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https://github.com/prowler-cloud/prowler.git
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Alan Buscaglia
5e60402469
- Explain how to submit and dismiss product feedback - Add widget and confirmation screenshots - Add the guide to Prowler Cloud navigation
66 lines
3.4 KiB
Plaintext
66 lines
3.4 KiB
Plaintext
---
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title: 'Share Product Feedback'
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sidebarTitle: 'Share Feedback'
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description: 'Send product feedback from the floating Feedback widget in Prowler Cloud.'
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---
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import { VersionBadge } from "/snippets/version-badge.mdx"
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<VersionBadge version="5.37.0" />
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Prowler Cloud provides a floating **Feedback** button for sending product feedback without leaving the current page. The button opens a short free-text form and confirms when the response has been submitted.
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<Note>
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The widget appears only in Prowler Cloud when feedback collection and a compatible survey are available. It does not appear in Prowler Local Server. The question, supporting text, input placeholder, submit button text, and confirmation message can change over time.
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</Note>
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## Send Feedback
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To submit product feedback:
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1. Sign in to Prowler Cloud.
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2. Locate the floating **Feedback** button near the lower-right corner of the page.
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3. Click **Feedback** to open the form.
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4. Enter the feedback in the text area.
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5. Click the submit button. The button remains unavailable until the response contains text other than spaces.
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6. Wait for the confirmation message to replace the form. If no custom confirmation is configured, Prowler displays **"Thanks for the feedback!"**.
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<Frame>
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</Frame>
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<Frame>
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</Frame>
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The widget stays available while navigating authenticated Prowler Cloud pages, so feedback can be submitted from the page where the relevant experience occurs.
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<Warning>
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Do not include passwords, API keys, access tokens, or other sensitive information. For account assistance or an issue that requires a response, contact [Prowler Support](https://support.prowler.com). The feedback widget does not open a support request.
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</Warning>
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## Dismiss the Form Without Submitting
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To close the form without sending a response, press **Esc**, click outside the form, or click **Feedback** again. Reopening the form clears any text that was not submitted.
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## Troubleshooting
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### The Feedback Button Does Not Appear
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The widget is available only after signing in to a supported Prowler Cloud environment. If the button is absent:
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1. Confirm that Prowler Cloud is open on an authenticated page. The widget is not available on sign-in or other public pages.
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2. Reload the page to request the current feedback survey again.
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3. Check whether a browser privacy extension or network policy blocks optional feedback services, then reload the page.
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4. Contact [Prowler Support](https://support.prowler.com) if the widget should be available but remains absent.
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The button also remains hidden when feedback collection is disabled or no compatible free-text survey is currently available. These conditions are managed by Prowler and do not require users to configure tokens or deployment settings.
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### The Submit Button Is Unavailable
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Enter at least one non-space character in the text area. Empty responses and responses containing only spaces cannot be submitted.
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### The Form Does Not Confirm Submission
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Reload Prowler Cloud, reopen the widget, and submit the feedback again. If the form still does not show a confirmation message, contact [Prowler Support](https://support.prowler.com) and include the page where the problem occurred. Do not include credentials or other sensitive information.
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