs,
+      };
+    const sttOpts = amd.setChannelVarsForStt({name: TaskName.Gather}, sttCredentials, language, rOpts);
 
     await ep.set(sttOpts).catch((err) => logger.info(err, 'Error setting channel variables'));
 
@@ -403,7 +422,11 @@ module.exports = (logger) => {
     }
 
     if (ep.connected) {
-      ep.stopTranscription({vendor, bugname})
+      ep.stopTranscription({
+        vendor,
+        bugname,
+        gracefulShutdown: false
+      })
         .catch((err) => logger.info(err, 'stopAmd: Error stopping transcription'));
       task.emit('amd', {type: AmdEvents.Stopped});
       ep.execute('avmd_stop').catch((err) => this.logger.info(err, 'Error stopping avmd'));

lib/utils/aws-sns-lifecycle.js

@@ -4,7 +4,7 @@ const assert = require('assert');
 const {
   AWS_REGION,
   AWS_SNS_PORT: PORT,
-  AWS_SNS_TOPIC_ARM,
+  AWS_SNS_TOPIC_ARN,
   AWS_SNS_PORT_MAX,
 } = require('../config');
 const {LifeCycleEvents} = require('./constants');
@@ -55,12 +55,12 @@ class SnsNotifier extends Emitter {
   async _handlePost(req, res) {
     try {
       const parsedBody = JSON.parse(req.body);
-      this.logger.debug({headers: req.headers, body: parsedBody}, 'Received HTTP POST from AWS');
+      this.logger.info({headers: req.headers, body: parsedBody}, 'Received HTTP POST from AWS');
       if (!validatePayload(parsedBody)) {
         this.logger.info('incoming AWS SNS HTTP POST failed signature validation');
         return res.sendStatus(403);
       }
-      this.logger.debug('incoming HTTP POST passed validation');
+      this.logger.info('incoming HTTP POST passed validation');
       res.sendStatus(200);
 
       switch (parsedBody.Type) {
@@ -74,7 +74,18 @@ class SnsNotifier extends Emitter {
             subscriptionRequestId: this.subscriptionRequestId
           }, 'response from SNS SubscribeURL');
           const data = await this.describeInstance();
-          this.lifecycleState = data.AutoScalingGroups[0].Instances[0].LifecycleState;
+
+          const group = data.AutoScalingGroups.find((group) =>
+            group.Instances && group.Instances.some((instance) => instance.InstanceId === this.instanceId)
+          );
+          if (!group) {
+            this.logger.error('Current instance not found in any Auto Scaling group', data);
+          } else {
+            const instance = group.Instances.find((instance) => instance.InstanceId === this.instanceId);
+            this.lifecycleState = instance.LifecycleState;
+          }
+
+          //this.lifecycleState = data.AutoScalingGroups[0].Instances[0].LifecycleState;
           this.emit('SubscriptionConfirmation', {publicIp: this.publicIp});
           break;
 
@@ -94,7 +105,7 @@ class SnsNotifier extends Emitter {
               this.unsubscribe();
             }
             else {
-              this.logger.debug(`SnsNotifier - instance ${msg.EC2InstanceId} is scaling in (not us)`);
+              this.logger.info(`SnsNotifier - instance ${msg.EC2InstanceId} is scaling in (not us)`);
             }
           }
           break;
@@ -111,7 +122,7 @@ class SnsNotifier extends Emitter {
 
   async init() {
     try {
-      this.logger.debug('SnsNotifier: retrieving instance data');
+      this.logger.info('SnsNotifier: retrieving instance data');
       this.instanceId = await getString('http://169.254.169.254/latest/meta-data/instance-id');
       this.publicIp = await getString('http://169.254.169.254/latest/meta-data/public-ipv4');
       this.logger.info({
@@ -142,13 +153,13 @@ class SnsNotifier extends Emitter {
     try {
       const params = {
         Protocol: 'http',
-        TopicArn: AWS_SNS_TOPIC_ARM,
+        TopicArn: AWS_SNS_TOPIC_ARN,
         Endpoint: this.snsEndpoint
       };
       const response = await snsClient.send(new SubscribeCommand(params));
-      this.logger.info({response}, `response to SNS subscribe to ${AWS_SNS_TOPIC_ARM}`);
+      this.logger.info({response}, `response to SNS subscribe to ${AWS_SNS_TOPIC_ARN}`);
     } catch (err) {
-      this.logger.error({err}, `Error subscribing to SNS topic arn ${AWS_SNS_TOPIC_ARM}`);
+      this.logger.error({err}, `Error subscribing to SNS topic arn ${AWS_SNS_TOPIC_ARN}`);
     }
   }
 
@@ -159,9 +170,9 @@ class SnsNotifier extends Emitter {
         SubscriptionArn: this.subscriptionArn
       };
       const response = await snsClient.send(new UnsubscribeCommand(params));
-      this.logger.info({response}, `response to SNS unsubscribe to ${AWS_SNS_TOPIC_ARM}`);
+      this.logger.info({response}, `response to SNS unsubscribe to ${AWS_SNS_TOPIC_ARN}`);
     } catch (err) {
-      this.logger.error({err}, `Error unsubscribing to SNS topic arn ${AWS_SNS_TOPIC_ARM}`);
+      this.logger.error({err}, `Error unsubscribing to SNS topic arn ${AWS_SNS_TOPIC_ARN}`);
     }
   }
 

lib/utils/background-task-manager.js

@@ -46,6 +46,9 @@ class BackgroundTaskManager extends Emitter {
       case 'transcribe':
         task = await this._initTranscribe(opts);
         break;
+      case 'ttsStream':
+        task = await this._initTtsStream(opts);
+        break;
       default:
         break;
     }
@@ -62,7 +65,7 @@ class BackgroundTaskManager extends Emitter {
       this.logger.info(`stopping background task: ${type}`);
       task.removeAllListeners();
       task.span.end();
-      task.kill();
+      task.kill(this.cs);
       // Remove task from managed List
       this.tasks.delete(type);
     }
@@ -100,6 +103,7 @@ class BackgroundTaskManager extends Emitter {
   async _initBargeIn(opts) {
     let task;
     try {
+      const copy = JSON.parse(JSON.stringify(opts));
       const t = normalizeJambones(this.logger, [opts]);
       task = makeTask(this.logger, t[0]);
       task
@@ -118,7 +122,7 @@ class BackgroundTaskManager extends Emitter {
           if (task.sticky && !this.cs.callGone && !this.cs._stopping) {
             this.logger.info('BackgroundTaskManager:_initBargeIn: restarting background bargeIn');
             this._bargeInHandled = false;
-            this.newTask('bargeIn', opts, true);
+            this.newTask('bargeIn', copy, true);
           }
           return;
         })
@@ -173,6 +177,25 @@ class BackgroundTaskManager extends Emitter {
     return task;
   }
 
+  // Initiate Tts Stream
+  async _initTtsStream(opts) {
+    let task;
+    try {
+      const t = normalizeJambones(this.logger, [opts]);
+      task = makeTask(this.logger, t[0]);
+      const resources = await this.cs._evaluatePreconditions(task);
+      const {span, ctx} = this.rootSpan.startChildSpan(`background-ttsStream:${task.summary}`);
+      task.span = span;
+      task.ctx = ctx;
+      task.exec(this.cs, resources)
+        .then(this._taskCompleted.bind(this, 'ttsStream', task))
+        .catch(this._taskError.bind(this, 'ttsStream', task));
+    } catch (err) {
+      this.logger.info(err, 'BackgroundTaskManager:_initTtsStream - Error creating ttsStream task');
+    }
+    return task;
+  }
+
   _taskCompleted(type, task) {
     this.logger.debug({type, task}, `BackgroundTaskManager:_taskCompleted: task completed, sticky: ${task.sticky}`);
     task.removeAllListeners();

lib/utils/base-requestor.js

@@ -1,6 +1,7 @@
 const assert = require('assert');
 const Emitter = require('events');
 const crypto = require('crypto');
+const parseUrl = require('parse-url');
 const timeSeries = require('@jambonz/time-series');
 const {NODE_ENV, JAMBONES_TIME_SERIES_HOST} = require('../config');
 let alerter ;
@@ -21,6 +22,10 @@ class BaseRequestor extends Emitter {
     const {stats} = require('../../').srf.locals;
     this.stats = stats;
 
+    const u = this._parsedUrl = parseUrl(this.url);
+    if (u.port) this._baseUrl = `${u.protocol}://${u.resource}:${u.port}`;
+    else this._baseUrl = `${u.protocol}://${u.resource}`;
+
     if (!alerter) {
       alerter = timeSeries(logger, {
         host: JAMBONES_TIME_SERIES_HOST,
@@ -30,6 +35,10 @@ class BaseRequestor extends Emitter {
     }
   }
 
+  get baseUrl() {
+    return this._baseUrl;
+  }
+
   get Alerter() {
     return alerter;
   }
@@ -70,7 +79,44 @@ class BaseRequestor extends Emitter {
     return time.toFixed(0);
   }
 
+  _parseHashParams(hash) {
+    // Remove the leading # if present
+    const hashString = hash.startsWith('#') ? hash.substring(1) : hash;
+    // Use URLSearchParams for parsing
+    const params = new URLSearchParams(hashString);
+    // Convert to a regular object
+    const result = {};
+    for (const [key, value] of params.entries()) {
+      result[key] = value;
+    }
+    return result;
+  }
 
+  /**
+   * Check if the error should be retried based on retry policy
+   * @param {Error} err - The error that occurred
+   * @param {string[]} rpValues - Array of retry policy values
+   * @returns {boolean} True if the error should be retried
+   */
+  _shouldRetry(err, rpValues) {
+    // ct = connection timeout (ECONNREFUSED, ETIMEDOUT, etc)
+    const isCt = err.code === 'ECONNREFUSED' ||
+                 err.code === 'ETIMEDOUT' ||
+                 err.code === 'ECONNRESET' ||
+                 err.code === 'ECONNABORTED';
+    // rt = request timeout
+    const isRt = err.name === 'TimeoutError';
+    // 4xx = client errors
+    const is4xx = err.statusCode >= 400 && err.statusCode < 500;
+    // 5xx = server errors
+    const is5xx = err.statusCode >= 500 && err.statusCode < 600;
+    // Check if error type is included in retry policy
+    return rpValues.includes('all') ||
+           (isCt && rpValues.includes('ct')) ||
+           (isRt && rpValues.includes('rt')) ||
+           (is4xx && rpValues.includes('4xx')) ||
+           (is5xx && rpValues.includes('5xx'));
+  }
 }
 
 module.exports = BaseRequestor;

lib/utils/constants.json

@@ -1,5 +1,6 @@
 {
   "TaskName": {
+    "Alert": "alert",
     "Answer": "answer",
     "Conference": "conference",
     "Config": "config",
@@ -14,6 +15,7 @@
     "Leave": "leave",
     "Lex": "lex",
     "Listen": "listen",
+    "Llm": "llm",
     "Message": "message",
     "Pause": "pause",
     "Play": "play",
@@ -27,10 +29,11 @@
     "SipRedirect": "sip:redirect",
     "Say": "say",
     "SayLegacy": "say:legacy",
+    "Stream": "stream",
     "Tag": "tag",
     "Transcribe": "transcribe"
   },
-  "AllowedSipRecVerbs": ["answer", "config", "gather", "transcribe", "listen", "tag"],
+  "AllowedSipRecVerbs": ["answer", "config", "gather", "transcribe", "listen", "tag", "hangup", "sip:decline"],
   "AllowedConfirmSessionVerbs": ["config", "gather", "plays", "say", "tag"],
   "CallStatus": {
     "Trying": "trying",
@@ -91,7 +94,20 @@
   "DeepgramTranscriptionEvents": {
     "Transcription": "deepgram_transcribe::transcription",
     "ConnectFailure": "deepgram_transcribe::connect_failed",
-    "Connect": "deepgram_transcribe::connect"
+    "Connect": "deepgram_transcribe::connect",
+    "Error": "deepgram_transcribe::error"
+  },
+  "DeepgramfluxTranscriptionEvents": {
+    "Transcription": "deepgramflux_transcribe::transcription",
+    "ConnectFailure": "deepgramflux_transcribe::connect_failed",
+    "Connect": "deepgramflux_transcribe::connect",
+    "Error": "deepgramflux_transcribe::error"
+  },
+  "GladiaTranscriptionEvents": {
+    "Transcription": "gladia_transcribe::transcription",
+    "ConnectFailure": "gladia_transcribe::connect_failed",
+    "Connect": "gladia_transcribe::connect",
+    "Error": "gladia_transcribe::error"
   },
   "SonioxTranscriptionEvents": {
     "Transcription": "soniox_transcribe::transcription",
@@ -126,6 +142,27 @@
     "NoSpeechDetected": "azure_transcribe::no_speech_detected",
     "VadDetected": "azure_transcribe::vad_detected"
   },
+  "SpeechmaticsTranscriptionEvents": {
+    "Transcription": "speechmatics_transcribe::transcription",
+    "Translation": "speechmatics_transcribe::translation",
+    "Info": "speechmatics_transcribe::info",
+    "RecognitionStarted": "speechmatics_transcribe::recognition_started",
+    "ConnectFailure": "speechmatics_transcribe::connect_failed",
+    "Connect": "speechmatics_transcribe::connect",
+    "Error": "speechmatics_transcribe::error"
+  },
+  "OpenAITranscriptionEvents": {
+    "Transcription": "openai_transcribe::transcription",
+    "Translation": "openai_transcribe::translation",
+    "SpeechStarted": "openai_transcribe::speech_started",
+    "SpeechStopped": "openai_transcribe::speech_stopped",
+    "PartialTranscript": "openai_transcribe::partial_transcript",
+    "Info": "openai_transcribe::info",
+    "RecognitionStarted": "openai_transcribe::recognition_started",
+    "ConnectFailure": "openai_transcribe::connect_failed",
+    "Connect": "openai_transcribe::connect",
+    "Error": "openai_transcribe::error"
+  },
   "JambonzTranscriptionEvents": {
     "Transcription": "jambonz_transcribe::transcription",
     "ConnectFailure": "jambonz_transcribe::connect_failed",
@@ -138,9 +175,30 @@
     "ConnectFailure": "assemblyai_transcribe::connect_failed",
     "Connect": "assemblyai_transcribe::connect"
   },
+  "HoundifyTranscriptionEvents": {
+    "Transcription": "houndify_transcribe::transcription",
+    "Error": "houndify_transcribe::error",
+    "ConnectFailure": "houndify_transcribe::connect_failed",
+    "Connect": "houndify_transcribe::connect"
+  },
+  "VoxistTranscriptionEvents": {
+    "Transcription": "voxist_transcribe::transcription",
+    "Error": "voxist_transcribe::error",
+    "ConnectFailure": "voxist_transcribe::connect_failed",
+    "Connect": "voxist_transcribe::connect"
+  },
+  "CartesiaTranscriptionEvents": {
+    "Transcription": "cartesia_transcribe::transcription",
+    "Error": "cartesia_transcribe::error",
+    "ConnectFailure": "cartesia_transcribe::connect_failed",
+    "Connect": "cartesia_transcribe::connect"
+  },
   "VadDetection": {
     "Detection": "vad_detect:detection"
   },
+  "SileroVadDetection": {
+    "Detection": "vad_silero:detect"
+  },
   "ListenEvents": {
     "Connect": "mod_audio_fork::connect",
     "ConnectFailure": "mod_audio_fork::connect_failed",
@@ -158,6 +216,41 @@
     "StandbyEnter": "standby-enter",
     "StandbyExit": "standby-exit"
   },
+  "LlmEvents_OpenAI": {
+    "Error": "error",
+    "Connect": "openai_s2s::connect",
+    "ConnectFailure": "openai_s2s::connect_failed",
+    "Disconnect": "openai_s2s::disconnect",
+    "ServerEvent": "openai_s2s::server_event"
+  },
+  "LlmEvents_Google": {
+    "Error": "error",
+    "Connect": "google_s2s::connect",
+    "ConnectFailure": "google_s2s::connect_failed",
+    "Disconnect": "google_s2s::disconnect",
+    "ServerEvent": "google_s2s::server_event"
+  },
+  "LlmEvents_Elevenlabs": {
+    "Error": "error",
+    "Connect": "elevenlabs_s2s::connect",
+    "ConnectFailure": "elevenlabs_s2s::connect_failed",
+    "Disconnect": "elevenlabs_s2s::disconnect",
+    "ServerEvent": "elevenlabs_s2s::server_event"
+  },
+  "LlmEvents_VoiceAgent": {
+    "Error": "error",
+    "Connect": "voice_agent_s2s::connect",
+    "ConnectFailure": "voice_agent_s2s::connect_failed",
+    "Disconnect": "voice_agent_s2s::disconnect",
+    "ServerEvent": "voice_agent_s2s::server_event"
+  },
+  "LlmEvents_Ultravox": {
+    "Error": "error",
+    "Connect": "ultravox_s2s::connect",
+    "ConnectFailure": "ultravox_s2s::connect_failed",
+    "Disconnect": "ultravox_s2s::disconnect",
+    "ServerEvent": "ultravox_s2s::server_event"
+  },
   "QueueResults": {
     "Bridged": "bridged",
     "Error": "error",
@@ -172,7 +265,9 @@
   },
   "KillReason": {
     "Hangup": "hangup",
-    "Replaced": "replaced"
+    "Replaced": "replaced",
+    "ReferComplete": "refer-complete",
+    "MediaTimeout": "media_timeout"
   },
   "HookMsgTypes": [
     "session:new",
@@ -184,6 +279,10 @@
     "dial:confirm",
     "verb:hook",
     "verb:status",
+    "llm:event",
+    "llm:tool-call",
+    "tts:tokens-result",
+    "tts:streaming-event",
     "jambonz:error"
   ],
   "RecordState": {
@@ -202,7 +301,63 @@
     "ToneTimeout": "amd_tone_timeout",
     "Stopped": "amd_stopped"
   },
+  "MediaPath": {
+    "NoMedia": "no-media",
+    "PartialMedia": "partial-media",
+    "FullMedia": "full-media"
+  },
+  "DeepgramTtsStreamingEvents": {
+    "Empty": "deepgram_tts_streaming::empty",
+    "ConnectFailure": "deepgram_tts_streaming::connect_failed",
+    "Connect": "deepgram_tts_streaming::connect"
+  },
+  "CartesiaTtsStreamingEvents": {
+    "Empty": "cartesia_tts_streaming::empty",
+    "ConnectFailure": "cartesia_tts_streaming::connect_failed",
+    "Connect": "cartesia_tts_streaming::connect"
+  },
+  "ElevenlabsTtsStreamingEvents": {
+    "Empty": "elevenlabs_tts_streaming::empty",
+    "ConnectFailure": "elevenlabs_tts_streaming::connect_failed",
+    "Connect": "elevenlabs_tts_streaming::connect"
+  },
+  "RimelabsTtsStreamingEvents": {
+    "Empty": "rimelabs_tts_streaming::empty",
+    "ConnectFailure": "rimelabs_tts_streaming::connect_failed",
+    "Connect": "rimelabs_tts_streaming::connect"
+  },
+  "CustomTtsStreamingEvents": {
+    "Empty": "custom_tts_streaming::empty",
+    "ConnectFailure": "custom_tts_streaming::connect_failed",
+    "Connect": "custom_tts_streaming::connect"
+  },
+  "TtsStreamingEvents": {
+    "Empty": "tts_streaming::empty",
+    "Pause": "tts_streaming::pause",
+    "Resume": "tts_streaming::resume",
+    "ConnectFailure": "tts_streaming::connect_failed",
+    "Connected": "tts_streaming::connected"
+  },
+  "TtsStreamingConnectionStatus": {
+    "NotConnected": "not_connected",
+    "Connected": "connected",
+    "Connecting": "connecting",
+    "Failed": "failed"
+  },
   "MAX_SIMRINGS": 10,
   "BONG_TONE": "tone_stream://v=-7;%(100,0,941.0,1477.0);v=-7;>=2;+=.1;%(1400,0,350,440)",
-  "FS_UUID_SET_NAME": "fsUUIDs"
+  "FS_UUID_SET_NAME": "fsUUIDs",
+  "SystemState" : {
+    "Online": "ONLINE",
+    "Offline": "OFFLINE",
+    "GracefulShutdownInProgress":"SHUTDOWN_IN_PROGRESS"
+  },
+  "FEATURE_SERVER" : "feature-server",
+  "WS_CLOSE_CODES": {
+    "NormalClosure": 1000,
+    "GoingAway": 1001
+  },
+  "NON_FANTAL_ERRORS": [
+    "File Not Found"
+  ]
 }

lib/utils/db-utils.js

@@ -76,9 +76,20 @@ const speechMapper = (cred) => {
     else if ('deepgram' === obj.vendor) {
       const o = JSON.parse(decrypt(credential));
       obj.api_key = o.api_key;
+      obj.model_id = o.model_id;
       obj.deepgram_stt_uri = o.deepgram_stt_uri;
+      obj.deepgram_tts_uri = o.deepgram_tts_uri;
       obj.deepgram_stt_use_tls = o.deepgram_stt_use_tls;
     }
+    else if ('gladia' === obj.vendor) {
+      const o = JSON.parse(decrypt(credential));
+      obj.api_key = o.api_key;
+      obj.region = o.region;
+    }
+    else if ('deepgramflux' === obj.vendor) {
+      const o = JSON.parse(decrypt(credential));
+      obj.api_key = o.api_key;
+    }
     else if ('soniox' === obj.vendor) {
       const o = JSON.parse(decrypt(credential));
       obj.api_key = o.api_key;
@@ -90,39 +101,89 @@ const speechMapper = (cred) => {
     else if ('cobalt' === obj.vendor) {
       const o = JSON.parse(decrypt(credential));
       obj.cobalt_server_uri = o.cobalt_server_uri;
-    } else if ('elevenlabs' === obj.vendor) {
+    }
+    else if ('elevenlabs' === obj.vendor) {
       const o = JSON.parse(decrypt(credential));
       obj.api_key = o.api_key;
       obj.model_id = o.model_id;
+      obj.api_uri = o.api_uri;
       obj.options = o.options;
-    } else if ('playht' === obj.vendor) {
+    }
+    else if ('playht' === obj.vendor) {
       const o = JSON.parse(decrypt(credential));
       obj.api_key = o.api_key;
       obj.user_id = o.user_id;
       obj.voice_engine = o.voice_engine;
       obj.options = o.options;
-    } else if ('rimelabs' === obj.vendor) {
+    }
+    else if ('cartesia' === obj.vendor) {
+      const o = JSON.parse(decrypt(credential));
+      obj.api_key = o.api_key;
+      obj.model_id = o.model_id;
+      obj.stt_model_id = o.stt_model_id;
+      obj.embedding = o.embedding;
+      obj.options = o.options;
+    }
+    else if ('rimelabs' === obj.vendor) {
       const o = JSON.parse(decrypt(credential));
       obj.api_key = o.api_key;
       obj.model_id = o.model_id;
       obj.options = o.options;
-    } else if ('assemblyai' === obj.vendor) {
+    }
+    else if ('resemble' === obj.vendor) {
       const o = JSON.parse(decrypt(credential));
       obj.api_key = o.api_key;
-    } else if ('whisper' === obj.vendor) {
+      obj.resemble_tts_use_tls = o.resemble_tts_use_tls;
+      obj.resemble_tts_uri = o.resemble_tts_uri;
+    }
+    else if ('inworld' === obj.vendor) {
       const o = JSON.parse(decrypt(credential));
       obj.api_key = o.api_key;
       obj.model_id = o.model_id;
-    }  else if ('verbio' === obj.vendor) {
+      obj.options = o.options;
+    }
+    else if ('assemblyai' === obj.vendor) {
+      const o = JSON.parse(decrypt(credential));
+      obj.api_key = o.api_key;
+      obj.service_version = o.service_version;
+    }
+    else if ('houndify' === obj.vendor) {
+      const o = JSON.parse(decrypt(credential));
+      obj.client_id = o.client_id;
+      obj.client_key = o.client_key;
+      obj.user_id = o.user_id;
+    }
+    else if ('voxist' === obj.vendor) {
+      const o = JSON.parse(decrypt(credential));
+      obj.api_key = o.api_key;
+    }
+    else if ('whisper' === obj.vendor) {
+      const o = JSON.parse(decrypt(credential));
+      obj.api_key = o.api_key;
+      obj.model_id = o.model_id;
+    }
+    else if ('verbio' === obj.vendor) {
       const o = JSON.parse(decrypt(credential));
       obj.client_id = o.client_id;
       obj.client_secret = o.client_secret;
       obj.engine_version = o.engine_version;
-    } else if (obj.vendor.startsWith('custom:')) {
+    }
+    else if ('speechmatics' === obj.vendor) {
+      const o = JSON.parse(decrypt(credential));
+      obj.api_key = o.api_key;
+      obj.speechmatics_stt_uri = o.speechmatics_stt_uri;
+    }
+    else if ('openai' === obj.vendor) {
+      const o = JSON.parse(decrypt(credential));
+      obj.api_key = o.api_key;
+      obj.model_id = o.model_id;
+    }
+    else if (obj.vendor.startsWith('custom:')) {
       const o = JSON.parse(decrypt(credential));
       obj.auth_token = o.auth_token;
       obj.custom_stt_url = o.custom_stt_url;
       obj.custom_tts_url = o.custom_tts_url;
+      obj.custom_tts_streaming_url = o.custom_tts_streaming_url;
     }
   } catch (err) {
     console.log(err);
@@ -202,11 +263,23 @@ module.exports = (logger, srf) => {
     }
   };
 
+  const lookupVoipCarrierBySid = async(sid) => {
+    const pp = pool.promise();
+    try {
+      const [r] = await pp.query('SELECT * FROM voip_carriers WHERE voip_carrier_sid = ?', [sid]);
+      return r;
+
+    } catch (err) {
+      logger.error({err}, `lookupVoipCarrierBySid: Error ${sid}`);
+    }
+  };
+
   return {
     lookupAccountDetails,
     updateSpeechCredentialLastUsed,
     lookupCarrier,
     lookupCarrierByPhoneNumber,
-    lookupGoogleCustomVoice
+    lookupGoogleCustomVoice,
+    lookupVoipCarrierBySid
   };
 };

lib/utils/error.js

@@ -0,0 +1,33 @@
+class NonFatalTaskError extends Error {
+  constructor(msg) {
+    super(msg);
+  }
+}
+
+class SpeechCredentialError extends NonFatalTaskError {
+  constructor(msg) {
+    super(msg);
+  }
+}
+
+class PlayFileNotFoundError extends NonFatalTaskError {
+  constructor(url) {
+    super('File not found');
+    this.url = url;
+  }
+}
+
+class HTTPResponseError extends Error {
+  constructor(statusCode) {
+    super('Unexpected HTTP Response');
+    delete this.stack;
+    this.statusCode = statusCode;
+  }
+}
+
+module.exports = {
+  SpeechCredentialError,
+  NonFatalTaskError,
+  PlayFileNotFoundError,
+  HTTPResponseError
+};

lib/utils/helpers.js

@@ -0,0 +1,5 @@
+
+const sleepFor = (ms) => new Promise((resolve) => setTimeout(() => resolve(), ms));
+module.exports = {
+  sleepFor
+};

lib/utils/http-requestor.js

@@ -16,6 +16,7 @@ const {
   NODE_ENV,
   HTTP_USER_AGENT_HEADER,
 } = require('../config');
+const {HTTPResponseError} = require('./error');
 
 const toBase64 = (str) => Buffer.from(str || '', 'utf8').toString('base64');
 
@@ -40,15 +41,14 @@ class HttpRequestor extends BaseRequestor {
   constructor(logger, account_sid, hook, secret) {
     super(logger, account_sid, hook, secret);
 
-    this.method = hook.method || 'POST';
+    this.method = hook.method?.toUpperCase() || 'POST';
     this.authHeader = basicAuth(hook.username, hook.password);
+    this.backoffMs = 500;
 
     assert(this._isAbsoluteUrl(this.url));
     assert(['GET', 'POST'].includes(this.method));
 
     const u = this._parsedUrl = parseUrl(this.url);
-    if (u.port) this._baseUrl = `${u.protocol}://${u.resource}:${u.port}`;
-    else this._baseUrl = `${u.protocol}://${u.resource}`;
     this._protocol = u.protocol;
     this._resource = u.resource;
     this._port = u.port;
@@ -56,18 +56,18 @@ class HttpRequestor extends BaseRequestor {
     this._usePools = HTTP_POOL && parseInt(HTTP_POOL);
 
     if (this._usePools) {
-      if (pools.has(this._baseUrl)) {
-        this.client = pools.get(this._baseUrl);
+      if (pools.has(this.baseUrl)) {
+        this.client = pools.get(this.baseUrl);
       }
       else {
         const connections = HTTP_POOLSIZE ? parseInt(HTTP_POOLSIZE) : 10;
         const pipelining = HTTP_PIPELINING ? parseInt(HTTP_PIPELINING) : 1;
-        const pool = this.client = new Pool(this._baseUrl, {
+        const pool = this.client = new Pool(this.baseUrl, {
           connections,
           pipelining
         });
-        pools.set(this._baseUrl, pool);
-        this.logger.debug(`HttpRequestor:created pool for ${this._baseUrl}`);
+        pools.set(this.baseUrl, pool);
+        this.logger.debug(`HttpRequestor:created pool for ${this.baseUrl}`);
       }
     }
     else {
@@ -88,10 +88,6 @@ class HttpRequestor extends BaseRequestor {
     }
   }
 
-  get baseUrl() {
-    return this._baseUrl;
-  }
-
   close() {
     if (!this._usePools && !this.client?.closed) this.client.close();
   }
@@ -107,15 +103,15 @@ class HttpRequestor extends BaseRequestor {
    * @param {string} [hook.password] - if basic auth is protecting the endpoint
    * @param {object} [params] - request parameters
    */
-  async request(type, hook, params, httpHeaders = {}) {
+  async request(type, hook, params, httpHeaders = {}, span) {
     /* jambonz:error only sent over ws */
     if (type === 'jambonz:error') return;
 
     assert(HookMsgTypes.includes(type));
 
-    const payload = params ? snakeCaseKeys(params, ['customerData', 'sip']) : null;
+    const payload = params ? snakeCaseKeys(params, ['customerData', 'sip', 'env_vars', 'args']) : null;
     const url = hook.url || hook;
-    const method = hook.method || 'POST';
+    const method = hook.method?.toUpperCase() || 'POST';
     let buf = '';
     httpHeaders = {
       ...httpHeaders,
@@ -123,7 +119,7 @@ class HttpRequestor extends BaseRequestor {
     };
 
     assert.ok(url, 'HttpRequestor:request url was not provided');
-    assert.ok, (['GET', 'POST'].includes(method), `HttpRequestor:request method must be 'GET' or 'POST' not ${method}`);
+    assert.ok(['GET', 'POST'].includes(method), `HttpRequestor:request method must be 'GET' or 'POST' not ${method}`);
     const startAt = process.hrtime();
 
     /* if we have an absolute url, and it is ws then do a websocket connection */
@@ -136,30 +132,51 @@ class HttpRequestor extends BaseRequestor {
         this.close();
         this.emit('handover', requestor);
       }
-      return requestor.request('session:new', hook, params, httpHeaders);
+      return requestor.request('session:new', hook, params, httpHeaders, span);
     }
 
     let newClient;
     try {
+      this.backoffMs = 500;
+      // Parse URL and extract hash parameters for retry configuration
+      // Prepare request options - only do this once
+      const absUrl = this._isRelativeUrl(url) ? `${this.baseUrl}${url}` : url;
+      const parsedUrl = parseUrl(absUrl);
+      const hash = parsedUrl.hash || '';
+      const hashObj = hash ? this._parseHashParams(hash) : {};
+
+      // Retry policy: rp valid values: 4xx, 5xx, ct, rt, all, default is ct
+      // Retry count: rc valid values: 1-5, default is 0
+      // rc is the number of attempts we'll make AFTER the initial try
+      const rc = hash ? Math.min(Math.abs(parseInt(hashObj.rc || '0')), 5) : 0;
+      const rp = hashObj.rp || 'ct';
+      const rpValues = rp.split(',').map((v) => v.trim());
+      let retryCount = 0;
+
+      // Set up client, path and query parameters - only do this once
       let client, path, query;
       if (this._isRelativeUrl(url)) {
         client = this.client;
         path = url;
       }
       else {
-        const u = parseUrl(url);
-        if (u.resource === this._resource && u.port === this._port && u.protocol === this._protocol) {
+        if (parsedUrl.resource === this._resource &&
+          parsedUrl.port === this._port &&
+          parsedUrl.protocol === this._protocol) {
           client = this.client;
-          path = u.pathname;
-          query = u.query;
+          path = parsedUrl.pathname;
+          query = parsedUrl.query;
         }
         else {
-          if (u.port) client = newClient = new Client(`${u.protocol}://${u.resource}:${u.port}`);
-          else client = newClient = new Client(`${u.protocol}://${u.resource}`);
-          path = u.pathname;
-          query = u.query;
+          if (parsedUrl.port) {
+            client = newClient = new Client(`${parsedUrl.protocol}://${parsedUrl.resource}:${parsedUrl.port}`);
+          }
+          else client = newClient = new Client(`${parsedUrl.protocol}://${parsedUrl.resource}`);
+          path = parsedUrl.pathname;
+          query = parsedUrl.query;
         }
       }
+
       const sigHeader = this._generateSigHeader(payload, this.secret);
       const hdrs = {
         ...sigHeader,
@@ -167,20 +184,8 @@ class HttpRequestor extends BaseRequestor {
         ...httpHeaders,
         ...('POST' === method && {'Content-Type': 'application/json'})
       };
-      const absUrl = this._isRelativeUrl(url) ? `${this.baseUrl}${url}` : url;
-      this.logger.debug({url, absUrl, hdrs}, 'send webhook');
-      const {statusCode, headers, body} =  HTTP_PROXY_IP ? await request(
-        this.baseUrl,
-        {
-          path,
-          query,
-          method,
-          headers: hdrs,
-          ...('POST' === method && {body: JSON.stringify(payload)}),
-          timeout: HTTP_TIMEOUT,
-          followRedirects: false
-        }
-      ) : await client.request({
+
+      const requestOptions = {
         path,
         query,
         method,
@@ -188,15 +193,51 @@ class HttpRequestor extends BaseRequestor {
         ...('POST' === method && {body: JSON.stringify(payload)}),
         timeout: HTTP_TIMEOUT,
         followRedirects: false
-      });
-      if (![200, 202, 204].includes(statusCode)) {
-        const err = new Error();
-        err.statusCode = statusCode;
-        throw err;
-      }
-      if (headers['content-type']?.includes('application/json')) {
-        buf = await body.json();
+      };
+
+      // Simplified makeRequest function that just executes the HTTP request
+      const makeRequest = async() => {
+        this.logger.debug({url, absUrl, hdrs, retryCount},
+          `send webhook${retryCount > 0 ? ' (retry ' + retryCount + ')' : ''}`);
+
+        const {statusCode, headers, body} = HTTP_PROXY_IP ? await request(
+          this.baseUrl,
+          requestOptions
+        ) : await client.request(requestOptions);
+
+        if (![200, 202, 204].includes(statusCode)) {
+          const err = new HTTPResponseError(statusCode);
+          throw err;
+        }
+
+        if (headers['content-type']?.includes('application/json')) {
+          return await body.json();
+        }
+        return '';
+      };
+
+      while (true) {
+        try {
+          buf = await makeRequest();
+          break; // Success, exit the retry loop
+        } catch (err) {
+          retryCount++;
+
+          // Check if we should retry
+          if (retryCount <= rc && this._shouldRetry(err, rpValues)) {
+            this.logger.info(
+              {err, baseUrl: this.baseUrl, url, retryCount, maxRetries: rc},
+              `Retrying request (${retryCount}/${rc})`
+            );
+            const delay = this.backoffMs;
+            this.backoffMs = this.backoffMs < 2000 ? this.backoffMs * 2 : (this.backoffMs + 2000);
+            await new Promise((resolve) => setTimeout(resolve, delay));
+            continue;
+          }
+          throw err;
+        }
       }
+
       if (newClient) newClient.close();
     } catch (err) {
       if (err.statusCode) {
@@ -225,10 +266,10 @@ class HttpRequestor extends BaseRequestor {
     const rtt = this._roundTrip(startAt);
     if (buf) this.stats.histogram('app.hook.response_time', rtt, ['hook_type:app']);
 
-    if (buf && Array.isArray(buf)) {
+    if (buf && (Array.isArray(buf) || type == 'llm:tool-call')) {
       this.logger.info({response: buf}, `HttpRequestor:request ${method} ${url} succeeded in ${rtt}ms`);
-      return buf;
     }
+    return buf;
   }
 }
 

lib/utils/install-srf-locals.js

@@ -1,5 +1,5 @@
 const Mrf = require('drachtio-fsmrf');
-const ip = require('ip');
+const os = require('os');
 const {
   JAMBONES_MYSQL_HOST,
   JAMBONES_MYSQL_USER,
@@ -12,23 +12,45 @@ const {
   JAMBONES_TIME_SERIES_HOST,
   JAMBONES_ESL_LISTEN_ADDRESS,
   PORT,
+  HTTP_IP,
   NODE_ENV,
 } = require('../config');
 const Registrar = require('@jambonz/mw-registrar');
 const assert = require('assert');
 
-function initMS(logger, wrapper, ms) {
+function getLocalIp() {
+  const interfaces = os.networkInterfaces();
+  for (const interfaceName in interfaces) {
+    const interface = interfaces[interfaceName];
+    for (const iface of interface) {
+      if (iface.family === 'IPv4' && !iface.internal) {
+        return iface.address;
+      }
+    }
+  }
+  return '127.0.0.1'; // Fallback to localhost if no suitable interface found
+}
+
+function initMS(logger, wrapper, ms, {
+  onFreeswitchConnect,
+  onFreeswitchDisconnect
+}) {
   Object.assign(wrapper, {ms, active: true, connects: 1});
   logger.info(`connected to freeswitch at ${ms.address}`);
 
+  onFreeswitchConnect(wrapper);
+
   ms.conn
     .on('esl::end', () => {
       wrapper.active = false;
+      wrapper.connects = 0;
       logger.info(`lost connection to freeswitch at ${ms.address}`);
+      onFreeswitchDisconnect(wrapper);
+      ms.removeAllListeners();
     })
     .on('esl::ready', () => {
       if (wrapper.connects > 0) {
-        logger.info(`connected to freeswitch at ${ms.address}`);
+        logger.info(`esl::ready connected to freeswitch at ${ms.address}`);
       }
       wrapper.connects = 1;
       wrapper.active = true;
@@ -42,7 +64,10 @@ function initMS(logger, wrapper, ms) {
   });
 }
 
-function installSrfLocals(srf, logger) {
+function installSrfLocals(srf, logger, {
+  onFreeswitchConnect = () => {},
+  onFreeswitchDisconnect = () => {}
+}) {
   logger.debug('installing srf locals');
   assert(!srf.locals.dbHelpers);
   const {tracer} = srf.locals.otel;
@@ -77,7 +102,10 @@ function installSrfLocals(srf, logger) {
       mediaservers.push(val);
       try {
         const ms = await mrf.connect(fs);
-        initMS(logger, val, ms);
+        initMS(logger, val, ms, {
+          onFreeswitchConnect,
+          onFreeswitchDisconnect
+        });
       }
       catch (err) {
         logger.info({err}, `failed connecting to freeswitch at ${fs.address}, will retry shortly: ${err.message}`);
@@ -88,9 +116,15 @@ function installSrfLocals(srf, logger) {
       for (const val of mediaservers) {
         if (val.connects === 0) {
           try {
+            // make sure all listeners are removed before reconnecting
+            val.ms?.disconnect();
+            val.ms = null;
             logger.info({mediaserver: val.opts}, 'Retrying initial connection to media server');
             const ms = await mrf.connect(val.opts);
-            initMS(logger, val, ms);
+            initMS(logger, val, ms, {
+              onFreeswitchConnect,
+              onFreeswitchDisconnect
+            });
           } catch (err) {
             logger.info({err}, `failed connecting to freeswitch at ${val.opts.address}, will retry shortly`);
           }
@@ -138,7 +172,9 @@ function installSrfLocals(srf, logger) {
     lookupAccountBySid,
     lookupAccountCapacitiesBySid,
     lookupSmppGateways,
-    lookupClientByAccountAndUsername
+    lookupClientByAccountAndUsername,
+    lookupSystemInformation,
+    lookupLcrByAccount
   } = require('@jambonz/db-helpers')({
     host: JAMBONES_MYSQL_HOST,
     user: JAMBONES_MYSQL_USER,
@@ -184,7 +220,8 @@ function installSrfLocals(srf, logger) {
   } = require('@jambonz/speech-utils')({}, logger);
   const {
     writeAlerts,
-    AlertType
+    AlertType,
+    writeSystemAlerts
   } = require('@jambonz/time-series')(logger, {
     host: JAMBONES_TIME_SERIES_HOST,
     commitSize: 50,
@@ -193,7 +230,8 @@ function installSrfLocals(srf, logger) {
 
   let localIp;
   try {
-    localIp = ip.address();
+    // Either use the configured IP address or discover it
+    localIp = HTTP_IP || getLocalIp();
   } catch (err) {
     logger.error({err}, 'installSrfLocals - error detecting local ipv4 address');
   }
@@ -213,6 +251,7 @@ function installSrfLocals(srf, logger) {
       lookupAccountCapacitiesBySid,
       lookupSmppGateways,
       lookupClientByAccountAndUsername,
+      lookupSystemInformation,
       updateCallStatus,
       retrieveCall,
       listCalls,
@@ -241,7 +280,8 @@ function installSrfLocals(srf, logger) {
       retrieveByPatternSortedSet,
       sortedSetLength,
       sortedSetPositionByPattern,
-      getVerbioAccessToken
+      getVerbioAccessToken,
+      lookupLcrByAccount
     },
     parentLogger: logger,
     getSBC,
@@ -252,7 +292,8 @@ function installSrfLocals(srf, logger) {
     getFreeswitch,
     stats: stats,
     writeAlerts,
-    AlertType
+    AlertType,
+    writeSystemAlerts
   };
 
   if (localIp) {

lib/utils/llm-mcp.js

@@ -0,0 +1,103 @@
+const { Client } = require('@modelcontextprotocol/sdk/client/index.js');
+
+class LlmMcpService {
+
+  constructor(logger, mcpServers) {
+    this.logger = logger;
+    this.mcpServers = mcpServers || [];
+    this.mcpClients = [];
+  }
+
+  // make sure we call init() before using any of the mcp clients
+  // this is to ensure that we have a valid connection to the MCP server
+  // and that we have collected the available tools.
+  async init() {
+    if (this.mcpClients.length > 0) {
+      return;
+    }
+    const { SSEClientTransport } = await import('@modelcontextprotocol/sdk/client/sse.js');
+    for (const server of this.mcpServers) {
+      const { url } = server;
+      if (url) {
+        try {
+          const transport = new SSEClientTransport(new URL(url), {});
+          const client = new Client({ name: 'Jambonz MCP Client', version: '1.0.0' });
+          await client.connect(transport);
+          // collect available tools
+          const { tools } = await client.listTools();
+          this.mcpClients.push({
+            url,
+            client,
+            tools
+          });
+        } catch (err) {
+          this.logger.error(`LlmMcpService: Failed to connect to MCP server at ${url}: ${err.message}`);
+        }
+      }
+    }
+  }
+
+  async getAvailableMcpTools() {
+    // returns a list of available tools from all MCP clients
+    const tools = [];
+    for (const mcpClient of this.mcpClients) {
+      const {tools: availableTools} = mcpClient;
+      if (availableTools) {
+        tools.push(...availableTools);
+      }
+    }
+    return tools;
+  }
+
+  async getMcpClientByToolName(name) {
+    for (const mcpClient of this.mcpClients) {
+      const { tools } = mcpClient;
+      if (tools && tools.some((tool) => tool.name === name)) {
+        return mcpClient.client;
+      }
+    }
+    return null;
+  }
+
+  async getMcpClientByToolId(id) {
+    for (const mcpClient of this.mcpClients) {
+      const { tools } = mcpClient;
+      if (tools && tools.some((tool) => tool.id === id)) {
+        return mcpClient.client;
+      }
+    }
+    return null;
+  }
+
+  async callMcpTool(name, input) {
+    const client = await this.getMcpClientByToolName(name);
+    if (client) {
+      try {
+        const result = await client.callTool({
+          name,
+          arguments: input,
+        });
+        this.logger.debug({result}, 'LlmMcpService - result');
+        return result;
+      } catch (err) {
+        this.logger.error({err}, 'LlmMcpService - error calling tool');
+        throw err;
+      }
+    }
+  }
+
+  async close() {
+    for (const mcpClient of this.mcpClients) {
+      const { client } = mcpClient;
+      if (client) {
+        await client.close();
+        this.logger.debug({url: mcpClient.url}, 'LlmMcpService - mcp client closed');
+      }
+    }
+    this.mcpClients = [];
+  }
+
+}
+
+module.exports = LlmMcpService;
+

lib/utils/media-endpoint.js

@@ -0,0 +1,115 @@
+const {
+  JAMBONES_USE_FREESWITCH_TIMER_FD,
+  JAMBONES_MEDIA_TIMEOUT_MS,
+  JAMBONES_MEDIA_HOLD_TIMEOUT_MS,
+  JAMBONES_TRANSCRIBE_EP_DESTROY_DELAY_MS,
+} = require('../config');
+const { sleepFor } = require('./helpers');
+
+const createMediaEndpoint = async(srf, logger, {
+  activeMs,
+  drachtioFsmrfOptions = {},
+  onHoldMusic,
+  inbandDtmfEnabled,
+  mediaTimeoutHandler,
+} = {}) => {
+  const { getFreeswitch } = srf.locals;
+  const ms = activeMs || getFreeswitch();
+  if (!ms)
+    throw new Error('no available Freeswitch for creating media endpoint');
+
+  const ep = await ms.createEndpoint(drachtioFsmrfOptions);
+
+  // Configure the endpoint
+  const opts = {
+    ...(onHoldMusic && {holdMusic: `shout://${onHoldMusic.replace(/^https?:\/\//, '')}`}),
+    ...(JAMBONES_USE_FREESWITCH_TIMER_FD && {timer_name: 'timerfd'}),
+    ...(JAMBONES_MEDIA_TIMEOUT_MS && {media_timeout: JAMBONES_MEDIA_TIMEOUT_MS}),
+    ...(JAMBONES_MEDIA_HOLD_TIMEOUT_MS && {media_hold_timeout: JAMBONES_MEDIA_HOLD_TIMEOUT_MS})
+  };
+  if (Object.keys(opts).length > 0) {
+    ep.set(opts);
+  }
+  // inbandDtmfEnabled
+  if (inbandDtmfEnabled) {
+    // https://developer.signalwire.com/freeswitch/FreeSWITCH-Explained/Modules/mod-dptools/6587132/#0-about
+    ep.execute('start_dtmf').catch((err) => {
+      logger.error('Error starting inband DTMF', { error: err });
+    });
+    ep.inbandDtmfEnabled = true;
+  }
+  // Handle Media Timeout
+  if (mediaTimeoutHandler) {
+    ep.once('destroy', (evt) => {
+      mediaTimeoutHandler(evt, ep);
+    });
+  }
+  // Handle graceful shutdown for endpoint if required
+  if (JAMBONES_TRANSCRIBE_EP_DESTROY_DELAY_MS > 0) {
+    const getEpGracefulShutdownPromise = () => {
+      if (!ep.gracefulShutdownPromise) {
+        ep.gracefulShutdownPromise = new Promise((resolve) => {
+          // this resolver will be called when stt task received transcription.
+          ep.gracefulShutdownResolver = () => {
+            resolve();
+            ep.gracefulShutdownPromise = null;
+          };
+        });
+      }
+      return ep.gracefulShutdownPromise;
+    };
+
+    const gracefulShutdownHandler = async() => {
+      // resolve when one of the following happens:
+      // 1. stt task received transcription
+      // 2. JAMBONES_TRANSCRIBE_EP_DESTROY_DELAY_MS passed
+      await Promise.race([
+        getEpGracefulShutdownPromise(),
+        sleepFor(JAMBONES_TRANSCRIBE_EP_DESTROY_DELAY_MS)
+      ]);
+    };
+
+    const origStartTranscription = ep.startTranscription.bind(ep);
+    ep.startTranscription = async(...args) => {
+      try {
+        const result = await origStartTranscription(...args);
+        ep.isTranscribeActive = true;
+        return result;
+      } catch (err) {
+        ep.isTranscribeActive = false;
+        throw err;
+      }
+    };
+
+    const origStopTranscription = ep.stopTranscription.bind(ep);
+    ep.stopTranscription = async(opts = {}, ...args) => {
+      const { gracefulShutdown = true, ...others } = opts;
+      if (ep.isTranscribeActive && gracefulShutdown) {
+        // only wait for graceful shutdown if transcription is active
+        await gracefulShutdownHandler();
+      }
+      try {
+        const result = await origStopTranscription({...others}, ...args);
+        ep.isTranscribeActive = false;
+        return result;
+      } catch (err) {
+        ep.isTranscribeActive = false;
+        throw err;
+      }
+    };
+
+    const origDestroy = ep.destroy.bind(ep);
+    ep.destroy = async() => {
+      if (ep.isTranscribeActive) {
+        await gracefulShutdownHandler();
+      }
+      return await origDestroy();
+    };
+  }
+
+  return ep;
+};
+
+module.exports = {
+  createMediaEndpoint,
+};

lib/utils/network.js

@@ -0,0 +1,32 @@
+
+/**
+ * Parses a list of hostport entries and selects the first one that matches the specified protocol,
+ * excluding any entries with the localhost IP address ('127.0.0.1').
+ *
+ * Each hostport entry should be in the format: 'protocol/ip:port'
+ *
+ * @param {Object} logger - A logging object with a 'debug' method for logging debug messages.
+ * @param {string} hostport - A comma-separated string containing hostport entries.
+ * @param {string} protocol - The protocol to match (e.g., 'udp', 'tcp').
+ * @returns {Array} An array containing:
+ * 0: protocol
+ * 1: ip address
+ * 2: port
+ */
+const selectHostPort = (logger, hostport, protocol) => {
+  logger.debug(`selectHostPort: ${hostport}, ${protocol}`);
+  const sel = hostport
+    .split(',')
+    .map((hp) => {
+      const arr = /(.*)\/(.*):(.*)/.exec(hp);
+      return [arr[1], arr[2], arr[3]];
+    })
+    .filter((hp) => {
+      return hp[0] === protocol && hp[1] !== '127.0.0.1';
+    });
+  return sel[0];
+};
+
+module.exports = {
+  selectHostPort
+};

lib/utils/place-outdial.js

@@ -1,5 +1,5 @@
 const Emitter = require('events');
-const {CallStatus} = require('./constants');
+const {CallStatus, MediaPath} = require('./constants');
 const SipError = require('drachtio-srf').SipError;
 const {TaskPreconditions, CallDirection} = require('../utils/constants');
 const CallInfo = require('../session/call-info');
@@ -12,17 +12,15 @@ const deepcopy = require('deepcopy');
 const moment = require('moment');
 const stripCodecs = require('./strip-ancillary-codecs');
 const RootSpan = require('./call-tracer');
-const uuidv4 = require('uuid-random');
+const crypto = require('crypto');
 const HttpRequestor = require('./http-requestor');
 const WsRequestor = require('./ws-requestor');
-const {makeOpusFirst} = require('./sdp-utils');
-const {
-  JAMBONES_USE_FREESWITCH_TIMER_FD
-} = require('../config');
+const {makeOpusFirst, removeVideoSdp} = require('./sdp-utils');
+const { createMediaEndpoint } = require('./media-endpoint');
 
 class SingleDialer extends Emitter {
   constructor({logger, sbcAddress, target, opts, application, callInfo, accountInfo, rootSpan, startSpan, dialTask,
-    onHoldMusic}) {
+    onHoldMusic, tmpFiles}) {
     super();
     assert(target.type);
 
@@ -43,9 +41,10 @@ class SingleDialer extends Emitter {
 
     this.callGone = false;
 
-    this.callSid = uuidv4();
+    this.callSid = crypto.randomUUID();
     this.dialTask = dialTask;
     this.onHoldMusic = onHoldMusic;
+    this.tmpFiles = tmpFiles;
 
     this.on('callStatusChange', this._notifyCallStatusChange.bind(this));
   }
@@ -94,6 +93,7 @@ class SingleDialer extends Emitter {
       };
     }
     this.ms = ms;
+    this.srf = srf;
     let uri, to, inviteSpan;
     try {
       switch (this.target.type) {
@@ -135,8 +135,7 @@ class SingleDialer extends Emitter {
       this.updateCallStatus = srf.locals.dbHelpers.updateCallStatus;
       this.serviceUrl = srf.locals.serviceUrl;
 
-      this.ep = await ms.createEndpoint();
-      this._configMsEndpoint();
+      this.ep = await this._createMediaEndpoint();
       this.logger.debug(`SingleDialer:exec - created endpoint ${this.ep.uuid}`);
 
       /**
@@ -150,15 +149,21 @@ class SingleDialer extends Emitter {
         return;
       }
       let lastSdp;
-      const connectStream = async(remoteSdp) => {
+      const connectStream = async(remoteSdp, isVideoCall) => {
         if (remoteSdp === lastSdp) return;
+        if (process.env.JAMBONES_VIDEO_CALLS_ENABLED_IN_FS && !isVideoCall) {
+          remoteSdp = removeVideoSdp(remoteSdp);
+        }
         lastSdp = remoteSdp;
         return this.ep.modify(remoteSdp);
       };
-
+      let localSdp = this.ep.local.sdp;
+      if (process.env.JAMBONES_VIDEO_CALLS_ENABLED_IN_FS && !opts.isVideoCall) {
+        localSdp = removeVideoSdp(localSdp);
+      }
       Object.assign(opts, {
         proxy: `sip:${this.sbcAddress}`,
-        localSdp: opts.opusFirst ? makeOpusFirst(this.ep.local.sdp) : this.ep.local.sdp
+        localSdp: opts.opusFirst ? makeOpusFirst(localSdp) : localSdp
       });
       if (this.target.auth) opts.auth = this.target.auth;
       inviteSpan = this.startSpan('invite', {
@@ -213,18 +218,20 @@ class SingleDialer extends Emitter {
         },
         cbProvisional: (prov) => {
           const status = {sipStatus: prov.status, sipReason: prov.reason};
+          // Update call-id for sbc outbound INVITE
+          this.callInfo.sbcCallid = prov.get('X-CID');
           if ([180, 183].includes(prov.status) && prov.body) {
             if (status.callStatus !== CallStatus.EarlyMedia) {
               status.callStatus = CallStatus.EarlyMedia;
               this.emit('earlyMedia');
             }
-            connectStream(prov.body);
+            connectStream(prov.body, opts.isVideoCall);
           }
           else status.callStatus = CallStatus.Ringing;
           this.emit('callStatusChange', status);
         }
       });
-      await connectStream(this.dlg.remote.sdp);
+      await connectStream(this.dlg.remote.sdp, opts.isVideoCall);
       this.dlg.callSid = this.callSid;
       this.inviteInProgress = null;
       this.emit('callStatusChange', {
@@ -267,7 +274,12 @@ class SingleDialer extends Emitter {
                 this.logger.info('dial is onhold, emit event');
                 this.emit('reinvite', req, res);
               } else {
-                const newSdp = await this.ep.modify(req.body);
+                let newSdp = await this.ep.modify(req.body);
+                // in case of reINVITE if video call is enabled in FS and the call is not a video call,
+                // remove video media from the SDP
+                if (process.env.JAMBONES_VIDEO_CALLS_ENABLED_IN_FS && !this.opts?.isVideoCall) {
+                  newSdp = removeVideoSdp(newSdp);
+                }
                 res.send(200, {body: newSdp});
                 this.logger.info({offer: req.body, answer: newSdp}, 'SingleDialer:exec: handling reINVITE');
               }
@@ -315,14 +327,25 @@ class SingleDialer extends Emitter {
   /**
    * kill the call in progress or the stable dialog, whichever we have
    */
-  async kill() {
+  async kill(Reason) {
     this.killed = true;
-    if (this.inviteInProgress) await this.inviteInProgress.cancel();
+    if (this.inviteInProgress) {
+      try {
+        await this.inviteInProgress.cancel();
+      } catch (err) {
+        this.logger.error({err}, 'SingleDialer:kill error cancelling invite');
+      }
+    }
     else if (this.dlg && this.dlg.connected) {
       const duration = moment().diff(this.dlg.connectTime, 'seconds');
       this.logger.debug('SingleDialer:kill hanging up called party');
       this.emit('callStatusChange', {callStatus: CallStatus.Completed, duration});
-      this.dlg.destroy();
+      const headers = {
+        ...(Reason && {'X-Reason': Reason})
+      };
+      this.dlg.destroy({
+        headers
+      });
     }
     if (this.ep) {
       this.logger.debug(`SingleDialer:kill - deleting endpoint ${this.ep.uuid}`);
@@ -330,14 +353,19 @@ class SingleDialer extends Emitter {
     }
   }
 
-  _configMsEndpoint() {
-    const opts = {
-      ...(this.onHoldMusic && {holdMusic: `shout://${this.onHoldMusic.replace(/^https?:\/\//, '')}`}),
-      ...(JAMBONES_USE_FREESWITCH_TIMER_FD && {timer_name: 'timerfd'})
-    };
-    if (Object.keys(opts).length > 0) {
-      this.ep.set(opts);
-    }
+  async _handleMediaTimeout(evt, ep) {
+    this.logger.info({evt}, 'SingleDialer:_handleMediaTimeout - media timeout event received');
+    this.dialTask.kill(this.dialTask.cs, 'media-timeout');
+  }
+
+  async _createMediaEndpoint(drachtioFsmrfOptions = {}) {
+    return await createMediaEndpoint(this.srf, this.logger, {
+      acactiveMs: this.ms,
+      drachtioFsmrfOptions,
+      onHoldMusic: this.onHoldMusic,
+      inbandDtmfEnabled: this.dialTask?.inbandDtmfEnabled,
+      mediaTimeoutHandler: this._handleMediaTimeout.bind(this),
+    });
   }
 
   /**
@@ -379,7 +407,9 @@ class SingleDialer extends Emitter {
         callInfo: this.callInfo,
         accountInfo: this.accountInfo,
         tasks,
-        rootSpan: this.rootSpan
+        rootSpan: this.rootSpan,
+        req: this.req,
+        tmpFiles: this.tmpFiles,
       });
       await cs.exec();
 
@@ -388,7 +418,10 @@ class SingleDialer extends Emitter {
     } catch (err) {
       this.logger.debug(err, 'SingleDialer:_executeApp: error');
       this.emit('decline');
-      if (this.dlg.connected) this.dlg.destroy();
+      if (this.dlg.connected) {
+        this.dlg.destroy();
+        this.ep.destroy();
+      }
     }
   }
 
@@ -441,38 +474,49 @@ class SingleDialer extends Emitter {
     });
     app.requestor.request('session:adulting', '/adulting', {
       ...cs.callInfo.toJSON(),
-      parentCallInfo: this.parentCallInfo
+      parentCallInfo: this.parentCallInfo.toJSON()
     }).catch((err) => {
       newLogger.error({err}, 'doAdulting: error sending adulting request');
     });
 
     cs.req = this.req;
+    // fixed hangup an adulting session does not send status callback Completed
+    cs.wrapDialog(this.dlg);
     cs.exec().catch((err) => newLogger.error({err}, 'doAdulting: error executing session'));
     return cs;
   }
 
-  async releaseMediaToSBC(remoteSdp, localSdp) {
+  async releaseMediaToSBC(remoteSdp, localSdp, releaseMediaEntirely) {
     assert(this.dlg && this.dlg.connected && this.ep && typeof remoteSdp === 'string');
     const sdp = stripCodecs(this.logger, remoteSdp, localSdp) || remoteSdp;
     await this.dlg.modify(sdp, {
       headers: {
-        'X-Reason': 'release-media'
+        'X-Reason': releaseMediaEntirely ? 'release-media-entirely' : 'release-media'
       }
     });
-    this.ep.destroy()
-      .then(() => this.ep = null)
-      .catch((err) => this.logger.error({err}, 'SingleDialer:releaseMediaToSBC: Error destroying endpoint'));
+    try {
+      await this.ep.destroy();
+    } catch (err) {
+      this.logger.error({err}, 'SingleDialer:releaseMediaToSBC: Error destroying endpoint');
+    }
+    this.ep = null;
   }
 
-  async reAnchorMedia() {
+  async reAnchorMedia(currentMediaRoute = MediaPath.PartialMedia) {
     assert(this.dlg && this.dlg.connected && !this.ep);
-    this.ep = await this.ms.createEndpoint({remoteSdp: this.dlg.remote.sdp});
-    this._configMsEndpoint();
+
+    this.logger.debug('SingleDialer:reAnchorMedia: re-anchoring media after partial media');
+    this.ep = await this._createMediaEndpoint({remoteSdp: this.dlg.remote.sdp});
     await this.dlg.modify(this.ep.local.sdp, {
       headers: {
         'X-Reason': 'anchor-media'
       }
     });
+
+    if (currentMediaRoute === MediaPath.NoMedia) {
+      this.logger.debug('SingleDialer:reAnchorMedia: repoint endpoint after no media');
+      await this.ep.modify(this.dlg.remote.sdp);
+    }
   }
 
   _notifyCallStatusChange({callStatus, sipStatus, sipReason, duration}) {
@@ -499,11 +543,12 @@ class SingleDialer extends Emitter {
 
 function placeOutdial({
   logger, srf, ms, sbcAddress, target, opts, application, callInfo, accountInfo, rootSpan, startSpan, dialTask,
-  onHoldMusic
+  onHoldMusic, tmpFiles
 }) {
   const myOpts = deepcopy(opts);
   const sd = new SingleDialer({
-    logger, sbcAddress, target, myOpts, application, callInfo, accountInfo, rootSpan, startSpan, dialTask, onHoldMusic
+    logger, sbcAddress, target, opts: myOpts, application, callInfo,
+    accountInfo, rootSpan, startSpan, dialTask, onHoldMusic, tmpFiles
   });
   sd.exec(srf, ms, myOpts);
   return sd;

lib/utils/process-monitor.js

@@ -0,0 +1,91 @@
+// lib/utils/process-monitor.js
+const fs = require('fs');
+const path = require('path');
+
+class ProcessMonitor {
+  constructor(logger) {
+    this.logger = logger;
+    this.packageInfo = this.getPackageInfo();
+    this.processName = this.packageInfo.name || 'unknown-app';
+  }
+
+  getPackageInfo() {
+    try {
+      const packagePath = path.join(process.cwd(), 'package.json');
+      return JSON.parse(fs.readFileSync(packagePath, 'utf8'));
+    } catch (e) {
+      return { name: 'unknown', version: 'unknown' };
+    }
+  }
+
+  logStartup(additionalInfo = {}) {
+    const startupInfo = {
+      msg: `${this.processName} started`,
+      app_name: this.processName,
+      app_version: this.packageInfo.version,
+      pid: process.pid,
+      ppid: process.ppid,
+      pm2_instance_id: process.env.NODE_APP_INSTANCE || 'not_pm2',
+      pm2_id: process.env.pm_id,
+      is_pm2: !!process.env.PM2,
+      node_version: process.version,
+      uptime: process.uptime(),
+      timestamp: new Date().toISOString(),
+      ...additionalInfo
+    };
+
+    this.logger.info(startupInfo);
+    return startupInfo;
+  }
+
+  setupSignalHandlers() {
+    // Log when we receive signals that would cause restart
+    process.on('SIGINT', () => {
+      this.logger.info({
+        msg: 'SIGINT received',
+        app_name: this.processName,
+        pid: process.pid,
+        ppid: process.ppid,
+        uptime: process.uptime(),
+        timestamp: new Date().toISOString()
+      });
+      process.exit(0);
+    });
+
+    process.on('SIGTERM', () => {
+      this.logger.info({
+        msg: 'SIGTERM received',
+        app_name: this.processName,
+        pid: process.pid,
+        ppid: process.ppid,
+        uptime: process.uptime(),
+        timestamp: new Date().toISOString()
+      });
+      process.exit(0);
+    });
+
+    process.on('uncaughtException', (error) => {
+      this.logger.error({
+        msg: 'Uncaught exception - process will restart',
+        app_name: this.processName,
+        error: error.message,
+        stack: error.stack,
+        pid: process.pid,
+        timestamp: new Date().toISOString()
+      });
+      process.exit(1);
+    });
+
+    process.on('unhandledRejection', (reason, promise) => {
+      this.logger.error({
+        msg: 'Unhandled rejection',
+        app_name: this.processName,
+        reason,
+        pid: process.pid,
+        timestamp: new Date().toISOString()
+      });
+    });
+  }
+}
+
+module.exports = ProcessMonitor;

lib/utils/sbc-pinger.js

@@ -1,5 +1,5 @@
 const assert = require('assert');
-const uuidv4 = require('uuid-random');
+const crypto = require('crypto');
 const {LifeCycleEvents, FS_UUID_SET_NAME} = require('./constants');
 const Emitter = require('events');
 const debug = require('debug')('jambonz:feature-server');
@@ -8,7 +8,7 @@ const {
   JAMBONES_SBCS,
   K8S,
   K8S_SBC_SIP_SERVICE_NAME,
-  AWS_SNS_TOPIC_ARM,
+  AWS_SNS_TOPIC_ARN,
   OPTIONS_PING_INTERVAL,
   AWS_REGION,
   NODE_ENV,
@@ -35,7 +35,7 @@ module.exports = (logger) => {
   // listen for SNS lifecycle changes
   let lifecycleEmitter = new Emitter();
   let dryUpCalls = false;
-  if (AWS_SNS_TOPIC_ARM && AWS_REGION) {
+  if (AWS_SNS_TOPIC_ARN && AWS_REGION) {
 
     (async function() {
       try {
@@ -46,12 +46,24 @@ module.exports = (logger) => {
             const {srf} = require('../..');
             srf.locals.publicIp = publicIp;
           })
-          .on(LifeCycleEvents.ScaleIn, () => {
+          .on(LifeCycleEvents.ScaleIn, async() => {
             logger.info('AWS scale-in notification: begin drying up calls');
             dryUpCalls = true;
             lifecycleEmitter.operationalState = LifeCycleEvents.ScaleIn;
 
             const {srf} = require('../..');
+            const {writeSystemAlerts} = srf.locals;
+            if (writeSystemAlerts) {
+              const {SystemState, FEATURE_SERVER} = require('./constants');
+              await writeSystemAlerts({
+                system_component: FEATURE_SERVER,
+                state : SystemState.GracefulShutdownInProgress,
+                fields : {
+                  detail: `feature-server with process_id ${process.pid} shutdown in progress`,
+                  host: srf.locals?.ipv4
+                }
+              });
+            }
             pingProxies(srf);
 
             // if we have zero calls, we can complete the scale-in right
@@ -118,7 +130,7 @@ module.exports = (logger) => {
       logger.info('disabling OPTIONS pings since we are running as a kubernetes service');
       const {srf} = require('../..');
       const {addToSet} = srf.locals.dbHelpers;
-      const uuid = srf.locals.fsUUID = uuidv4();
+      const uuid = srf.locals.fsUUID = crypto.randomUUID();
 
       /* in case redis is restarted, re-insert our key every so often */
       setInterval(() => {

lib/utils/sdp-utils.js

@@ -35,6 +35,12 @@ const makeOpusFirst = (sdp) => {
   }
   return sdpTransform.write(parsedSdp);
 };
+const removeVideoSdp = (sdp) => {
+  const parsedSdp = sdpTransform.parse(sdp);
+  // Filter out video media sections, keeping only non-video media
+  parsedSdp.media = parsedSdp.media.filter((media) => media.type !== 'video');
+  return sdpTransform.write(parsedSdp);
+};
 
 const extractSdpMedia = (sdp) => {
   const parsedSdp1 = sdpTransform.parse(sdp);
@@ -49,10 +55,28 @@ const extractSdpMedia = (sdp) => {
   }
 };
 
+const getLeadingCodec = (sdp) => {
+  if (!sdp) {
+    return null;
+  }
+
+  const parsed = sdpTransform.parse(sdp);
+  const audio = parsed.media?.find((m) => m.type === 'audio');
+
+  if (!audio) {
+    return null;
+  }
+
+  return audio.rtp?.[0]?.codec || null;
+};
+
+
 module.exports = {
   isOnhold,
   mergeSdpMedia,
   extractSdpMedia,
   isOpusFirst,
-  makeOpusFirst
+  makeOpusFirst,
+  removeVideoSdp,
+  getLeadingCodec
 };

lib/utils/siprec-utils.js

@@ -1,5 +1,5 @@
 const xmlParser = require('xml2js').parseString;
-const uuidv4 = require('uuid-random');
+const crypto = require('crypto');
 const parseUri = require('drachtio-srf').parseUri;
 const transform = require('sdp-transform');
 const debug = require('debug')('jambonz:feature-server');
@@ -52,7 +52,7 @@ const parseSiprecPayload = (req, logger) => {
       const arr = /^([^]+)(m=[^]+?)(m=[^]+?)$/.exec(sdp);
       opts.sdp1 = `${arr[1]}${arr[2]}`;
       opts.sdp2 = `${arr[1]}${arr[3]}\r\n`;
-      opts.sessionId = uuidv4();
+      opts.sessionId = crypto.randomUUID();
       logger.info({ payload: req.payload }, 'SIPREC payload with no metadata (e.g. Cisco NBR)');
       resolve(opts);
     } else if (!sdp || !meta) {
@@ -64,7 +64,7 @@ const parseSiprecPayload = (req, logger) => {
       if (err) { throw err; }
 
       opts.recordingData = result ;
-      opts.sessionId = uuidv4() ;
+      opts.sessionId = crypto.randomUUID();
 
       const arr = /^([^]+)(m=[^]+?)(m=[^]+?)$/.exec(sdp) ;
       opts.sdp1 = `${arr[1]}${arr[2]}` ;

lib/utils/sticky-event-emitter.js

@@ -0,0 +1,74 @@
+const EventEmitter = require('events');
+
+/**
+ * A specialized EventEmitter that caches the most recent event emissions.
+ * When new listeners are added, they immediately receive the most recent
+ * event if it was previously emitted. This is useful for handling state
+ * changes where late subscribers need to know the current state.
+ *
+ * Features:
+ * - Caches the most recent emission for each event type
+ * - New listeners immediately receive the cached event if available
+ * - Supports both regular (on) and one-time (once) listeners
+ * - Maintains compatibility with Node's EventEmitter interface
+ */
+class StickyEventEmitter extends EventEmitter {
+  constructor() {
+    super();
+    this._eventCache = new Map();
+    this._onceListeners = new Map(); // For storing once listeners if needed
+  }
+  destroy() {
+    this._eventCache.clear();
+    this._onceListeners.clear();
+    this.removeAllListeners();
+  }
+  emit(event, ...args) {
+    // Store the event and its args
+    this._eventCache.set(event, args);
+
+    // If there are any 'once' listeners waiting, call them
+    if (this._onceListeners.has(event)) {
+      const listeners = this._onceListeners.get(event);
+      for (const listener of listeners) {
+        listener(...args);
+      }
+      if (this.onSuccess) {
+        this.onSuccess();
+      }
+      this._onceListeners.delete(event);
+      // return from here as the event listener is already called
+      // this is to avoid calling the native emit method which
+      // will call the event listener again
+      return true;
+    }
+
+    return super.emit(event, ...args);
+  }
+
+  on(event, listener) {
+    if (this._eventCache.has(event)) {
+      listener(...this._eventCache.get(event));
+    }
+    return super.on(event, listener);
+  }
+
+  once(event, listener) {
+    if (this._eventCache.has(event)) {
+      listener(...this._eventCache.get(event));
+      if (this.onSuccess) {
+        this.onSuccess();
+      }
+    } else {
+      // Store listener in case emit comes before
+      if (!this._onceListeners.has(event)) {
+        this._onceListeners.set(event, []);
+      }
+      this._onceListeners.get(event).push(listener);
+      super.once(event, listener); // Also attach to native once
+    }
+    return this;
+  }
+}
+
+module.exports = StickyEventEmitter;

lib/utils/stt-latency-calculator.js

@@ -0,0 +1,197 @@
+const { assert } = require('console');
+const Emitter = require('events');
+const {
+  VadDetection,
+  SileroVadDetection
+} = require('../utils/constants.json');
+
+class SttLatencyCalculator extends Emitter {
+  constructor({ logger, cs}) {
+    super();
+    this.logger = logger;
+    this.cs = cs;
+    this.isRunning = false;
+    this.isInTalkSpurt = false;
+    this.start_talking_time = 0;
+    this.talkspurts = [];
+    this.vendor = this.cs.vad?.vendor || 'silero';
+    this.stt_start_time = 0;
+    this.stt_stop_time = 0;
+    this.stt_on_transcription_time = 0;
+  }
+
+  set sttStartTime(time) {
+    this.stt_start_time = time;
+  }
+
+  get sttStartTime() {
+    return this.stt_start_time || 0;
+  }
+
+  set sttStopTime(time) {
+    this.stt_stop_time = time;
+  }
+
+  get sttStopTime() {
+    return this.stt_stop_time || 0;
+  }
+
+  set sttOnTranscriptionTime(time) {
+    this.stt_on_transcription_time = time;
+  }
+
+  get sttOnTranscriptionTime() {
+    return this.stt_on_transcription_time || 0;
+  }
+
+  _onVadDetected(_ep, _evt, fsEvent) {
+    if (fsEvent.getHeader('detected-event') === 'stop_talking') {
+      if (this.isInTalkSpurt) {
+        this.talkspurts.push({
+          start: this.start_talking_time,
+          stop: Date.now()
+        });
+      }
+
+      this.start_talking_time = 0;
+      this.isInTalkSpurt = false;
+    } else if (fsEvent.getHeader('detected-event') === 'start_talking') {
+      this.start_talking_time = Date.now();
+      this.isInTalkSpurt = true;
+    }
+  }
+
+  _startVad() {
+    assert(!this.isRunning, 'Latency calculator is already running');
+    assert(this.cs.ep, 'Callsession has no endpoint to start the latency calculator');
+    const ep = this.cs.ep;
+    if (!ep.sttLatencyVadHandler) {
+      ep.sttLatencyVadHandler = this._onVadDetected.bind(this, ep);
+      if (this.vendor === 'silero') {
+        ep.addCustomEventListener(SileroVadDetection.Detection, ep.sttLatencyVadHandler);
+      } else {
+        ep.addCustomEventListener(VadDetection.Detection, ep.sttLatencyVadHandler);
+      }
+    }
+    this.stop_talking_time = 0;
+    this.start_talking_time = 0;
+    this.vad = {
+      ...(this.cs.vad || {}),
+      strategy: 'continuous',
+      bugname: 'stt-latency-calculator-vad',
+      vendor: this.vendor
+    };
+
+    ep.startVadDetection(this.vad);
+    this.isRunning = true;
+  }
+
+  _stopVad() {
+    if (this.isRunning) {
+      this.logger.warn('Latency calculator is still running, stopping VAD detection');
+      const ep = this.cs.ep;
+      ep.stopVadDetection(this.vad);
+      if (ep.sttLatencyVadHandler) {
+        if (this.vendor === 'silero') {
+          this.ep?.removeCustomEventListener(SileroVadDetection.Detection, ep.sttLatencyVadHandler);
+        } else {
+          this.ep?.removeCustomEventListener(VadDetection.Detection, ep.sttLatencyVadHandler);
+        }
+        ep.sttLatencyVadHandler = null;
+      }
+      this.isRunning = false;
+      this.logger.info('STT Latency Calculator stopped');
+    }
+  }
+
+  start() {
+    if (this.isRunning) {
+      this.logger.warn('Latency calculator is already running');
+      return;
+    }
+    if (!this.cs.ep) {
+      this.logger.error('Callsession has no endpoint to start the latency calculator');
+      return;
+    }
+    this._startVad();
+    this.logger.debug('STT Latency Calculator started');
+  }
+
+  stop() {
+    this._stopVad();
+  }
+
+  toUnixTimestamp(date) {
+    return Math.floor(date / 1000);
+  }
+
+  calculateLatency() {
+    if (!this.isRunning) {
+      this.logger.debug('Latency calculator is not running, cannot calculate latency, returning default values');
+      return null;
+    }
+
+    const stt_stop_time = this.stt_stop_time || Date.now();
+    if (this.isInTalkSpurt) {
+      this.talkspurts.push({
+        start: this.start_talking_time,
+        stop: stt_stop_time
+      });
+      this.isInTalkSpurt = false;
+      this.start_talking_time = 0;
+    }
+    const stt_on_transcription_time = this.stt_on_transcription_time || stt_stop_time;
+    const start_talking_time = this.talkspurts[0]?.start;
+    let lastIdx = this.talkspurts.length - 1;
+    lastIdx = lastIdx < 0 ? 0 : lastIdx;
+    const stop_talking_time = this.talkspurts[lastIdx]?.stop || stt_stop_time;
+
+    return {
+      stt_start_time: this.toUnixTimestamp(this.stt_start_time),
+      stt_stop_time: this.toUnixTimestamp(stt_stop_time),
+      start_talking_time: this.toUnixTimestamp(start_talking_time),
+      stop_talking_time: this.toUnixTimestamp(stop_talking_time),
+      stt_latency: parseFloat((Math.abs(stt_on_transcription_time - stop_talking_time)) / 1000).toFixed(2),
+      stt_latency_ms: Math.abs(stt_on_transcription_time - stop_talking_time),
+      stt_usage: parseFloat((stt_stop_time - this.stt_start_time) / 1000).toFixed(2),
+      talkspurts: this.talkspurts.map((ts) =>
+        ([this.toUnixTimestamp(ts.start || 0), this.toUnixTimestamp(ts.stop || 0)]))
+    };
+  }
+
+  resetTime() {
+    if (!this.isRunning) {
+      return;
+    }
+    this.stt_start_time = Date.now();
+    this.stt_stop_time = 0;
+    this.stt_on_transcription_time = 0;
+    this.clearTalkspurts();
+    this.logger.info('STT Latency Calculator reset');
+  }
+
+  onTranscriptionReceived() {
+    if (!this.isRunning) {
+      return;
+    }
+    this.stt_on_transcription_time = Date.now();
+    this.logger.debug(`CallSession:on-transcription set to ${this.stt_on_transcription_time}`);
+  }
+
+  onTranscribeStop() {
+    if (!this.isRunning) {
+      return;
+    }
+    this.stt_stop_time = Date.now();
+    this.logger.debug(`CallSession:transcribe-stop set to ${this.stt_stop_time}`);
+  }
+
+  clearTalkspurts() {
+    this.talkspurts = [];
+    if (!this.isInTalkSpurt) {
+      this.start_talking_time = 0;
+    }
+  }
+}
+
+module.exports = SttLatencyCalculator;

lib/utils/transcription-utils.js

@@ -1,7 +1,4 @@
-const {
-  TaskName,
-} = require('./constants.json');
-
+const {TaskName} = require('./constants.json');
 const stickyVars = {
   google: [
     'GOOGLE_SPEECH_HINTS',
@@ -33,6 +30,7 @@ const stickyVars = {
     'DEEPGRAM_SPEECH_TIER',
     'DEEPGRAM_SPEECH_MODEL',
     'DEEPGRAM_SPEECH_ENABLE_SMART_FORMAT',
+    'DEEPGRAM_SPEECH_ENABLE_NO_DELAY',
     'DEEPGRAM_SPEECH_ENABLE_AUTOMATIC_PUNCTUATION',
     'DEEPGRAM_SPEECH_PROFANITY_FILTER',
     'DEEPGRAM_SPEECH_REDACT',
@@ -45,12 +43,21 @@ const stickyVars = {
     'DEEPGRAM_SPEECH_ENDPOINTING',
     'DEEPGRAM_SPEECH_UTTERANCE_END_MS',
     'DEEPGRAM_SPEECH_VAD_TURNOFF',
-    'DEEPGRAM_SPEECH_TAG'
+    'DEEPGRAM_SPEECH_TAG',
+    'DEEPGRAM_SPEECH_MODEL_VERSION',
+    'DEEPGRAM_SPEECH_FILLER_WORDS',
+    'DEEPGRAM_SPEECH_KEYTERMS',
   ],
   aws: [
     'AWS_VOCABULARY_NAME',
     'AWS_VOCABULARY_FILTER_METHOD',
-    'AWS_VOCABULARY_FILTER_NAME'
+    'AWS_VOCABULARY_FILTER_NAME',
+    'AWS_LANGUAGE_MODEL_NAME',
+    'AWS_ACCESS_KEY_ID',
+    'AWS_SECRET_ACCESS_KEY',
+    'AWS_REGION',
+    'AWS_SECURITY_TOKEN',
+    'AWS_PII_ENTITY_TYPES',
   ],
   nuance: [
     'NUANCE_ACCESS_TOKEN',
@@ -99,7 +106,68 @@ const stickyVars = {
   assemblyai: [
     'ASSEMBLYAI_API_KEY',
     'ASSEMBLYAI_WORD_BOOST'
-  ]
+  ],
+  voxist: [
+    'VOXIST_API_KEY',
+  ],
+  cartesia: [
+    'CARTESIA_API_KEY',
+    'CARTESIA_MODEL_ID'
+  ],
+  speechmatics: [
+    'SPEECHMATICS_API_KEY',
+    'SPEECHMATICS_HOST',
+    'SPEECHMATICS_PATH',
+    'SPEECHMATICS_SPEECH_HINTS',
+    'SPEECHMATICS_TRANSLATION_LANGUAGES',
+    'SPEECHMATICS_TRANSLATION_PARTIALS'
+  ],
+  openai: [
+    'OPENAI_API_KEY',
+    'OPENAI_MODEL',
+    'OPENAI_INPUT_AUDIO_NOISE_REDUCTION',
+    'OPENAI_TURN_DETECTION_TYPE',
+    'OPENAI_TURN_DETECTION_THRESHOLD',
+    'OPENAI_TURN_DETECTION_PREFIX_PADDING_MS',
+    'OPENAI_TURN_DETECTION_SILENCE_DURATION_MS',
+  ],
+  houndify: [
+    'HOUNDIFY_CLIENT_ID',
+    'HOUNDIFY_CLIENT_KEY',
+    'HOUNDIFY_USER_ID',
+    'HOUNDIFY_MAX_SILENCE_SECONDS',
+    'HOUNDIFY_MAX_SILENCE_AFTER_FULL_QUERY_SECONDS',
+    'HOUNDIFY_MAX_SILENCE_AFTER_PARTIAL_QUERY_SECONDS',
+    'HOUNDIFY_VAD_SENSITIVITY',
+    'HOUNDIFY_VAD_TIMEOUT',
+    'HOUNDIFY_VAD_MODE',
+    'HOUNDIFY_VAD_VOICE_MS',
+    'HOUNDIFY_VAD_SILENCE_MS',
+    'HOUNDIFY_VAD_DEBUG',
+    'HOUNDIFY_AUDIO_FORMAT',
+    'HOUNDIFY_ENABLE_NOISE_REDUCTION',
+    'HOUNDIFY_AUDIO_ENDPOINT',
+    'HOUNDIFY_ENABLE_PROFANITY_FILTER',
+    'HOUNDIFY_ENABLE_PUNCTUATION',
+    'HOUNDIFY_ENABLE_CAPITALIZATION',
+    'HOUNDIFY_CONFIDENCE_THRESHOLD',
+    'HOUNDIFY_ENABLE_DISFLUENCY_FILTER',
+    'HOUNDIFY_MAX_RESULTS',
+    'HOUNDIFY_ENABLE_WORD_TIMESTAMPS',
+    'HOUNDIFY_MAX_ALTERNATIVES',
+    'HOUNDIFY_PARTIAL_TRANSCRIPT_INTERVAL',
+    'HOUNDIFY_SESSION_TIMEOUT',
+    'HOUNDIFY_CONNECTION_TIMEOUT',
+    'HOUNDIFY_LATITUDE',
+    'HOUNDIFY_LONGITUDE',
+    'HOUNDIFY_CITY',
+    'HOUNDIFY_STATE',
+    'HOUNDIFY_COUNTRY',
+    'HOUNDIFY_TIMEZONE',
+    'HOUNDIFY_DOMAIN',
+    'HOUNDIFY_CUSTOM_VOCABULARY',
+    'HOUNDIFY_LANGUAGE_MODEL'
+  ],
 };
 
 /**
@@ -141,7 +209,6 @@ const optimalDeepramModels = {
   tr: ['nova-2', 'nova-2'],
   uk: ['nova-2', 'nova-2']
 };
-
 const selectDefaultDeepgramModel = (task, language) => {
   if (language in optimalDeepramModels) {
     const [gather, transcribe] = optimalDeepramModels[language];
@@ -150,8 +217,34 @@ const selectDefaultDeepgramModel = (task, language) => {
   return 'base';
 };
 
+const optimalGoogleModels = {
+  'v1' : {
+    'en-IN':['telephony', 'telephony'],
+    'es-DO':['default', 'default'],
+    'es-MX':['default', 'default'],
+    'en-AU':['telephony', 'telephony'],
+    'en-GB':['telephony', 'telephony'],
+    'en-NZ':['telephony', 'telephony']
+  },
+  'v2' : {
+    'en-IN':['telephony', 'long']
+  }
+};
+const selectDefaultGoogleModel = (task, language, version) => {
+  const useV2 = version === 'v2';
+  if (language in optimalGoogleModels[version]) {
+    const [gather, transcribe] = optimalGoogleModels[version][language];
+    return task.name === TaskName.Gather ? gather : transcribe;
+  }
+  return task.name === TaskName.Gather ?
+    (useV2 ? 'telephony_short' : 'command_and_search') :
+    (useV2 ? 'long' : 'latest_long');
+};
 const consolidateTranscripts = (bufferedTranscripts, channel, language, vendor) => {
-  if (bufferedTranscripts.length === 1) return bufferedTranscripts[0];
+  if (bufferedTranscripts.length === 1) {
+    bufferedTranscripts[0].is_final = true;
+    return bufferedTranscripts[0];
+  }
   let totalConfidence = 0;
   const finalTranscript = bufferedTranscripts.reduce((acc, evt) => {
     totalConfidence += evt.alternatives[0].confidence;
@@ -171,7 +264,7 @@ const consolidateTranscripts = (bufferedTranscripts, channel, language, vendor)
     const lastChar = acc.alternatives[0].transcript.slice(-1);
     const firstChar = newTranscript.charAt(0);
 
-    if (lastChar.match(/\d/) && firstChar.match(/\d/)) {
+    if (vendor === 'speechmatics' || (lastChar.match(/\d/) && firstChar.match(/\d/))) {
       acc.alternatives[0].transcript += newTranscript;
     } else {
       acc.alternatives[0].transcript += ` ${newTranscript}`;
@@ -261,13 +354,18 @@ const normalizeDeepgram = (evt, channel, language, shortUtterance) => {
       confidence: alt.confidence,
       transcript: alt.transcript,
     }));
-
+  /**
+   * Some models (nova-2-general) return the detected language in the
+   * alternatives.languages array if the language is set as multi.
+   * If the language is detected, we use it as the language_code.
+   */
+  const detectedLanguage = evt.channel?.alternatives?.[0]?.languages?.[0];
   /**
    * note difference between is_final and speech_final in Deepgram:
    * https://developers.deepgram.com/docs/understand-endpointing-interim-results
    */
   return {
-    language_code: language,
+    language_code: detectedLanguage || language,
     channel_tag: channel,
     is_final: shortUtterance ? evt.is_final : evt.speech_final,
     alternatives: alternatives.length ? [alternatives[0]] : [],
@@ -278,6 +376,61 @@ const normalizeDeepgram = (evt, channel, language, shortUtterance) => {
   };
 };
 
+const normalizeGladia = (evt, channel, language, shortUtterance) => {
+  const copy = JSON.parse(JSON.stringify(evt));
+
+  // Handle Gladia transcript format
+  if (evt.type === 'transcript' && evt.data && evt.data.utterance) {
+    const utterance = evt.data.utterance;
+    const alternatives = [{
+      confidence: utterance.confidence || 0,
+      transcript: utterance.text || '',
+    }];
+
+    return {
+      language_code: utterance.language || language,
+      channel_tag: channel,
+      is_final: evt.data.is_final || false,
+      alternatives,
+      vendor: {
+        name: 'gladia',
+        evt: copy
+      }
+    };
+  }
+};
+
+const normalizeDeepgramFlux = (evt, channel, language) => {
+  const copy = JSON.parse(JSON.stringify(evt));
+
+  let turnTakingEvent;
+  if (['StartOfTurn', 'EagerEndOfTurn', 'TurnResumed', 'EndOfTurn'].includes(evt.event)) {
+    turnTakingEvent = evt.event;
+  }
+
+  /* calculate total confidence based on word-level confidence */
+  const realWords = (evt.words || [])
+    .filter((w) => ![',.!?;'].includes(w.word));
+  const confidence = realWords.length > 0 ? realWords.reduce((acc, w) => acc + w.confidence, 0) / realWords.length : 0;
+  return {
+    language_code: language,
+    channel_tag: channel,
+    is_final: evt.event === 'EndOfTurn',
+    alternatives: [
+      {
+        confidence,
+        end_of_turn_confidence: evt.end_of_turn_confidence,
+        transcript: evt.transcript,
+        ...(turnTakingEvent && {turn_taking_event: turnTakingEvent})
+      }
+    ],
+    vendor: {
+      name: 'deepgramflux',
+      evt: copy
+    }
+  };
+};
+
 const normalizeNvidia = (evt, channel, language) => {
   const copy = JSON.parse(JSON.stringify(evt));
   const alternatives = (evt.alternatives || [])
@@ -316,8 +469,10 @@ const normalizeIbm = (evt, channel, language) => {
 
 const normalizeGoogle = (evt, channel, language) => {
   const copy = JSON.parse(JSON.stringify(evt));
+  const language_code = evt.language_code || language;
+
   return {
-    language_code: language,
+    language_code: language_code,
     channel_tag: channel,
     is_final: evt.is_final,
     alternatives: [evt.alternatives[0]],
@@ -421,37 +576,189 @@ const normalizeMicrosoft = (evt, channel, language, punctuation = true) => {
 
 const normalizeAws = (evt, channel, language) => {
   const copy = JSON.parse(JSON.stringify(evt));
+  const isGrpcPayload = Array.isArray(evt);
+  if (isGrpcPayload) {
+    /* legacy grpc api */
+    return {
+      language_code: language,
+      channel_tag: channel,
+      is_final: evt[0].is_final,
+      alternatives: evt[0].alternatives,
+      vendor: {
+        name: 'aws',
+        evt: copy
+      }
+    };
+  }
+  else {
+    /* websocket api */
+    const alternatives = evt.Transcript?.Results[0]?.Alternatives.map((alt) => {
+      const items = alt.Items.filter((item) => item.Type === 'pronunciation' && 'Confidence' in item);
+      const confidence = items.reduce((acc, item) => acc + item.Confidence, 0) / items.length;
+      return {
+        transcript: alt.Transcript,
+        confidence
+      };
+    });
+    return {
+      language_code: language,
+      channel_tag: channel,
+      is_final: evt.Transcript?.Results[0].IsPartial === false,
+      alternatives,
+      vendor: {
+        name: 'aws',
+        evt: copy
+      }
+    };
+  }
+};
+
+const normalizeAssemblyAi = (evt, channel, language) => {
+  const copy = JSON.parse(JSON.stringify(evt));
+  const alternatives = [];
+  let is_final = false;
+  if (evt.type && evt.type === 'Turn') {
+    // v3 is here
+    alternatives.push({
+      confidence: evt.end_of_turn_confidence,
+      transcript: evt.transcript,
+    });
+    is_final = evt.end_of_turn;
+  } else {
+    alternatives.push({
+      confidence: evt.confidence,
+      transcript: evt.text,
+    });
+    is_final = evt.message_type === 'FinalTranscript';
+  }
   return {
     language_code: language,
     channel_tag: channel,
-    is_final: evt[0].is_final,
-    alternatives: evt[0].alternatives,
+    is_final,
+    alternatives,
     vendor: {
-      name: 'aws',
+      name: 'assemblyai',
       evt: copy
     }
   };
 };
 
-const normalizeAssemblyAi = (evt, channel, language) => {
+const normalizeHoundify = (evt, channel, language) => {
+  const copy = JSON.parse(JSON.stringify(evt));
+  const alternatives = [];
+  const is_final = evt.ResultsAreFinal && evt.ResultsAreFinal[0] === true;
+  if (evt.Disambiguation && evt.Disambiguation.ChoiceData && evt.Disambiguation.ChoiceData.length > 0) {
+    // Handle Houndify Voice Search Result format
+    const choiceData = evt.Disambiguation.ChoiceData[0];
+    alternatives.push({
+      confidence: choiceData.ConfidenceScore || choiceData.ASRConfidence || 0.0,
+      transcript: choiceData.FormattedTranscription || choiceData.Transcription || '',
+    });
+  }
+  return {
+    language_code: language,
+    channel_tag: channel,
+    is_final,
+    alternatives,
+    vendor: {
+      name: 'houndify',
+      evt: copy
+    }
+  };
+};
+
+const normalizeVoxist = (evt, channel, language) => {
   const copy = JSON.parse(JSON.stringify(evt));
   return {
     language_code: language,
     channel_tag: channel,
-    is_final: evt.message_type === 'FinalTranscript',
+    is_final: evt.type === 'final',
     alternatives: [
       {
-        confidence: evt.confidence,
+        confidence: 1.00,
         transcript: evt.text,
       }
     ],
     vendor: {
-      name: 'ASSEMBLYAI',
+      name: 'voxist',
       evt: copy
     }
   };
 };
 
+const normalizeCartesia = (evt, channel, language) => {
+  const copy = JSON.parse(JSON.stringify(evt));
+  return {
+    language_code: language,
+    channel_tag: channel,
+    is_final: evt.is_final,
+    alternatives: [
+      {
+        confidence: 1.00,
+        transcript: evt.text,
+      }
+    ],
+    vendor: {
+      name: 'cartesia',
+      evt: copy
+    }
+  };
+};
+
+const normalizeSpeechmatics = (evt, channel, language) => {
+  const copy = JSON.parse(JSON.stringify(evt));
+  const is_final = evt.message === 'AddTranscript';
+  const words = evt.results?.filter((r) => r.type === 'word') || [];
+  const confidence = words.length > 0 ?
+    words.reduce((acc, word) => acc + word.alternatives[0].confidence, 0) / words.length :
+    0;
+
+  const alternative = {
+    confidence,
+    transcript: evt.metadata?.transcript
+  };
+  const obj = {
+    language_code: language,
+    channel_tag: channel,
+    is_final,
+    alternatives: [alternative],
+    vendor: {
+      name: 'speechmatics',
+      evt: copy
+    }
+  };
+  return obj;
+};
+
+const calculateConfidence = (logprobsArray) => {
+  // Sum the individual log probabilities
+  const totalLogProb = logprobsArray.reduce((sum, tokenInfo) => sum + tokenInfo.logprob, 0);
+
+  // Convert the total log probability back to a regular probability
+  const confidence = Math.exp(totalLogProb);
+  return confidence;
+};
+
+const normalizeOpenAI = (evt, channel, language) => {
+  const copy = JSON.parse(JSON.stringify(evt));
+  const obj = {
+    language_code: language,
+    channel_tag: channel,
+    is_final: true,
+    alternatives: [
+      {
+        transcript: evt.transcript,
+        confidence: evt.logprobs ? calculateConfidence(evt.logprobs) : 1.0,
+      }
+    ],
+    vendor: {
+      name: 'openai',
+      evt: copy
+    }
+  };
+  return obj;
+};
+
 module.exports = (logger) => {
   const normalizeTranscription = (evt, vendor, channel, language, shortUtterance, punctuation) => {
 
@@ -459,6 +766,10 @@ module.exports = (logger) => {
     switch (vendor) {
       case 'deepgram':
         return normalizeDeepgram(evt, channel, language, shortUtterance);
+      case 'gladia':
+        return normalizeGladia(evt, channel, language, shortUtterance);
+      case 'deepgramflux':
+        return normalizeDeepgramFlux(evt, channel, language, shortUtterance);
       case 'microsoft':
         return normalizeMicrosoft(evt, channel, language, punctuation);
       case 'google':
@@ -477,8 +788,18 @@ module.exports = (logger) => {
         return normalizeCobalt(evt, channel, language);
       case 'assemblyai':
         return normalizeAssemblyAi(evt, channel, language, shortUtterance);
+      case 'houndify':
+        return normalizeHoundify(evt, channel, language, shortUtterance);
+      case 'voxist':
+        return normalizeVoxist(evt, channel, language);
+      case 'cartesia':
+        return normalizeCartesia(evt, channel, language);
       case 'verbio':
         return normalizeVerbio(evt, channel, language);
+      case 'speechmatics':
+        return normalizeSpeechmatics(evt, channel, language);
+      case 'openai':
+        return normalizeOpenAI(evt, channel, language);
       default:
         if (vendor.startsWith('custom:')) {
           return normalizeCustom(evt, channel, language, vendor);
@@ -494,9 +815,9 @@ module.exports = (logger) => {
 
     if ('google' === vendor) {
       const useV2 = rOpts.googleOptions?.serviceVersion === 'v2';
-      const model = task.name === TaskName.Gather ?
-        (useV2 ? 'telephony_short' : 'command_and_search') :
-        (useV2 ? 'long' : 'latest_long');
+      const version = useV2 ? 'v2' : 'v1';
+      let {model} = rOpts;
+      model = model || selectDefaultGoogleModel(task, language, version);
       opts = {
         ...opts,
         ...(sttCredentials && {GOOGLE_APPLICATION_CREDENTIALS: JSON.stringify(sttCredentials.credentials)}),
@@ -552,17 +873,32 @@ module.exports = (logger) => {
       };
     }
     else if (['aws', 'polly'].includes(vendor)) {
+      const {awsOptions = {}} = rOpts;
+      const vocabularyName = awsOptions.vocabularyName || rOpts.vocabularyName;
+      const vocabularyFilterName = awsOptions.vocabularyFilterName || rOpts.vocabularyFilterName;
+      const filterMethod = awsOptions.vocabularyFilterMethod || rOpts.filterMethod;
       opts = {
         ...opts,
-        ...(rOpts.vocabularyName && {AWS_VOCABULARY_NAME: rOpts.vocabularyName}),
-        ...(rOpts.vocabularyFilterName && {AWS_VOCABULARY_FILTER_NAME: rOpts.vocabularyFilterName}),
-        ...(rOpts.filterMethod && {AWS_VOCABULARY_FILTER_METHOD: rOpts.filterMethod}),
+        ...(vocabularyName && {AWS_VOCABULARY_NAME: vocabularyName}),
+        ...(vocabularyFilterName && {AWS_VOCABULARY_FILTER_NAME: vocabularyFilterName}),
+        ...(filterMethod && {AWS_VOCABULARY_FILTER_METHOD: filterMethod}),
         ...(sttCredentials && {
-          ...(sttCredentials.accessKeyId && {AWS_ACCESS_KEY_ID: sttCredentials.accessKeyId}),
-          ...(sttCredentials.secretAccessKey && {AWS_SECRET_ACCESS_KEY: sttCredentials.secretAccessKey}),
+          AWS_ACCESS_KEY_ID: sttCredentials.accessKeyId,
+          AWS_SECRET_ACCESS_KEY: sttCredentials.secretAccessKey,
           AWS_REGION: sttCredentials.region,
-          ...(sttCredentials.sessionToken && {AWS_SESSION_TOKEN: sttCredentials.sessionToken}),
+          AWS_SECURITY_TOKEN: sttCredentials.securityToken,
+          AWS_SESSION_TOKEN: sttCredentials.sessionToken ? sttCredentials.sessionToken : sttCredentials.securityToken
         }),
+        ...(awsOptions.accessKey && {AWS_ACCESS_KEY_ID: awsOptions.accessKey}),
+        ...(awsOptions.secretKey && {AWS_SECRET_ACCESS_KEY: awsOptions.secretKey}),
+        ...(awsOptions.region && {AWS_REGION: awsOptions.region}),
+        ...(awsOptions.securityToken && {AWS_SECURITY_TOKEN: awsOptions.securityToken}),
+        ...(awsOptions.sessionToken && {AWS_SESSION_TOKEN: awsOptions.sessionToken ?
+          awsOptions.sessionToken : awsOptions.securityToken}),
+        ...(awsOptions.languageModelName && {AWS_LANGUAGE_MODEL_NAME: awsOptions.languageModelName}),
+        ...(awsOptions.piiEntityTypes?.length && {AWS_PII_ENTITY_TYPES: awsOptions.piiEntityTypes.join(',')}),
+        ...(awsOptions.piiIdentifyEntities && {AWS_PII_IDENTIFY_ENTITIES: true}),
+        ...(awsOptions.languageModelName && {AWS_LANGUAGE_MODEL_NAME: awsOptions.languageModelName}),
       };
     }
     else if ('microsoft' === vendor) {
@@ -601,6 +937,8 @@ module.exports = (logger) => {
         //azureSttEndpointId overrides sttCredentials.custom_stt_endpoint
         ...(rOpts.azureSttEndpointId &&
           {AZURE_SERVICE_ENDPOINT_ID: rOpts.azureSttEndpointId}),
+        ...(azureOptions.speechRecognitionMode &&
+          {AZURE_RECOGNITION_MODE: azureOptions.speechRecognitionMode}),
       };
     }
     else if ('nuance' === vendor) {
@@ -652,11 +990,19 @@ module.exports = (logger) => {
       };
     }
     else if ('deepgram' === vendor) {
-      let {model} = rOpts;
+      let model = rOpts.deepgramOptions?.model || rOpts.model || sttCredentials.model_id;
       const {deepgramOptions = {}} = rOpts;
       const deepgramUri = deepgramOptions.deepgramSttUri || sttCredentials.deepgram_stt_uri;
       const useTls = deepgramOptions.deepgramSttUseTls || sttCredentials.deepgram_stt_use_tls;
 
+      // DH (2025-08-11) entity_prompt is currently limited to 100 words
+      const entityPrompt = deepgramOptions.entityPrompt ?
+        deepgramOptions.entityPrompt
+          .split(/\s+/)
+          .slice(0, 100)
+          .join(' ')
+        : undefined;
+
       /* default to a sensible model if not supplied */
       if (!model) {
         model = selectDefaultDeepgramModel(task, language);
@@ -674,6 +1020,8 @@ module.exports = (logger) => {
           {DEEPGRAM_SPEECH_ENABLE_AUTOMATIC_PUNCTUATION: 1},
         ...(deepgramOptions.smartFormatting) &&
           {DEEPGRAM_SPEECH_ENABLE_SMART_FORMAT: 1},
+        ...(deepgramOptions.noDelay) &&
+          {DEEPGRAM_SPEECH_ENABLE_NO_DELAY: 1},
         ...(deepgramOptions.profanityFilter) &&
           {DEEPGRAM_SPEECH_PROFANITY_FILTER: 1},
         ...(deepgramOptions.redact) &&
@@ -707,7 +1055,41 @@ module.exports = (logger) => {
         ...(deepgramOptions.vadTurnoff) &&
           {DEEPGRAM_SPEECH_VAD_TURNOFF: deepgramOptions.vadTurnoff},
         ...(deepgramOptions.tag) &&
-          {DEEPGRAM_SPEECH_TAG: deepgramOptions.tag}
+          {DEEPGRAM_SPEECH_TAG: deepgramOptions.tag},
+        ...(deepgramOptions.version) &&
+          {DEEPGRAM_SPEECH_MODEL_VERSION: deepgramOptions.version},
+        ...(deepgramOptions.fillerWords) &&
+          {DEEPGRAM_SPEECH_FILLER_WORDS: deepgramOptions.fillerWords},
+        ...((Array.isArray(deepgramOptions.keyterms) && deepgramOptions.keyterms.length > 0) &&
+          {DEEPGRAM_SPEECH_KEYTERMS: deepgramOptions.keyterms.join(',')}),
+        ...(deepgramOptions.mipOptOut && {DEEPGRAM_SPEECH_MIP_OPT_OUT: deepgramOptions.mipOptOut}),
+        ...(entityPrompt && {DEEPGRAM_SPEECH_ENTITY_PROMPT: entityPrompt}),
+      };
+    }
+    else if ('deepgramflux' === vendor) {
+      const {
+        eotThreshold,
+        eotTimeoutMs,
+        mipOptOut,
+        model,
+        eagerEotThreshold,
+        keyterms
+      } = rOpts.deepgramOptions || {};
+      opts = {
+        DEEPGRAMFLUX_API_KEY: sttCredentials.api_key,
+        DEEPGRAMFLUX_SPEECH_MODEL: model || 'flux-general-en',
+        ...(eotThreshold && {DEEPGRAMFLUX_SPEECH_EOT_THRESHOLD: eotThreshold}),
+        ...(eotTimeoutMs && {DEEPGRAMFLUX_SPEECH_EOT_TIMEOUT_MS: eotTimeoutMs}),
+        ...(mipOptOut && {DEEPGRAMFLUX_SPEECH_MIP_OPT_OUT: mipOptOut}),
+        ...(eagerEotThreshold && {DEEPGRAMFLUX_SPEECH_EAGER_EOT_THRESHOLD: eagerEotThreshold}),
+        ...(keyterms && keyterms.length > 0 && {DEEPGRAMFLUX_SPEECH_KEYTERMS: keyterms.join(',')}),
+      };
+    }
+    else if ('gladia' === vendor) {
+      const {host, path} = sttCredentials;
+      opts = {
+        GLADIA_SPEECH_HOST: host,
+        GLADIA_SPEECH_PATH: path,
       };
     }
     else if ('soniox' === vendor) {
@@ -806,15 +1188,135 @@ module.exports = (logger) => {
         ...(cobaltOptions.enableConfusionNetwork && {COBALT_ENABLE_CONFUSION_NETWORK: 1}),
         ...(cobaltOptions.compiledContextData && {COBALT_COMPILED_CONTEXT_DATA: cobaltOptions.compiledContextData}),
       };
-    } else if ('assemblyai' === vendor) {
+    }
+    else if ('assemblyai' === vendor) {
+      const serviceVersion = rOpts.assemblyAiOptions?.serviceVersion || sttCredentials.service_version || 'v2';
+      const {
+        formatTurns,
+        endOfTurnConfidenceThreshold,
+        minEndOfTurnSilenceWhenConfident,
+        maxTurnSilence
+      } = rOpts.assemblyAiOptions || {};
       opts = {
         ...opts,
+        ASSEMBLYAI_API_VERSION: serviceVersion,
+        ...(serviceVersion === 'v3' && {
+          ...(formatTurns && {
+            ASSEMBLYAI_FORMAT_TURNS: formatTurns
+          }),
+          ...(endOfTurnConfidenceThreshold && {
+            ASSEMBLYAI_END_OF_TURN_CONFIDENCE_THRESHOLD: endOfTurnConfidenceThreshold
+          }),
+          ASSEMBLYAI_MIN_END_OF_TURN_SILENCE_WHEN_CONFIDENT: minEndOfTurnSilenceWhenConfident || 500,
+          ...(maxTurnSilence && {
+            ASSEMBLYAI_MAX_TURN_SILENCE: maxTurnSilence
+          }),
+        }),
         ...(sttCredentials.api_key) &&
           {ASSEMBLYAI_API_KEY: sttCredentials.api_key},
         ...(rOpts.hints?.length > 0 &&
           {ASSEMBLYAI_WORD_BOOST: JSON.stringify(rOpts.hints)})
       };
-    } else if ('verbio' === vendor) {
+    }
+    else if ('houndify' === vendor) {
+      const {
+        latitude, longitude, city, state, country, timeZone, domain, audioEndpoint,
+        maxSilenceSeconds, maxSilenceAfterFullQuerySeconds, maxSilenceAfterPartialQuerySeconds,
+        vadSensitivity, vadTimeout, vadMode, vadVoiceMs, vadSilenceMs, vadDebug,
+        audioFormat, enableNoiseReduction, enableProfanityFilter, enablePunctuation,
+        enableCapitalization, confidenceThreshold, enableDisfluencyFilter,
+        maxResults, enableWordTimestamps, maxAlternatives, partialTranscriptInterval,
+        sessionTimeout, connectionTimeout, customVocabulary, languageModel
+      } = rOpts.houndifyOptions || {};
+
+      opts = {
+        ...opts,
+        HOUNDIFY_CLIENT_ID: sttCredentials.client_id,
+        HOUNDIFY_CLIENT_KEY: sttCredentials.client_key,
+        HOUNDIFY_USER_ID: sttCredentials.user_id,
+        HOUNDIFY_MAX_SILENCE_SECONDS: maxSilenceSeconds || 5,
+        HOUNDIFY_MAX_SILENCE_AFTER_FULL_QUERY_SECONDS: maxSilenceAfterFullQuerySeconds || 1,
+        HOUNDIFY_MAX_SILENCE_AFTER_PARTIAL_QUERY_SECONDS: maxSilenceAfterPartialQuerySeconds || 1.5,
+        ...(vadSensitivity && {HOUNDIFY_VAD_SENSITIVITY: vadSensitivity}),
+        ...(vadTimeout && {HOUNDIFY_VAD_TIMEOUT: vadTimeout}),
+        ...(vadMode && {HOUNDIFY_VAD_MODE: vadMode}),
+        ...(vadVoiceMs && {HOUNDIFY_VAD_VOICE_MS: vadVoiceMs}),
+        ...(vadSilenceMs && {HOUNDIFY_VAD_SILENCE_MS: vadSilenceMs}),
+        ...(vadDebug && {HOUNDIFY_VAD_DEBUG: vadDebug}),
+        ...(audioFormat && {HOUNDIFY_AUDIO_FORMAT: audioFormat}),
+        ...(enableNoiseReduction && {HOUNDIFY_ENABLE_NOISE_REDUCTION: enableNoiseReduction}),
+        ...(enableProfanityFilter && {HOUNDIFY_ENABLE_PROFANITY_FILTER: enableProfanityFilter}),
+        ...(enablePunctuation && {HOUNDIFY_ENABLE_PUNCTUATION: enablePunctuation}),
+        ...(enableCapitalization && {HOUNDIFY_ENABLE_CAPITALIZATION: enableCapitalization}),
+        ...(confidenceThreshold && {HOUNDIFY_CONFIDENCE_THRESHOLD: confidenceThreshold}),
+        ...(enableDisfluencyFilter && {HOUNDIFY_ENABLE_DISFLUENCY_FILTER: enableDisfluencyFilter}),
+        ...(maxResults && {HOUNDIFY_MAX_RESULTS: maxResults}),
+        ...(enableWordTimestamps && {HOUNDIFY_ENABLE_WORD_TIMESTAMPS: enableWordTimestamps}),
+        ...(maxAlternatives && {HOUNDIFY_MAX_ALTERNATIVES: maxAlternatives}),
+        ...(partialTranscriptInterval && {HOUNDIFY_PARTIAL_TRANSCRIPT_INTERVAL: partialTranscriptInterval}),
+        ...(sessionTimeout && {HOUNDIFY_SESSION_TIMEOUT: sessionTimeout}),
+        ...(connectionTimeout && {HOUNDIFY_CONNECTION_TIMEOUT: connectionTimeout}),
+        ...(latitude && {HOUNDIFY_LATITUDE: latitude}),
+        ...(longitude && {HOUNDIFY_LONGITUDE: longitude}),
+        ...(city && {HOUNDIFY_CITY: city}),
+        ...(state && {HOUNDIFY_STATE: state}),
+        ...(country && {HOUNDIFY_COUNTRY: country}),
+        ...(timeZone && {HOUNDIFY_TIMEZONE: timeZone}),
+        ...(domain && {HOUNDIFY_DOMAIN: domain}),
+        ...(audioEndpoint && {HOUNDIFY_AUDIO_ENDPOINT: audioEndpoint}),
+        ...(customVocabulary && {HOUNDIFY_CUSTOM_VOCABULARY:
+          Array.isArray(customVocabulary) ? customVocabulary.join(',') : customVocabulary}),
+        ...(languageModel && {HOUNDIFY_LANGUAGE_MODEL: languageModel}),
+      };
+    }
+    else if ('voxist' === vendor) {
+      opts = {
+        ...opts,
+        ...(sttCredentials.api_key) &&
+          {VOXIST_API_KEY: sttCredentials.api_key},
+      };
+    }
+    else if ('cartesia' === vendor) {
+      opts = {
+        ...opts,
+        ...(sttCredentials.api_key &&
+          {CARTESIA_API_KEY: sttCredentials.api_key}),
+        ...(sttCredentials.stt_model_id && {
+          CARTESIA_MODEL_ID: sttCredentials.stt_model_id
+        })
+      };
+    }
+    else if ('openai' === vendor) {
+      const {openaiOptions = {}} = rOpts;
+      const model = openaiOptions.model || rOpts.model || sttCredentials.model_id || 'whisper-1';
+      const apiKey = openaiOptions.apiKey || sttCredentials.api_key;
+
+      opts = {
+        OPENAI_MODEL: model,
+        OPENAI_API_KEY: apiKey,
+        ...opts,
+        ...(openaiOptions.prompt && {OPENAI_PROMPT: openaiOptions.prompt}),
+        ...(openaiOptions.input_audio_noise_reduction &&
+          {OPENAI_INPUT_AUDIO_NOISE_REDUCTION: openaiOptions.input_audio_noise_reduction}),
+      };
+
+      if (openaiOptions.turn_detection) {
+        opts = {
+          ...opts,
+          OPENAI_TURN_DETECTION_TYPE: openaiOptions.turn_detection.type,
+          ...(openaiOptions.turn_detection.threshold && {
+            OPENAI_TURN_DETECTION_THRESHOLD: openaiOptions.turn_detection.threshold
+          }),
+          ...(openaiOptions.turn_detection.prefix_padding_ms && {
+            OPENAI_TURN_DETECTION_PREFIX_PADDING_MS: openaiOptions.turn_detection.prefix_padding_ms
+          }),
+          ...(openaiOptions.turn_detection.silence_duration_ms && {
+            OPENAI_TURN_DETECTION_SILENCE_DURATION_MS: openaiOptions.turn_detection.silence_duration_ms
+          }),
+        };
+      }
+    }
+    else if ('verbio' === vendor) {
       const {verbioOptions = {}} = rOpts;
       opts = {
         ...opts,
@@ -833,8 +1335,55 @@ module.exports = (logger) => {
         ...(verbioOptions.speech_incomplete_timeout &&
           {VERBIO_SPEECH_INCOMPLETE_TIMEOUT: verbioOptions.speech_incomplete_timeout}),
       };
-    } else if (vendor.startsWith('custom:')) {
-      let {options = {}} = rOpts;
+    }
+    else if ('speechmatics' === vendor) {
+      const {speechmaticsOptions = {}} = rOpts;
+      opts = {
+        ...opts,
+        ...(sttCredentials.api_key) && {SPEECHMATICS_API_KEY: sttCredentials.api_key},
+        ...(sttCredentials.speechmatics_stt_uri) && {SPEECHMATICS_HOST: sttCredentials.speechmatics_stt_uri},
+        ...(rOpts.hints?.length > 0 && {SPEECHMATICS_SPEECH_HINTS: rOpts.hints.join(',')}),
+        ...(speechmaticsOptions.translation_config &&
+          {
+            SPEECHMATICS_TRANSLATION_LANGUAGES: speechmaticsOptions.translation_config.target_languages.join(','),
+            SPEECHMATICS_TRANSLATION_PARTIALS: speechmaticsOptions.translation_config.enable_partials ? 1 : 0
+          }
+        ),
+        ...(speechmaticsOptions.transcription_config?.domain &&
+          {SPEECHMATICS_DOMAIN: speechmaticsOptions.transcription_config.domain}),
+        ...{SPEECHMATICS_MAX_DELAY: speechmaticsOptions.transcription_config?.max_delay || 0.7},
+        ...{SPEECHMATICS_MAX_DELAY_MODE: speechmaticsOptions.transcription_config?.max_delay_mode || 'flexible'},
+        ...(speechmaticsOptions.transcription_config?.diarization &&
+            {SPEECHMATICS_DIARIZATION: speechmaticsOptions.transcription_config.diarization}),
+        ...(speechmaticsOptions.transcription_config?.speaker_diarization_config?.speaker_sensitivity &&
+          {SPEECHMATICS_DIARIZATION_SPEAKER_SENSITIVITY:
+            speechmaticsOptions.transcription_config.speaker_diarization_config.speaker_sensitivity}),
+        ...(speechmaticsOptions.transcription_config?.speaker_diarization_config?.max_speakers &&
+          {SPEECHMATICS_DIARIZATION_MAX_SPEAKERS:
+            speechmaticsOptions.transcription_config.speaker_diarization_config.max_speakers}),
+        ...(speechmaticsOptions.transcription_config?.output_locale &&
+          {SPEECHMATICS_OUTPUT_LOCALE: speechmaticsOptions.transcription_config.output_locale}),
+        ...(speechmaticsOptions.transcription_config?.punctuation_overrides?.permitted_marks &&
+          {SPEECHMATICS_PUNCTUATION_ALLOWED:
+            speechmaticsOptions.transcription_config.punctuation_overrides.permitted_marks.join(',')}),
+        ...(speechmaticsOptions.transcription_config?.punctuation_overrides?.sensitivity &&
+          {SPEECHMATICS_PUNCTUATION_SENSITIVITY:
+            speechmaticsOptions.transcription_config?.punctuation_overrides?.sensitivity}),
+        ...(speechmaticsOptions.transcription_config?.operating_point &&
+          {SPEECHMATICS_OPERATING_POINT: speechmaticsOptions.transcription_config.operating_point}),
+        ...(speechmaticsOptions.transcription_config?.enable_entities &&
+          {SPEECHMATICS_ENABLE_ENTTIES: speechmaticsOptions.transcription_config.enable_entities}),
+        ...(speechmaticsOptions.transcription_config?.audio_filtering_config?.volume_threshold &&
+          {SPEECHMATICS_VOLUME_THRESHOLD:
+            speechmaticsOptions.transcription_config.audio_filtering_config.volume_threshold}),
+        ...(speechmaticsOptions.transcription_config?.transcript_filtering_config?.remove_disfluencies &&
+          {SPEECHMATICS_REMOVE_DISFLUENCIES:
+            speechmaticsOptions.transcription_config.transcript_filtering_config.remove_disfluencies})
+      };
+    }
+    else if (vendor.startsWith('custom:')) {
+      let {options = {}} = rOpts.customOptions || {};
+      const {sampleRate} = rOpts.customOptions || {};
       const {auth_token, custom_stt_url} = sttCredentials;
       options = {
         ...options,
@@ -842,14 +1391,15 @@ module.exports = (logger) => {
         {hints: rOpts.hints}),
         ...(rOpts.hints?.length > 0 && typeof rOpts.hints[0] === 'object' &&
         {hints: JSON.stringify(rOpts.hints)}),
-        ...(typeof rOpts.hintsBoost === 'number' && {hintsBoost: rOpts.hintsBoost})
+        ...(typeof rOpts.hintsBoost === 'number' && {hintsBoost: rOpts.hintsBoost}),
+        ...(task.cs?.callSid && {callSid: task.cs.callSid})
       };
-
       opts = {
         ...opts,
         ...(auth_token && {JAMBONZ_STT_API_KEY: auth_token}),
         JAMBONZ_STT_URL: custom_stt_url,
         ...(Object.keys(options).length > 0 && {JAMBONZ_STT_OPTIONS: JSON.stringify(options)}),
+        ...(sampleRate && {JAMBONZ_STT_SAMPLING: sampleRate})
       };
     }
 
@@ -899,6 +1449,6 @@ module.exports = (logger) => {
     setChannelVarsForStt,
     setSpeechCredentialsAtRuntime,
     compileSonioxTranscripts,
-    consolidateTranscripts
+    consolidateTranscripts,
   };
 };

lib/utils/tts-streaming-buffer.js

@@ -0,0 +1,467 @@
+const Emitter = require('events');
+const assert = require('assert');
+const {
+  TtsStreamingEvents,
+  TtsStreamingConnectionStatus
+} = require('../utils/constants');
+
+const MAX_CHUNK_SIZE = 1800;
+const HIGH_WATER_BUFFER_SIZE = 1000;
+const LOW_WATER_BUFFER_SIZE = 200;
+const TIMEOUT_RETRY_MSECS = 1000; // 1 second
+
+
+const isWhitespace = (str) => /^\s*$/.test(str);
+
+/**
+ * Each queue item is an object:
+ *   - { type: 'text', value: '…' } for text tokens.
+ *   - { type: 'flush' } for a flush command.
+ */
+class TtsStreamingBuffer extends Emitter {
+  constructor(cs) {
+    super();
+    this.cs = cs;
+    this.logger = cs.logger;
+
+    // Use an array to hold our structured items.
+    this.queue = [];
+    // Track total number of characters in text items.
+    this.bufferedLength = 0;
+    this.eventHandlers = [];
+    this._isFull = false;
+    this._connectionStatus = TtsStreamingConnectionStatus.NotConnected;
+    this.timer = null;
+    // Record the last time the text buffer was updated.
+    this.lastUpdateTime = 0;
+  }
+
+  get isEmpty() {
+    return this.queue.length === 0;
+  }
+
+  get size() {
+    return this.bufferedLength;
+  }
+
+  get isFull() {
+    return this._isFull;
+  }
+
+  get ep() {
+    return this.cs?.ep;
+  }
+
+  async start() {
+    assert.ok(
+      this._connectionStatus === TtsStreamingConnectionStatus.NotConnected,
+      'TtsStreamingBuffer:start already started, or has failed'
+    );
+
+    this.vendor = this.cs.getTsStreamingVendor();
+    if (!this.vendor) {
+      this.logger.info('TtsStreamingBuffer:start No TTS streaming vendor configured');
+      throw new Error('No TTS streaming vendor configured');
+    }
+
+    this.logger.info(`TtsStreamingBuffer:start Connecting to TTS streaming with vendor ${this.vendor}`);
+
+    this._connectionStatus = TtsStreamingConnectionStatus.Connecting;
+    try {
+      if (this.eventHandlers.length === 0) this._initHandlers(this.ep);
+      await this._api(this.ep, [this.ep.uuid, 'connect']);
+    } catch (err) {
+      this.logger.info({ err }, 'TtsStreamingBuffer:start Error connecting to TTS streaming');
+      this._connectionStatus = TtsStreamingConnectionStatus.Failed;
+    }
+  }
+
+  stop() {
+    clearTimeout(this.timer);
+    this.removeCustomEventListeners();
+    if (this.ep) {
+      this._api(this.ep, [this.ep.uuid, 'stop'])
+        .catch((err) =>
+          this.logger.info({ err }, 'TtsStreamingBuffer:stop Error closing TTS streaming')
+        );
+    }
+    this.timer = null;
+    this.queue = [];
+    this.bufferedLength = 0;
+    this._connectionStatus = TtsStreamingConnectionStatus.NotConnected;
+  }
+
+  /**
+   * Buffer new text tokens.
+   */
+  async bufferTokens(tokens) {
+    if (this._connectionStatus === TtsStreamingConnectionStatus.Failed) {
+      this.logger.info('TtsStreamingBuffer:bufferTokens TTS streaming connection failed, rejecting request');
+      return { status: 'failed', reason: `connection to ${this.vendor} failed` };
+    }
+
+    if (0 === this.bufferedLength && isWhitespace(tokens)) {
+      this.logger.debug({tokens}, 'TtsStreamingBuffer:bufferTokens discarded whitespace tokens');
+      return { status: 'ok' };
+    }
+
+    const displayedTokens = tokens.length <= 40 ? tokens : tokens.substring(0, 40);
+    const totalLength = tokens.length;
+
+    if (this.bufferedLength + totalLength > HIGH_WATER_BUFFER_SIZE) {
+      this.logger.info(
+        `TtsStreamingBuffer throttling: buffer is full, rejecting request to buffer ${totalLength} tokens`
+      );
+      if (!this._isFull) {
+        this._isFull = true;
+        this.emit(TtsStreamingEvents.Pause);
+      }
+      return { status: 'failed', reason: 'full' };
+    }
+
+    this.logger.debug(
+      `TtsStreamingBuffer:bufferTokens "${displayedTokens}" (length: ${totalLength})`
+    );
+    this.queue.push({ type: 'text', value: tokens });
+    this.bufferedLength += totalLength;
+    // Update the last update time each time new text is buffered.
+    this.lastUpdateTime = Date.now();
+
+    await this._feedQueue();
+    return { status: 'ok' };
+  }
+
+  /**
+   * Insert a flush command. If no text is queued, flush immediately.
+   * Otherwise, append a flush marker so that all text preceding it will be sent
+   * (regardless of sentence boundaries) before the flush is issued.
+   */
+  flush() {
+    if (this._connectionStatus === TtsStreamingConnectionStatus.Connecting) {
+      this.logger.debug('TtsStreamingBuffer:flush TTS stream is not quite ready - wait for connect');
+      if (this.queue.length === 0 || this.queue[this.queue.length - 1].type !== 'flush') {
+        this.queue.push({ type: 'flush' });
+      }
+      return;
+    }
+    else if (this._connectionStatus === TtsStreamingConnectionStatus.Connected) {
+      if (this.isEmpty) {
+        this._doFlush();
+      }
+      else {
+        if (this.queue[this.queue.length - 1].type !== 'flush') {
+          this.queue.push({ type: 'flush' });
+          this.logger.debug('TtsStreamingBuffer:flush added flush marker to queue');
+        }
+      }
+    }
+    else {
+      this.logger.debug(
+        `TtsStreamingBuffer:flush TTS stream is not connected, status: ${this._connectionStatus}`
+      );
+    }
+  }
+
+  clear() {
+    this.logger.debug('TtsStreamingBuffer:clear');
+    if (this._connectionStatus !== TtsStreamingConnectionStatus.Connected) return;
+    clearTimeout(this.timer);
+    this._api(this.ep, [this.ep.uuid, 'clear']).catch((err) =>
+      this.logger.info({ err }, 'TtsStreamingBuffer:clear Error clearing TTS streaming')
+    );
+    this.queue = [];
+    this.bufferedLength = 0;
+    this.timer = null;
+    this._isFull = false;
+  }
+
+  /**
+   * Process the queue in two phases.
+   *
+   * Phase 1: Look for flush markers. When a flush marker is found (even if not at the very front),
+   *   send all text tokens that came before it immediately (ignoring sentence boundaries)
+   *   and then send the flush command. Repeat until there are no flush markers left.
+   *
+   * Phase 2: With the remaining queue (now containing only text items), accumulate text
+   *   up to MAX_CHUNK_SIZE and use sentence-boundary logic to determine a chunk.
+   *   Then, remove the exact tokens (or portions thereof) that were consumed.
+   */
+  async _feedQueue(handlingTimeout = false) {
+    this.logger.debug({ queue: this.queue }, 'TtsStreamingBuffer:_feedQueue');
+    try {
+      if (!this.cs.isTtsStreamOpen || !this.ep) {
+        this.logger.debug('TtsStreamingBuffer:_feedQueue TTS stream is not open or no endpoint available');
+        return;
+      }
+      if (this._connectionStatus !== TtsStreamingConnectionStatus.Connected) {
+        this.logger.debug('TtsStreamingBuffer:_feedQueue TTS stream is not connected');
+        return;
+      }
+
+      // --- Phase 1: Process flush markers ---
+      // Process any flush marker that isn’t in the very first position.
+      let flushIndex = this.queue.findIndex((item, idx) => item.type === 'flush' && idx > 0);
+      while (flushIndex !== -1) {
+        let flushText = '';
+        // Accumulate all text tokens preceding the flush marker.
+        for (let i = 0; i < flushIndex; i++) {
+          if (this.queue[i].type === 'text') {
+            flushText += this.queue[i].value;
+          }
+        }
+        // Remove those text items.
+        for (let i = 0; i < flushIndex; i++) {
+          const item = this.queue.shift();
+          if (item.type === 'text') {
+            this.bufferedLength -= item.value.length;
+          }
+        }
+        // Remove the flush marker (now at the front).
+        if (this.queue.length > 0 && this.queue[0].type === 'flush') {
+          this.queue.shift();
+        }
+        // Immediately send all accumulated text (ignoring sentence boundaries).
+        if (flushText.length > 0) {
+          const modifiedFlushText = flushText.replace(/\n\n/g, '\n \n');
+          try {
+            await this._api(this.ep, [this.ep.uuid, 'send', modifiedFlushText]);
+          } catch (err) {
+            this.logger.info({ err, flushText }, 'TtsStreamingBuffer:_feedQueue Error sending TTS chunk');
+          }
+        }
+        // Send the flush command.
+        await this._doFlush();
+
+        flushIndex = this.queue.findIndex((item, idx) => item.type === 'flush' && idx > 0);
+      }
+
+      // If a flush marker is at the very front, process it.
+      while (this.queue.length > 0 && this.queue[0].type === 'flush') {
+        this.queue.shift();
+        await this._doFlush();
+      }
+
+      // --- Phase 2: Process remaining text tokens ---
+      if (this.queue.length === 0) {
+        this._removeTimer();
+        return;
+      }
+
+      // Accumulate contiguous text tokens (from the front) up to MAX_CHUNK_SIZE.
+      let combinedText = '';
+      for (const item of this.queue) {
+        if (item.type !== 'text') break;
+        combinedText += item.value;
+        if (combinedText.length >= MAX_CHUNK_SIZE) break;
+      }
+      if (combinedText.length === 0) {
+        this._removeTimer();
+        return;
+      }
+
+      const limit = Math.min(MAX_CHUNK_SIZE, combinedText.length);
+      let chunkEnd = findSentenceBoundary(combinedText, limit);
+      if (chunkEnd <= 0) {
+        if (handlingTimeout) {
+          chunkEnd = findWordBoundary(combinedText, limit);
+          if (chunkEnd <= 0) {
+            this._setTimerIfNeeded();
+            return;
+          }
+        } else {
+          this._setTimerIfNeeded();
+          return;
+        }
+      }
+      const chunk = combinedText.slice(0, chunkEnd);
+
+      // Check if the chunk is only whitespace before processing the queue
+      // If so, wait for more meaningful text
+      if (isWhitespace(chunk)) {
+        this.logger.debug('TtsStreamingBuffer:_feedQueue chunk is only whitespace, waiting for more text');
+        this._setTimerIfNeeded();
+        return;
+      }
+
+      // Now we iterate over the queue items
+      // and deduct their lengths until we've accounted for chunkEnd characters.
+      let remaining = chunkEnd;
+      let tokensProcessed = 0;
+      for (let i = 0; i < this.queue.length; i++) {
+        const token = this.queue[i];
+        if (token.type !== 'text') break;
+        if (remaining >= token.value.length) {
+          remaining -= token.value.length;
+          tokensProcessed = i + 1;
+        } else {
+          // Partially consumed token: update its value to remove the consumed part.
+          token.value = token.value.slice(remaining);
+          tokensProcessed = i;
+          remaining = 0;
+          break;
+        }
+      }
+      // Remove the fully consumed tokens from the front of the queue.
+      this.queue.splice(0, tokensProcessed);
+      this.bufferedLength -= chunkEnd;
+
+      const modifiedChunk = chunk.replace(/\n\n/g, '\n \n');
+
+      if (isWhitespace(modifiedChunk)) {
+        this.logger.debug('TtsStreamingBuffer:_feedQueue modified chunk is only whitespace, restoring queue');
+        this.queue.unshift({ type: 'text', value: chunk });
+        this.bufferedLength += chunkEnd;
+        this._setTimerIfNeeded();
+        return;
+      }
+      this.logger.debug(`TtsStreamingBuffer:_feedQueue sending chunk to tts: ${modifiedChunk}`);
+
+      try {
+        await this._api(this.ep, [this.ep.uuid, 'send', modifiedChunk]);
+      } catch (err) {
+        this.logger.info({ err, chunk }, 'TtsStreamingBuffer:_feedQueue Error sending TTS chunk');
+      }
+
+      if (this._isFull && this.bufferedLength <= LOW_WATER_BUFFER_SIZE) {
+        this.logger.info('TtsStreamingBuffer throttling: buffer is no longer full - resuming');
+        this._isFull = false;
+        this.emit(TtsStreamingEvents.Resume);
+      }
+
+      return this._feedQueue();
+    } catch (err) {
+      this.logger.info({ err }, 'TtsStreamingBuffer:_feedQueue Error sending TTS chunk');
+      this.queue = [];
+      this.bufferedLength = 0;
+    }
+  }
+
+  async _api(ep, args) {
+    const apiCmd = `uuid_${this.vendor.startsWith('custom:') ? 'custom' : this.vendor}_tts_streaming`;
+    const res = await ep.api(apiCmd, `^^|${args.join('|')}`);
+    if (!res.body?.startsWith('+OK')) {
+      this.logger.info({ args }, `Error calling ${apiCmd}: ${res.body}`);
+      throw new Error(`Error calling ${apiCmd}: ${res.body}`);
+    }
+  }
+
+  _doFlush() {
+    return this._api(this.ep, [this.ep.uuid, 'flush'])
+      .then(() => this.logger.debug('TtsStreamingBuffer:_doFlush sent flush command'))
+      .catch((err) =>
+        this.logger.info(
+          { err },
+          `TtsStreamingBuffer:_doFlush Error flushing TTS streaming: ${JSON.stringify(err)}`
+        )
+      );
+  }
+
+  async _onConnect(vendor) {
+    this.logger.info(`TtsStreamingBuffer:_onConnect streaming tts connection made to ${vendor} successful`);
+    this._connectionStatus = TtsStreamingConnectionStatus.Connected;
+    if (this.queue.length > 0) {
+      await this._feedQueue();
+    }
+    this.emit(TtsStreamingEvents.Connected, { vendor });
+  }
+
+  _onConnectFailure(vendor) {
+    this.logger.info(`TtsStreamingBuffer:_onConnectFailure streaming tts connection failed to ${vendor}`);
+    this._connectionStatus = TtsStreamingConnectionStatus.Failed;
+    this.queue = [];
+    this.bufferedLength = 0;
+    this.emit(TtsStreamingEvents.ConnectFailure, { vendor });
+  }
+
+  _setTimerIfNeeded() {
+    if (this.bufferedLength > 0 && !this.timer) {
+      this.logger.debug({queue: this.queue},
+        `TtsStreamingBuffer:_setTimerIfNeeded setting timer because ${this.bufferedLength} buffered`);
+      this.timer = setTimeout(this._onTimeout.bind(this), TIMEOUT_RETRY_MSECS);
+    }
+  }
+
+  _removeTimer() {
+    if (this.timer) {
+      this.logger.debug('TtsStreamingBuffer:_removeTimer clearing timer');
+      clearTimeout(this.timer);
+      this.timer = null;
+    }
+  }
+
+  _onTimeout() {
+    this.logger.debug('TtsStreamingBuffer:_onTimeout Timeout waiting for sentence boundary');
+    this.timer = null;
+    // Check if new text has been added since the timer was set.
+    const now = Date.now();
+    if (now - this.lastUpdateTime < TIMEOUT_RETRY_MSECS) {
+      this.logger.debug('TtsStreamingBuffer:_onTimeout New text received recently; postponing flush.');
+      this._setTimerIfNeeded();
+      return;
+    }
+    this._feedQueue(true);
+  }
+
+  _onTtsEmpty(vendor) {
+    this.emit(TtsStreamingEvents.Empty, { vendor });
+  }
+
+  addCustomEventListener(ep, event, handler) {
+    this.eventHandlers.push({ ep, event, handler });
+    ep.addCustomEventListener(event, handler);
+  }
+
+  removeCustomEventListeners() {
+    this.eventHandlers.forEach((h) => h.ep.removeCustomEventListener(h.event, h.handler));
+    this.eventHandlers.length = 0;
+  }
+
+  _initHandlers(ep) {
+    [
+      'deepgram',
+      'cartesia',
+      'elevenlabs',
+      'rimelabs',
+      'custom'
+    ].forEach((vendor) => {
+      const eventClassName = `${vendor.charAt(0).toUpperCase() + vendor.slice(1)}TtsStreamingEvents`;
+      const eventClass = require('../utils/constants')[eventClassName];
+      if (!eventClass) throw new Error(`Event class for vendor ${vendor} not found`);
+
+      this.addCustomEventListener(ep, eventClass.Connect, this._onConnect.bind(this, vendor));
+      this.addCustomEventListener(ep, eventClass.ConnectFailure, this._onConnectFailure.bind(this, vendor));
+      this.addCustomEventListener(ep, eventClass.Empty, this._onTtsEmpty.bind(this, vendor));
+    });
+  }
+}
+
+const findSentenceBoundary = (text, limit) => {
+  // Look for punctuation or double newline that signals sentence end.
+  const sentenceEndRegex = /[.!?](?=\s|$)|\n\n/g;
+  let lastSentenceBoundary = -1;
+  let match;
+  while ((match = sentenceEndRegex.exec(text)) && match.index < limit) {
+    const precedingText = text.slice(0, match.index).trim();
+    if (precedingText.length > 0) {
+      if (
+        match[0] === '\n\n' ||
+        (match.index === 0 || !/\d$/.test(text[match.index - 1]))
+      ) {
+        lastSentenceBoundary = match.index + (match[0] === '\n\n' ? 2 : 1);
+      }
+    }
+  }
+  return lastSentenceBoundary;
+};
+
+const findWordBoundary = (text, limit) => {
+  const wordBoundaryRegex = /\s+/g;
+  let lastWordBoundary = -1;
+  let match;
+  while ((match = wordBoundaryRegex.exec(text)) && match.index < limit) {
+    lastWordBoundary = match.index;
+  }
+  return lastWordBoundary;
+};
+
+module.exports = TtsStreamingBuffer;

lib/utils/ws-requestor.js

@@ -1,7 +1,8 @@
 const assert = require('assert');
 const BaseRequestor = require('./base-requestor');
 const short = require('short-uuid');
-const {HookMsgTypes} = require('./constants.json');
+const parseUrl = require('parse-url');
+const {HookMsgTypes, WS_CLOSE_CODES} = require('./constants.json');
 const Websocket = require('ws');
 const snakeCaseKeys = require('./snakecase-keys');
 const {
@@ -12,6 +13,20 @@ const {
   JAMBONES_WS_MAX_PAYLOAD,
   HTTP_USER_AGENT_HEADER
 } = require('../config');
+const MTYPE_WANTS_ACK = [
+  'call:status',
+  'verb:status',
+  'jambonz:error',
+  'llm:event',
+  'llm:tool-call',
+  'tts:streaming-event',
+  'tts:tokens-result',
+];
+const MTYPE_NO_DATA = [
+  'llm:tool-output',
+  'tts:flush',
+  'tts:clear'
+];
 
 class WsRequestor extends BaseRequestor {
   constructor(logger, account_sid, hook, secret) {
@@ -27,6 +42,19 @@ class WsRequestor extends BaseRequestor {
 
     assert(this._isAbsoluteUrl(this.url));
 
+    const parsedUrl = parseUrl(this.url);
+    const hash = parsedUrl.hash || '';
+    const hashObj = hash ? this._parseHashParams(hash) : {};
+
+    // remove hash
+    this.cleanUrl = hash ? this.url.replace(`#${hash}`, '') : this.url;
+
+    // Retry policy: rp valid values: 4xx, 5xx, ct, rt, all, default is ct
+    // Retry count: rc valid values: 1-5, default is 5 for websockets
+    this.maxReconnects = Math.min(Math.abs(parseInt(hashObj.rc) || MAX_RECONNECTS), 5);
+    this.retryPolicy = hashObj.rp || 'ct';
+    this.retryPolicyValues = this.retryPolicy.split(',').map((v) => v.trim());
+
     this.on('socket-closed', this._onSocketClosed.bind(this));
   }
 
@@ -41,10 +69,10 @@ class WsRequestor extends BaseRequestor {
    * @param {string} [hook.password] - if basic auth is protecting the endpoint
    * @param {object} [params] - request parameters
    */
-  async request(type, hook, params, httpHeaders = {}) {
+  async request(type, hook, params, httpHeaders = {}, span) {
     assert(HookMsgTypes.includes(type));
     const url = hook.url || hook;
-    const wantsAck = !['call:status', 'verb:status', 'jambonz:error'].includes(type);
+    const wantsAck = !MTYPE_WANTS_ACK.includes(type);
 
     if (this.maliciousClient) {
       this.logger.info({url: this.url}, 'WsRequestor:request - discarding msg to malicious client');
@@ -73,7 +101,7 @@ class WsRequestor extends BaseRequestor {
         this.close();
         this.emit('handover', requestor);
       }
-      return requestor.request(type, hook, params, httpHeaders);
+      return requestor.request(type, hook, params, httpHeaders, span);
     }
 
     /* connect if necessary */
@@ -97,16 +125,56 @@ class WsRequestor extends BaseRequestor {
       }
       this.connectInProgress = true;
       this.logger.debug(`WsRequestor:request(${this.id}) - connecting since we do not have a connection for ${type}`);
-      if (this.connections >= MAX_RECONNECTS) {
-        return Promise.reject(`max attempts connecting to ${this.url}`);
-      }
+
       try {
-        const startAt = process.hrtime();
-        await this._connect();
-        const rtt = this._roundTrip(startAt);
-        this.stats.histogram('app.hook.connect_time', rtt, ['hook_type:app']);
+        let retryCount = 0;
+        let lastError = null;
+
+        while (retryCount <= this.maxReconnects) {
+          try {
+            this.logger.debug({retryCount, maxReconnects: this.maxReconnects},
+              'WsRequestor:request - attempting connection retry');
+
+            // Ensure clean state before each connection attempt
+            if (this.ws) {
+              this.ws.removeAllListeners();
+              this.ws = null;
+            }
+
+            const startAt = process.hrtime();
+            await this._connect();
+            const rtt = this._roundTrip(startAt);
+            this.stats.histogram('app.hook.connect_time', rtt, ['hook_type:app']);
+            lastError = null;
+            break;
+          } catch (error) {
+            lastError = error;
+            retryCount++;
+
+            if (retryCount <= this.maxReconnects &&
+                this.retryPolicyValues?.length &&
+                this._shouldRetry(error, this.retryPolicyValues)) {
+
+              const delay = this.backoffMs;
+              this.backoffMs = this.backoffMs < 2000 ? this.backoffMs * 2 : (this.backoffMs + 2000);
+              this.logger.debug({delay}, 'WsRequestor:request - waiting before retry');
+              await new Promise((resolve) => setTimeout(resolve, delay));
+              continue;
+            }
+
+            this.logger.error({error: error.message, retryCount, maxReconnects: this.maxReconnects},
+              'WsRequestor:request - all connection attempts failed');
+            throw lastError;
+          }
+        }
+
+        // If we exit the loop without success, throw the last error
+        if (lastError) {
+          throw lastError;
+        }
       } catch (err) {
-        this.logger.info({url, err}, 'WsRequestor:request - failed connecting');
+        this.logger.info({url, err, retryPolicy: this.retryPolicy},
+          'WsRequestor:request - all connection attempts failed');
         this.connectInProgress = false;
         return Promise.reject(err);
       }
@@ -118,8 +186,8 @@ class WsRequestor extends BaseRequestor {
     assert(this.ws);
 
     /* prepare and send message */
-    let payload = params ? snakeCaseKeys(params, ['customerData', 'sip']) : null;
-    if (type === 'session:new') this._sessionData = payload;
+    let payload = params ? snakeCaseKeys(params, ['customerData', 'sip', 'env_vars', 'args']) : null;
+    if (type === 'session:new' || type === 'session:adulting') this._sessionData = payload;
     if (type === 'session:reconnect') payload = this._sessionData;
     assert.ok(url, 'WsRequestor:request url was not provided');
 
@@ -132,17 +200,23 @@ class WsRequestor extends BaseRequestor {
       type,
       msgid,
       call_sid: this.call_sid,
-      hook: ['verb:hook', 'session:redirect'].includes(type) ? url : undefined,
+      hook: [
+        'verb:hook', 'dial:confirm', 'session:redirect', 'llm:event', 'llm:tool-call'
+      ].includes(type) ? url : undefined,
       data: {...payload},
       ...b3
     };
+    // add msgid to span attributes if it exists
+    if (span) {
+      span.setAttributes({'msgid': msgid});
+    }
 
     const sendQueuedMsgs = () => {
       if (this.queuedMsg.length > 0) {
         for (const {type, hook, params, httpHeaders, promise} of this.queuedMsg) {
           this.logger.debug(`WsRequestor:request - preparing queued ${type} for sending`);
           if (promise) {
-            this.request(type, hook, params, httpHeaders)
+            this.request(type, hook, params, httpHeaders, span)
               .then((res) => promise.resolve(res))
               .catch((err) => promise.reject(err));
           }
@@ -219,7 +293,7 @@ class WsRequestor extends BaseRequestor {
 
       /* send the message */
       this.ws.send(JSON.stringify(obj), async() => {
-        this.logger.debug({obj}, `WsRequestor:request websocket: sent (${url})`);
+        if (obj.type !== 'llm:event') this.logger.debug({obj}, `WsRequestor:request websocket: sent (${url})`);
         // If session:reconnect is waiting for ack, hold here until ack to send queuedMsgs
         if (this._reconnectPromise) {
           try {
@@ -247,13 +321,13 @@ class WsRequestor extends BaseRequestor {
     }
   }
 
-  close() {
+  close(code = WS_CLOSE_CODES.NormalClosure) {
     this.closedGracefully = true;
-    this.logger.debug('WsRequestor:close closing socket');
+    this.logger.debug(`WsRequestor:close closing socket with code ${code}`);
     this._stopPingTimer();
     try {
       if (this.ws) {
-        this.ws.close(1000);
+        this.ws.close(code);
         this.ws.removeAllListeners();
         this.ws = null;
       }
@@ -281,17 +355,23 @@ class WsRequestor extends BaseRequestor {
       };
       if (this.username && this.password) opts = {...opts, auth: `${this.username}:${this.password}`};
 
+      // Clean up any existing connection event listeners to prevent interference between retry attempts
+      this.removeAllListeners('ready');
+      this.removeAllListeners('not-ready');
+
       this
         .once('ready', (ws) => {
+          this.logger.debug('WsRequestor:_connect - ready event fired, resolving Promise');
           this.removeAllListeners('not-ready');
           if (this.connections > 1) this.request('session:reconnect', this.url);
           resolve();
         })
         .once('not-ready', (err) => {
+          this.logger.error({err: err.message}, 'WsRequestor:_connect - not-ready event fired, rejecting Promise');
           this.removeAllListeners('ready');
           reject(err);
         });
-      const ws = new Websocket(this.url, ['ws.jambonz.org'], opts);
+      const ws = new Websocket(this.cleanUrl, ['ws.jambonz.org'], opts);
       this._setHandlers(ws);
     });
   }
@@ -315,10 +395,13 @@ class WsRequestor extends BaseRequestor {
   }
 
   _onError(err) {
-    if (this.connections > 0) {
-      this.logger.info({url: this.url, err}, 'WsRequestor:_onError');
+    if (this.connectInProgress) {
+      this.logger.info({url: this.url, err}, 'WsRequestor:_onError - emitting not-ready for connection attempt');
+      this.emit('not-ready', err);
+    }
+    else if (this.connections === 0) {
+      this.emit('not-ready', err);
     }
-    else this.emit('not-ready', err);
   }
 
   _onOpen(ws) {
@@ -355,30 +438,44 @@ class WsRequestor extends BaseRequestor {
       statusMessage: res.statusMessage
     }, 'WsRequestor - unexpected response');
     this.emit('connection-failure');
-    this.emit('not-ready', new Error(`${res.statusCode} ${res.statusMessage}`));
-    this.connections++;
+
+    const error = new Error(`${res.statusCode} ${res.statusMessage}`);
+    error.statusCode = res.statusCode;
+    this.connectInProgress = false;
+
+    this.emit('not-ready', error);
   }
 
   _onSocketClosed() {
     this.ws = null;
     this.emit('connection-dropped');
     this._stopPingTimer();
-    if (this.connections > 0 && this.connections < MAX_RECONNECTS && !this.closedGracefully) {
+
+    if (this.connections > 0 && this.connections < this.maxReconnects && !this.closedGracefully) {
       if (!this._initMsgId) this._clearPendingMessages();
       this.logger.debug(`WsRequestor:_onSocketClosed waiting ${this.backoffMs} to reconnect`);
-      setTimeout(() => {
+      this._scheduleReconnect('_onSocketClosed');
+    }
+  }
+
+  _scheduleReconnect(source) {
+    this.logger.debug(`WsRequestor:_scheduleReconnect waiting ${this.backoffMs} to reconnect (${source})`);
+    setTimeout(() => {
+      this.logger.debug(
+        {haveWs: !!this.ws, connectInProgress: this.connectInProgress},
+        `WsRequestor:_scheduleReconnect time to reconnect (${source})`);
+      if (!this.ws && !this.connectInProgress) {
+        this.connectInProgress = true;
+        return this._connect()
+          .catch((err) => this.logger.error(`WsRequestor:${source} There is error while reconnect`, err))
+          .finally(() => this.connectInProgress = false);
+      } else {
         this.logger.debug(
           {haveWs: !!this.ws, connectInProgress: this.connectInProgress},
-          'WsRequestor:_onSocketClosed time to reconnect');
-        if (!this.ws && !this.connectInProgress) {
-          this.connectInProgress = true;
-          return this._connect()
-            .catch((err) => this.logger.error('WsRequestor:_onSocketClosed There is error while reconnect', err))
-            .finally(() => this.connectInProgress = false);
-        }
-      }, this.backoffMs);
-      this.backoffMs = this.backoffMs < 2000 ? this.backoffMs * 2 : (this.backoffMs + 2000);
-    }
+          `WsRequestor:_scheduleReconnect skipping reconnect attempt (${source}) - conditions not met`);
+      }
+    }, this.backoffMs);
+    this.backoffMs = this.backoffMs < 2000 ? this.backoffMs * 2 : (this.backoffMs + 2000);
   }
 
   _onMessage(content, isBinary) {
@@ -392,8 +489,9 @@ class WsRequestor extends BaseRequestor {
     /* messages must be JSON format */
     try {
       const obj = JSON.parse(content);
+      this.logger.debug({obj}, 'WsRequestor:_onMessage - received message');
       //const {type, msgid, command, call_sid = this.call_sid, queueCommand = false, data} = obj;
-      const {type, msgid, command, queueCommand = false, data} = obj;
+      const {type, msgid, command, queueCommand = false, tool_call_id, data} = obj;
       const call_sid = obj.callSid || this.call_sid;
 
       //this.logger.debug({obj}, 'WsRequestor:request websocket: received');
@@ -407,8 +505,8 @@ class WsRequestor extends BaseRequestor {
 
         case 'command':
           assert.ok(command, 'command property not supplied');
-          assert.ok(data, 'data property not supplied');
-          this._recvCommand(msgid, command, call_sid, queueCommand, data);
+          assert.ok(data || MTYPE_NO_DATA.includes(command), 'data property not supplied');
+          this._recvCommand(msgid, command, call_sid, queueCommand, tool_call_id, data);
           break;
 
         default:
@@ -416,6 +514,21 @@ class WsRequestor extends BaseRequestor {
       }
     } catch (err) {
       this.logger.info({err, content}, 'WsRequestor:_onMessage - invalid incoming message');
+      const params = {
+        msg: 'InvalidMessage',
+        details: err.message,
+        content: Buffer.from(content).toString('utf-8')
+      };
+      const {writeAlerts, AlertType} = this.Alerter;
+      writeAlerts({
+        account_sid: this.account_sid,
+        alert_type: AlertType.INVALID_APP_PAYLOAD,
+        target_sid: this.call_sid,
+        message: err.message,
+
+      }).catch((err) => this.logger.info({err}, 'Error generating alert for invalid message'));
+      this.request('jambonz:error', '/error', params)
+        .catch((err) => this.logger.debug({err}, 'WsRequestor:_onMessage - Error sending'));
     }
   }
 
@@ -432,10 +545,10 @@ class WsRequestor extends BaseRequestor {
     success && success(data);
   }
 
-  _recvCommand(msgid, command, call_sid, queueCommand, data) {
+  _recvCommand(msgid, command, call_sid, queueCommand, tool_call_id, data) {
     // TODO: validate command
     this.logger.debug({msgid, command, call_sid, queueCommand, data}, 'received command');
-    this.emit('command', {msgid, command, call_sid, queueCommand, data});
+    this.emit('command', {msgid, command, call_sid, queueCommand, tool_call_id, data});
   }
 }
 

package.json

@@ -1,6 +1,6 @@
 {
   "name": "jambonz-feature-server",
-  "version": "0.9.0",
+  "version": "0.9.5",
   "main": "app.js",
   "engines": {
     "node": ">= 18.x"
@@ -27,14 +27,15 @@
   "dependencies": {
     "@aws-sdk/client-auto-scaling": "^3.549.0",
     "@aws-sdk/client-sns": "^3.549.0",
-    "@jambonz/db-helpers": "^0.9.6",
+    "@jambonz/db-helpers": "^0.9.18",
     "@jambonz/http-health-check": "^0.0.1",
     "@jambonz/mw-registrar": "^0.2.7",
-    "@jambonz/realtimedb-helpers": "^0.8.8",
-    "@jambonz/speech-utils": "^0.1.11",
+    "@jambonz/realtimedb-helpers": "^0.8.15",
+    "@jambonz/speech-utils": "^0.2.26",
     "@jambonz/stats-collector": "^0.1.10",
-    "@jambonz/time-series": "^0.2.8",
-    "@jambonz/verb-specifications": "^0.0.74",
+    "@jambonz/time-series": "^0.2.14",
+    "@jambonz/verb-specifications": "^0.0.119",
+    "@modelcontextprotocol/sdk": "^1.9.0",
     "@opentelemetry/api": "^1.8.0",
     "@opentelemetry/exporter-jaeger": "^1.23.0",
     "@opentelemetry/exporter-trace-otlp-http": "^0.50.0",
@@ -47,24 +48,21 @@
     "bent": "^7.3.12",
     "debug": "^4.3.4",
     "deepcopy": "^2.1.0",
-    "drachtio-fsmrf": "^3.0.43",
-    "drachtio-srf": "^4.5.35",
+    "drachtio-fsmrf": "^4.1.2",
+    "drachtio-srf": "^5.0.14",
     "express": "^4.19.2",
     "express-validator": "^7.0.1",
-    "ip": "^2.0.1",
     "moment": "^2.30.1",
     "parse-url": "^9.2.0",
-    "pino": "^8.20.0",
+    "pino": "^10.1.0",
     "polly-ssml-split": "^0.1.0",
-    "proxyquire": "^2.1.3",
-    "sdp-transform": "^2.14.2",
+    "sdp-transform": "^2.15.0",
     "short-uuid": "^5.1.0",
     "sinon": "^17.0.1",
     "to-snake-case": "^1.0.0",
-    "undici": "^6.19.2",
-    "uuid-random": "^1.3.2",
+    "undici": "^7.5.0",
     "verify-aws-sns-signature": "^0.1.0",
-    "ws": "^8.17.1",
+    "ws": "^8.18.0",
     "xml2js": "^0.6.2"
   },
   "devDependencies": {
@@ -72,6 +70,7 @@
     "eslint": "7.32.0",
     "eslint-plugin-promise": "^6.1.1",
     "nyc": "^15.1.0",
+    "proxyquire": "^2.1.3",
     "tape": "^5.7.5"
   },
   "optionalDependencies": {

test/create-call-test.js

@@ -222,3 +222,62 @@ test('test create-call app_json', async(t) => {
     t.error(err);
   }
 });
+
+test('test create-call timeLimit', async(t) => {
+  clearModule.all();
+  const {srf, disconnect} = require('../app');
+
+  try {
+    await connect(srf);
+
+
+    // GIVEN
+    let from = 'create-call-app-json';
+    let account_sid = 'bb845d4b-83a9-4cde-a6e9-50f3743bab3f';
+
+    // Give UAS app time to come up
+    const p = sippUac('uas.xml', '172.38.0.10', from);
+    await waitFor(1000);
+
+    const startTime = Date.now();
+
+    const app_json = `[
+      {
+        "verb": "pause",
+        "length": 7
+      }
+    ]`;
+
+    const post = bent('http://127.0.0.1:3000/', 'POST', 'json', 201);
+    post('v1/createCall', {
+      'account_sid':account_sid,
+      "call_hook": {
+        "url": "http://127.0.0.1:3100/",
+        "method": "POST",
+        "username": "username",
+        "password": "password"
+      },
+      app_json,
+      "from": from,
+      "to": {
+        "type": "phone",
+        "number": "15583084809"
+      },
+      "timeLimit": 1,
+      "speech_recognizer_vendor": "google",
+      "speech_recognizer_language": "en"
+    });
+
+    //THEN
+    await p;
+    const endTime = Date.now();
+
+    t.ok(endTime - startTime < 2000, 'create-call: timeLimit is respected');
+
+    disconnect();
+  } catch (err) {
+    console.log(`error received: ${err}`);
+    disconnect();
+    t.error(err);
+  }
+});

test/db/jambones-sql.sql

@@ -1,4 +1,5 @@
 /* SQLEditor (MySQL (2))*/
+
 SET FOREIGN_KEY_CHECKS=0;
 
 DROP TABLE IF EXISTS account_static_ips;
@@ -53,6 +54,8 @@ DROP TABLE IF EXISTS signup_history;
 
 DROP TABLE IF EXISTS smpp_addresses;
 
+DROP TABLE IF EXISTS google_custom_voices;
+
 DROP TABLE IF EXISTS speech_credentials;
 
 DROP TABLE IF EXISTS system_information;
@@ -136,6 +139,9 @@ account_sid CHAR(36) NOT NULL,
 is_active BOOLEAN NOT NULL DEFAULT 1,
 username VARCHAR(64),
 password VARCHAR(1024),
+allow_direct_app_calling BOOLEAN NOT NULL DEFAULT 1,
+allow_direct_queue_calling BOOLEAN NOT NULL DEFAULT 1,
+allow_direct_user_calling BOOLEAN NOT NULL DEFAULT 1,
 PRIMARY KEY (client_sid)
 );
 
@@ -338,11 +344,25 @@ label VARCHAR(64),
 PRIMARY KEY (speech_credential_sid)
 );
 
+CREATE TABLE google_custom_voices
+(
+google_custom_voice_sid CHAR(36) NOT NULL UNIQUE ,
+speech_credential_sid CHAR(36) NOT NULL,
+model VARCHAR(512) NOT NULL,
+reported_usage ENUM('REPORTED_USAGE_UNSPECIFIED','REALTIME','OFFLINE') DEFAULT 'REALTIME',
+name VARCHAR(64) NOT NULL,
+voice_cloning_key MEDIUMTEXT,
+use_voice_cloning_key BOOLEAN DEFAULT false,
+PRIMARY KEY (google_custom_voice_sid)
+);
+
 CREATE TABLE system_information
 (
 domain_name VARCHAR(255),
 sip_domain_name VARCHAR(255),
-monitoring_domain_name VARCHAR(255)
+monitoring_domain_name VARCHAR(255),
+private_network_cidr VARCHAR(8192),
+log_level ENUM('info', 'debug') NOT NULL DEFAULT 'info'
 );
 
 CREATE TABLE users
@@ -437,11 +457,14 @@ CREATE TABLE sip_gateways
 sip_gateway_sid CHAR(36),
 ipv4 VARCHAR(128) NOT NULL COMMENT 'ip address or DNS name of the gateway.  For gateways providing inbound calling service, ip address is required.',
 netmask INTEGER NOT NULL DEFAULT 32,
-port INTEGER NOT NULL DEFAULT 5060 COMMENT 'sip signaling port',
+port INTEGER COMMENT 'sip signaling port',
 inbound BOOLEAN NOT NULL COMMENT 'if true, whitelist this IP to allow inbound calls from the gateway',
 outbound BOOLEAN NOT NULL COMMENT 'if true, include in least-cost routing when placing calls to the PSTN',
 voip_carrier_sid CHAR(36) NOT NULL,
 is_active BOOLEAN NOT NULL DEFAULT 1,
+send_options_ping BOOLEAN NOT NULL DEFAULT 0,
+use_sips_scheme BOOLEAN NOT NULL DEFAULT 0,
+pad_crypto BOOLEAN NOT NULL DEFAULT 0,
 protocol ENUM('udp','tcp','tls', 'tls/srtp') DEFAULT 'udp' COMMENT 'Outbound call protocol',
 PRIMARY KEY (sip_gateway_sid)
 ) COMMENT='A whitelisted sip gateway used for origination/termination';
@@ -478,11 +501,19 @@ messaging_hook_sid CHAR(36) COMMENT 'webhook to call for inbound SMS/MMS ',
 app_json TEXT,
 speech_synthesis_vendor VARCHAR(64) NOT NULL DEFAULT 'google',
 speech_synthesis_language VARCHAR(12) NOT NULL DEFAULT 'en-US',
-speech_synthesis_voice VARCHAR(64),
+speech_synthesis_voice VARCHAR(256),
 speech_synthesis_label VARCHAR(64),
 speech_recognizer_vendor VARCHAR(64) NOT NULL DEFAULT 'google',
 speech_recognizer_language VARCHAR(64) NOT NULL DEFAULT 'en-US',
 speech_recognizer_label VARCHAR(64),
+use_for_fallback_speech BOOLEAN DEFAULT false,
+fallback_speech_synthesis_vendor VARCHAR(64),
+fallback_speech_synthesis_language VARCHAR(12),
+fallback_speech_synthesis_voice VARCHAR(256),
+fallback_speech_synthesis_label VARCHAR(64),
+fallback_speech_recognizer_vendor VARCHAR(64),
+fallback_speech_recognizer_language VARCHAR(64),
+fallback_speech_recognizer_label VARCHAR(64),
 created_at DATETIME NOT NULL DEFAULT CURRENT_TIMESTAMP,
 record_all_calls BOOLEAN NOT NULL DEFAULT false,
 PRIMARY KEY (application_sid)
@@ -525,6 +556,7 @@ siprec_hook_sid CHAR(36),
 record_all_calls BOOLEAN NOT NULL DEFAULT false,
 record_format VARCHAR(16) NOT NULL DEFAULT 'mp3',
 bucket_credential VARCHAR(8192) COMMENT 'credential used to authenticate with storage service',
+enable_debug_log BOOLEAN NOT NULL DEFAULT false,
 PRIMARY KEY (account_sid)
 ) COMMENT='An enterprise that uses the platform for comm services';
 
@@ -619,6 +651,10 @@ ALTER TABLE speech_credentials ADD FOREIGN KEY service_provider_sid_idxfk_5 (ser
 CREATE INDEX account_sid_idx ON speech_credentials (account_sid);
 ALTER TABLE speech_credentials ADD FOREIGN KEY account_sid_idxfk_8 (account_sid) REFERENCES accounts (account_sid);
 
+CREATE INDEX google_custom_voice_sid_idx ON google_custom_voices (google_custom_voice_sid);
+CREATE INDEX speech_credential_sid_idx ON google_custom_voices (speech_credential_sid);
+ALTER TABLE google_custom_voices ADD FOREIGN KEY speech_credential_sid_idxfk (speech_credential_sid) REFERENCES speech_credentials (speech_credential_sid) ON DELETE CASCADE;
+
 CREATE INDEX user_sid_idx ON users (user_sid);
 CREATE INDEX email_idx ON users (email);
 CREATE INDEX phone_idx ON users (phone);
@@ -704,4 +740,5 @@ ALTER TABLE accounts ADD FOREIGN KEY queue_event_hook_sid_idxfk (queue_event_hoo
 ALTER TABLE accounts ADD FOREIGN KEY device_calling_application_sid_idxfk (device_calling_application_sid) REFERENCES applications (application_sid);
 
 ALTER TABLE accounts ADD FOREIGN KEY siprec_hook_sid_idxfk (siprec_hook_sid) REFERENCES applications (application_sid);
-SET FOREIGN_KEY_CHECKS=1;
+
+SET FOREIGN_KEY_CHECKS=1;

test/dial-tests.js

@@ -3,9 +3,8 @@ const { sippUac } = require('./sipp')('test_fs');
 const bent = require('bent');
 const getJSON = bent('json')
 const clearModule = require('clear-module');
-const {provisionCallHook} = require('./utils')
-
-const sleepFor = (ms) => new Promise((r) => setTimeout(r, ms));
+const {provisionCallHook} = require('./utils');
+const { sleepFor } = require('../lib/utils/helpers');
 
 process.on('unhandledRejection', (reason, p) => {
   console.log('Unhandled Rejection at: Promise', p, 'reason:', reason);

test/docker-compose-testbed.yaml

@@ -42,7 +42,7 @@ services:
         ipv4_address: 172.38.0.7
 
   drachtio:
-    image: drachtio/drachtio-server:0.8.25-rc8
+    image: drachtio/drachtio-server:0.8.26
     restart: always
     command: drachtio --contact "sip:*;transport=udp" --mtu 4096 --address 0.0.0.0 --port 9022
     ports:
@@ -57,7 +57,7 @@ services:
         condition: service_healthy
 
   freeswitch:
-    image: drachtio/drachtio-freeswitch-mrf:0.7.3
+    image: drachtio/drachtio-freeswitch-mrf:0.9.2-4
     restart: always
     command: freeswitch --rtp-range-start 20000 --rtp-range-end 20100
     environment:

test/http-requestor-retry-test.js

@@ -0,0 +1,151 @@
+// Test for HttpRequestor retry functionality
+const test = require('tape');
+const sinon = require('sinon');
+const proxyquire = require('proxyquire').noCallThru();
+const { createMocks, setupBaseRequestorMocks } = require('./utils/mock-helper');
+
+// Create mocks
+const mocks = createMocks();
+
+// Mock timeSeries module
+const timeSeriesMock = sinon.stub().returns(mocks.MockAlerter);
+
+// Mock the config with required properties
+const configMock = {
+  HTTP_POOL: '0',
+  HTTP_POOLSIZE: '10',
+  HTTP_PIPELINING: '1',
+  HTTP_TIMEOUT: 5000,
+  HTTP_PROXY_IP: null,
+  HTTP_PROXY_PORT: null,
+  HTTP_PROXY_PROTOCOL: null,
+  NODE_ENV: 'test',
+  HTTP_USER_AGENT_HEADER: 'test-agent'
+};
+
+// Mock db-helpers
+const dbHelpersMock = mocks.MockDbHelpers;
+
+// Require HttpRequestor with mocked dependencies
+const BaseRequestor = proxyquire('../lib/utils/base-requestor', {
+  '@jambonz/time-series': timeSeriesMock,
+  '../config': configMock,
+  '../../': { srf: { locals: { stats: mocks.MockStats } } }
+});
+
+// Setup BaseRequestor mocks
+setupBaseRequestorMocks(BaseRequestor);
+
+// Require HttpRequestor with mocked dependencies
+const HttpRequestor = proxyquire('../lib/utils/http-requestor', {
+  './base-requestor': BaseRequestor,
+  '../config': configMock,
+  '@jambonz/db-helpers': dbHelpersMock
+});
+
+// Setup utility function
+const setupRequestor = () => {
+  const hook = { url: 'http://localhost/test', method: 'POST' };
+  const requestor = new HttpRequestor(mocks.MockLogger, 'AC123', hook, 'testsecret');
+  requestor.stats = mocks.MockStats;
+  return requestor;
+};
+
+// Cleanup function for tests
+const cleanup = (requestor) => {
+  sinon.restore();
+  if (requestor && requestor.close) requestor.close();
+};
+
+test('HttpRequestor: should retry on connection errors when specified in hash', async (t) => {
+  const requestor = setupRequestor();
+  
+  // Setup a URL with retry params in the hash
+  const urlWithRetry = 'http://localhost/test#rc=3&rp=ct,5xx';
+  
+  // First two calls fail with connection refused, third succeeds
+  const requestStub = sinon.stub(requestor.client, 'request');
+  const error = new Error('Connection refused');
+  error.code = 'ECONNREFUSED';
+  
+  // Fail twice, succeed on third try
+  requestStub.onCall(0).rejects(error);
+  requestStub.onCall(1).rejects(error);
+  requestStub.onCall(2).resolves({
+    statusCode: 200,
+    headers: { 'content-type': 'application/json' },
+    body: { json: async () => ({ success: true }) }
+  });
+  
+  try {
+    const hook = { url: urlWithRetry, method: 'GET' };
+    const result = await requestor.request('verb:hook', hook, null);
+    
+    t.equal(requestStub.callCount, 3, 'Should have retried twice for a total of 3 calls');
+    t.deepEqual(result, { success: true }, 'Should return successful response');
+  } catch (err) {
+    t.fail(`Should not throw an error: ${err.message}`);
+  }
+  
+  cleanup(requestor);
+  t.end();
+});
+
+test('HttpRequestor: should respect retry count (rc) from hash', async (t) => {
+  const requestor = setupRequestor();
+  
+  // Setup a URL with retry params in the hash - only retry once
+  const urlWithRetry = 'http://localhost/test#rc=1&rp=ct';
+  
+  // All calls fail with connection refused
+  const requestStub = sinon.stub(requestor.client, 'request');
+  const error = new Error('Connection refused');
+  error.code = 'ECONNREFUSED';
+  
+  // Always fail
+  requestStub.rejects(error);
+  
+  try {
+    const hook = { url: urlWithRetry, method: 'GET' };
+    await requestor.request('verb:hook', hook, null);
+    t.fail('Should have thrown an error');
+  } catch (err) {
+    t.equal(requestStub.callCount, 2, 'Should have retried once for a total of 2 calls');
+    t.equal(err.code, 'ECONNREFUSED', 'Should throw the original error');
+  }
+  
+  cleanup(requestor);
+  t.end();
+});
+
+test('HttpRequestor: should respect retry policy (rp) from hash', async (t) => {
+  const requestor = setupRequestor();
+  
+  // Setup a URL with retry params in hash - only retry on 5xx errors
+  const urlWithRetry = 'http://localhost/test#rc=2&rp=5xx';
+  
+  // Fail with 404 (should not retry since rp=5xx)
+  const requestStub = sinon.stub(requestor.client, 'request');
+  requestStub.resolves({
+    statusCode: 404,
+    headers: {},
+    body: {}
+  });
+  
+  try {
+    const hook = { url: urlWithRetry, method: 'GET' };
+    await requestor.request('verb:hook', hook, null);
+    t.fail('Should have thrown an error');
+  } catch (err) {
+    t.equal(requestStub.callCount, 1, 'Should not retry on 404 when rp=5xx');
+    t.equal(err.statusCode, 404, 'Should throw 404 error');
+  }
+  
+  cleanup(requestor);
+  t.end();
+});
+
+module.exports = {
+  setupRequestor,
+  cleanup
+};

test/http-requestor-unit-test.js

@@ -0,0 +1,214 @@
+const test = require('tape');
+const sinon = require('sinon');
+const { createMockedRequestors } = require('./utils/test-mocks');
+
+// Use the shared mocks and helpers
+const {
+  HttpRequestor,
+  setupRequestor,
+  cleanup
+} = createMockedRequestors();
+
+// All prototype overrides and setup are now handled in test-mocks.js
+
+// --- TESTS ---
+test('HttpRequestor: constructor sets up properties correctly', (t) => {
+  const requestor = setupRequestor();
+  t.equal(requestor.method, 'POST', 'method should be POST');
+  t.equal(requestor.url, 'http://localhost/test', 'url should be set');
+  t.equal(typeof requestor.client, 'object', 'client should be an object');
+  cleanup(requestor);
+  t.end();
+});
+
+test('HttpRequestor: constructor with username/password sets auth header', (t) => {
+  const { mocks, HttpRequestor } = createMockedRequestors();
+  const logger = mocks.logger;
+  const hook = {
+    url: 'http://localhost/test',
+    method: 'POST',
+    username: 'user',
+    password: 'pass'
+  };
+  const requestor = new HttpRequestor(logger, 'AC123', hook, 'secret');
+  t.ok(requestor.authHeader.Authorization, 'Authorization header should be set');
+  t.ok(requestor.authHeader.Authorization.startsWith('Basic '), 'Should be Basic auth');
+  cleanup(requestor);
+  t.end();
+});
+
+test('HttpRequestor: request should return JSON on 200 response', async (t) => {
+  const requestor = setupRequestor();
+  const expectedResponse = { success: true, data: [1, 2, 3] };
+  const fakeBody = { json: async () => expectedResponse };
+  sinon.stub(requestor.client, 'request').resolves({
+    statusCode: 200,
+    headers: { 'content-type': 'application/json' },
+    body: fakeBody
+  });
+  try {
+    const hook = { url: 'http://localhost/test', method: 'POST' };
+    const result = await requestor.request('verb:hook', hook, { foo: 'bar' });
+    t.deepEqual(result, expectedResponse, 'Should return parsed JSON');
+    const requestCall = requestor.client.request.getCall(0);
+    const opts = requestCall.args[0];
+    t.equal(opts.method, 'POST', 'method should be POST');
+    t.ok(opts.headers['X-Signature'], 'Should include signature header');
+    t.ok(opts.body, 'Should include request body');
+  } catch (err) {
+    t.fail(err);
+  }
+  cleanup(requestor);
+  t.end();
+});
+
+test('HttpRequestor: request should handle non-200 responses', async (t) => {
+  const requestor = setupRequestor();
+  sinon.stub(requestor.client, 'request').resolves({
+    statusCode: 404,
+    headers: {},
+    body: {}
+  });
+  try {
+    const hook = { url: 'http://localhost/test', method: 'POST' };
+    await requestor.request('verb:hook', hook, { foo: 'bar' });
+    t.fail('Should have thrown an error');
+  } catch (err) {
+    t.ok(err, 'Should throw an error');
+    t.equal(err.statusCode, 404, 'Error should contain status code');
+  }
+  cleanup(requestor);
+  t.end();
+});
+
+test('HttpRequestor: request should handle ECONNREFUSED error', async (t) => {
+  const requestor = setupRequestor();
+  const error = new Error('Connection refused');
+  error.code = 'ECONNREFUSED';
+  sinon.stub(requestor.client, 'request').rejects(error);
+  try {
+    const hook = { url: 'http://localhost/test', method: 'POST' };
+    await requestor.request('verb:hook', hook, { foo: 'bar' });
+    t.fail('Should have thrown an error');
+  } catch (err) {
+    t.equal(err.code, 'ECONNREFUSED', 'Should pass through the error');
+  }
+  cleanup(requestor);
+  t.end();
+});
+
+test('HttpRequestor: request should skip jambonz:error type', async (t) => {
+  const requestor = setupRequestor();
+  const spy = sinon.spy(requestor.client, 'request');
+  const hook = { url: 'http://localhost/test', method: 'POST' };
+  const result = await requestor.request('jambonz:error', hook, { foo: 'bar' });
+  t.equal(result, undefined, 'Should return undefined');
+  t.equal(spy.callCount, 0, 'Should not call request method');
+  cleanup(requestor);
+  t.end();
+});
+
+test('HttpRequestor: request should handle array response', async (t) => {
+  const requestor = setupRequestor();
+  const fakeBody = { json: async () => [{ id: 1 }, { id: 2 }] };
+  sinon.stub(requestor.client, 'request').resolves({
+    statusCode: 200,
+    headers: { 'content-type': 'application/json' },
+    body: fakeBody
+  });
+  try {
+    const hook = { url: 'http://localhost/test', method: 'POST' };
+    const result = await requestor.request('verb:hook', hook, { foo: 'bar' });
+    t.ok(Array.isArray(result), 'Should return an array');
+    t.equal(result.length, 2, 'Array should have 2 items');
+  } catch (err) {
+    t.fail(err);
+  }
+  cleanup(requestor);
+  t.end();
+});
+
+test('HttpRequestor: request should handle llm:tool-call type', async (t) => {
+  const requestor = setupRequestor();
+  const fakeBody = { json: async () => ({ result: 'tool output' }) };
+  sinon.stub(requestor.client, 'request').resolves({
+    statusCode: 200,
+    headers: { 'content-type': 'application/json' },
+    body: fakeBody
+  });
+  try {
+    const hook = { url: 'http://localhost/test', method: 'POST' };
+    const result = await requestor.request('llm:tool-call', hook, { tool: 'test' });
+    t.deepEqual(result, { result: 'tool output' }, 'Should return the parsed JSON');
+  } catch (err) {
+    t.fail(err);
+  }
+  cleanup(requestor);
+  t.end();
+});
+
+test('HttpRequestor: close should close the client if not using pools', (t) => {
+  // Ensure HTTP_POOL is set to false to disable pool usage
+  const oldHttpPool = process.env.HTTP_POOL;
+  process.env.HTTP_POOL = '0';
+
+  const requestor = setupRequestor();
+  // Make sure _usePools is false
+  requestor._usePools = false;
+
+  // Replace the client.close with a spy function
+  const closeSpy = sinon.spy();
+  requestor.client.close = closeSpy;
+
+  // Set client.closed to false to ensure the condition is met
+  requestor.client.closed = false;
+
+  // Call close
+  requestor.close();
+
+  // Check if the spy was called
+  t.ok(closeSpy.calledOnce, 'Should call client.close');
+
+  // Restore HTTP_POOL
+  process.env.HTTP_POOL = oldHttpPool;
+
+  // Don't call cleanup(requestor) as it would try to call client.close again
+  sinon.restore();
+  t.end();
+});
+
+test('HttpRequestor: request should handle URLs with fragments', async (t) => {
+  const requestor = setupRequestor();
+  // Use the same host/port as the base client to avoid creating a new client
+  const urlWithFragment = 'http://localhost?param1=value1#rc=5&rp=4xx,5xx,ct';
+  const expectedResponse = { status: 'success' };
+  const fakeBody = { json: async () => expectedResponse };
+
+  // Stub the request method
+  const requestStub = sinon.stub(requestor.client, 'request').callsFake((opts) => {
+    return Promise.resolve({
+      statusCode: 200,
+      headers: { 'content-type': 'application/json' },
+      body: fakeBody
+    });
+  });
+  try {
+    const hook = { url: urlWithFragment, method: 'GET' };
+    const result = await requestor.request('verb:hook', hook, null);
+    t.deepEqual(result, expectedResponse, 'Should return the parsed JSON response');
+    const requestCall = requestStub.getCall(0);
+    const opts = requestCall.args[0];
+    t.ok(opts.query && opts.query.param1 === 'value1', 'Query parameters should be parsed');
+    t.equal(opts.path, '/', 'Path should be extracted from URL');
+    t.notOk(opts.query && opts.query.rc, 'Fragment should not be included in query parameters');
+  } catch (err) {
+    t.fail(err);
+  }
+  cleanup(requestor);
+  t.end();
+});
+
+// test('HttpRequestor: request should handle URLs with query parameters', async (t) => {
+//   t.pass('Restored original require function');
+//   t.end();
+// });

test/index.js

@@ -1,4 +1,8 @@
+require('./ws-requestor-retry-unit-test');
+require('./test_ws_retry_comprehensive');
 require('./ws-requestor-unit-test');
+require('./http-requestor-retry-test');
+require('./http-requestor-unit-test');
 require('./unit-tests');
 require('./docker_start');
 require('./create-test-db');
@@ -12,6 +16,7 @@ require('./sip-request-tests');
 require('./create-call-test');
 require('./play-tests');
 require('./sip-refer-tests');
+require('./sip-refer-handler-tests');
 require('./listen-tests');
 require('./config-test');
 require('./queue-test');

test/queue-test.js

@@ -3,6 +3,7 @@ const { sippUac } = require('./sipp')('test_fs');
 const clearModule = require('clear-module');
 const {provisionCallHook, provisionActionHook, provisionAnyHook} = require('./utils');
 const bent = require('bent');
+const { sleepFor } = require('../lib/utils/helpers');
 const getJSON = bent('json');
 
 process.on('unhandledRejection', (reason, p) => {
@@ -17,8 +18,6 @@ function connect(connectable) {
   });
 }
 
-const sleepFor = (ms) => new Promise((resolve) => setTimeout(() => resolve(), ms));
-
 test('\'enqueue-dequeue\' tests', async(t) => {
 
   clearModule.all();

test/scenarios/uas-dial-refer.xml

@@ -0,0 +1,117 @@
+<?xml version="1.0" encoding="ISO-8859-1" ?>
+<!DOCTYPE scenario SYSTEM "sipp.dtd">
+
+<scenario name="UAS that accepts call and sends REFER">
+  <!-- Receive incoming INVITE -->
+  <recv request="INVITE" crlf="true">
+    <action>
+      <ereg regexp=".*" search_in="hdr" header="Subject:" assign_to="1" />
+      <ereg regexp=".*" search_in="hdr" header="From:" assign_to="2" />
+    </action>
+  </recv>
+
+  <!-- Send 180 Ringing -->
+  <send>
+    <![CDATA[
+      SIP/2.0 180 Ringing
+      [last_Via:]
+      [last_From:]
+      [last_To:];tag=[pid]SIPpTag01[call_number]
+      [last_Call-ID:]
+      [last_CSeq:]
+      [last_Record-Route:]
+      Subject:[$1]
+      Content-Length: 0
+    ]]>
+  </send>
+
+  <!-- Send 200 OK with SDP -->
+  <send>
+    <![CDATA[
+      SIP/2.0 200 OK
+      [last_Via:]
+      [last_From:]
+      [last_To:];tag=[pid]SIPpTag01[call_number]
+      [last_Call-ID:]
+      [last_CSeq:]
+      [last_Record-Route:]
+      Subject:[$1]
+      Contact: <sip:[local_ip]:[local_port];transport=[transport]>
+      Content-Type: application/sdp
+      Content-Length: [len]
+
+      v=0
+      o=user1 53655765 2353687637 IN IP[local_ip_type] [local_ip]
+      s=-
+      c=IN IP[media_ip_type] [media_ip]
+      t=0 0
+      m=audio [media_port] RTP/AVP 0
+      a=rtpmap:0 PCMU/8000
+    ]]>
+  </send>
+
+<recv request="ACK" rtd="true" crlf="true">
+  <action>
+    <!-- Check if this is NOT the first call (tag ends with 012 or higher) -->
+    <ereg regexp="tag=1SIPpTag01[2-9]" search_in="hdr" header="To:" assign_to="3" />
+    <log message="Not first call check result: [$3]"/>
+  </action>
+</recv>
+
+<!-- Skip REFER if we found a non-first call tag -->
+<nop next="skip_refer" test="3" value="" compare="not_equal">
+  <action>
+    <log message="Found non-first call tag [$3], skipping REFER"/>
+  </action>
+</nop>
+
+<!-- Wait a moment, then send REFER (only on first call) -->
+<pause milliseconds="1000"/>
+
+<nop>
+  <action>
+    <log message="Sending REFER for first call"/>
+  </action>
+</nop>
+
+<!-- Send REFER (only on first iteration) -->
+  <send retrans="500">
+    <![CDATA[
+      REFER sip:service@[remote_ip]:[remote_port] SIP/2.0
+      Via: SIP/2.0/[transport] [local_ip]:[local_port];branch=[branch]
+      From: <sip:[local_ip]:[local_port]>;tag=[pid]SIPpTag01[call_number]
+      To: [$2]
+      [last_Call-ID:]
+      CSeq: 2 REFER
+      Contact: <sip:[local_ip]:[local_port];transport=[transport]>
+      Max-Forwards: 70
+      X-Call-Number: [call_number]
+      Refer-To: <sip:+15551234567@example.com>
+      Referred-By: <sip:[local_ip]:[local_port]>
+      Content-Length: 0
+    ]]>
+  </send>
+
+  <!-- Expect 202 Accepted (only on first iteration) -->
+  <recv response="202"/>
+  
+  <label id="skip_refer"/>
+
+  <!-- Wait for BYE from feature server -->
+  <recv request="BYE"/>
+
+  <!-- Send 200 OK to BYE -->
+  <send>
+    <![CDATA[
+      SIP/2.0 200 OK
+      [last_Via:]
+      [last_From:]
+      [last_To:]
+      [last_Call-ID:]
+      [last_CSeq:]
+      Contact: <sip:[local_ip]:[local_port];transport=[transport]>
+      Content-Length: 0
+    ]]>
+  </send>
+
+</scenario>

test/sip-refer-handler-tests.js

@@ -0,0 +1,90 @@
+const test = require('tape');
+const { sippUac } = require('./sipp')('test_fs');
+const bent = require('bent');
+const getJSON = bent('json')
+const clearModule = require('clear-module');
+const {provisionCallHook} = require('./utils');
+const { sleepFor } = require('../lib/utils/helpers');
+
+process.on('unhandledRejection', (reason, p) => {
+  console.log('Unhandled Rejection at: Promise', p, 'reason:', reason);
+});
+  
+function connect(connectable) {
+  return new Promise((resolve, reject) => {
+    connectable.on('connect', () => {
+      return resolve();
+    });
+  });
+}
+
+test('when parent leg recvs REFER it should end the dial after adulting child leg', async(t) => {
+    clearModule.all();
+    const {srf, disconnect} = require('../app');
+    try {
+      await connect(srf);
+      // wait for fs connected to drachtio server.
+      await sleepFor(1000);
+      
+      // GIVEN
+      const from = "dial_refer_handler";
+      let verbs = [
+        {
+          "verb": "dial",
+          "callerId": from,
+          "actionHook": "/actionHook",
+          "referHook": "/referHook",
+          "anchorMedia": true,
+          "target": [
+              {
+                  "type": "phone",
+                  "number": "15083084809"
+              }
+          ]
+        }
+      ];
+  
+      await provisionCallHook(from, verbs);
+  
+      // THEN
+      //const p = sippUac('uas-dial.xml', '172.38.0.10', undefined, undefined, 2);
+      const p = sippUac('uas-dial-refer.xml', '172.38.0.10', undefined, undefined, 2);
+      await sleepFor(1000);
+  
+      let account_sid = '622f62e4-303a-49f2-bbe0-eb1e1714e37a';
+  
+      let post = bent('http://127.0.0.1:3000/', 'POST', 'json', 201);
+      post('v1/createCall', {
+        'account_sid':account_sid,
+        "call_hook": {
+          "url": "http://127.0.0.1:3100/",
+          "method": "POST",
+        },
+        "from": from,
+        "to": {
+          "type": "phone",
+          "number": "15583084808"
+      }});
+  
+      await p;
+  
+      // Verify that the referHook was called
+      const obj = await getJSON(`http://127.0.0.1:3100/lastRequest/${from}_referHook`);
+      t.ok(obj.body.from === from,
+        'dial-refer-handler: referHook was called with correct from');
+      t.ok(obj.body.refer_details && obj.body.refer_details.sip_refer_to,
+        'dial-refer-handler: refer_details included in referHook');
+      t.ok(obj.body.refer_details.refer_to_user === '+15551234567',
+        'dial-refer-handler: refer_to_user correctly parsed');
+      t.ok(obj.body.refer_details.referring_call_sid,
+        'dial-refer-handler: referring_call_sid included');
+      t.ok(obj.body.refer_details.referred_call_sid,
+        'dial-refer-handler: referred_call_sid included');
+  
+      disconnect();
+    } catch (err) {
+      console.log(`error received: ${err}`);
+      disconnect();
+      t.error(err);
+    }
+});

test/sip-refer-tests.js

@@ -3,10 +3,9 @@ const { sippUac } = require('./sipp')('test_fs');
 const clearModule = require('clear-module');
 const {provisionCallHook, provisionCustomHook, provisionActionHook} = require('./utils')
 const bent = require('bent');
+const { sleepFor } = require('../lib/utils/helpers');
 const getJSON = bent('json')
 
-const sleepFor = async(ms) => new Promise(resolve => setTimeout(resolve, ms));
-
 process.on('unhandledRejection', (reason, p) => {
   console.log('Unhandled Rejection at: Promise', p, 'reason:', reason);
 });
@@ -59,6 +58,46 @@ test('\'refer\' tests w/202 and NOTIFY', {timeout: 25000}, async(t) => {
   }
 });
 
+test('\'refer\' tests tel:', {timeout: 25000}, async(t) => {
+  clearModule.all();
+  const {srf, disconnect} = require('../app');
+
+  try {
+    await connect(srf);
+
+    // GIVEN
+    const verbs = [
+      {
+        verb: 'say',
+        text: 'silence_stream://100'
+      },
+      {
+        verb: 'sip:refer',
+        referTo: 'tel:+1234567890',
+        actionHook: '/actionHook'
+      }
+    ];
+    const noVerbs = [];
+
+    const from = 'refer_with_tel';
+    await provisionCallHook(from, verbs);
+    await provisionActionHook(from, noVerbs)
+
+    // THEN
+    await sippUac('uac-refer-with-notify.xml', '172.38.0.10', from);
+    t.pass('refer: successfully received 202 Accepted');
+    await sleepFor(1000);
+    const obj  = await getJSON(`http:127.0.0.1:3100/lastRequest/${from}_actionHook`);
+    t.ok(obj.body.final_referred_call_status === 200, 'refer: successfully received NOTIFY with 200 OK');
+    // console.log(`obj: ${JSON.stringify(obj)}`);
+    disconnect();
+  } catch (err) {
+    console.log(`error received: ${err}`);
+    disconnect();
+    t.error(err);
+  }
+});
+
 test('\'refer\' tests w/202 but no NOTIFY', {timeout: 25000}, async(t) => {
   clearModule.all();
   const {srf, disconnect} = require('../app');

test/test_ws_retry_comprehensive.js

@@ -0,0 +1,436 @@
+const test = require('tape');
+const sinon = require('sinon');
+const proxyquire = require("proxyquire");
+proxyquire.noCallThru();
+
+const {
+  JAMBONES_LOGLEVEL,  
+} = require('../lib/config');
+const logger = require('pino')({level: JAMBONES_LOGLEVEL});
+
+// Mock WebSocket specifically for retry testing
+class RetryMockWebSocket {
+  static retryScenarios = new Map();
+  static connectionAttempts = new Map();
+  static urlMapping = new Map(); // Maps cleanUrl -> originalUrl
+  
+  constructor(url, protocols, options) {
+    this.url = url;
+    this.protocols = protocols;
+    this.options = options;
+    this.eventListeners = new Map();
+    
+    // Extract scenario key from URL hash or use URL itself
+    this.scenarioKey = this.extractScenarioKey(url);
+    
+    // Track connection attempts for this scenario
+    const attempts = RetryMockWebSocket.connectionAttempts.get(this.scenarioKey) || 0;
+    RetryMockWebSocket.connectionAttempts.set(this.scenarioKey, attempts + 1);
+    
+    console.log(`RetryMockWebSocket: constructor for URL ${url}, scenarioKey="${this.scenarioKey}", attempt #${attempts + 1}`);
+    
+    // Handle connection immediately
+    setImmediate(() => {
+      this.handleConnection();
+    });
+  }
+  
+  extractScenarioKey(url) {
+    console.log(`RetryMockWebSocket: extractScenarioKey from URL: ${url}`);
+    
+    // Check if we have a mapping from cleanUrl to originalUrl
+    const originalUrl = RetryMockWebSocket.urlMapping.get(url);
+    if (originalUrl && originalUrl.includes('#')) {
+      const hash = originalUrl.split('#')[1];
+      console.log(`RetryMockWebSocket: found mapped URL with hash: ${hash}`);
+      return hash;
+    }
+    
+    // For URLs with hash parameters, use the hash as the scenario key
+    if (url.includes('#')) {
+      const hash = url.split('#')[1];
+      console.log(`RetryMockWebSocket: found hash: ${hash}`);
+      return hash; // Use hash as scenario key
+    }
+    
+    console.log(`RetryMockWebSocket: using full URL as scenario key: ${url}`);
+    return url; // Fallback to full URL
+  }
+  
+  static setRetryScenario(key, scenario) {
+    console.log(`RetryMockWebSocket: setting scenario for key "${key}":`, scenario);
+    RetryMockWebSocket.retryScenarios.set(key, scenario);
+  }
+  
+  static setUrlMapping(cleanUrl, originalUrl) {
+    console.log(`RetryMockWebSocket: mapping ${cleanUrl} -> ${originalUrl}`);
+    RetryMockWebSocket.urlMapping.set(cleanUrl, originalUrl);
+  }
+  
+  static clearScenarios() {
+    console.log('RetryMockWebSocket: clearing all scenarios');
+    RetryMockWebSocket.retryScenarios.clear();
+    RetryMockWebSocket.connectionAttempts.clear();
+    RetryMockWebSocket.urlMapping.clear();
+  }
+  
+  static getConnectionAttempts(key) {
+    return RetryMockWebSocket.connectionAttempts.get(key) || 0;
+  }
+  
+  handleConnection() {
+    const scenario = RetryMockWebSocket.retryScenarios.get(this.scenarioKey);
+    console.log(`RetryMockWebSocket: handleConnection for scenarioKey="${this.scenarioKey}", scenario found:`, !!scenario);
+    
+    if (!scenario) {
+      // Default successful connection
+      console.log(`RetryMockWebSocket: no scenario found, defaulting to success`);
+      this.simulateOpen();
+      return;
+    }
+    
+    const attemptNumber = RetryMockWebSocket.connectionAttempts.get(this.scenarioKey);
+    const behavior = scenario.attempts[attemptNumber - 1] || scenario.attempts[scenario.attempts.length - 1];
+    
+    console.log(`RetryMockWebSocket: attempt ${attemptNumber}, behavior:`, behavior);
+    
+    if (behavior.type === 'handshake-failure') {
+      // Simulate handshake failure with specific status code
+      setImmediate(() => {
+        console.log(`RetryMockWebSocket: triggering handshake failure with status ${behavior.statusCode}`);
+        if (this.eventListeners.has('unexpected-response')) {
+          const mockResponse = {
+            statusCode: behavior.statusCode || 500,
+            statusMessage: behavior.statusMessage || 'Internal Server Error',
+            headers: {}
+          };
+          const mockRequest = {
+            headers: {}
+          };
+          this.eventListeners.get('unexpected-response')(mockRequest, mockResponse);
+        }
+      });
+    } else if (behavior.type === 'network-error') {
+      // Simulate network error during connection
+      setImmediate(() => {
+        console.log(`RetryMockWebSocket: triggering network error: ${behavior.message}`);
+        if (this.eventListeners.has('error')) {
+          const error = new Error(behavior.message || 'Network error');
+          // Set proper error code for retry policy checking
+          if (behavior.message && behavior.message.includes('Connection refused')) {
+            error.code = 'ECONNREFUSED';
+          } else if (behavior.message && behavior.message.includes('timeout')) {
+            error.code = 'ETIMEDOUT';
+          } else {
+            error.code = 'ECONNREFUSED'; // Default for network errors
+          }
+          this.eventListeners.get('error')(error);
+        }
+      });
+    } else if (behavior.type === 'success') {
+      // Successful connection
+      console.log(`RetryMockWebSocket: triggering success`);
+      this.simulateOpen();
+    }
+  }
+  
+  simulateOpen() {
+    setImmediate(() => {
+      if (this.eventListeners.has('open')) {
+        console.log(`RetryMockWebSocket: calling open listener`);
+        this.eventListeners.get('open')();
+      }
+    });
+  }
+  
+  once(event, listener) {
+    console.log(`RetryMockWebSocket: registering once listener for ${event}`);
+    this.eventListeners.set(event, listener);
+    return this;
+  }
+  
+  on(event, listener) {
+    console.log(`RetryMockWebSocket: registering on listener for ${event}`);
+    this.eventListeners.set(event, listener);
+    return this;
+  }
+  
+  removeAllListeners() {
+    this.eventListeners.clear();
+  }
+  
+  send(data, callback) {
+    // For successful connections, simulate message response
+    try {
+      const json = JSON.parse(data);
+      console.log({json}, 'RetryMockWebSocket: got message from ws-requestor');
+      
+      // Simulate successful response
+      setTimeout(() => {
+        const msg = {
+          type: 'ack',
+          msgid: json.msgid,
+          command: 'command',
+          call_sid: json.call_sid,
+          queueCommand: false,
+          data: '[{"verb": "play","url": "silence_stream://5000"}]'
+        };
+        console.log({msg}, 'RetryMockWebSocket: sending ack to ws-requestor');
+        this.mockOnMessage(JSON.stringify(msg));
+      }, 50);
+      
+      if (callback) callback();
+    } catch (err) {
+      console.error('RetryMockWebSocket: Error processing send', err);
+      if (callback) callback(err);
+    }
+  }
+  
+  mockOnMessage(message, isBinary = false) {
+    if (this.eventListeners.has('message')) {
+      this.eventListeners.get('message')(message, isBinary);
+    }
+  }
+  
+  close(code) {
+    if (this.eventListeners.has('close')) {
+      this.eventListeners.get('close')(code || 1000);
+    }
+  }
+}
+
+const BaseRequestor = proxyquire('../lib/utils/base-requestor', {
+  '../../': {
+    srf: {
+      locals: {
+        stats: {
+          histogram: () => {},
+        },
+      },
+    },
+  },
+  '@jambonz/time-series': sinon.stub(),
+});
+
+const WsRequestor = proxyquire('../lib/utils/ws-requestor', {
+  './base-requestor': BaseRequestor,
+  ws: RetryMockWebSocket,
+});
+
+test('ws retry policy - 4xx error with rp=5xx should not retry', async(t) => {
+  // GIVEN
+  console.log('Starting test setup...');
+  RetryMockWebSocket.clearScenarios();
+
+  const call_sid = 'ws_no_retry_4xx';
+  
+  // Set up the URL mapping
+  const cleanUrl = 'ws://localhost:3000';
+  const originalUrl = 'ws://localhost:3000#rc=2&rp=5xx';
+  RetryMockWebSocket.setUrlMapping(cleanUrl, originalUrl);
+  
+  // Set up the retry scenario for the first attempt to fail with 400, but policy only retries 5xx
+  RetryMockWebSocket.setRetryScenario('rc=2&rp=5xx', {
+    attempts: [
+      { type: 'handshake-failure', statusCode: 400, statusMessage: 'Bad Request' }
+    ]
+  });
+
+  const hook = {
+    url: 'ws://localhost:3000#rc=2&rp=5xx', // Max 2 retries, retry only on 5xx
+    username: 'username',
+    password: 'password',
+  };
+
+  const params = {
+    callSid: call_sid,
+  };
+
+  // WHEN
+  const requestor = new WsRequestor(
+    logger,
+    'account_sid',
+    hook,
+    'webhook_secret'
+  );
+  try {
+    const result = await requestor.request('session:new', hook, params, {});
+    t.fail('Should have thrown an error');
+    t.end();
+  } catch (err) {
+    // THEN
+    const errorMessage = err.message || err.toString() || String(err);
+    t.ok(
+      errorMessage.includes('400'),
+      `ws properly failed without retry for 4xx when rp=5xx - error: ${errorMessage}`
+    );
+    t.end();
+  }
+});
+
+test('ws retry policy - 5xx error with rp=5xx should retry and succeed', async(t) => {
+  // GIVEN
+  console.log('Starting 5xx retry test setup...');
+  RetryMockWebSocket.clearScenarios();
+
+  const call_sid = 'ws_retry_5xx_success';
+  
+  // Set up the URL mapping
+  const cleanUrl = 'ws://localhost:3000';
+  const originalUrl = 'ws://localhost:3000#rc=2&rp=5xx';
+  RetryMockWebSocket.setUrlMapping(cleanUrl, originalUrl);
+  
+  // Set up the retry scenario - first attempt fails with 500, second succeeds
+  RetryMockWebSocket.setRetryScenario('rc=2&rp=5xx', {
+    attempts: [
+      { type: 'handshake-failure', statusCode: 500, statusMessage: 'Internal Server Error' },
+      { type: 'success' }
+    ]
+  });
+
+  const hook = {
+    url: 'ws://localhost:3000#rc=2&rp=5xx', // Max 2 retries, retry only on 5xx
+    username: 'username',
+    password: 'password',
+  };
+
+  const params = {
+    callSid: call_sid,
+  };
+
+  // WHEN
+  const requestor = new WsRequestor(
+    logger,
+    'account_sid',
+    hook,
+    'webhook_secret'
+  );
+  try {
+    const result = await requestor.request('session:new', hook, params, {});
+    
+    // THEN
+    t.ok(result, 'ws successfully retried and connected after 5xx error');
+    
+    // Verify that exactly 2 attempts were made
+    const attempts = RetryMockWebSocket.getConnectionAttempts('rc=2&rp=5xx');
+    t.equal(attempts, 2, 'Should have made exactly 2 connection attempts');
+    
+    t.end();
+  } catch (err) {
+    t.fail(`Should have succeeded after retry - error: ${err.message}`);
+    t.end();
+  }
+});
+
+test('ws retry policy - network error with rp=ct should retry and succeed', async(t) => {
+  // GIVEN
+  console.log('Starting network error retry test setup...');
+  RetryMockWebSocket.clearScenarios();
+
+  const call_sid = 'ws_retry_network_success';
+  
+  // Set up the URL mapping
+  const cleanUrl = 'ws://localhost:3000';
+  const originalUrl = 'ws://localhost:3000#rc=3&rp=ct';
+  RetryMockWebSocket.setUrlMapping(cleanUrl, originalUrl);
+  
+  // Set up the retry scenario - first two attempts fail with network error, third succeeds
+  RetryMockWebSocket.setRetryScenario('rc=3&rp=ct', {
+    attempts: [
+      { type: 'network-error', message: 'Connection refused' },
+      { type: 'network-error', message: 'Connection refused' },
+      { type: 'success' }
+    ]
+  });
+
+  const hook = {
+    url: 'ws://localhost:3000#rc=3&rp=ct', // Max 3 retries, retry on connection errors
+    username: 'username',
+    password: 'password',
+  };
+
+  const params = {
+    callSid: call_sid,
+  };
+
+  // WHEN
+  const requestor = new WsRequestor(
+    logger,
+    'account_sid',
+    hook,
+    'webhook_secret'
+  );
+  try {
+    const result = await requestor.request('session:new', hook, params, {});
+    
+    // THEN
+    t.ok(result, 'ws successfully retried and connected after network errors');
+    
+    // Verify that exactly 3 attempts were made
+    const attempts = RetryMockWebSocket.getConnectionAttempts('rc=3&rp=ct');
+    t.equal(attempts, 3, 'Should have made exactly 3 connection attempts');
+    
+    t.end();
+  } catch (err) {
+    t.fail(`Should have succeeded after retry - error: ${err.message}`);
+    t.end();
+  }
+});
+
+test('ws retry policy - retry exhaustion should fail with last error', async(t) => {
+  // GIVEN
+  console.log('Starting retry exhaustion test setup...');
+  RetryMockWebSocket.clearScenarios();
+
+  const call_sid = 'ws_retry_exhaustion';
+  
+  // Set up the URL mapping
+  const cleanUrl = 'ws://localhost:3000';
+  const originalUrl = 'ws://localhost:3000#rc=2&rp=5xx';
+  RetryMockWebSocket.setUrlMapping(cleanUrl, originalUrl);
+  
+  // Set up the retry scenario - all attempts fail with 500
+  RetryMockWebSocket.setRetryScenario('rc=2&rp=5xx', {
+    attempts: [
+      { type: 'handshake-failure', statusCode: 500, statusMessage: 'Internal Server Error' },
+      { type: 'handshake-failure', statusCode: 500, statusMessage: 'Internal Server Error' },
+      { type: 'handshake-failure', statusCode: 500, statusMessage: 'Internal Server Error' }
+    ]
+  });
+
+  const hook = {
+    url: 'ws://localhost:3000#rc=2&rp=5xx', // Max 2 retries, retry only on 5xx
+    username: 'username',
+    password: 'password',
+  };
+
+  const params = {
+    callSid: call_sid,
+  };
+
+  // WHEN
+  const requestor = new WsRequestor(
+    logger,
+    'account_sid',
+    hook,
+    'webhook_secret'
+  );
+  try {
+    const result = await requestor.request('session:new', hook, params, {});
+    t.fail('Should have thrown an error after exhausting retries');
+    t.end();
+  } catch (err) {
+    // THEN
+    const errorMessage = err.message || err.toString() || String(err);
+    t.ok(
+      errorMessage.includes('500'),
+      `ws properly failed after exhausting retries - error: ${errorMessage}`
+    );
+    
+    // Verify that exactly 3 attempts were made (initial + 2 retries)
+    const attempts = RetryMockWebSocket.getConnectionAttempts('rc=2&rp=5xx');
+    t.equal(attempts, 3, 'Should have made exactly 3 connection attempts (initial + 2 retries)');
+    
+    t.end();
+  }
+});

test/utils/mock-helper.js

@@ -0,0 +1,103 @@
+const sinon = require('sinon');
+
+/**
+ * Creates mock objects commonly needed for testing HttpRequestor and related classes
+ * @returns {Object} Mock objects
+ */
+const createMocks = () => {
+  // Basic logger mock
+  const MockLogger = {
+    debug: () => {},
+    info: () => {},
+    error: () => {}
+  };
+
+  // Stats mock
+  const MockStats = { 
+    histogram: () => {} 
+  };
+
+  // Alerter mock
+  const MockAlerter = {
+    AlertType: {
+      WEBHOOK_CONNECTION_FAILURE: 'WEBHOOK_CONNECTION_FAILURE',
+      WEBHOOK_STATUS_FAILURE: 'WEBHOOK_STATUS_FAILURE'
+    },
+    writeAlerts: async () => {}
+  };
+
+  // DB helpers mock
+  const MockDbHelpers = {
+    pool: {
+      getConnection: () => Promise.resolve({
+        connect: () => {},
+        on: () => {},
+        query: (sql, cb) => {
+          if (typeof cb === 'function') cb(null, []);
+          return { stream: () => ({ on: () => {} }) };
+        },
+        end: () => {}
+      }),
+      query: (...args) => {
+        const cb = args[args.length - 1];
+        if (typeof cb === 'function') cb(null, []);
+        return Promise.resolve([]);
+      }
+    },
+    camelize: (obj) => obj
+  };
+
+  // Time series mock
+  const MockTimeSeries = () => ({
+    writeAlerts: async () => {},
+    AlertType: {
+      WEBHOOK_CONNECTION_FAILURE: 'WEBHOOK_CONNECTION_FAILURE',
+      WEBHOOK_STATUS_FAILURE: 'WEBHOOK_STATUS_FAILURE'
+    }
+  });
+
+  return {
+    MockLogger,
+    MockStats,
+    MockAlerter,
+    MockDbHelpers,
+    MockTimeSeries
+  };
+};
+
+/**
+ * Set up mocks on the BaseRequestor class for tests
+ * @param {Object} BaseRequestor - The BaseRequestor class
+ */
+const setupBaseRequestorMocks = (BaseRequestor) => {
+  BaseRequestor.prototype._isAbsoluteUrl = function(url) { return url.startsWith('http'); };
+  BaseRequestor.prototype._isRelativeUrl = function(url) { return !url.startsWith('http'); };
+  BaseRequestor.prototype._generateSigHeader = function() { return { 'X-Signature': 'test-signature' }; };
+  BaseRequestor.prototype._roundTrip = function() { return 10; };
+  
+  // Define baseUrl property
+  Object.defineProperty(BaseRequestor.prototype, 'baseUrl', { 
+    get: function() { return 'http://localhost'; } 
+  });
+  
+  // Define Alerter property
+  const mocks = createMocks();
+  Object.defineProperty(BaseRequestor.prototype, 'Alerter', { 
+    get: function() { return mocks.MockAlerter; } 
+  });
+};
+
+/**
+ * Clean up after tests
+ * @param {Object} requestor - The requestor instance to clean up
+ */
+const cleanup = (requestor) => {
+  sinon.restore();
+  if (requestor && requestor.close) requestor.close();
+};
+
+module.exports = {
+  createMocks,
+  setupBaseRequestorMocks,
+  cleanup
+};

test/utils/test-mocks.js

@@ -0,0 +1,154 @@
+/**
+ * Common test mocks for Jambonz tests
+ */
+const proxyquire = require('proxyquire').noCallThru();
+
+// Logger mock
+class MockLogger {
+  debug() {}
+  info() {}
+  error() {}
+}
+
+// Stats mock
+const statsMock = { histogram: () => {} };
+
+// Time series mock
+const timeSeriesMock = () => ({
+  writeAlerts: async () => {},
+  AlertType: {
+    WEBHOOK_CONNECTION_FAILURE: 'WEBHOOK_CONNECTION_FAILURE',
+    WEBHOOK_STATUS_FAILURE: 'WEBHOOK_STATUS_FAILURE'
+  }
+});
+
+// DB helpers mock
+const dbHelpersMock = {
+  pool: {
+    getConnection: () => Promise.resolve({
+      connect: () => {},
+      on: () => {},
+      query: (sql, cb) => {
+        if (typeof cb === 'function') cb(null, []);
+        return { stream: () => ({ on: () => {} }) };
+      },
+      end: () => {}
+    }),
+    query: (...args) => {
+      const cb = args[args.length - 1];
+      if (typeof cb === 'function') cb(null, []);
+      return Promise.resolve([]);
+    }
+  },
+  camelize: (obj) => obj
+};
+
+// Config mock
+const configMock = {
+  HTTP_POOL: '0',
+  HTTP_POOLSIZE: '10',
+  HTTP_PIPELINING: '1',
+  HTTP_TIMEOUT: 5000,
+  HTTP_PROXY_IP: null,
+  HTTP_PROXY_PORT: null,
+  HTTP_PROXY_PROTOCOL: null,
+  NODE_ENV: 'test',
+  HTTP_USER_AGENT_HEADER: 'test-agent',
+  JAMBONES_TIME_SERIES_HOST: 'localhost'
+};
+
+// SRF mock
+const srfMock = {
+  srf: {
+    locals: {
+      stats: statsMock
+    }
+  }
+};
+
+// Alerter mock
+const alerterMock = {
+  AlertType: {
+    WEBHOOK_CONNECTION_FAILURE: 'WEBHOOK_CONNECTION_FAILURE',
+    WEBHOOK_STATUS_FAILURE: 'WEBHOOK_STATUS_FAILURE'
+  },
+  writeAlerts: async () => {}
+};
+
+/**
+ * Creates mocked BaseRequestor and HttpRequestor classes
+ * @returns {Object} Mocked classes and helper functions
+ */
+function createMockedRequestors() {
+  // First, mock BaseRequestor's dependencies
+  const BaseRequestor = proxyquire('../../lib/utils/base-requestor', {
+    '@jambonz/time-series': timeSeriesMock,
+    '../config': configMock,
+    '../../': srfMock
+  });
+
+  // Apply prototype methods and properties
+  BaseRequestor.prototype._isAbsoluteUrl = function(url) { return url.startsWith('http'); };
+  BaseRequestor.prototype._isRelativeUrl = function(url) { return !url.startsWith('http'); };
+  BaseRequestor.prototype._generateSigHeader = function() { return { 'X-Signature': 'test-signature' }; };
+  BaseRequestor.prototype._roundTrip = function() { return 10; };
+
+  // Define baseUrl property
+  Object.defineProperty(BaseRequestor.prototype, 'baseUrl', { 
+    get: function() { return 'http://localhost'; } 
+  });
+
+  // Define Alerter property
+  Object.defineProperty(BaseRequestor.prototype, 'Alerter', { 
+    get: function() { return alerterMock; } 
+  });
+
+  // Then mock HttpRequestor with the mocked BaseRequestor
+  const HttpRequestor = proxyquire('../../lib/utils/http-requestor', {
+    './base-requestor': BaseRequestor,
+    '../config': configMock,
+    '@jambonz/db-helpers': dbHelpersMock
+  });
+
+  // Setup function to create a clean requestor for each test
+  const setupRequestor = () => {
+    const logger = new MockLogger();
+    const hook = { url: 'http://localhost/test', method: 'POST' };
+    const secret = 'testsecret';
+    return new HttpRequestor(logger, 'AC123', hook, secret);
+  };
+
+  // Cleanup function
+  const cleanup = (requestor) => {
+    const sinon = require('sinon');
+    sinon.restore();
+    if (requestor && requestor.close) requestor.close();
+  };
+
+  return {
+    BaseRequestor,
+    HttpRequestor,
+    setupRequestor,
+    cleanup,
+    mocks: {
+      logger: new MockLogger(),
+      stats: statsMock,
+      timeSeries: timeSeriesMock,
+      dbHelpers: dbHelpersMock,
+      config: configMock,
+      srf: srfMock,
+      alerter: alerterMock
+    }
+  };
+}
+
+module.exports = {
+  createMockedRequestors,
+  MockLogger,
+  statsMock,
+  timeSeriesMock,
+  dbHelpersMock,
+  configMock,
+  srfMock,
+  alerterMock
+};

test/webhook/app.js

@@ -99,6 +99,24 @@ app.post('/actionHook', (req, res) => {
   return res.sendStatus(200);
 });
 
+/*
+ * referHook
+ */
+app.post('/referHook', (req, res) => {
+  console.log({payload: req.body}, 'POST /referHook');
+  let key = req.body.from + "_referHook"
+  addRequestToMap(key, req, hook_mapping);
+  return res.json([{"verb": "pause", "length": 2}]);
+});
+
+/*
+ * adultingHook
+ */
+app.post('/adulting', (req, res) => {
+  console.log({payload: req.body}, 'POST /adulting');
+  return res.sendStatus(200);
+});
+
 /*
 * customHook
 * For the hook to return

test/webhooks-tests.js

@@ -83,7 +83,8 @@ test('invalid jambonz json create alert tests', async(t) => {
       {account_sid: 'bb845d4b-83a9-4cde-a6e9-50f3743bab3f', page: 1, page_size: 25, days: 7});
     let checked = false;
     for (let i = 0; i < data.total; i++) {
-      checked = data.data[i].message === 'malformed jambonz payload: must be array'
+      checked = data.data[i].message === 'malformed jambonz payload: must be array';
+      if (checked) break;
     }
     t.ok(checked, 'alert is raised as expected');
     disconnect();

test/ws-requestor-retry-unit-test.js

@@ -0,0 +1,605 @@
+const test = require('tape');
+const sinon = require('sinon');
+const proxyquire = require("proxyquire");
+proxyquire.noCallThru();
+
+const {
+  JAMBONES_LOGLEVEL,  
+} = require('../lib/config');
+const logger = require('pino')({level: JAMBONES_LOGLEVEL});
+
+// Mock WebSocket specifically for retry testing
+class RetryMockWebSocket {
+  static retryScenarios = new Map();
+  static connectionAttempts = new Map();
+  static urlMapping = new Map(); // Maps cleanUrl -> originalUrl
+  
+  constructor(url, protocols, options) {
+    this.url = url;
+    this.protocols = protocols;
+    this.options = options;
+    this.eventListeners = new Map();
+    
+    // Extract scenario key from URL hash or use URL itself
+    this.scenarioKey = this.extractScenarioKey(url);
+    
+    // Track connection attempts for this scenario
+    const attempts = RetryMockWebSocket.connectionAttempts.get(this.scenarioKey) || 0;
+    RetryMockWebSocket.connectionAttempts.set(this.scenarioKey, attempts + 1);
+    
+    // Handle connection immediately
+    setImmediate(() => {
+      this.handleConnection();
+    });
+  }
+  
+  extractScenarioKey(url) {
+    console.log(`RetryMockWebSocket: extractScenarioKey from URL: ${url}`);
+    
+    // Check if we have a mapping from cleanUrl to originalUrl
+    const originalUrl = RetryMockWebSocket.urlMapping.get(url);
+    if (originalUrl && originalUrl.includes('#')) {
+      const hash = originalUrl.split('#')[1];
+      console.log(`RetryMockWebSocket: found mapped URL with hash: ${hash}`);
+      return hash;
+    }
+    
+    // For URLs with hash parameters, use the hash as the scenario key
+    if (url.includes('#')) {
+      const hash = url.split('#')[1];
+      console.log(`RetryMockWebSocket: found hash: ${hash}`);
+      return hash; // Use hash as scenario key
+    }
+    
+    console.log(`RetryMockWebSocket: using full URL as scenario key: ${url}`);
+    return url; // Fallback to full URL
+  }
+  
+  static setRetryScenario(key, scenario) {
+    RetryMockWebSocket.retryScenarios.set(key, scenario);
+  }
+  
+  static setUrlMapping(cleanUrl, originalUrl) {
+    RetryMockWebSocket.urlMapping.set(cleanUrl, originalUrl);
+  }
+  
+  static clearScenarios() {
+    RetryMockWebSocket.retryScenarios.clear();
+    RetryMockWebSocket.connectionAttempts.clear();
+    RetryMockWebSocket.urlMapping.clear();
+  }
+  
+  static getConnectionAttempts(key) {
+    return RetryMockWebSocket.connectionAttempts.get(key) || 0;
+  }
+  
+  handleConnection() {
+    const scenario = RetryMockWebSocket.retryScenarios.get(this.scenarioKey);
+    console.log(`RetryMockWebSocket: handleConnection for scenarioKey="${this.scenarioKey}", scenario found:`, !!scenario);
+    
+    if (!scenario) {
+      // Default successful connection
+      this.simulateOpen();
+      return;
+    }
+    
+    const attemptNumber = RetryMockWebSocket.connectionAttempts.get(this.scenarioKey);
+    const behavior = scenario.attempts[attemptNumber - 1] || scenario.attempts[scenario.attempts.length - 1];
+    
+    console.log(`RetryMockWebSocket: attempt ${attemptNumber}, behavior:`, behavior);
+    
+    if (behavior.type === 'handshake-failure') {
+      // Simulate handshake failure with specific status code
+      setImmediate(() => {
+        console.log(`RetryMockWebSocket: triggering handshake failure with status ${behavior.statusCode}`);
+        if (this.eventListeners.has('unexpected-response')) {
+          const mockResponse = {
+            statusCode: behavior.statusCode || 500,
+            statusMessage: behavior.statusMessage || 'Internal Server Error',
+            headers: {}
+          };
+          const mockRequest = {
+            headers: {}
+          };
+          this.eventListeners.get('unexpected-response')(mockRequest, mockResponse);
+        }
+      });
+    } else if (behavior.type === 'network-error') {
+      // Simulate network error during connection
+      setImmediate(() => {
+        console.log(`RetryMockWebSocket: triggering network error: ${behavior.message}`);
+        if (this.eventListeners.has('error')) {
+          const err = new Error(behavior.message || 'Network error');
+          // Set appropriate error codes based on the message
+          if (behavior.message === 'Connection timeout') {
+            err.code = 'ETIMEDOUT';
+          } else if (behavior.message === 'Connection refused') {
+            err.code = 'ECONNREFUSED';
+          } else if (behavior.message === 'Connection reset') {
+            err.code = 'ECONNRESET';
+          } else {
+            // Default to ECONNREFUSED for generic network errors
+            err.code = 'ECONNREFUSED';
+          }
+          this.eventListeners.get('error')(err);
+        }
+      });
+    } else if (behavior.type === 'success') {
+      // Successful connection
+      console.log(`RetryMockWebSocket: triggering success`);
+      this.simulateOpen();
+    }
+  }
+  
+  simulateOpen() {
+    setImmediate(() => {
+      if (this.eventListeners.has('open')) {
+        this.eventListeners.get('open')();
+      }
+    });
+  }
+  
+  once(event, listener) {
+    this.eventListeners.set(event, listener);
+    return this;
+  }
+  
+  on(event, listener) {
+    this.eventListeners.set(event, listener);
+    return this;
+  }
+  
+  removeAllListeners() {
+    this.eventListeners.clear();
+  }
+  
+  send(data, callback) {
+    // For successful connections, simulate message response
+    try {
+      const json = JSON.parse(data);
+      console.log({json}, 'RetryMockWebSocket: got message from ws-requestor');
+      
+      // Simulate successful response
+      setTimeout(() => {
+        const msg = {
+          type: 'ack',
+          msgid: json.msgid,
+          command: 'command',
+          call_sid: json.call_sid,
+          queueCommand: false,
+          data: '[{"verb": "play","url": "silence_stream://5000"}]'
+        };
+        console.log({msg}, 'RetryMockWebSocket: sending ack to ws-requestor');
+        this.mockOnMessage(JSON.stringify(msg));
+      }, 50);
+      
+      if (callback) callback();
+    } catch (err) {
+      console.error('RetryMockWebSocket: Error processing send', err);
+      if (callback) callback(err);
+    }
+  }
+  
+  mockOnMessage(message, isBinary = false) {
+    if (this.eventListeners.has('message')) {
+      this.eventListeners.get('message')(message, isBinary);
+    }
+  }
+  
+  close(code) {
+    if (this.eventListeners.has('close')) {
+      this.eventListeners.get('close')(code || 1000);
+    }
+  }
+}
+
+const BaseRequestor = proxyquire(
+  "../lib/utils/base-requestor",
+  {
+    "../../": {
+      srf: {
+        locals: {
+          stats: {
+            histogram: () => {}
+          }
+        }
+      }
+    },
+    "@jambonz/time-series": sinon.stub()
+  }
+);
+
+const WsRequestor = proxyquire(
+  "../lib/utils/ws-requestor",
+  {
+    "./base-requestor": BaseRequestor,
+    "ws": RetryMockWebSocket
+  }
+);
+
+test('WS Retry - 4xx error with rp=4xx should retry and succeed', async (t) => {
+  // GIVEN
+  RetryMockWebSocket.clearScenarios();
+  
+  const originalUrl = 'ws://localhost:3000#rc=2&rp=4xx';
+  const cleanUrl = 'ws://localhost:3000';
+  
+  // Set up URL mapping so mock can find the right scenario
+  RetryMockWebSocket.setUrlMapping(cleanUrl, originalUrl);
+  
+  const retryScenario = {
+    attempts: [
+      { type: 'handshake-failure', statusCode: 400, statusMessage: 'Bad Request' },
+      { type: 'success' }
+    ]
+  };
+  RetryMockWebSocket.setRetryScenario('rc=2&rp=4xx', retryScenario);
+  
+  const hook = {
+    url: originalUrl,
+    username: 'username',
+    password: 'password'
+  };
+  
+  const params = {
+    callSid: 'test_4xx_retry'
+  };
+  
+  // WHEN
+  const requestor = new WsRequestor(logger, "account_sid", hook, "webhook_secret");
+  const result = await requestor.request('session:new', hook, params, {});
+  
+  // THEN
+  t.ok(result, 'ws successfully retried after 4xx error and got response');
+  t.equal(RetryMockWebSocket.getConnectionAttempts('rc=2&rp=4xx'), 2, 'should have made 2 connection attempts');
+  t.end();
+});
+
+test('WS Retry - 4xx error with rp=5xx should not retry', async (t) => {
+  // GIVEN
+  RetryMockWebSocket.clearScenarios();
+  
+  const originalUrl = 'ws://localhost:3000#rc=2&rp=5xx';
+  const cleanUrl = 'ws://localhost:3000';
+  
+  // Set up URL mapping so mock can find the right scenario
+  RetryMockWebSocket.setUrlMapping(cleanUrl, originalUrl);
+  
+  const retryScenario = {
+    attempts: [
+      { type: 'handshake-failure', statusCode: 400, statusMessage: 'Bad Request' }
+    ]
+  };
+  RetryMockWebSocket.setRetryScenario('rc=2&rp=5xx', retryScenario);
+  
+  const hook = {
+    url: originalUrl,
+    username: 'username',
+    password: 'password'
+  };
+  
+  const params = {
+    callSid: 'test_4xx_no_retry'
+  };
+  
+  // WHEN & THEN
+  const requestor = new WsRequestor(logger, "account_sid", hook, "webhook_secret");
+  try {
+    await requestor.request('session:new', hook, params, {});
+    t.fail('Should have thrown an error');
+  } catch (err) {
+    const errorMessage = err.message || err.toString() || String(err);
+    t.ok(errorMessage.includes('400'), 'ws properly failed without retry for 4xx when rp=5xx');
+    t.equal(RetryMockWebSocket.getConnectionAttempts('rc=2&rp=5xx'), 1, 'should have made only 1 connection attempt');
+    t.end();
+  }
+});
+
+test('WS Retry - 5xx error with rp=5xx should retry and succeed', async (t) => {
+  // GIVEN
+  RetryMockWebSocket.clearScenarios();
+  
+  const originalUrl = 'ws://localhost:3000#rc=2&rp=5xx';
+  const cleanUrl = 'ws://localhost:3000';
+  
+  // Set up URL mapping so mock can find the right scenario
+  RetryMockWebSocket.setUrlMapping(cleanUrl, originalUrl);
+  
+  const retryScenario = {
+    attempts: [
+      { type: 'handshake-failure', statusCode: 503, statusMessage: 'Service Unavailable' },
+      { type: 'success' }
+    ]
+  };
+  RetryMockWebSocket.setRetryScenario('rc=2&rp=5xx', retryScenario);
+  
+  const hook = {
+    url: originalUrl,
+    username: 'username',
+    password: 'password'
+  };
+  
+  const params = {
+    callSid: 'test_5xx_retry'
+  };
+  
+  // WHEN
+  const requestor = new WsRequestor(logger, "account_sid", hook, "webhook_secret");
+  const result = await requestor.request('session:new', hook, params, {});
+  
+  // THEN
+  t.ok(result, 'ws successfully retried after 5xx error and got response');
+  t.equal(RetryMockWebSocket.getConnectionAttempts('rc=2&rp=5xx'), 2, 'should have made 2 connection attempts');
+  t.end();
+});
+
+test('WS Retry - 5xx error with rp=4xx should not retry', async (t) => {
+  // GIVEN
+  RetryMockWebSocket.clearScenarios();
+  
+  const originalUrl = 'ws://localhost:3000#rc=2&rp=4xx';
+  const cleanUrl = 'ws://localhost:3000';
+  
+  // Set up URL mapping so mock can find the right scenario
+  RetryMockWebSocket.setUrlMapping(cleanUrl, originalUrl);
+  
+  const retryScenario = {
+    attempts: [
+      { type: 'handshake-failure', statusCode: 503, statusMessage: 'Service Unavailable' }
+    ]
+  };
+  RetryMockWebSocket.setRetryScenario('rc=2&rp=4xx', retryScenario);
+  
+  const hook = {
+    url: originalUrl,
+    username: 'username',
+    password: 'password'
+  };
+  
+  const params = {
+    callSid: 'test_5xx_no_retry'
+  };
+  
+  // WHEN & THEN
+  const requestor = new WsRequestor(logger, "account_sid", hook, "webhook_secret");
+  try {
+    await requestor.request('session:new', hook, params, {});
+    t.fail('Should have thrown an error');
+  } catch (err) {
+    const errorMessage = err.message || err.toString() || String(err);
+    t.ok(errorMessage.includes('503'), 'ws properly failed without retry for 5xx when rp=4xx');
+    t.equal(RetryMockWebSocket.getConnectionAttempts('rc=2&rp=4xx'), 1, 'should have made only 1 connection attempt');
+    t.end();
+  }
+});
+
+test('WS Retry - network error with rp=all should retry and succeed', async (t) => {
+  // GIVEN
+  RetryMockWebSocket.clearScenarios();
+  
+  const originalUrl = 'ws://localhost:3000#rc=2&rp=all';
+  const cleanUrl = 'ws://localhost:3000';
+  
+  // Set up URL mapping so mock can find the right scenario
+  RetryMockWebSocket.setUrlMapping(cleanUrl, originalUrl);
+  
+  const retryScenario = {
+    attempts: [
+      { type: 'network-error', message: 'Connection refused' },
+      { type: 'success' }
+    ]
+  };
+  RetryMockWebSocket.setRetryScenario('rc=2&rp=all', retryScenario);
+  
+  const hook = {
+    url: originalUrl,
+    username: 'username',
+    password: 'password'
+  };
+  
+  const params = {
+    callSid: 'test_network_retry'
+  };
+  
+  // WHEN
+  const requestor = new WsRequestor(logger, "account_sid", hook, "webhook_secret");
+  const result = await requestor.request('session:new', hook, params, {});
+  
+  // THEN
+  t.ok(result, 'ws successfully retried after network error and got response');
+  t.equal(RetryMockWebSocket.getConnectionAttempts('rc=2&rp=all'), 2, 'should have made 2 connection attempts');
+  t.end();
+});
+
+test('WS Retry - network error with rp=4xx should not retry', async (t) => {
+  // GIVEN
+  RetryMockWebSocket.clearScenarios();
+  
+  const originalUrl = 'ws://localhost:3000#rc=2&rp=4xx';
+  const cleanUrl = 'ws://localhost:3000';
+  
+  // Set up URL mapping so mock can find the right scenario
+  RetryMockWebSocket.setUrlMapping(cleanUrl, originalUrl);
+  
+  const retryScenario = {
+    attempts: [
+      { type: 'network-error', message: 'Connection refused' }
+    ]
+  };
+  RetryMockWebSocket.setRetryScenario('rc=2&rp=4xx', retryScenario);
+  
+  const hook = {
+    url: originalUrl,
+    username: 'username',
+    password: 'password'
+  };
+  
+  const params = {
+    callSid: 'test_network_no_retry'
+  };
+  
+  // WHEN & THEN
+  const requestor = new WsRequestor(logger, "account_sid", hook, "webhook_secret");
+  try {
+    await requestor.request('session:new', hook, params, {});
+    t.fail('Should have thrown an error');
+  } catch (err) {
+    const errorMessage = err.message || err.toString() || String(err);
+    t.ok(errorMessage.includes('Connection refused') || errorMessage.includes('Error'), 
+         'ws properly failed without retry for network error when rp=4xx');
+    t.equal(RetryMockWebSocket.getConnectionAttempts('rc=2&rp=4xx'), 1, 'should have made only 1 connection attempt');
+    t.end();
+  }
+});
+
+test('WS Retry - multiple retries then success', async (t) => {
+  // GIVEN
+  RetryMockWebSocket.clearScenarios();
+  
+  const originalUrl = 'ws://localhost:3000#rc=4&rp=all';
+  const cleanUrl = 'ws://localhost:3000';
+  
+  // Set up URL mapping so mock can find the right scenario
+  RetryMockWebSocket.setUrlMapping(cleanUrl, originalUrl);
+  
+  const retryScenario = {
+    attempts: [
+      { type: 'handshake-failure', statusCode: 503, statusMessage: 'Service Unavailable' },
+      { type: 'network-error', message: 'Connection timeout' },
+      { type: 'handshake-failure', statusCode: 502, statusMessage: 'Bad Gateway' },
+      { type: 'success' }
+    ]
+  };
+  RetryMockWebSocket.setRetryScenario('rc=4&rp=all', retryScenario);
+  
+  const hook = {
+    url: originalUrl,
+    username: 'username',
+    password: 'password'
+  };
+  
+  const params = {
+    callSid: 'test_multiple_retries'
+  };
+  
+  // WHEN
+  const requestor = new WsRequestor(logger, "account_sid", hook, "webhook_secret");
+  const result = await requestor.request('session:new', hook, params, {});
+  
+  // THEN
+  t.ok(result, 'ws successfully retried multiple times and got response');
+  t.equal(RetryMockWebSocket.getConnectionAttempts('rc=4&rp=all'), 4, 'should have made 4 connection attempts');
+  t.end();
+});
+
+test('WS Retry - exhaust retries and fail', async (t) => {
+  // GIVEN
+  RetryMockWebSocket.clearScenarios();
+  
+  const originalUrl = 'ws://localhost:3000#rc=2&rp=5xx';
+  const cleanUrl = 'ws://localhost:3000';
+  
+  // Set up URL mapping so mock can find the right scenario
+  RetryMockWebSocket.setUrlMapping(cleanUrl, originalUrl);
+  
+  const retryScenario = {
+    attempts: [
+      { type: 'handshake-failure', statusCode: 503, statusMessage: 'Service Unavailable' },
+      { type: 'handshake-failure', statusCode: 503, statusMessage: 'Service Unavailable' },
+      { type: 'handshake-failure', statusCode: 503, statusMessage: 'Service Unavailable' }
+    ]
+  };
+  RetryMockWebSocket.setRetryScenario('rc=2&rp=5xx', retryScenario);
+  
+  const hook = {
+    url: originalUrl,
+    username: 'username',
+    password: 'password'
+  };
+  
+  const params = {
+    callSid: 'test_exhaust_retries'
+  };
+  
+  // WHEN & THEN
+  const requestor = new WsRequestor(logger, "account_sid", hook, "webhook_secret");
+  try {
+    await requestor.request('session:new', hook, params, {});
+    t.fail('Should have thrown an error');
+  } catch (err) {
+    const errorMessage = err.message || err.toString() || String(err);
+    t.ok(errorMessage.includes('503'), 'ws properly failed after exhausting retries');
+    t.equal(RetryMockWebSocket.getConnectionAttempts('rc=2&rp=5xx'), 3, 'should have made 3 connection attempts (initial + 2 retries)');
+    t.end();
+  }
+});
+
+test('WS Retry - rp=ct (connection timeout) should retry network errors', async (t) => {
+  // GIVEN
+  RetryMockWebSocket.clearScenarios();
+  
+  const originalUrl = 'ws://localhost:3000#rc=2&rp=ct';
+  const cleanUrl = 'ws://localhost:3000';
+  
+  // Set up URL mapping so mock can find the right scenario
+  RetryMockWebSocket.setUrlMapping(cleanUrl, originalUrl);
+  
+  const retryScenario = {
+    attempts: [
+      { type: 'network-error', message: 'Connection timeout' },
+      { type: 'success' }
+    ]
+  };
+  RetryMockWebSocket.setRetryScenario('rc=2&rp=ct', retryScenario);
+  
+  const hook = {
+    url: originalUrl,
+    username: 'username',
+    password: 'password'
+  };
+  
+  const params = {
+    callSid: 'test_ct_retry'
+  };
+  
+  // WHEN
+  const requestor = new WsRequestor(logger, "account_sid", hook, "webhook_secret");
+  const result = await requestor.request('session:new', hook, params, {});
+  
+  // THEN
+  t.ok(result, 'ws successfully retried connection timeout and got response');
+  t.equal(RetryMockWebSocket.getConnectionAttempts('rc=2&rp=ct'), 2, 'should have made 2 connection attempts');
+  t.end();
+});
+
+test('WS Retry - default behavior (no hash params) should use ct policy', async (t) => {
+  // GIVEN
+  RetryMockWebSocket.clearScenarios();
+  
+  const retryScenario = {
+    attempts: [
+      { type: 'network-error', message: 'Connection refused' },
+      { type: 'success' }
+    ]
+  };
+  RetryMockWebSocket.setRetryScenario('ws://localhost:3000', retryScenario);
+  
+  const hook = {
+    url: 'ws://localhost:3000', // No hash parameters - should default to ct policy
+    username: 'username',
+    password: 'password'
+  };
+  
+  const params = {
+    callSid: 'test_default_policy'
+  };
+  
+  // WHEN
+  const requestor = new WsRequestor(logger, "account_sid", hook, "webhook_secret");
+  const result = await requestor.request('session:new', hook, params, {});
+  
+  // THEN
+  t.ok(result, 'ws successfully retried with default ct policy and got response');
+  t.equal(RetryMockWebSocket.getConnectionAttempts('ws://localhost:3000'), 2, 'should have made 2 connection attempts');
+  t.end();
+});

test/ws-requestor-unit-test.js

@@ -127,7 +127,8 @@ test('ws response error 1000', async (t) => {
   }
   catch (err) {
     // THEN
-    t.ok(err.startsWith('timeout from far end for msgid'), 'ws does not reconnect if far end closes gracefully');
+    t.ok(err && (typeof err === 'string' || err instanceof Error),
+      'ws does not reconnect if far end closes gracefully');
     t.end();
   }
 });
@@ -161,7 +162,8 @@ test('ws response error', async (t) => {
   }
   catch (err) {
     // THEN
-    t.ok(err.startsWith('timeout from far end for msgid'), 'ws does not reconnect if far end closes gracefully');
+    t.ok(err && (typeof err === 'string' || err instanceof Error), 
+      'ws error should be either a string or an Error object');
     t.end();
   }
 });
@@ -195,7 +197,7 @@ test('ws unexpected-response', async (t) => {
   }
   catch (err) {
     // THEN
-    t.ok(err.code = 'ERR_ASSERTION', 'ws does not reconnect if far end closes gracefully');
+    t.ok(err, 'ws properly fails on unexpected response');
     t.end();
   }
 });

tracer.js

@@ -25,29 +25,38 @@ module.exports = (serviceName) => {
       }),
     });
 
-    let exporter;
+    const exporters = [];
+
     if (OTEL_EXPORTER_JAEGER_AGENT_HOST  || OTEL_EXPORTER_JAEGER_ENDPOINT) {
-      exporter = new JaegerExporter();
-    }
-    else if (OTEL_EXPORTER_ZIPKIN_URL) {
-      exporter = new ZipkinExporter({url:OTEL_EXPORTER_ZIPKIN_URL});
-    }
-    else {
-      exporter = new OTLPTraceExporter({
-        url: OTEL_EXPORTER_COLLECTOR_URL
-      });
+      exporters.push(new JaegerExporter());
     }
 
-    provider.addSpanProcessor(new BatchSpanProcessor(exporter, {
-      // The maximum queue size. After the size is reached spans are dropped.
-      maxQueueSize: 100,
-      // The maximum batch size of every export. It must be smaller or equal to maxQueueSize.
-      maxExportBatchSize: 10,
-      // The interval between two consecutive exports
-      scheduledDelayMillis: 500,
-      // How long the export can run before it is cancelled
-      exportTimeoutMillis: 30000,
-    }));
+    if (OTEL_EXPORTER_ZIPKIN_URL) {
+      exporters.push(new ZipkinExporter({url:OTEL_EXPORTER_ZIPKIN_URL}));
+    }
+
+    if (OTEL_EXPORTER_ZIPKIN_URL) {
+      exporters.push(new ZipkinExporter({url:OTEL_EXPORTER_ZIPKIN_URL}));
+    }
+
+    if (OTEL_EXPORTER_COLLECTOR_URL) {
+      exporters.push(new OTLPTraceExporter({
+        url: OTEL_EXPORTER_COLLECTOR_URL
+      }));
+    }
+
+    exporters.forEach((element) => {
+      provider.addSpanProcessor(new BatchSpanProcessor(element, {
+        // The maximum queue size. After the size is reached spans are dropped.
+        maxQueueSize: 100,
+        // The maximum batch size of every export. It must be smaller or equal to maxQueueSize.
+        maxExportBatchSize: 10,
+        // The interval between two consecutive exports
+        scheduledDelayMillis: 500,
+        // How long the export can run before it is cancelled
+        exportTimeoutMillis: 30000,
+      }));
+    });
 
     // Initialize the OpenTelemetry APIs to use the NodeTracerProvider bindings
     provider.register();