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Dave Horton
2024-03-25 08:18:03 -04:00
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markdown/docs/supporting-articles/using-filler-noise.md
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Sometimes in conversational AI scenarios there may be significant latency while the remote application processes a user response and is determing the next action to take. In these scenarios it is common to play a typing sound or other audio to provide an audio cue to the caller that the system is processing the response, that the agent is thinking or retrieving, etc.
Support for "filler noise" can enabled either at the session level using the `config.fillerNoise` property or at the individual `gather` level using the same property. In the example below, we set a session-wide setting for filler noise (in the form of a typing sound) to kick in after waiting 2 seconds for the remote app to respond to user input.
Support for "filler noise" can enabled either at the session level using the [config.fillerNoise](/docs/webhooks/config) property or at the individual [gather](/docs/webhooks/gather) level using the same property. In the example below, we set a session-wide setting for filler noise (in the form of a typing sound) to kick in after waiting 2 seconds for the remote app to respond to user input.
```js
/* websocket application */

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markdown/docs/ws/command.md
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|conf:mute-status|mute or unmute all non-moderator conference legs|data must include a `conf_mute_status` property with a value of either 'mute' or 'unmute'|
|conf:hold-status|place a conference leg on hold or take off hold|data must include a `conf_hold_status` property with a value of either 'hold' or 'unhold'|
|listen:status|Change the status of a listen stream|data must include a `listen_status` property with a value of 'pause' or 'resume'|
|record|manage call recording that is done via SIPREC to a remote recording server|data must include an `action` with one of "startCallRecording", "stopCallRecording", "pauseCallRecording", or "resumeCallRecording". When starting a recording you must also supply "recordingID" and "siprecServerURL". You may optionally supply a `headers` object with custom headers to be sent to the remote SIPREC recording server.|
|whisper|Play a whisper prompt to the caller (i.e only one party hears the prompt)|data must include a `whisper` property that can be an array of say or play verbs|
|sip:request|Send a SIP INFO, NOTIFY, or MESSAGE request to the far end party|data must include a 'method' property (allowed values: 'INFO', 'NOTIFY', 'MESSAGE') and can include 'content_type', 'content', and 'headers' properties.|
|dub|add, remove or operate on a dub track.|The data must include the properties defined for the [dub](./docs/webhooks/dub) verb|
> Note: In the data payload when `redirect` is used, each jambonz verb in the `data` array may optionally include an `id` property. If present, jambonz will provide `verb:status` notifications when the verb starts and ends execution.