feat: provision record all call (#254)

2025-12-18 21:27:43 +00:00 · 2023-06-13 20:03:44 +07:00
parent b1fe033c12
commit 96ffce8cd1
25 changed files with 4315 additions and 4998 deletions
--- a/.env
+++ b/.env
@@ -9,4 +9,6 @@ VITE_DEV_BASE_URL=http://127.0.0.1:3000/v1
 ## disables Least cost routing feature
 #VITE_APP_LCR_DISABLED=true
 ## disables Jaeger Tracing feature
-#VITE_APP_JAEGER_TRACING_DISABLED=true
+#VITE_APP_JAEGER_TRACING_DISABLED=true
+## enable record All Calls feature
+#VITE_APP_DISABLE_CALL_RECORDING=true
--- a/entrypoint.sh
+++ b/entrypoint.sh
@@ -14,10 +14,11 @@ DISABLE_LCR=${DISABLE_LCR:-false}
 DISABLE_JAEGER_TRACING=${DISABLE_JAEGER_TRACING:-false}
 DISABLE_CUSTOM_SPEECH=${DISABLE_CUSTOM_SPEECH:-false}
 ENABLE_FORGOT_PASSWORD=${ENABLE_FORGOT_PASSWORD:-false}
+DISABLE_CALL_RECORDING=${DISABLE_CALL_RECORDING:-false}

 # Serialize window global to provide the API URL to static frontend dist
 # This is declared and utilized in the web app: src/api/constants.ts
-SCRIPT_TAG="<script>window.JAMBONZ = {API_BASE_URL: \"${API_BASE_URL}\",DISABLE_LCR: \"${DISABLE_LCR}\",DISABLE_JAEGER_TRACING: \"${DISABLE_JAEGER_TRACING}\",DISABLE_CUSTOM_SPEECH: \"${DISABLE_CUSTOM_SPEECH}\",ENABLE_FORGOT_PASSWORD: \"${ENABLE_FORGOT_PASSWORD}\"};</script>"
+SCRIPT_TAG="<script>window.JAMBONZ = {API_BASE_URL: \"${API_BASE_URL}\",DISABLE_LCR: \"${DISABLE_LCR}\",DISABLE_JAEGER_TRACING: \"${DISABLE_JAEGER_TRACING}\",DISABLE_CUSTOM_SPEECH: \"${DISABLE_CUSTOM_SPEECH}\",ENABLE_FORGOT_PASSWORD: \"${ENABLE_FORGOT_PASSWORD}\",DISABLE_CALL_RECORDING: \"${DISABLE_CALL_RECORDING}\"};</script>"
 sed -i -e "\@</head>@i\    $SCRIPT_TAG" ./dist/index.html

 # Start the frontend web app static server
--- a/package-lock.json
+++ b/package-lock.json
@@ -18,7 +18,8 @@
        "react-dnd-html5-backend": "16.0.1",
        "react-dom": "^18.0.0",
        "react-feather": "^2.0.10",
-        "react-router-dom": "^6.3.0"
+        "react-router-dom": "^6.3.0",
+        "wavesurfer.js": "^6.6.3"
      },
      "devDependencies": {
        "@types/cors": "^2.8.12",
@@ -27,6 +28,7 @@
        "@types/react": "^18.0.0",
        "@types/react-dom": "^18.0.0",
        "@types/uuid": "^9.0.1",
+        "@types/wavesurfer.js": "^6.0.6",
        "@typescript-eslint/eslint-plugin": "^5.30.6",
        "@typescript-eslint/parser": "^5.30.6",
        "@vitejs/plugin-react": "^1.3.0",
@@ -823,6 +825,12 @@
      "integrity": "sha512-vt+kDhq/M2ayberEtJcIN/hxXy1Pk+59g2FV/ZQceeaTyCtCucjL2Q7FXlFjtWn4n15KCr1NE2lNNFhp0lEThw==",
      "dev": true
    },
+    "node_modules/@types/debounce": {
+      "version": "1.2.1",
+      "resolved": "https://registry.npmjs.org/@types/debounce/-/debounce-1.2.1.tgz",
+      "integrity": "sha512-epMsEE85fi4lfmJUH/89/iV/LI+F5CvNIvmgs5g5jYFPfhO2S/ae8WSsLOKWdwtoaZw9Q2IhJ4tQ5tFCcS/4HA==",
+      "dev": true
+    },
    "node_modules/@types/express": {
      "version": "4.17.13",
      "resolved": "https://registry.npmjs.org/@types/express/-/express-4.17.13.tgz",
@@ -931,6 +939,15 @@
      "integrity": "sha512-rFT3ak0/2trgvp4yYZo5iKFEPsET7vKydKF+VRCxlQ9bpheehyAJH89dAkaLEq/j/RZXJIqcgsmPJKUP1Z28HA==",
      "dev": true
    },
+    "node_modules/@types/wavesurfer.js": {
+      "version": "6.0.6",
+      "resolved": "https://registry.npmjs.org/@types/wavesurfer.js/-/wavesurfer.js-6.0.6.tgz",
+      "integrity": "sha512-fD54o0RXZXxkOb+69Rt6rGViaHpIc1Mmde2aOX9qPhlQhrCPepybGnsekiG407+7scPlaK+hmuPez5AnnmlzGg==",
+      "dev": true,
+      "dependencies": {
+        "@types/debounce": "*"
+      }
+    },
    "node_modules/@types/yauzl": {
      "version": "2.10.0",
      "resolved": "https://registry.npmjs.org/@types/yauzl/-/yauzl-2.10.0.tgz",
@@ -6518,6 +6535,11 @@
        }
      }
    },
+    "node_modules/wavesurfer.js": {
+      "version": "6.6.3",
+      "resolved": "https://registry.npmjs.org/wavesurfer.js/-/wavesurfer.js-6.6.3.tgz",
+      "integrity": "sha512-XqUOXe8+SOTe8uKCHaqW0vJ5etCCQvq/NgaPycn9HAX/nUi+2zoWD+w9i7H5vBT9UCDNawOia+vS5Ct3kZGQzA=="
+    },
    "node_modules/which": {
      "version": "2.0.2",
      "dev": true,
@@ -7212,6 +7234,12 @@
      "integrity": "sha512-vt+kDhq/M2ayberEtJcIN/hxXy1Pk+59g2FV/ZQceeaTyCtCucjL2Q7FXlFjtWn4n15KCr1NE2lNNFhp0lEThw==",
      "dev": true
    },
+    "@types/debounce": {
+      "version": "1.2.1",
+      "resolved": "https://registry.npmjs.org/@types/debounce/-/debounce-1.2.1.tgz",
+      "integrity": "sha512-epMsEE85fi4lfmJUH/89/iV/LI+F5CvNIvmgs5g5jYFPfhO2S/ae8WSsLOKWdwtoaZw9Q2IhJ4tQ5tFCcS/4HA==",
+      "dev": true
+    },
    "@types/express": {
      "version": "4.17.13",
      "resolved": "https://registry.npmjs.org/@types/express/-/express-4.17.13.tgz",
@@ -7315,6 +7343,15 @@
      "integrity": "sha512-rFT3ak0/2trgvp4yYZo5iKFEPsET7vKydKF+VRCxlQ9bpheehyAJH89dAkaLEq/j/RZXJIqcgsmPJKUP1Z28HA==",
      "dev": true
    },
+    "@types/wavesurfer.js": {
+      "version": "6.0.6",
+      "resolved": "https://registry.npmjs.org/@types/wavesurfer.js/-/wavesurfer.js-6.0.6.tgz",
+      "integrity": "sha512-fD54o0RXZXxkOb+69Rt6rGViaHpIc1Mmde2aOX9qPhlQhrCPepybGnsekiG407+7scPlaK+hmuPez5AnnmlzGg==",
+      "dev": true,
+      "requires": {
+        "@types/debounce": "*"
+      }
+    },
    "@types/yauzl": {
      "version": "2.10.0",
      "resolved": "https://registry.npmjs.org/@types/yauzl/-/yauzl-2.10.0.tgz",
@@ -10921,6 +10958,11 @@
        "rollup": "^2.75.6"
      }
    },
+    "wavesurfer.js": {
+      "version": "6.6.3",
+      "resolved": "https://registry.npmjs.org/wavesurfer.js/-/wavesurfer.js-6.6.3.tgz",
+      "integrity": "sha512-XqUOXe8+SOTe8uKCHaqW0vJ5etCCQvq/NgaPycn9HAX/nUi+2zoWD+w9i7H5vBT9UCDNawOia+vS5Ct3kZGQzA=="
+    },
    "which": {
      "version": "2.0.2",
      "dev": true,
--- a/package.json
+++ b/package.json
@@ -41,15 +41,16 @@
    "deploy": "npm i && npm run build && npm run pm2"
  },
  "dependencies": {
-    "dayjs": "^1.11.5",
    "@jambonz/ui-kit": "^0.0.21",
+    "dayjs": "^1.11.5",
+    "immutability-helper": "^3.1.1",
    "react": "^18.0.0",
+    "react-dnd": "16.0.1",
+    "react-dnd-html5-backend": "16.0.1",
    "react-dom": "^18.0.0",
    "react-feather": "^2.0.10",
    "react-router-dom": "^6.3.0",
-    "react-dnd": "16.0.1",
-    "react-dnd-html5-backend": "16.0.1",
-    "immutability-helper": "^3.1.1"
+    "wavesurfer.js": "^6.6.3"
  },
  "devDependencies": {
    "@types/cors": "^2.8.12",
@@ -58,6 +59,7 @@
    "@types/react": "^18.0.0",
    "@types/react-dom": "^18.0.0",
    "@types/uuid": "^9.0.1",
+    "@types/wavesurfer.js": "^6.0.6",
    "@typescript-eslint/eslint-plugin": "^5.30.6",
    "@typescript-eslint/parser": "^5.30.6",
    "@vitejs/plugin-react": "^1.3.0",
--- a/server/dev.server.ts
+++ b/server/dev.server.ts
@@ -31,9 +31,10 @@ app.get(
    for (let i = 0; i < 500; i++) {
      const attempted_at = new Date(start.getTime() + i * increment);
      const failed = 0 === i % 5;
+      const call_sid = nanoid();
      const call: RecentCall = {
        account_sid: req.params.account_sid,
-        call_sid: nanoid(),
+        call_sid,
        from: "15083084809",
        to: "18882349999",
        answered: !failed,
@@ -49,6 +50,7 @@ app.get(
        direction: 0 === i % 2 ? "inbound" : "outbound",
        trunk: 0 === i % 2 ? "twilio" : "user",
        trace_id: nanoid(),
+        recording_url: `http://127.0.0.1:3002/api/Accounts/${req.params.account_sid}/RecentCalls/${call_sid}/record`,
      };
      data.push(call);
    }
@@ -137,6 +139,24 @@ app.get(
  }
 );

+app.get(
+  "/api/Accounts/:account_sid/RecentCalls/:call_sid/record",
+  (req: Request, res: Response) => {
+    /** Sample pcap file from: https://wiki.wireshark.org/SampleCaptures#sip-and-rtp */
+    const wav: Buffer = fs.readFileSync(
+      path.resolve(process.cwd(), "server", "example.mp3")
+    );
+
+    res
+      .status(200)
+      .set({
+        "Content-Type": "audio/wav",
+        "Content-Disposition": "attachment",
+      })
+      .send(wav); // server: Buffer => client: Blob
+  }
+);
+
 app.get(
  "/api/Accounts/:account_sid/RecentCalls/trace/:trace_id",
  (req: Request, res: Response) => {
--- a/server/example.mp3
+++ b/server/example.mp3
--- a/server/sample-jaeger.json
+++ b/server/sample-jaeger.json
--- a/src/api/constants.ts
+++ b/src/api/constants.ts
@@ -17,6 +17,7 @@ interface JambonzWindowObject {
  DISABLE_JAEGER_TRACING: string;
  DISABLE_CUSTOM_SPEECH: string;
  ENABLE_FORGOT_PASSWORD: string;
+  DISABLE_CALL_RECORDING: string;
 }

 declare global {
@@ -51,6 +52,11 @@ export const DISABLE_JAEGER_TRACING: boolean =
  window.JAMBONZ?.DISABLE_JAEGER_TRACING === "true" ||
  JSON.parse(import.meta.env.VITE_APP_JAEGER_TRACING_DISABLED || "false");

+/** Enable Record All Call Feature */
+export const DISABLE_CALL_RECORDING: boolean =
+  window.JAMBONZ?.DISABLE_CALL_RECORDING === "true" ||
+  JSON.parse(import.meta.env.VITE_APP_DISABLE_CALL_RECORDING || "false");
+
 /** TCP Max Port */
 export const TCP_MAX_PORT = 65535;

@@ -122,7 +128,30 @@ export const SIP_GATEWAY_PROTOCOL_OPTIONS = [
    value: "tls/srtp",
  },
 ];
+/**
+ * Record bucket type
+ */
+export const BUCKET_VENDOR_OPTIONS = [
+  {
+    name: "NONE",
+    value: "",
+  },
+  {
+    name: "AWS S3",
+    value: "aws_s3",
+  },
+];

+export const AUDIO_FORMAT_OPTIONS = [
+  {
+    name: "mp3",
+    value: "mp3",
+  },
+  {
+    name: "wav",
+    value: "wav",
+  },
+];
 /** Password Length options */

 export const PASSWORD_MIN = 8;
--- a/src/api/index.ts
+++ b/src/api/index.ts
@@ -70,6 +70,8 @@ import type {
  Lcr,
  LcrRoute,
  LcrCarrierSetEntry,
+  BucketCredential,
+  BucketCredentialTestResult,
 } from "./types";
 import { StatusCodes } from "./types";
 import { JaegerRoot } from "./jaeger-types";
@@ -83,6 +85,7 @@ const fetchTransport = <Type>(
    try {
      const response = await fetch(url, options);
      const transport: FetchTransport<Type> = {
+        headers: response.headers,
        status: response.status,
        json: <Type>{},
      };
@@ -267,6 +270,16 @@ export const postAccount = (payload: Partial<Account>) => {
  return postFetch<SidResponse, Partial<Account>>(API_ACCOUNTS, payload);
 };

+export const postAccountBucketCredentialTest = (
+  sid: string,
+  payload: Partial<BucketCredential>
+) => {
+  return postFetch<BucketCredentialTestResult, Partial<BucketCredential>>(
+    `${API_ACCOUNTS}/${sid}/BucketCredentialTest`,
+    payload
+  );
+};
+
 export const postApplication = (payload: Partial<Application>) => {
  return postFetch<SidResponse, Partial<Application>>(
    API_APPLICATIONS,
--- a/src/api/jaeger-types.ts
+++ b/src/api/jaeger-types.ts
@@ -37,6 +37,18 @@ export interface JaegerAttribute {
  value: JaegerValue;
 }

+export interface WaveSufferSttResult {
+  vendor: string;
+  transcript: string;
+  confidence: number;
+  language_code: string;
+}
+
+export interface WaveSufferDtmfResult {
+  dtmf: string;
+  duration: string;
+}
+
 export interface JaegerValue {
  stringValue: string;
  doubleValue: string;
--- a/src/api/types.ts
+++ b/src/api/types.ts
@@ -51,6 +51,7 @@ export enum StatusCodes {
 /** Fetch transport interfaces */

 export interface FetchTransport<Type> {
+  headers: Headers;
  status: StatusCodes;
  json: Type;
  blob?: Blob;
@@ -87,7 +88,7 @@ export interface SelectorOptions {
  value: string;
 }

-export interface Pcap {
+export interface DownloadedBlob {
  data_url: string;
  file_name: string;
 }
@@ -102,6 +103,11 @@ export interface CredentialTestResult {
  tts: CredentialTest;
 }

+export interface BucketCredentialTestResult {
+  status: CredentialStatus;
+  reason: string;
+}
+
 export interface LimitField {
  label: string;
  category: LimitCategories;
@@ -246,7 +252,23 @@ export interface Account {
  registration_hook: null | WebHook;
  service_provider_sid: string;
  device_calling_application_sid: null | string;
-  lcr_sid: null | string;
+  record_all_calls: number;
+  record_format?: null | string;
+  bucket_credential: null | BucketCredential;
+}
+
+export interface AwsTag {
+  Key: string;
+  Value: string;
+}
+
+export interface BucketCredential {
+  vendor: null | string;
+  region?: null | string;
+  name?: null | string;
+  access_key_id?: null | string;
+  secret_access_key?: null | string;
+  tags?: null | AwsTag[];
 }

 export interface Application {
@@ -262,6 +284,7 @@ export interface Application {
  speech_synthesis_language: null | string;
  speech_recognizer_vendor: null | Lowercase<Vendor>;
  speech_recognizer_language: null | string;
+  record_all_calls: number;
 }

 export interface PhoneNumber {
@@ -298,6 +321,7 @@ export interface RecentCall {
  direction: string;
  trunk: string;
  trace_id: string;
+  recording_url?: string;
 }

 export interface SpeechCredential {
--- a/src/components/icons.ts
+++ b/src/components/icons.ts
@@ -42,6 +42,11 @@ import {
  Share2,
  ArrowUp,
  ArrowDown,
+  Play,
+  Pause,
+  ChevronsLeft,
+  ChevronsRight,
+  Download,
 } from "react-feather";

 import type { Icon } from "react-feather";
@@ -94,4 +99,9 @@ export const Icons: IconMap = {
  Share2,
  ArrowUp,
  ArrowDown,
+  Play,
+  Pause,
+  ChevronsLeft,
+  ChevronsRight,
+  Download,
 };
--- a/src/components/tooltip/index.tsx
+++ b/src/components/tooltip/index.tsx
@@ -9,14 +9,15 @@ import "./styles.scss";
 type TooltipProps = {
  text: IMessage;
  children: React.ReactNode;
+  subStyle?: string;
 };

-export const Tooltip = ({ text, children }: TooltipProps) => {
+export const Tooltip = ({ text, children, subStyle }: TooltipProps) => {
  return (
    <div className="tooltip">
      <div className="tooltip__reveal">{text}</div>
      {children}
-      <Icons.HelpCircle />
+      {subStyle === "info" ? <Icons.Info /> : <Icons.HelpCircle />}
    </div>
  );
 };
--- a/src/containers/internal/views/accounts/form.tsx
+++ b/src/containers/internal/views/accounts/form.tsx
@@ -1,5 +1,5 @@
 import React, { useState, useEffect } from "react";
-import { P, Button, ButtonGroup, MS } from "@jambonz/ui-kit";
+import { P, Button, ButtonGroup, MS, Icon } from "@jambonz/ui-kit";
 import { Link, useNavigate } from "react-router-dom";

 import { toastError, toastSuccess, useSelectState } from "src/store";
@@ -11,6 +11,7 @@ import {
  postAccountLimit,
  deleteAccountLimit,
  deleteAccountTtsCache,
+  postAccountBucketCredentialTest,
 } from "src/api";
 import { ClipBoard, Icons, Modal, Section, Tooltip } from "src/components";
 import {
@@ -23,7 +24,11 @@ import {
 } from "src/components/forms";
 import { ROUTE_INTERNAL_ACCOUNTS } from "src/router/routes";
 import {
+  AUDIO_FORMAT_OPTIONS,
+  BUCKET_VENDOR_OPTIONS,
+  CRED_OK,
  DEFAULT_WEBHOOK,
+  DISABLE_CALL_RECORDING,
  USER_ACCOUNT,
  WEBHOOK_METHODS,
 } from "src/api/constants";
@@ -37,8 +42,11 @@ import type {
  UseApiDataMap,
  Limit,
  TtsCache,
+  BucketCredential,
+  AwsTag,
 } from "src/api/types";
-import { hasLength } from "src/utils";
+import { hasLength, hasValue } from "src/utils";
+import { useRegionVendors } from "src/vendor";

 type AccountFormProps = {
  apps?: Application[];
@@ -69,6 +77,18 @@ export const AccountForm = ({
  const [initialQueueHook, setInitialQueueHook] = useState(false);
  const [localLimits, setLocalLimits] = useState<Limit[]>([]);
  const [clearTtsCacheFlag, setClearTtsCacheFlag] = useState(false);
+  const [recordAllCalls, setRecordAllCalls] = useState(false);
+  const [initialCheckRecordAllCall, setInitialCheckRecordAllCall] =
+    useState(false);
+  const [bucketVendor, setBucketVendor] = useState("");
+  const [recordFormat, setRecordFormat] = useState("mp3");
+  const [bucketRegion, setBucketRegion] = useState("us-east-1");
+  const [bucketName, setBucketName] = useState("");
+  const [bucketAccessKeyId, setBucketAccessKeyId] = useState("");
+  const [bucketSecretAccessKey, setBucketSecretAccessKey] = useState("");
+  const [bucketCredentialChecked, setBucketCredentialChecked] = useState(false);
+  const [bucketTags, setBucketTags] = useState<AwsTag[]>([]);
+  const regions = useRegionVendors();

  /** This lets us map and render the same UI for each... */
  const webhooks = [
@@ -114,6 +134,28 @@ export const AccountForm = ({
    setModal(false);
  };

+  const handleTestBucketCredential = (e: React.FormEvent) => {
+    e.preventDefault();
+    if (!account || !account.data) return;
+    const cred: BucketCredential = {
+      vendor: bucketVendor,
+      region: bucketRegion,
+      name: bucketName,
+      access_key_id: bucketAccessKeyId,
+      secret_access_key: bucketSecretAccessKey,
+    };
+
+    postAccountBucketCredentialTest(account?.data?.account_sid, cred).then(
+      ({ json }) => {
+        if (json.status === CRED_OK) {
+          toastSuccess("Bucket Credential is valid.");
+        } else {
+          toastError(json.reason);
+        }
+      }
+    );
+  };
+
  const handleRefresh = () => {
    if (account && account.data) {
      getAccountWebhook(account.data.account_sid)
@@ -212,6 +254,24 @@ export const AccountForm = ({
        queue_event_hook: queueHook || account.data.queue_event_hook,
        registration_hook: regHook || account.data.registration_hook,
        device_calling_application_sid: appId || null,
+        record_all_calls: recordAllCalls ? 1 : 0,
+        record_format: recordFormat ? recordFormat : "mp3",
+        ...(bucketVendor === "aws_s3" && {
+          bucket_credential: {
+            vendor: bucketVendor || null,
+            region: bucketRegion || "us-east-1",
+            name: bucketName || null,
+            access_key_id: bucketAccessKeyId || null,
+            secret_access_key: bucketSecretAccessKey || null,
+            ...(hasLength(bucketTags) && { tags: bucketTags }),
+          },
+        }),
+        ...(!bucketCredentialChecked && {
+          record_all_calls: 0,
+          bucket_credential: {
+            vendor: "none",
+          },
+        }),
      })
        .then(() => {
          account.refetch();
@@ -286,9 +346,64 @@ export const AccountForm = ({
          setInitialQueueHook(false);
        }
      }
+
+      if (account.data.bucket_credential?.vendor) {
+        setBucketVendor(account.data.bucket_credential?.vendor);
+      }
+
+      if (account.data.bucket_credential?.name) {
+        setBucketName(account.data.bucket_credential?.name);
+      }
+
+      if (account.data.bucket_credential?.access_key_id) {
+        setBucketAccessKeyId(account.data.bucket_credential?.access_key_id);
+      }
+      if (account.data.bucket_credential?.secret_access_key) {
+        setBucketSecretAccessKey(
+          account.data.bucket_credential?.secret_access_key
+        );
+      }
+      if (account.data.bucket_credential?.region) {
+        setBucketRegion(account.data.bucket_credential?.region);
+      }
+      if (account.data.record_all_calls) {
+        setRecordAllCalls(account.data.record_all_calls ? true : false);
+      }
+      setBucketCredentialChecked(
+        hasValue(bucketVendor) && bucketVendor.length !== 0
+      );
+      if (account.data.bucket_credential?.tags) {
+        setBucketTags(account.data.bucket_credential?.tags);
+      }
+      if (account.data.record_format) {
+        setRecordFormat(account.data.record_format || "mp3");
+      }
+      setInitialCheckRecordAllCall(
+        hasValue(bucketVendor) && bucketVendor.length !== 0
+      );
    }
  }, [account]);

+  const updateBucketTags = (
+    index: number,
+    key: string,
+    value: typeof bucketTags[number][keyof AwsTag]
+  ) => {
+    setBucketTags(
+      bucketTags.map((b, i) => (i === index ? { ...b, [key]: value } : b))
+    );
+  };
+
+  const addBucketTag = () => {
+    setBucketTags((curr) => [
+      ...curr,
+      {
+        Key: "",
+        Value: "",
+      },
+    ]);
+  };
+
  return (
    <>
      <Section slim>
@@ -488,6 +603,209 @@ export const AccountForm = ({
              } cached TTS prompts`}</MS>
            </fieldset>
          )}
+          {!DISABLE_CALL_RECORDING && (
+            <>
+              <fieldset>
+                <Checkzone
+                  hidden
+                  name="bucket_credential"
+                  label="Enable call recording"
+                  initialCheck={initialCheckRecordAllCall}
+                  handleChecked={(e) => {
+                    setBucketCredentialChecked(e.target.checked);
+                  }}
+                >
+                  <div>
+                    <label htmlFor="audio_format">Audio Format</label>
+                    <Selector
+                      id={"audio_format"}
+                      name={"audio_format"}
+                      value={recordFormat}
+                      options={AUDIO_FORMAT_OPTIONS}
+                      onChange={(e) => {
+                        setRecordFormat(e.target.value);
+                      }}
+                    />
+                  </div>
+                  <div>
+                    <label htmlFor="vendor">
+                      Bucket Vendor{recordAllCalls && <span>*</span>}
+                    </label>
+                    <Selector
+                      required={recordAllCalls}
+                      id={"record_bucket_vendor"}
+                      name={"record_bucket_vendor"}
+                      value={bucketVendor}
+                      options={BUCKET_VENDOR_OPTIONS}
+                      onChange={(e) => {
+                        setBucketVendor(e.target.value);
+                      }}
+                    />
+                  </div>
+                  {bucketVendor === "aws_s3" && (
+                    <>
+                      <label htmlFor="bucket_name">
+                        Bucket Name<span>*</span>
+                      </label>
+                      <input
+                        id="bucket_name"
+                        required
+                        type="text"
+                        name="bucket_name"
+                        placeholder="Bucket"
+                        value={bucketName}
+                        onChange={(e) => {
+                          setBucketName(e.target.value);
+                        }}
+                      />
+                      {regions && regions["aws"] && (
+                        <>
+                          <label htmlFor="bucket_aws_region">
+                            Region<span>*</span>
+                          </label>
+                          <Selector
+                            id="region"
+                            name="region"
+                            value={bucketRegion}
+                            required
+                            options={[
+                              {
+                                name: "Select a region",
+                                value: "",
+                              },
+                            ].concat(regions["aws"])}
+                            onChange={(e) => setBucketRegion(e.target.value)}
+                          />
+                        </>
+                      )}
+                      <label htmlFor="bucket_aws_access_key">
+                        Access key ID<span>*</span>
+                      </label>
+                      <input
+                        id="bucket_aws_access_key"
+                        required
+                        type="text"
+                        name="bucket_aws_access_key"
+                        placeholder="Access Key ID"
+                        value={bucketAccessKeyId}
+                        onChange={(e) => {
+                          setBucketAccessKeyId(e.target.value);
+                        }}
+                      />
+                      <label htmlFor="bucket_aws_secret_key">
+                        Secret access key<span>*</span>
+                      </label>
+                      <Passwd
+                        id="bucket_aws_secret_key"
+                        required
+                        name="bucketaws_secret_key"
+                        placeholder="Secret Access Key"
+                        value={bucketSecretAccessKey}
+                        onChange={(e) => {
+                          setBucketSecretAccessKey(e.target.value);
+                        }}
+                      />
+                      <label htmlFor="aws_s3_tags">S3 Tags</label>
+                      {hasLength(bucketTags) &&
+                        bucketTags.map((b, i) => (
+                          <div key={`s3_tags_${i}`} className="bucket_tag">
+                            <div>
+                              <div>
+                                <input
+                                  id={`bucket_tag_name_${i}`}
+                                  name={`bucket_tag_name_${i}`}
+                                  type="text"
+                                  placeholder="Name"
+                                  required
+                                  value={b.Key}
+                                  onChange={(e) => {
+                                    updateBucketTags(i, "Key", e.target.value);
+                                  }}
+                                />
+                              </div>
+                              <div>
+                                <input
+                                  id={`bucket_tag_value_${i}`}
+                                  name={`bucket_tag_value_${i}`}
+                                  type="text"
+                                  placeholder="Value"
+                                  required
+                                  value={b.Value}
+                                  onChange={(e) => {
+                                    updateBucketTags(
+                                      i,
+                                      "Value",
+                                      e.target.value
+                                    );
+                                  }}
+                                />
+                              </div>
+                            </div>
+                            <button
+                              className="btnty"
+                              title="Delete Aws Tag"
+                              type="button"
+                              onClick={() => {
+                                setBucketTags(
+                                  bucketTags.filter((g2, i2) => i2 !== i)
+                                );
+                              }}
+                            >
+                              <Icon>
+                                <Icons.Trash2 />
+                              </Icon>
+                            </button>
+                          </div>
+                        ))}
+                      <ButtonGroup left>
+                        <button
+                          className="btnty"
+                          type="button"
+                          onClick={addBucketTag}
+                          title="Add S3 Tags"
+                        >
+                          <Icon subStyle="teal">
+                            <Icons.Plus />
+                          </Icon>
+                        </button>
+                      </ButtonGroup>
+
+                      <ButtonGroup left>
+                        <Button
+                          onClick={handleTestBucketCredential}
+                          small
+                          disabled={
+                            !bucketName ||
+                            !bucketAccessKeyId ||
+                            !bucketSecretAccessKey
+                          }
+                        >
+                          Test
+                        </Button>
+                      </ButtonGroup>
+                    </>
+                  )}
+                  <label htmlFor="record_all_call" className="chk">
+                    <input
+                      id="record_all_call"
+                      name="record_all_call"
+                      type="checkbox"
+                      onChange={(e) => setRecordAllCalls(e.target.checked)}
+                      checked={recordAllCalls}
+                    />
+                    <div></div>
+                    <Tooltip
+                      text="You can also record calls only to specific applications"
+                      subStyle="info"
+                    >
+                      Record all calls for this account
+                    </Tooltip>
+                  </label>
+                </Checkzone>
+              </fieldset>
+            </>
+          )}
+
          {message && (
            <fieldset>
              <Message message={message} />
--- a/src/containers/internal/views/applications/form.tsx
+++ b/src/containers/internal/views/applications/form.tsx
@@ -33,7 +33,11 @@ import {
  ROUTE_INTERNAL_ACCOUNTS,
  ROUTE_INTERNAL_APPLICATIONS,
 } from "src/router/routes";
-import { DEFAULT_WEBHOOK, WEBHOOK_METHODS } from "src/api/constants";
+import {
+  DEFAULT_WEBHOOK,
+  DISABLE_CALL_RECORDING,
+  WEBHOOK_METHODS,
+} from "src/api/constants";

 import type {
  RecognizerVendors,
@@ -96,6 +100,7 @@ export const ApplicationForm = ({ application }: ApplicationFormProps) => {
  const [credentials] = useApiData<SpeechCredential[]>(apiUrl);
  const [softTtsVendor, setSoftTtsVendor] = useState<VendorOptions[]>(vendors);
  const [softSttVendor, setSoftSttVendor] = useState<VendorOptions[]>(vendors);
+  const [recordAllCalls, setRecordAllCalls] = useState(false);

  /** This lets us map and render the same UI for each... */
  const webhooks = [
@@ -178,6 +183,7 @@ export const ApplicationForm = ({ application }: ApplicationFormProps) => {
      speech_synthesis_voice: synthVoice || null,
      speech_recognizer_vendor: recogVendor || null,
      speech_recognizer_language: recogLang || null,
+      record_all_calls: recordAllCalls ? 1 : 0,
    };

    if (application && application.data) {
@@ -243,6 +249,7 @@ export const ApplicationForm = ({ application }: ApplicationFormProps) => {
    setLocation();
    if (application && application.data) {
      setApplicationName(application.data.name);
+      setRecordAllCalls(application.data.record_all_calls ? true : false);
      if (!applicationJson) {
        setApplicationJson(application.data.app_json || "");
      }
@@ -683,6 +690,23 @@ export const ApplicationForm = ({ application }: ApplicationFormProps) => {
            </Checkzone>
          </fieldset>
        )}
+        {!DISABLE_CALL_RECORDING &&
+          accounts?.filter((a) => a.account_sid === accountSid).length &&
+          !accounts?.filter((a) => a.account_sid === accountSid)[0]
+            .record_all_calls && (
+            <fieldset>
+              <label htmlFor="record_all_call" className="chk">
+                <input
+                  id="record_all_call"
+                  name="record_all_call"
+                  type="checkbox"
+                  onChange={(e) => setRecordAllCalls(e.target.checked)}
+                  checked={recordAllCalls}
+                />
+                <div>Record all calls</div>
+              </label>
+            </fieldset>
+          )}
        {message && <fieldset>{<Message message={message} />}</fieldset>}
        <fieldset>
          <ButtonGroup left>
--- a/src/containers/internal/views/carriers/pcap.tsx
+++ b/src/containers/internal/views/carriers/pcap.tsx
@@ -8,7 +8,7 @@ import {
 } from "src/api";
 import { toastError } from "src/store";

-import type { Pcap } from "src/api/types";
+import type { DownloadedBlob } from "src/api/types";

 type PcapButtonProps = {
  accountSid: string;
@@ -21,7 +21,7 @@ export const PcapButton = ({
  serviceProviderSid,
  sipCallId,
 }: PcapButtonProps) => {
-  const [pcap, setPcap] = useState<Pcap>();
+  const [pcap, setPcap] = useState<DownloadedBlob>();

  useEffect(() => {
    if (!sipCallId) return;
--- a/src/containers/internal/views/recent-calls/call-detail.tsx
+++ b/src/containers/internal/views/recent-calls/call-detail.tsx
@@ -15,7 +15,7 @@ export const CallDetail = ({ call }: CallDetailProps) => {
              <div>{key}:</div>
              <div>
                {call[key as keyof typeof call]
-                  ? call[key as keyof typeof call].toString()
+                  ? String(call[key as keyof typeof call])
                  : "null"}
              </div>
            </React.Fragment>
--- a/src/containers/internal/views/recent-calls/call-tracing.tsx
+++ b/src/containers/internal/views/recent-calls/call-tracing.tsx
@@ -2,8 +2,8 @@ import React, { useEffect, useState } from "react";
 import { Bar } from "./jaeger/bar";
 import { JaegerGroup, JaegerRoot, JaegerSpan } from "src/api/jaeger-types";
 import { getJaegerTrace } from "src/api";
-import { toastError } from "src/store";
 import { RecentCall } from "src/api/types";
+import { getSpansFromJaegerRoot } from "./utils";

 function useWindowSize() {
  const [windowSize, setWindowSize] = useState({
@@ -34,30 +34,6 @@ export const CallTracing = ({ call }: CallTracingProps) => {
  const [jaegerGroup, setJaegerGroup] = useState<JaegerGroup>();
  const windowSize = useWindowSize();

-  const getSpansFromJaegerRoot = (trace: JaegerRoot) => {
-    setJaegerRoot(trace);
-    const spans: JaegerSpan[] = [];
-    trace.resourceSpans.forEach((resourceSpan) => {
-      resourceSpan.instrumentationLibrarySpans.forEach(
-        (instrumentationLibrarySpan) => {
-          instrumentationLibrarySpan.spans.forEach((value) => {
-            const attrs = value.attributes.filter(
-              (attr) =>
-                !(
-                  attr.key.startsWith("telemetry") ||
-                  attr.key.startsWith("internal")
-                )
-            );
-            value.attributes = attrs;
-            spans.push(value);
-          });
-        }
-      );
-    });
-    spans.sort((a, b) => a.startTimeUnixNano - b.startTimeUnixNano);
-    return spans;
-  };
-
  const getGroupsByParent = (spanId: string, groups: JaegerGroup[]) => {
    groups.sort((a, b) => a.startTimeUnixNano - b.startTimeUnixNano);
    return groups.filter((value) => value.parentSpanId === spanId);
@@ -87,6 +63,7 @@ export const CallTracing = ({ call }: CallTracingProps) => {
  };

  const buildSpans = (root: JaegerRoot) => {
+    setJaegerRoot(root);
    const spans = getSpansFromJaegerRoot(root);
    const rootSpan = getRootSpan(spans);
    if (rootSpan) {
@@ -142,15 +119,11 @@ export const CallTracing = ({ call }: CallTracingProps) => {

  useEffect(() => {
    if (call.trace_id && call.trace_id != "00000000000000000000000000000000") {
-      getJaegerTrace(call.account_sid, call.trace_id)
-        .then(({ json }) => {
-          if (json) {
-            buildSpans(json);
-          }
-        })
-        .catch((error) => {
-          toastError(error.msg);
-        });
+      getJaegerTrace(call.account_sid, call.trace_id).then(({ json }) => {
+        if (json) {
+          buildSpans(json);
+        }
+      });
    }
  }, []);

--- a/src/containers/internal/views/recent-calls/details.tsx
+++ b/src/containers/internal/views/recent-calls/details.tsx
@@ -2,13 +2,15 @@ import React, { useState } from "react";
 import dayjs from "dayjs";

 import { Icons } from "src/components";
-import { formatPhoneNumber } from "src/utils";
+import { formatPhoneNumber, hasValue } from "src/utils";
 import { PcapButton } from "./pcap";
 import type { RecentCall } from "src/api/types";
 import { Tabs, Tab } from "@jambonz/ui-kit";
 import CallDetail from "./call-detail";
 import CallTracing from "./call-tracing";
 import { DISABLE_JAEGER_TRACING } from "src/api/constants";
+import { Player } from "./player";
+import "./styles.scss";

 type DetailsItemProps = {
  call: RecentCall;
@@ -18,6 +20,12 @@ export const DetailsItem = ({ call }: DetailsItemProps) => {
  const [open, setOpen] = useState(false);
  const [activeTab, setActiveTab] = useState("");

+  const transformRecentCall = (call: RecentCall): RecentCall => {
+    const newCall = { ...call };
+    delete newCall.recording_url;
+    return newCall;
+  };
+
  return (
    <div className="item">
      <details
@@ -61,11 +69,11 @@ export const DetailsItem = ({ call }: DetailsItemProps) => {
        </summary>
        {call.trace_id === "00000000000000000000000000000000" ||
        DISABLE_JAEGER_TRACING ? (
-          <CallDetail call={call} />
+          <CallDetail call={transformRecentCall(call)} />
        ) : (
          <Tabs active={[activeTab, setActiveTab]}>
            <Tab id="details" label="Details">
-              <CallDetail call={call} />
+              <CallDetail call={transformRecentCall(call)} />
            </Tab>
            <Tab id="tracing" label="Tracing">
              <CallTracing call={call} />
@@ -73,15 +81,14 @@ export const DetailsItem = ({ call }: DetailsItemProps) => {
          </Tabs>
        )}
        {open && (
-          <div
-            style={{
-              display: "flex",
-              justifyContent: "space-between",
-              width: "300px",
-            }}
-          >
-            <PcapButton call={call} />
-          </div>
+          <>
+            <div className="footer">
+              {hasValue(call.recording_url) && <Player call={call} />}
+              <div className="footer__buttons">
+                <PcapButton call={call} />
+              </div>
+            </div>
+          </>
        )}
      </details>
    </div>
--- a/src/containers/internal/views/recent-calls/jaeger/detail.tsx
+++ b/src/containers/internal/views/recent-calls/jaeger/detail.tsx
@@ -44,14 +44,17 @@ export const JaegerDetail = ({ group }: JaegerDetailProps) => {
              .format("DD/MM/YY HH:mm:ss.SSS")}
          </div>
        </div>
-        <div className="spanDetailsWrapper__details">
-          <div className="spanDetailsWrapper__details_header">
-            <strong>Duration:</strong>
+        {!(group.name && group.name.startsWith("dtmf:")) && (
+          <div className="spanDetailsWrapper__details">
+            <div className="spanDetailsWrapper__details_header">
+              <strong>Duration:</strong>
+            </div>
+            <div className="spanDetailsWrapper__details_body">
+              {formattedDuration(group.durationMs)}
+            </div>
          </div>
-          <div className="spanDetailsWrapper__details_body">
-            {formattedDuration(group.durationMs)}
-          </div>
-        </div>
+        )}
+
        {group.attributes.map((attribute) => (
          <div key={attribute.key} className="spanDetailsWrapper__details">
            <div className="spanDetailsWrapper__details_header">
--- a/src/containers/internal/views/recent-calls/pcap.tsx
+++ b/src/containers/internal/views/recent-calls/pcap.tsx
@@ -3,28 +3,30 @@ import React, { useEffect, useState } from "react";
 import { getPcap } from "src/api";
 import { toastError } from "src/store";

-import type { Pcap, RecentCall } from "src/api/types";
+import type { DownloadedBlob, RecentCall } from "src/api/types";

 type PcapButtonProps = {
  call: RecentCall;
 };

 export const PcapButton = ({ call }: PcapButtonProps) => {
-  const [pcap, setPcap] = useState<Pcap>();
+  const [pcap, setPcap] = useState<DownloadedBlob | null>(null);

  useEffect(() => {
-    getPcap(call.account_sid, call.sip_callid, "invite")
-      .then(({ blob }) => {
-        if (blob) {
-          setPcap({
-            data_url: URL.createObjectURL(blob),
-            file_name: `callid-${call.sip_callid}.pcap`,
-          });
-        }
-      })
-      .catch((error) => {
-        toastError(error.msg);
-      });
+    if (!pcap) {
+      getPcap(call.account_sid, call.sip_callid, "invite")
+        .then(({ blob }) => {
+          if (blob) {
+            setPcap({
+              data_url: URL.createObjectURL(blob),
+              file_name: `callid-${call.sip_callid}.pcap`,
+            });
+          }
+        })
+        .catch((error) => {
+          toastError(error.msg);
+        });
+    }
  }, []);

  if (pcap) {
--- a/src/containers/internal/views/recent-calls/player.tsx
+++ b/src/containers/internal/views/recent-calls/player.tsx
@@ -0,0 +1,469 @@
+import React from "react";
+
+import WaveSurfer from "wavesurfer.js";
+import { useEffect, useRef, useState } from "react";
+import { Icon, P } from "@jambonz/ui-kit";
+import { Icons, ModalClose } from "src/components";
+import { getBlob, getJaegerTrace } from "src/api";
+import { DownloadedBlob, RecentCall } from "src/api/types";
+import RegionsPlugin, { Region } from "wavesurfer.js/src/plugin/regions";
+import TimelinePlugin from "wavesurfer.js/src/plugin/timeline";
+import { API_BASE_URL } from "src/api/constants";
+import {
+  JaegerRoot,
+  JaegerSpan,
+  WaveSufferDtmfResult,
+  WaveSufferSttResult,
+} from "src/api/jaeger-types";
+import {
+  getSpanAttributeByName,
+  getSpansByName,
+  getSpansByNameRegex,
+  getSpansFromJaegerRoot,
+} from "./utils";
+
+type PlayerProps = {
+  call: RecentCall;
+};
+
+export const Player = ({ call }: PlayerProps) => {
+  const { recording_url, call_sid } = call;
+  const url =
+    recording_url && recording_url.startsWith("http://")
+      ? recording_url
+      : `${API_BASE_URL}${recording_url}`;
+  const JUMP_DURATION = 15; //seconds
+  const [isPlaying, setIsPlaying] = useState(false);
+  const [isReady, setIsReady] = useState(false);
+  const [playBackTime, setPlayBackTime] = useState("");
+  const [jaegerRoot, setJeagerRoot] = useState<JaegerRoot>();
+  const [waveSufferRegionData, setWaveSufferRegionData] =
+    useState<WaveSufferSttResult | null>();
+  const [waveSufferDtmfData, setWaveSufferDtmfData] =
+    useState<WaveSufferDtmfResult | null>();
+  const [regionChecked, setRegionChecked] = useState(false);
+
+  const wavesurferId = `wavesurfer--${call_sid}`;
+  const wavesurferTimelineId = `timeline-${wavesurferId}`;
+  const waveSufferRef = useRef<WaveSurfer | null>(null);
+
+  const [record, setRecord] = useState<DownloadedBlob | null>(null);
+
+  const drawDtmfRegionForSpan = (s: JaegerSpan, startPoint: JaegerSpan) => {
+    if (waveSufferRef.current) {
+      const r = waveSufferRef.current.regions.list[s.spanId];
+      if (!r) {
+        const [dtmfValue] = getSpanAttributeByName(s.attributes, "dtmf");
+        const [durationValue] = getSpanAttributeByName(
+          s.attributes,
+          "duration"
+        );
+        if (dtmfValue && durationValue) {
+          const start =
+            (s.startTimeUnixNano - startPoint.startTimeUnixNano) /
+            1_000_000_000;
+          const duration =
+            Number(durationValue.value.stringValue.replace("ms", "")) / 1_000;
+          // as duration of DTMF is short, cannot be shown in wavesuffer,
+          // adjust region width here.
+          const delta = duration <= 0.1 ? 0.1 : duration;
+          const end = start + delta;
+
+          const region = waveSufferRef.current.addRegion({
+            id: s.spanId,
+            start,
+            end,
+            color: "rgba(138, 43, 226, 0.15)",
+            drag: false,
+            loop: false,
+            resize: false,
+          });
+          changeRegionMouseStyle(region);
+
+          const att: WaveSufferDtmfResult = {
+            dtmf: dtmfValue.value.stringValue,
+            duration: durationValue.value.stringValue,
+          };
+
+          region.on("click", () => {
+            setWaveSufferDtmfData(att);
+          });
+        }
+      }
+    }
+  };
+
+  const changeRegionMouseStyle = (region: Region, channel = 0) => {
+    region.element.style.display = regionChecked ? "" : "none";
+    region.element.style.height = "49%";
+    region.element.style.top = channel === 0 ? "0" : "51%";
+
+    region.element.addEventListener("mouseenter", () => {
+      region.element.style.cursor = "pointer"; // Change to your desired cursor style
+    });
+
+    region.element.addEventListener("mouseleave", () => {
+      region.element.style.cursor = "default";
+    });
+  };
+
+  const drawSttRegionForSpan = (
+    s: JaegerSpan,
+    startPoint: JaegerSpan,
+    channel = 0
+  ) => {
+    if (waveSufferRef.current) {
+      const r = waveSufferRef.current.regions.list[s.spanId];
+      if (!r) {
+        const start =
+          (s.startTimeUnixNano - startPoint.startTimeUnixNano) / 1_000_000_000 +
+          0.05; // add magic 0.01 second in each region start time to isolate 2 near regions
+        const end =
+          (s.endTimeUnixNano - startPoint.startTimeUnixNano) / 1_000_000_000;
+
+        const region = waveSufferRef.current.addRegion({
+          id: s.spanId,
+          start,
+          end,
+          color: "rgba(255, 0, 0, 0.15)",
+          drag: false,
+          loop: false,
+          resize: false,
+        });
+        changeRegionMouseStyle(region, channel);
+        const [sttResult] = getSpanAttributeByName(s.attributes, "stt.result");
+        let att: WaveSufferSttResult;
+        if (sttResult) {
+          const data = JSON.parse(sttResult.value.stringValue);
+          att = {
+            vendor: data.vendor.name,
+            transcript: data.alternatives[0].transcript,
+            confidence: data.alternatives[0].confidence,
+            language_code: data.language_code,
+          };
+        } else {
+          const [sttResolve] = getSpanAttributeByName(
+            s.attributes,
+            "stt.resolve"
+          );
+          if (sttResolve && sttResolve.value.stringValue === "timeout") {
+            att = {
+              vendor: "",
+              transcript: "None (speech session timeout)",
+              confidence: 0,
+              language_code: "",
+            };
+          } else {
+            att = {
+              vendor: "",
+              transcript:
+                "None (call disconnected or speech session terminated)",
+              confidence: 0,
+              language_code: "",
+            };
+          }
+        }
+
+        region.on("click", () => {
+          setWaveSufferRegionData(att);
+        });
+      }
+    }
+  };
+
+  const buildWavesufferRegion = () => {
+    if (jaegerRoot) {
+      const spans = getSpansFromJaegerRoot(jaegerRoot);
+      const [startPoint] = getSpansByName(spans, "background-listen:listen");
+      // there should be only one startPoint for background listen
+      if (startPoint) {
+        const gatherSpans = getSpansByNameRegex(spans, /:gather{/);
+        gatherSpans.forEach((s) => {
+          drawSttRegionForSpan(s, startPoint);
+        });
+
+        const transcribeSpans = getSpansByNameRegex(spans, /stt-listen:/);
+        transcribeSpans.forEach((cs) => {
+          // Channel start from 0
+          const channel = Number(cs.name.split(":")[1]);
+          drawSttRegionForSpan(
+            cs,
+            startPoint,
+            channel > 0 ? channel - 1 : channel
+          );
+        });
+
+        const dtmfSpans = getSpansByNameRegex(spans, /dtmf:/);
+        dtmfSpans.forEach((ds) => {
+          drawDtmfRegionForSpan(ds, startPoint);
+        });
+      }
+    }
+  };
+
+  useEffect(() => {
+    buildWavesufferRegion();
+  }, [jaegerRoot, isReady]);
+
+  useEffect(() => {
+    getBlob(url).then(({ blob, headers }) => {
+      if (blob) {
+        const ext = headers.get("Content-Type") === "audio/wav" ? "wav" : "mp3";
+        setRecord({
+          data_url: URL.createObjectURL(blob),
+          file_name: `callid-${call_sid}.${ext}`,
+        });
+      }
+    });
+
+    if (call.trace_id && call.trace_id != "00000000000000000000000000000000") {
+      getJaegerTrace(call.account_sid, call.trace_id).then(({ json }) => {
+        if (json) {
+          setJeagerRoot(json);
+        }
+      });
+    }
+  }, []);
+
+  function formatTime(seconds: number) {
+    const minutes = Math.floor(seconds / 60);
+    const remainingSeconds = Math.floor(seconds % 60);
+
+    return `${minutes.toString().padStart(2, "0")}:${remainingSeconds
+      .toString()
+      .padStart(2, "0")}`;
+  }
+
+  useEffect(() => {
+    if (waveSufferRef.current !== null || !record) return;
+    waveSufferRef.current = WaveSurfer.create({
+      container: `#${wavesurferId}`,
+      waveColor: "#da1c5c",
+      progressColor: "grey",
+      height: 50,
+      cursorWidth: 1,
+      cursorColor: "lightgray",
+      normalize: true,
+      responsive: true,
+      fillParent: true,
+      splitChannels: true,
+      scrollParent: true,
+      plugins: [
+        RegionsPlugin.create({}),
+        TimelinePlugin.create({
+          container: `#${wavesurferTimelineId}`,
+        }),
+      ],
+    });
+
+    waveSufferRef.current.load(record?.data_url);
+    // All event should be after load
+    waveSufferRef.current.on("finish", () => {
+      setIsPlaying(false);
+    });
+
+    waveSufferRef.current.on("play", () => {
+      setIsPlaying(true);
+    });
+
+    waveSufferRef.current.on("pause", () => {
+      setIsPlaying(false);
+    });
+
+    waveSufferRef.current.on("ready", () => {
+      setIsReady(true);
+      setPlayBackTime(formatTime(waveSufferRef.current?.getDuration() || 0));
+    });
+
+    waveSufferRef.current.on("audioprocess", () => {
+      setPlayBackTime(formatTime(waveSufferRef.current?.getCurrentTime() || 0));
+    });
+  }, [record]);
+
+  const togglePlayback = () => {
+    if (waveSufferRef.current) {
+      if (!isPlaying) {
+        waveSufferRef.current.play();
+      } else {
+        waveSufferRef.current.pause();
+      }
+    }
+  };
+
+  const setPlaybackJump = (delta: number) => {
+    if (waveSufferRef.current) {
+      const idx = waveSufferRef.current.getCurrentTime() + delta;
+      const value =
+        idx <= 0
+          ? 0
+          : idx >= waveSufferRef.current.getDuration()
+          ? waveSufferRef.current.getDuration() - 1
+          : idx;
+      waveSufferRef.current.setCurrentTime(value);
+      setPlayBackTime(formatTime(value));
+    }
+  };
+
+  if (!record) return null;
+
+  return (
+    <>
+      <div className="media-container">
+        <div id={wavesurferId} />
+        <div id={wavesurferTimelineId} />
+        <div className="media-container__center">
+          <strong>{playBackTime}</strong>
+        </div>
+        <div className="media-container__center">
+          <button
+            className="btnty"
+            type="button"
+            onClick={() => {
+              setPlaybackJump(-JUMP_DURATION);
+            }}
+            title="Jump left"
+            disabled={!isReady}
+          >
+            <Icon>
+              <Icons.ChevronsLeft />
+            </Icon>
+          </button>
+          <button
+            className="btnty"
+            type="button"
+            onClick={togglePlayback}
+            title="play/pause"
+            disabled={!isReady}
+          >
+            <Icon>{isPlaying ? <Icons.Pause /> : <Icons.Play />}</Icon>
+          </button>
+
+          <button
+            className="btnty"
+            type="button"
+            onClick={() => {
+              setPlaybackJump(JUMP_DURATION);
+            }}
+            title="Jump right"
+            disabled={!isReady}
+          >
+            <Icon>
+              <Icons.ChevronsRight />
+            </Icon>
+          </button>
+          <a
+            href={record.data_url}
+            download={record.file_name}
+            className="btnty"
+            title="Download record file"
+          >
+            <Icon>
+              <Icons.Download />
+            </Icon>
+          </a>
+        </div>
+        <label htmlFor="is_active" className="chk">
+          <input
+            id={`is_active${call.call_sid}`}
+            name="is_active"
+            type="checkbox"
+            checked={regionChecked}
+            onChange={(e) => {
+              setRegionChecked(e.target.checked);
+              if (waveSufferRef.current) {
+                const regionsList = waveSufferRef.current.regions.list;
+                for (const [, region] of Object.entries(regionsList)) {
+                  region.element.style.display = e.target.checked ? "" : "none";
+                }
+              }
+            }}
+          />
+          <div>Overlay STT and DTMF events</div>
+        </label>
+      </div>
+      {waveSufferRegionData && (
+        <ModalClose handleClose={() => setWaveSufferRegionData(null)}>
+          <div className="spanDetailsWrapper__header">
+            <P>
+              <strong>Speech to text result</strong>
+            </P>
+          </div>
+          <div className="spanDetailsWrapper">
+            <div className="spanDetailsWrapper__detailsWrapper">
+              {waveSufferRegionData.vendor && (
+                <div className="spanDetailsWrapper__details">
+                  <div className="spanDetailsWrapper__details_header">
+                    <strong>Vendor:</strong>
+                  </div>
+                  <div className="spanDetailsWrapper__details_body">
+                    {waveSufferRegionData.vendor}
+                  </div>
+                </div>
+              )}
+              {waveSufferRegionData.confidence !== 0 && (
+                <div className="spanDetailsWrapper__details">
+                  <div className="spanDetailsWrapper__details_header">
+                    <strong>Confidence:</strong>
+                  </div>
+                  <div className="spanDetailsWrapper__details_body">
+                    {waveSufferRegionData.confidence}
+                  </div>
+                </div>
+              )}
+              {waveSufferRegionData.language_code && (
+                <div className="spanDetailsWrapper__details">
+                  <div className="spanDetailsWrapper__details_header">
+                    <strong>Language code:</strong>
+                  </div>
+                  <div className="spanDetailsWrapper__details_body">
+                    {waveSufferRegionData.language_code}
+                  </div>
+                </div>
+              )}
+              {waveSufferRegionData.transcript && (
+                <div className="spanDetailsWrapper__details">
+                  <div className="spanDetailsWrapper__details_header">
+                    <strong>Transcript:</strong>
+                  </div>
+                  <div className="spanDetailsWrapper__details_body">
+                    {waveSufferRegionData.transcript}
+                  </div>
+                </div>
+              )}
+            </div>
+          </div>
+        </ModalClose>
+      )}
+      {waveSufferDtmfData && (
+        <ModalClose handleClose={() => setWaveSufferDtmfData(null)}>
+          <div className="spanDetailsWrapper__header">
+            <P>
+              <strong>Dtmf result</strong>
+            </P>
+          </div>
+          <div className="spanDetailsWrapper">
+            <div className="spanDetailsWrapper__detailsWrapper">
+              <div className="spanDetailsWrapper__details">
+                <div className="spanDetailsWrapper__details_header">
+                  <strong>Dtmf:</strong>
+                </div>
+                <div className="spanDetailsWrapper__details_body">
+                  {waveSufferDtmfData.dtmf}
+                </div>
+              </div>
+
+              <div className="spanDetailsWrapper__details">
+                <div className="spanDetailsWrapper__details_header">
+                  <strong>Duration:</strong>
+                </div>
+                <div className="spanDetailsWrapper__details_body">
+                  {waveSufferDtmfData.duration}
+                </div>
+              </div>
+            </div>
+          </div>
+        </ModalClose>
+      )}
+    </>
+  );
+};
--- a/src/containers/internal/views/recent-calls/styles.scss
+++ b/src/containers/internal/views/recent-calls/styles.scss
@@ -0,0 +1,48 @@
+@use "src/styles/vars";
+@use "src/styles/mixins";
+@use "@jambonz/ui-kit/src/styles/vars" as ui-vars;
+
+.wavesuffer {
+  position: relative;
+}
+
+.footer {
+  display: grid;
+  width: 100%;
+  margin-top: ui-vars.$px02;
+
+  &__buttons {
+    padding: ui-vars.$px02;
+    display: inline-flex;
+    flex-wrap: wrap;
+    gap: ui-vars.$px02;
+  }
+}
+
+.media-container {
+  border: 1px solid black;
+  border-radius: ui-vars.$px01;
+  padding: 13px;
+  position: relative;
+
+  &__center {
+    display: flex;
+    align-items: center;
+    justify-content: center;
+    grid-gap: ui-vars.$px01;
+    margin-top: ui-vars.$px01;
+
+    button {
+      background-color: transparent;
+      width: auto;
+      height: auto;
+      border: 0;
+      padding: 0;
+    }
+
+    .ico {
+      color: ui-vars.$white;
+      @include mixins.icosize();
+    }
+  }
+}
--- a/src/containers/internal/views/recent-calls/utils.ts
+++ b/src/containers/internal/views/recent-calls/utils.ts
@@ -0,0 +1,46 @@
+import { JaegerAttribute, JaegerRoot, JaegerSpan } from "src/api/jaeger-types";
+
+export const getSpansFromJaegerRoot = (trace: JaegerRoot) => {
+  const spans: JaegerSpan[] = [];
+  trace.resourceSpans.forEach((resourceSpan) => {
+    resourceSpan.instrumentationLibrarySpans.forEach(
+      (instrumentationLibrarySpan) => {
+        instrumentationLibrarySpan.spans.forEach((value) => {
+          const attrs = value.attributes.filter(
+            (attr) =>
+              !(
+                attr.key.startsWith("telemetry") ||
+                attr.key.startsWith("internal")
+              )
+          );
+          value.attributes = attrs;
+          spans.push(value);
+        });
+      }
+    );
+  });
+  spans.sort((a, b) => a.startTimeUnixNano - b.startTimeUnixNano);
+  return spans;
+};
+
+export const getSpansByName = (
+  spans: JaegerSpan[],
+  name: string
+): JaegerSpan[] => {
+  return spans.filter((s) => s.name === name);
+};
+
+export const getSpansByNameRegex = (
+  spans: JaegerSpan[],
+  pattern: RegExp
+): JaegerSpan[] => {
+  const matcher = new RegExp(pattern);
+  return spans.filter((s) => matcher.test(s.name));
+};
+
+export const getSpanAttributeByName = (
+  attr: JaegerAttribute[],
+  name: string
+): JaegerAttribute[] => {
+  return attr.filter((a) => a.key === name);
+};
--- a/src/styles/_forms.scss
+++ b/src/styles/_forms.scss
@@ -287,3 +287,7 @@ fieldset {
    }
  }
 }
+
+.bucket_tag {
+  @extend .lcr;
+}